High Voltage Battery – Troubleshooting.........................................................................167
Charging Your Vehicle
What is AC Charging..................................168
What is DC Charging..................................168
Charging Your Vehicle Precautions......168
Charging Equipment..................................168
Locating the Charge Port...........................177
Charge Port Indicators................................177
AC Charging...................................................179
DC Charging....................................................181
Setting the Charging Schedule andPreferences...............................................184
Using FordPass and Charging................189
Charging Your Vehicle Hints....................189
Charging Your Vehicle – Troubleshooting........................................................................189
Electric Motor
Electric Motor Precautions.......................192
Selector Positions.......................................192
Shifting Your Vehicle Into Gear..............193
Temporary Neutral Mode.........................193
Automatic Return to Park (P)................194
Electric Motor Audible Warnings...........194
All-Wheel Drive
How Does All-Wheel Drive Work..........196
All-Wheel Drive Precautions...................196
All-Wheel Drive Limitations....................196
All-Wheel Drive – Troubleshooting......196
Brakes
Brake Precautions.......................................197
Anti-Lock Braking System........................197
Brake Over Accelerator..............................197
Locating the Brake Fluid Reservoir........197
Checking the Brake Fluid..........................197
Brake Fluid Specification.........................198
Brakes – Troubleshooting........................198
Electric Parking Brake
What Is the Electric Parking Brake......200
Applying the Electric Parking Brake.....200
Applying the Electric Parking Brake in anEmergency................................................200
Manually Releasing the Electric ParkingBrake...........................................................200
Automatically Releasing the ElectricParking Brake..........................................200
Electric Parking Brake Audible Warning.........................................................................201
Releasing the Electric Parking Brake ifthe Vehicle Battery Has Run Out ofCharge.........................................................201
Electric Parking Brake – Troubleshooting.........................................................................201
Reverse Brake Assist
What Is Reverse Brake Assist.................203
How Does Reverse Brake Assist Work........................................................................203
Reverse Brake Assist Precautions........203
Switching Reverse Brake Assist On andOff................................................................204
Overriding Reverse Brake Assist...........204
Reverse Brake Assist Indicators............204
Reverse Brake Assist – Troubleshooting........................................................................205
Cross Traffic Braking
What Is Cross Traffic Braking.................207
How Does Cross Traffic Braking Work........................................................................207
Cross Traffic Braking Precautions........207
Switching Cross Traffic Braking On andOff................................................................208
Overriding Cross Traffic Braking...........208
Cross Traffic Braking Indicators............208
Cross Traffic Braking – Troubleshooting.......................................................................208
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMTable of Contents
Glossary of Tire Terminology.................345
Tire Replacement Requirements.........346
Using Summer Tires..................................348
Using Winter Tires......................................349
Using Snow Chains....................................349
Tire Care
Checking the Tire Pressures....................351
Inflating the Tires.........................................351
Inspecting the Tire for Wear...................352
Inspecting the Tire for Damage.............352
Inspecting the Wheel Valve Stems......353
Tire Rotation.................................................353
Tire Sealant and Inflator Kit
What Is the Tire Sealant and Inflator Kit........................................................................355
Tire Sealant and Inflator Kit Precautions........................................................................355
Locating the Tire Sealant and Inflator Kit........................................................................355
Tire Sealant and Inflator Kit Components........................................................................355
Using the Tire Sealant and Inflator Kit........................................................................356
Tire Pressure MonitoringSystem
What Is the Tire Pressure MonitoringSystem........................................................361
Tire Pressure Monitoring SystemOverview.....................................................361
Tire Pressure Monitoring SystemPrecautions...............................................362
Tire Pressure Monitoring SystemLimitations................................................362
Viewing the Tire Pressures......................363
Tire Pressure Monitoring System –Troubleshooting......................................363
Changing a Road Wheel
Wheel Nuts...................................................365
Capacities and Specifications
Motorcraft Parts.........................................366
Cooling System Capacity andSpecification............................................366
Air Conditioning System Capacity andSpecification............................................367
Washer Fluid Specification.....................368
Brake Fluid Specification........................368
Vehicle Identification
Vehicle Identification Number...............370
Installing the Vehicle Identification Card........................................................................370
Connected Vehicle
What Is a Connected Vehicle..................372
Connected Vehicle Requirements........372
Connected Vehicle Limitations..............372
Connecting the Vehicle to a MobileNetwork......................................................372
Connecting the Vehicle to a Wi-FiNetwork......................................................372
Connected Vehicle – Troubleshooting........................................................................373
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot..........375
Changing the Vehicle Wi-Fi HotspotName or Password.................................376
Vehicle Wi-Fi Hotspot – Troubleshooting........................................................................376
Audio System
Audio System Precautions......................377
Switching the Audio Unit On and Off.........................................................................377
Selecting the Audio Source.....................377
Playing or Pausing the Audio Source.........................................................................377
Adjusting the Volume................................377
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMTable of Contents
SYMBOLS USED ON YOUR
VEHICLE
These are some of the symbols you maysee on your vehicle.
