
GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
About SYNC
The system allows you to interact with theentertainment, information andcommunication systems on your vehicleusing voice commands and a touchscreen.The system provides easy interaction withaudio, phone, navigation, mobile apps andsettings.
Note:You can switch the system on anduse it for up to an hour without switchingthe ignition on.
Note:You can use the system after youswitch the ignition off for up to 10 minutesor until you open a door.
Note:For your safety, some features arespeed-dependent. Their use is limited towhen your vehicle speed is less than 3 mph(5 km/h).
Using the Touchscreen
Status bar.A
Home screen.B
Clock. See Settings (page 431).C
Outside air temperature.D
Feature bar.E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Automatic crash notificationsystem off.
Cell phone network signalstrength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Wireless charger active.
Feature Bar
Select to use the radio, a USB, amedia player or a Bluetooth®device. See Entertainment(page 409).
Select to adjust climate settingsSee Climate (page 419).
Select to make calls and accessthe phonebook on your cellphone. See Phone (page 421).
Select to use the navigationsystem. See Navigation (page423).
Select to search for and usecompatible apps on your iOS orAndroid device. See Apps (page428).
Select to adjust system settings.See Settings (page 431).
Cleaning the Touchscreen
See Cleaning the Interior (page 296).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.Go to the SYNC update page on thelocal Ford website.
2.Download the update.
Note:The website notifies you if an updateis available.
3.Insert a USB drive into your computer.
Note:The USB drive needs to be empty andmeet the minimum requirements detailedon the website.
4.Follow the instructions provided todownload the update to the USB drive.
Installing an Update
Note:You can use the system when aninstallation is in progress.
1.Disconnect all other USB devices fromthe USB ports.
2.Connect the USB drive with the updateto a USB port.
Note:Installation starts automaticallywithin 10 minutes.
Updating the System Using a Wi-FiNetwork Connection
Connecting to a Wi-Fi Network
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Select System Wi-Fi.
3.Switch System Wi-Fi on.
4.Select Available Wi-Fi Networks.
5.Select an available Wi-Fi network.
Note:Enter the network password toconnect to a secure network.
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Switching Automatic System UpdatesOn
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Switch Automatic System Updateson.
The system is now set to check for andreceive system updates when it isconnected to a Wi-Fi network.
Note:You can use the system when adownload is in progress.
Note:If the system is disconnected fromthe Wi-Fi network when a download is inprogress, the download continues the nexttime the system is connected to a Wi-Finetwork.
Additional Information andAssistance
For additional information and assistance,we recommend that you contact anauthorized dealer or refer to the local Fordwebsite.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voicecommands to control features like audioand climate controls. By using voicecommands, you can keep your hands onthe wheel and your eyes on the road.
You can access each feature controlled bySYNC 3 through a variety of commands.
To activate the SYNC 3 voicecommands push the voicebutton on the steering wheel andwait for the prompt.
___ is a dynamic listing, meaning that it canbe the name of anything, such as artist, thename of contact or number. The contextand the description of the command tellyou what to say for this dynamic option.
There are some commands that work forevery feature, these commands are:
Action and DescriptionVoice Command
Brings you to the main menu.Main Menu
Returns you to the previous screen.Go back
Ends the voice session.Cancel
Gives you a list of possible voice commands.List of Commands
You can name any feature and the system gives a list ofcommands available for the feature. For example, you couldsay:
___ List of Commands
Phone List of Commands
Navigation List of Commands
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Text Message Voice Commands
To access text message options, press the voice button and say:
DescriptionVoice Command
Listen to Message
You can say the number of the message youwould like to hear.Listen to text message ___
Reply to Message
You can say the number of the message youwould like to respond to.Reply to Message ____
You can say the contact of the most recentmessage to respond.Reply to ____
Navigation Voice Commands (If
Equipped)
Setting a Destination
You can use any of the followingcommands to set a destination or find apoint of interest.
