alcohol based additives to correct fuel
gelling. This may result in damage to the
fuel injectors and system. Use the proper
anti-gel and performance improvement
product. See Engine Oil Capacity and
Specification (page 292).
Your vehicle is equipped with a fuel and
water separator that recirculates fuel from
the engine to help prevent fuel filter
clogging. To avoid engine fuel starvation
during cold weather operation of 32°F
(0°C) or below, we recommended that
the fuel level in your tank should not drop
below 1⁄4 full. This helps prevent air from
entering the fuel system and stalling the
engine.
Your vehicle is equipped with a selective
catalyst reduction system that uses Diesel
Exhaust Fluid (DEF) to operate properly.
You need to replenish your vehicle’s DEF
at certain intervals. When filling your
vehicle’s DEF tank in cold weather, you
must take special care to prevent damage
to the tank. See Selective Catalytic
Reductant System (page 118).
In cold weather below 32°F (0°C), the
engine may slowly increase to a higher idle
speed if left idling in park (P) or neutral
(N).
If you operate your vehicle in a heavy
snowstorm or blowing snow conditions,
snow and ice can clog the engine air
induction. If this occurs, the engine may
experience a significant reduction in power
output. At the earliest opportunity, clear
all the snow or ice away from inside the air
filter assembly. Remove the air cleaner
cover and the pleated paper filter, leaving
the foam filter in and remove any snow or
ice. Make sure you install the foam filter
correctly in place. Remove any debris,
snow or ice on the foam filter by brushing
the surface with soft brush. Once you have
cleared all of the debris, reinstall the air
filter and assembly.Do not use water, solvents, or a hard brush
for cleaning the foam filter.
WARNING: To reduce the risk of
vehicle damage and/or personal burn
injuries do not start your engine with the
air filter removed and do not remove it
while the engine is running.
In order to operate the engine in
temperatures of 32°F (0°C) or lower, read
the following instructions:
• Make sure that the batteries are of
sufficient size and are fully charged.
Check other electrical components to
make sure they are in optimum
condition
• Use the proper coolant solution at the
concentration recommended
protecting the engine against damage
from freezing
• Try to keep the fuel tank full as much
as possible at the end of operation to
prevent condensation in the fuel
system
• Make sure you use proper cold weather
engine oil and that it is at its proper
level. Also, if necessary, make sure to
follow the engine oil and filter change
schedule found under the Special
operating conditions section listed in
the scheduled maintenance
information
• At temperatures of -9°F (-23°C) or
below, it is recommended that you use
an engine block heater to improve cold
engine starting
• If operating in arctic temperatures of
-20°F (-29°C) or lower, consult your
truck dealer for information about
special cold weather equipment and
precautions
185
Driving Hints
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805)
Website
www.ford.ca
Facebook
FordServiceCA (English)
FordServiceQC (Français)
Twitter
@FordServiceCA
194
Customer Assistance
GENERAL INFORMATION
WARNING: Making modifications
to various parts, components and
systems of the vehicle, such as brake and
steering systems, can adversely affect
the quality, reliability and operation of
your vehicle and could result in property
damage, personal injury or death. Such
modifications must be avoided.
WARNING: Failure to properly
perform maintenance and servicing
procedures could result in vehicle
damage, personal injury or death.
WARNING: Take care when
performing any maintenance, system
check or service on your vehicle. Some
of the materials may also be hazardous
if used, serviced or handled improperly
and could result in property damage,
personal injury or death.
If the owner or operator of the vehicle is a
skilled technician and intends on
performing the vehicle maintenance and
service, he is strongly urged to purchase a
service manual.
Always use care when performing vehicle
maintenance, repairs or system checks.
Improper or incomplete service could result
in your vehicle not working properly which
may result in personal injury or damage to
your vehicle or equipment. It is the
operator’s responsibility to see that your
vehicle receives proper care and
maintenance. If you have any questions
about performing service, have the service
done by a qualified technician.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 319).If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Servicing Guidelines
WARNING: The use of inferior parts
can adversely affect the quality and
reliability of your vehicle and could result
in property damage, personal injury or
death.
When servicing your vehicle:
• Always wear safety glasses for eye
protection.
• Always set the parking brake or chock
the wheels.
• Always use support stands, not a jack,
when working under a raised vehicle.
• Always turn off the ignition unless a
procedure requires the engine to be
running.
• Always avoid contact with hot metal
parts. Allow the components to cool
before working with, or around, them.
• Always operate the engine in a
well-ventilated area.
• Do not wear loose-fitting clothing,
hanging jewelry, watches or rings.
• Do not smoke.
• Do not work on the brakes or the clutch
unless you take the proper precautions
to avoid inhaling friction material dust.
219
Maintenance
Quality service parts are available through
an authorized dealer. If dealer parts are not
used, make sure the replacement parts are
of equivalent quality.
Working with the Engine Off
1. Set the parking brake and shift to
neutral (N) or park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On
WARNING: To reduce the risk of
vehicle damage and/or personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
1. Set the parking brake and shift to
neutral (N) or park (P).