Airbag
Air conditioning system
Air conditioning system lubricanttype
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Blower motor
Brake fluid - non petroleumbased
Brake system
Brake system
Cabin air filter
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Electric Parking brake
Explosive gas
Fan warning
Fasten seatbelt
Flammable
Front fog lamps
Fuse compartment
Hazard flashers
Headlamp high beams
Headlamps on
Heated rear window
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMSymbols GlossaryE67017 E162384 E231157 E67020 E139220 E67021 E139227 E139209 E67024 E270480 E139223 E139211 E141128 E332905 E139219 E139212 E139221 E139228 E71880 E231160 E139214 E75790 E67019 E270968
WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
We respect your privacy and arecommitted to protecting it. Theinformation contained in this publicationwas correct at the time of release, but astechnology rapidly changes, werecommend that you visit the local Fordwebsite for the latest information.
Your vehicle has electronic control unitsthat have data recording functionality andthe ability to permanently or temporarilystore data. This data could includeinformation on the condition and status ofyour vehicle, vehicle maintenancerequirements, events and malfunctions.The types of data that can be recorded aredescribed in this section. Some of the datarecorded is stored in event logs or errorlogs.
Note:Error logs are reset following a serviceor repair.
Note:We may provide information inresponse to requests from law enforcement,other government authorities and thirdparties acting with lawful authority orthrough a legal process. Such informationcould be used by them in legal proceedings.
Data recorded includes, for example:
•Operating states of systemcomponents, for example batterycharge level and tire pressure.
•Vehicle and component status, forexample wheel speed, deceleration,lateral acceleration and seatbeltstatus.
•Events or errors in essential systems,for example headlamps and brakes.
•System responses to driving situations,for example airbag deployment andstability control.
•Environmental conditions, for exampletemperature.
Some of this data, when used incombination with other information, forexample an accident report, damage to avehicle or eyewitness statements, couldbe associated with a specific person.
Services That We Provide
If you use our services, we collect and usedata, for example account information,vehicle location and driving characteristics,that could identify you. We transmit thisdata through a dedicated, protectedconnection. We only collect and use datato enable your use of our services to whichyou have subscribed, with your consent orwhere permitted by law. For additionalinformation, see the terms and conditionsof the services to which you havesubscribed.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Services That Third PartiesProvide
We recommend that you review the termsand conditions and data privacyinformation for any services equipped withyour vehicle or to which you subscribe. Wetake no responsibility for services that thirdparties provide.
Where equipped, SiriusXM with 360L coulduse the modem. To disable, turn off theSiriusXM with 360L or Vehicle Connectivitysetting. See Enabling and Disabling theModem (page 372).
