2023 FORD MUSTANG bluetooth

GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with your Bluetoothenabled cellular phone and portable mediaplayer. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist or Emergency Assistanceand applications via SYNC AppLink.*
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and may require activation.Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
SYNC support is available at your regionalFord website. See SYNC™Troubleshooting (page 391).
SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cellular phone'sfunctionality. At a minimum, most cellularphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller identification.
Other features, such as text messagingusing Bluetooth® and automaticphonebook download, arephone-dependent features.
Pairing a Phone
Wirelessly pairing your phone with SYNCallows you to make and receive hands-freecalls.
Note:Make sure to switch on the ignitionand the radio. Shift the transmission intopark (P) for automatic transmission orneutral (N) for manual transmission.
Using the Audio System
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
1.Make sure to switch on your phone'sBluetooth® feature before starting thesearch. See your device's manual ifnecessary.
2.Press the Settings button.
3.Select Bluetooth from the menu.
4.Press the OK button.
5.Select the option to add. This startsthe pairing process.
6.When a message to begin pairingappears in the center display, searchfor SYNC on your device.
Depending on your phone's capability andyour market, the system may prompt youwith questions, such as setting the currentphone as the primary phone anddownloading your phonebook.
Using Voice Commands
Make sure to switch on yourphone's Bluetooth® featurebefore starting the search. Seeyour device's manual if necessary.
Press the voice button and whenprompted say:
Action and Descrip-tionVoice Command
Follow the instruc-tions on the centerdisplay.
Pair Phone
Phone Voice Commands
Press the voice button. You cando things like place a phone calland access text messages.When prompted, say a command. See thefollowing table for examples ofcommands.
Voice Command
___ List of Commands
Help
Call ___
Dial ___
Text Messages
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)E142599 E142599

If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth®-enabled phone.
See Supplementary Restraints System(page 48). Important information aboutairbag deployment is in this chapter.
See Roadside Emergencies (page 233).Important information about the fuel pumpshut-off is in this chapter.
Setting 911 Assist On or Off
Press the Settings button then select:
Action and DescriptionMenuItem
Select the desired option, onor off.911 Assist
To make sure that 911 Assist worksproperly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
•A connected Bluetooth® enabledphone must have adequate networkcoverage, battery power and signalstrength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activatethe fuel pump shut-off (the triggers for 911Assist). If a connected cell phone sustainsdamage or loses its connection to SYNCduring a crash, SYNC searches for and triesto connect to a previously paired cellphone; SYNC then attempts to call theemergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel".
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle areable to talk with the operator. Be preparedto provide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
SYNC Mobile Apps
The system enables voice and steeringwheel control of SYNC AppLink enabledsmartphone apps. When an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and steering wheel controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:Android users need to connect thephone to SYNC using Bluetooth®.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Note:Availability of SYNC AppLink enabledApps will vary by region.
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps work automatically with nosetup. Other apps want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
To Access Using the SYNC Menu
Press the Mobile Apps button to accessthe menu on-screen. Then select:
Action and DescriptionMenuItem
Scroll through the list ofavailable applications andselect a particular app.
FindMobileApps
Note:If you cannot find a compatible SYNCAppLink app, make sure the required app isrunning on the mobile device.
To Access Using Voice Commands
Press the voice button, then when prompted say:
Action and DescriptionVoice Command
Say the name of the application after the tone.The app should start. When an app is running through SYNC, youcan press the voice button and speak commands specific to theapp, for example "Play Playlist Road Trip".
Mobile Applications
SYNC lists all of the currently available mobile apps.List Applications
Searches your connected mobile device for SYNC-compatiblemobile apps.Find Applications
Use this command to discover the available voice commands.Help
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