___ is a dynamic listing, meaning that fornavigation voice commands it can be a POIcategory or a major brand name, where amajor brand name is a chain with morethan 20 locations.
You can find an address, a point of interest (POI), or search for points of interestby category:
DescriptionVoice Command
Allows you to enter the address search functionality. You canalso search for an address in a specific state or province.Find an Address
State the name of the POI category or major brand name youwould like to search for such as "Find restaurants".Find a ___
Allows you to enter the POI search functionality.Find a POI
Allows you to enter the intersection search functionality.Find an Intersection
State the name of a POI category or major brand name you wouldlike to search for.Find the Nearest
Allows you to see a list of your previous destinations.Show PreviousDestinations
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Using Text Messaging
DescriptionMenu Item
Hear the text message.Hear It
View the text message.View
Call the sender.Call
Reply to the text message with a standard text message.Reply
Apple CarPlay (If Equipped)
1.Connect your device to a USB port.
2.Follow the instructions on thetouchscreen.
Note:Certain features of the system arenot available when you are using AppleCarPlay.
Switching Apple CarPlay Off
Select the settings option on thefeature bar.
1.Select Apple CarPlay Preferences.
2.Switch Apple CarPlay off.
Android Auto (If Equipped)
1.Connect your device to a USB port.
2.Follow the instructions on thetouchscreen.
Note:You might need to enable AndroidAuto from the settings menu.
Note:Certain features of the system arenot available when you are using AndroidAuto.
Switching Android Auto Off
Select the settings option on thefeature bar.
1.Select Android Auto.
2.Switch Android Auto off.
NAVIGATION (IF EQUIPPED)
Note:For more information, refer to ourwebsite.
Select the navigation option onthe feature bar.
Map view menu.A
Zoom out.B
Zoom in.C
Route guidance menu.D
Destination entry menu.E
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Route Guidance Menu
DescriptionMenu Item
Adjust your map preferences for when route guidance is active.Screen View
View a full-screen map when route guidance is active.Full Map
View highway exit information for your current route.Highway Exit Info
View the turn list for your current route. Select a road to avoidit.Turn List
You can find the SiriusXM Traffic and Travel Link informationby pressing this button. This information requires an activesubscription to SiriusXM Traffic and Travel Link. When a routeis not active, a list of nearby traffic incidents displays. When aroute is active, you can choose to display a list of traffic nearbyor on the route.
Traffic List
Adjust navigation settings. See Settings (page 431).Navigation Settings
View information about your current location.Where Am I?
Cancel route guidance.Cancel Route
View the entire current route on the map.View Route
View an alternative route compared to your current one.Detour
Change the order or remove waypoints.Edit Waypoints
The system determines the order of waypoints for you.Optimize Order
Go to the next screen and start the new route.Go
Adjusting the Guidance PromptVolume
Turn the volume control when a guidanceprompt plays to adjust the volume.
Note:If you have inadvertently adjustedthe volume to zero, press the turn indicatorbutton to play the last voice prompt andthen adjust the volume to the desired level.
Muting Guidance Prompts
Select the mute option on thescreen to mute guidanceprompts.
Note:The system mutes the next and allfuture guidance prompts.
Adding Waypoints
You can add a waypoint to a navigationroute as a destination along your route.You can add up to five waypoints.
1.Select the search option on the map.
2.Set a destination.
3.Select Add Waypoint.
4.Select Go.
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SiriusXM Traffic and Travel Link (If
Equipped)
SiriusXM Traffic and Travel Link is availableon vehicles equipped with navigation andonly in select markets. You must activateand subscribe to receive SiriusXM Trafficand Travel Link information. It helps youlocate the best gas prices, find movielistings, get current traffic alerts, view theweather map, get accurate ski conditionsand see current sports scores.
The system calculates a reasonableefficient route based on available speedlimits, traffic, and road conditions. You mayknow a local shortcut that is more efficientat a given time than the route provided bySYNC 3, but you should expect a slightdifference in minutes or miles with theSYNC 3 route.