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMData Privacy
SERVICE DATA
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas the high voltage battery, throttle, andsteering or brake systems. In order toproperly diagnose and service your vehicle,Ford Motor Company (Ford of Canada inCanada), and service and repair facilitiesmay access or share among them vehiclediagnostic information received through adirect connection to your vehicle whendiagnosing or servicing your vehicle.Additionally, Ford Motor Company (Fordof Canada, in Canada) may, wherepermitted by law, use vehicle diagnosticinformation for vehicle improvement orwith other information we may have aboutyou, for example, your contact information,to offer you products or services that mayinterest you. Data may be provided to ourservice providers such as part suppliersthat may help diagnose malfunctions, andwho are similarly obligated to protect data.We retain this data only as long asnecessary to perform these functions or tocomply with law. We may provideinformation where required in response toofficial requests to law enforcement orother government authorities or thirdparties acting with lawful authority or courtorder, and such information may be usedin legal proceedings. For U.S. only (ifequipped), if you choose to use connectedapps and services, you consent that certaindiagnostic information may also beaccessed electronically by Ford MotorCompany and Ford authorized servicefacilities, and that the diagnosticinformation may be used to provideservices to you, personalizing yourexperience, troubleshoot, and to improveproducts and services and offer youproducts and services that may interest
you, where permitted by law. For Canadaonly, for more information, please reviewthe Ford of Canada privacy policy atwww.ford.ca, including our U.S. datastorage and use of service providers inother jurisdictions who may be subject tolegal requirements in Canada, the UnitedStates and other countries applicable tothem, for example, lawful requirements todisclose personal information togovernmental authorities in thosecountries.
EVENT DATA
This vehicle is equipped with an event datarecorder. The main purpose of an eventdata recorder is to record, in certain crashor near crash-like situations, such as anairbag deployment or hitting a roadobstacle; this data will assist inunderstanding how a vehicle’s systemsperformed. The event data recorder isdesigned to record data related to vehicledynamics and safety systems for a shortperiod of time, typically 30 seconds or less.
The event data recorder in this vehicle isdesigned to record such data as:
•How various systems in your vehiclewere operating.
•Whether or not the driver andpassenger seatbelts werebuckled/fastened.
•How far (if at all) the driver wasdepressing the accelerator and/or thebrake pedal.
•How fast the vehicle was traveling.
•Where the driver was positioning thesteering wheel.
This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMData Privacy
SWITCHING THE SEATBELTREMINDER ON AND OFF
WARNING: While the systemallows you to deactivate it, this systemis designed to improve your chances ofbeing safely belted and surviving anaccident. We recommend you leave thesystem activated for yourself and otherswho may use the vehicle.
Note:The driver and front passengerwarnings independently switch off. Whenyou perform this procedure for one seatingposition, do not buckle the other position asthis cancels the process.
Note:If you are using MyKey, you cannotdisable the seatbelt reminder. If the seatbeltreminder has been previously disabled, it isre-enabled during the use of MyKey. SeeMyKey™ (page 76).
Read Steps 1-4 before proceeding with theprogramming procedure.
Make sure that:
•The parking brake is set.
•The transmission is in park (P).
•The power is off.
•You close all vehicle doors.
•The driver and front passengerseatbelts are unfastened.
1.Switch the power on. Do not start yourvehicle.
2.Wait about one minute until theseatbelt warning light switches off.After Step 2, wait an additional fiveseconds before proceeding with Step3. Once you start Step 3, complete theprocedure within 30 seconds.
3.For the seating position you areswitching off, buckle then unbuckle theseatbelt three times at a moderatespeed, ending in the unbuckled state.After Step 3, the seatbelt warning lightswitches on.
4.When the seatbelt warning light is on,buckle then unbuckle the seatbelt.After Step 4, the seatbelt warning lightflashes for confirmation.
This switches the feature off for thatseating position if it is currently on.
This switches the feature on for thatseating position if it is currently off.
CHECKING THE SEATBELTS
Check the seatbelts and child restraintsperiodically to make sure they workproperly and are not damaged. Make surethere are no nicks, tears or cuts. Replace ifnecessary.
Check all of the following seatbeltassemblies after a crash.
•Retractors.
•Buckles.
•Front seatbelt buckle assemblies.
•Shoulder belt height adjusters.
•Shoulder belt guide on seat backrest.
•Child restraint LATCH and tetheranchors.
•Attaching hardware.
Read the child restraint manufacturer'sinstructions for additional inspection andmaintenance information specific to thechild restraint.