App Permissions
App permissions are organized by groups.You can grant these group permissionsindividually. You can change a permissiongroup status any time when not driving, byusing the settings menu.
When you launch an app using SYNC, thesystem may ask you to grant certainpermissions, for example:
•To allow your vehicle to provide vehicleinformation to the app such as, but notlimited to: Fuel level, fuel economy, fuelconsumption, engine speed, rainsensor, odometer, VIN, externaltemperature, gear position, tirepressure, and head lamp status.
•To allow your vehicle to provide drivingcharacteristic information such as, butnot limited to: MyKey, seatbelt status,engine revolutions per minute, gearposition, braking events, steering wheelangle, and accelerator pedal position.
•To allow your vehicle to providelocation information, including: GPSand speed.
•To allow the app to send pushnotifications using the vehicle displayand voice capabilities while running ina background state. Push notificationsmay be particularly useful for news orlocation based apps.
Note:You only need to grant permissionsthe first time you use an app with SYNC.
Note:Ford is not responsible or liable forany damages or loss of privacy relating tousage of an app, or dissemination of anyvehicle data that you approve Ford toprovide to an app.
Enabling SYNC Mobile Apps
In order to enable mobile apps, SYNCrequires user consent to send and receiveapp authorization information and updatesusing the data plan associated with theconnected device.
Data is sent to Ford in the United Statesthrough the connected device. Theinformation is encrypted and includes, forexample, the vehicle identification numberof your vehicle, the SYNC module serialnumber, odometer, enabled apps, usagestatistics and debugging information.Updates may take place.
Note:You must enable mobile apps foreach connected device the first time youselect a mobile app using the system.
Note:Standard data rates apply. Ford isnot responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
USING SYNC™ WITH YOUR
MEDIA PLAYER
SYNC supports digital media sourcesincluding: iPod,Bluetooth® devices, andmost USB drives. SYNC also supportsaudio formats, such as MP3, WMA, WAVand ACC.
Media Sources
The AUX or MEDIA button allows you toview and select available media sources.
Press the AUX or MEDIA button to viewyour sources. Use the directional arrowsand OK button to select your source. Youcan also use the steering wheel audiocontrols.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

Audio Voice Commands
Press the voice button. You cando things like play a specific songor album, or tune to a radiostation. When prompted, say a command.See the following table for examplecommands. Not all commands may beavailable on your vehicle.
Command
___ List of Commands
Help
Pause
Play
AM ___
FM ___
CD Player
Command
Sirius Channel ___
USB
Bluetooth Audio
__ is a dynamic listing, meaning that itcould be the name of anything, such as anartist, station, or media source.
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, see the tablesbelow.
Use your local Ford website at any time tocheck your phone's compatibility, registeryour account and set preferences as wellas access a customer representative viaan online chat (during certain hours).
Website(s)Market
www.SYNCMyRide.comNorth Americawww.SYNCMyRide.cawww.syncmaroute.ca
Phone Issues
Possible Solution(s)Possible Cause(s)Issue
Review your phone's manualabout audio adjustments.The audio control settingson your phone may beaffecting SYNC perform-ance.
There is excessive back-ground noise during a phonecall.
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possiblephone malfunction.
During a call, I can hear theother person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.SYNC is not able to down-load my phonebook.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)E142599

Phone Issues
Possible Solution(s)Possible Cause(s)Issue
Try deleting your devicefrom SYNC, deleting SYNCfrom your device and tryingagain.
Check the security and autoaccept and prompt alwayssettings relative to the SYNCBluetooth® connection onyour phone.This may be a possiblephone malfunction.Update your device's firm-ware.
Turn off the Auto phone-book download setting.
Go to the website to reviewyour phone's compatibility.This is a phone-dependentfeature.
Text messaging is notworking on SYNC.Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
This may be a possiblephone malfunction.
Press the Phone button toreturn to the Phone menu.You are on the Select aCharacter screen.
I cannot return to the Phonemenu when selecting acontact.
USB and Media Issues
Possible Solution(s)Possible Cause(s)Issue
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possibledevice malfunction.I am having troubleconnecting my device.Make sure you are using themanufacturer's cable.
Make sure you insert theUSB cable correctly into thedevice and the USB port.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)

USB and Media Issues
Possible Solution(s)Possible Cause(s)Issue
Make sure that the devicedoes not have an auto-install program or activesecurity settings.
Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.
This is a device limitation.SYNC does not recognizemy device when I turn on thecar.
Review the device compatib-ility chart on the SYNCwebsite to confirm yourphone supports theBluetooth® audiostreaming function.
This is a phone-dependentfeature.
Bluetooth® audio does notstream.
Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC does not recognizemusic that is on my device.The file may be corrupted.
Some devices require you tochange the USB settingsfrom mass storage to MTPclass.
The song may have copy-right protection, which doesnot allow it to play.
Switch radio bands andreturn to Sirius or switch thefeature off. You can thenchange the Sirius stationusing the directionalbuttons.
Sirius Replay is active.I cannot change the Siriusstation.
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2023 Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-11-2022, enUSA, Edition date: 202209, First-PrintingSYNC™ (If Equipped)