Michelin Travel Guide (If Equipped)
The Michelin travel guide is a service thatprovides additional information aboutcertain places of interest, for examplerestaurants, hotels and tourist sites. Pointsof interest that have Michelin travel guideinformation display a button to show youmore information. Push the button to seethe additional information. If you havepaired your phone with the system, youcan press the phone button to directlyestablish a call with the selected point ofinterest.
Navigation Map Accuracy andUpdates
HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly toHERE by going to www.here.com. HEREevaluates all reported map errors andresponds with the result of theirinvestigation by e-mail.
The navigation system map data maycontain inaccurate or incompleteinformation due to the passage of time,changing circumstances, sources used andthe nature of collecting comprehensivegeographic data, any of which may lead toincorrect results. Inaccurate speed limitinformation, turn restrictions and otherroad attributes may affect the determinedroute and associated guidance
Annual navigation map updates areavailable for purchase through yourdealership. Depending on your purchaseagreement, you might be eligible for a freemap update. You can choose to downloadthe map data update onto a USB, order aUSB, or use Wi-Fi to deliver automaticupdates. To update your map data overWi-Fi, your vehicle must be connected toa Wi-Fi access point. Map data files arelarge, so it is highly recommended toperform the update when free Wi-Fi isavailable otherwise high data rates mayapply. For USB updates, free map updateeligibility, and other details, contactdealers at 1-866-462-8837 in the UnitedStates and Canada or 800-557-5539 inMexico or visit our local website for moreinformation.
APPS
The system allows you interact with selectmobile apps while keeping your eyes onthe road. Voice commands, your steeringwheel buttons, or a quick tap on yourtouchscreen give you advanced control ofcompatible mobile apps. You can alsostream your favorite music or podcasts,share your time of arrival with friends, andkeep connected safely.
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When you start an app through the systemfor the first time, you could be asked togrant certain permissions. You can reviewand change the permissions that you havegranted at any time when your vehicle isnot moving. We recommend that youcheck your data plan before using yourapps through the system. Using themcould result in additional charges. We alsorecommend that you check the appprovider's terms and conditions andprivacy policy before using their app. Makesure that you have an active account forapps that you want to use through thesystem. Some apps will work with nosetup. Others require you to configuresome personal settings before you can usethem.
Note:For more information about availableapps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on thefeature bar.
1.If your device is connected via USB,switch Apple CarPlay off. See Phone(page 421).
2.Connect your device to a USB port orpair and connect using Bluetooth.
3.If prompted to enable CarPlay, selectDisable.
4.Start the apps on your device that youwant to use through SYNC.
Note:If you close the apps on your device,you will not be able to use them through thesystem.
5.Select the app that you want to use onthe touchscreen.
Note:Connect your device to a USB port ifyou want to use a navigation app. Whenusing a navigation app, keep your deviceunlocked and the app open.
Using Apps on an Android Device
Select the apps option on thefeature bar.
1.If your device is connected via USB,switch Android Auto off. See Phone(page 421).
2.Pair your device. See Phone (page 421).
3.Start the apps on your device that youwant to use through SYNC.
Note:If you close the apps on your device,you will not be able to use them through thesystem.
4.Select Find Mobile Apps.
Note:The system searches and connectsto compatible apps that are running on yourdevice.
5.Select the app that you want to use onthe touchscreen.
Note:Mobile Apps on your device use theUSB port to establish a connection withSYNC. Some devices may lose the ability toplay music over USB when Mobile Apps areenabled.
Using Mobile Navigation on anAndroid Device
1.Connect your device to a USB port.
2.Switch Android Auto off. See Phone(page 421).
3.Switch on Enable Mobile Apps viaUSB in the Mobile Apps Settings tile.
4.Select the apps option on the featurebar.
5.Select the navigation app that youwant to use on the touchscreen.
Note:When using a navigation app, keepyour device unlocked and the app open.
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