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMSeatbelts
USING THE VALET MODE
Classic Valet Mode
Enabling Valet Mode
Make sure the remote control is in yourvehicle.
1.
Press the profile button onthe touchscreen.
Note:The button image may vary when aprofile is selected.
2.Press Valet Mode.
3.Enter a four digit code to lock thetouchscreen.
4.Re-enter the same four digit code tocomplete enabling valet mode.
Disabling Valet Mode
1.Press Exit Valet Mode.
2.Enter your four digit code to disablevalet mode and unlock yourtouchscreen.
Enhanced Valet Mode
Enabling Valet Mode
Have your backup start passcodecompletely set up before using valet mode.See Programming Your Phone (page72).
Note:If your vehicle detects a remotecontrol, the system defaults to classic valetmode.
1.
Press the profile button onthe touchscreen.
Note:The button image may vary when aprofile is selected.
2.Press Valet Mode.
Note:If the system detects a valid phoneas a key, a valet passcode displays in boththe touchscreen and mobile app.
Note:If the system does not detect a validphone as a key, it prompts you to enter yourbackup start passcode on the touchscreen.Once validated, a valet passcode displayson the touchscreen.
3.Provide the valet the first five digits ofthe valet passcode to enter on thekeyless entry keypad to unlock yourvehicle.
4.Provide the valet the eight-digit valetpasscode to enter on the touchscreento start and drive your vehicle.
Disabling Valet Mode
1.Press Exit Valet Mode.
Note:If the system detects an authorizedphone as a key, valet mode disables.
Note:If the system does not detect a validphone as a key, it prompts you to enter yourbackup start passcode. Once validated,valet mode disables.
USING THE BACKUP START
PASSCODE
Make sure you have phone as a key activeon at least one phone to use a previouslycreated backup start passcode. SeeConnecting Your Phone (page 393).
1.Press the brake pedal and the pushbutton start. If the system does notdetect a valid phone as a key or remotecontrol, a message appears on thetouchscreen and prompts you for yourbackup start passcode.
Note:The touchscreen times out after 30seconds with no interaction.
Note:If the backup start passcode screendoes not appear, press the brake pedal andpush button start again.
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2.Use the touchscreen to enter yourbackup start passcode.
3.After entering your passcode, pressreturn within 30 seconds.
4.Once the system validates the backupstart passcode, a message alerts youto start your vehicle.
5.Press the brake pedal and the pushbutton start within 20 seconds to startthe vehicle.
6.If your vehicle does not start, repeatsteps 1-5.
System Lockout
The system locks after five combinedincorrect attempts of the following:
•Entering a backup start passcode.
•Resetting a current passcode.
•Entering a valet mode passcode.
Note:The system remains locked for fiveminutes. After five minutes the systemallows codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLYASKED QUESTIONS
How can I tell if my vehicle hasphone as a key?
•The touchscreen shows the phone asa key reset option.
•A control button appears on the homescreen of the FordPass app if you haveregistered your vehicle through theFordPass app.
What happens if I cannot unlockthe vehicle with phone as a key?
•Attempt to move your phone closer tothe vehicle.
•Check that the FordPass app is stillrunning and that the phone as a keycontrol screen shows connected. If thephone is connected, attempt to pressthe remote unlock button in theFordPass app. If the phone is notconnected or the remote unlock buttondoes not work in the FordPass app,attempt to force close and restart theapp.
Why do I get a No Key Detectedmessage in the instrument clusterdisplay when I am using phone asa key and my phone is in the car?
•Your phone’s Bluetooth connection hasbeen disrupted or is not connected. Tryreconnecting your phone's Bluetoothconnection.
•Move the phone closer to the center ofthe vehicle near the cup holder orcenter console.
•Verify your phone as a key is still active,enabled and has not been revoked.
What do I do if my phone is lost,damaged or the battery hasdepleted?
•Use the backup start passcode thatyou created. See Using the BackupStart Passcode (page 73).
How many phones can I use forphone as a key?
•You can program and activate up tofour phones with phone as a key to yourvehicle.
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMPhone as a Key