2. Block the wheels
Supporting Your Vehicle for
Service
WARNING: Do not use a jack when
working under a vehicle. It may give way,
causing the vehicle to fall and result in
property damage, personal injury or
death. Always use floor stands to
support the vehicle.
Prepare your vehicle for service repairs by
doing the following:
1. Park your vehicle on a level, concrete
floor.
2. Set the parking brake and block the
wheels to prevent your vehicle from
moving.
3. Select a jack with a rated capacity
sufficient to lift and hold up your
vehicle.4. Raise your vehicle with the jack applied
to the axle(s). Do not use the bumper
as a lifting point.
5. Support your vehicle with floor stands
under the axle(s). When servicing the
axle or the suspension, support your
vehicle with floor stands under the
frame side-members, preferably
between the axles.
OPENING AND CLOSING THE
HOOD
WARNING: Before opening the
hood, fully apply the parking brake, shift
into park (P) or neutral (N) and switch
the ignition off.
WARNING: Do not stand under the
hood when you raise or lower it. Failure
to follow this warning could result in
serious personal injury or death.
WARNING: If the engine is running
while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.
220
Maintenance
Opening the Hood
E209159
1
1. Lift and release the hood latches on
both sides of your vehicle.
E209160
2
2. Fully disengage the hood latches on
both sides of your vehicle.
E209161
3
3. Tilt the hood fully forward until held by
the gas struts.
Note:Open the hood from the front of the
grille.
Closing the Hood
1. Push the hood rearward above the
grille until fully closed.
2. Engage the hood latches on both sides
of your vehicle.
3. Fully close the hood latches on both
sides of your vehicle.
221
Maintenance
UNDER HOOD OVERVIEW - 6.7L DIESEL
E313700E313700
Engine compartment fuse box. See Fuses (page 200). A
Windshield washer fluid reservoir. See Washer Fluid Check (page 249). B
Automatic transmission fluid dipstick. See Automatic Transmission Fluid
Check (page 242). C
Secondary Cooling System Reservoir. See Engine Coolant Check (page 233). D
Engine coolant reservoir. See Engine Coolant Check (page 233). E
Secondary fuel filter. See Draining the Fuel Filter Water Trap (page 232). F
Engine oil separator. See Changing the Engine Oil and Oil Filter (page 226). G
Engine oil filler cap. See Engine Oil Check (page 224). H
Brake fluid reservoir. See Brake Fluid Check (page 244). I
Power steering fluid reservoir. See Power Steering Fluid Check (page 245). J
Air brake compressor. See Brake System Inspection (page 255). K
Engine oil dipstick. See Engine Oil Dipstick (page 224). L
Air cleaner assembly. See Changing the Engine Oil and Oil Filter (page 226). M
222
Maintenance
UNDER HOOD OVERVIEW - 7.3L
E330964E330964
Engine compartment fuse box. See Fuses (page 200). A
Engine oil dipstick. See Engine Oil Dipstick (page 224). B
Windshield washer fluid reservoir. See Washer Fluid Check (page 249). C
Automatic transmission fluid dipstick. See Automatic Transmission Fluid
Check (page 242). D
Engine coolant reservoir. See Engine Coolant Check (page 238). E
Engine oil filler cap. See Engine Oil Check (page 225). F
Brake fluid reservoir. See Brake Fluid Check (page 244). G
Power steering fluid reservoir. See Power Steering Fluid Check (page 245). H
Air cleaner assembly. See Changing the Engine Air Filter (page 230). I
223
Maintenance
ENGINE OIL DIPSTICK - 6.7L
DIESEL
E249448
Minimum. A
Nominal. B
Maximum. C
ENGINE OIL DIPSTICK - 7.3L
E250320E250320
Minimum. A
Nominal. B
Maximum. C
ENGINE OIL CHECK - 6.7L
DIESEL
To check the engine oil level consistently
and accurately, do the following:1. Make sure the parking brake is on. Make
sure the transmission is in park (P) or
neutral (N).
2. Run engine until it reaches normal
operating temperature.
3. Make sure that your vehicle is on level
ground.
4. Switch the engine off and wait 15
minutes for the oil to drain into the oil
pan. Checking the engine oil level too
soon after you switch the engine off
may result in an inaccurate reading.
5. Open the hood. See Opening and
Closing the Hood (page 220).
6. Remove the dipstick and wipe it with
a clean, lint-free cloth. See Under
Hood Overview (page 222).
7. Replace the dipstick and remove it
again to check the oil level. See
Engine Oil Dipstick (page 224).
8. Make sure that the oil level is between
the maximum and minimum marks. If
the oil level is at the minimum mark,
add oil immediately. See Engine Oil
Capacity and Specification (page
292).
9. If the oil level is correct, replace the
dipstick and make sure it is fully seated.
Note:Do not remove the dipstick when the
engine is running.
Note: If the oil level is between the
maximum and minimum marks, the oil level
is acceptable. Do not add oil.
Note:The oil consumption of new engines
reaches its normal level after approximately
3,000 mi (5,000 km).
Adding Engine Oil
WARNING: Do not remove the filler
cap when the engine is running.
224
Maintenance