GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature willhave a greater range.
One of the following could cause adecrease in operating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
The radio frequency used by your remotecontrol can also be used by other radiotransmitters, for example amateur radios,medical equipment, wireless headphones,wireless remote controls, cell phones,battery chargers and alarm systems. If thefrequencies are jammed, you will not beable to use your remote control. You canlock and unlock the doors with the key.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Note:The remote control contains sensitiveelectrical components. Exposure to moistureor impact may cause permanent damage.
Intelligent Access (If Equipped)
The system uses a radio frequency signalto communicate with your vehicle andauthorize your vehicle to unlock when oneof the following conditions are met:
•You activate the front exterior doorhandle switch.
•You press the luggage compartmentbutton.
•You press a button on the transmitter.
If excessive radio frequency interferenceis present in the area or if the transmitterbattery is low, you may need tomechanically unlock your door. You canuse the mechanical key blade in yourintelligent access key to open the driverdoor in this situation. See RemoteControl (page 57).
REMOTE CONTROL
Integrated Keyhead Transmitter
Use the key blade to start your vehicle andunlock or lock the driver door from outsideyour vehicle. The integrated keyheadtransmitter functions as a programmedignition key that operates all the locks andstarts your vehicle, as well as a remotecontrol.
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*This method only works for vehicles withthe hands-free liftgate feature.
Setting the Liftgate Open Height
1.Open the liftgate.
2.Stop the liftgate movement by pressingthe control button on the liftgate whenit reaches the desired height.
Note:Once the liftgate has stoppedmoving, you can also manually move it tothe desired height.
3.Press and hold the liftgate controlbutton on the liftgate until you hear atone, indicating programming iscomplete.
Note:You can only use the liftgate controlbutton to program the height.
Note:You cannot program the height if theliftgate position is too low.
The new open liftgate height is recalledwhen the power liftgate is opened. Tochange the programmed height, repeat theabove procedure. Once you open thepower liftgate, you can manually move itto a different height.
Note:The system recalls the newprogrammed height until you reprogram it,even if you disconnect the battery.
When operating the power liftgate afteryou have programmed a lower height thanfully open, you can fully open the liftgateby manually pushing it upward to themaximum open position.
Obstacle Detection
Note:Entering your vehicle while theliftgate is closing can cause your vehicle tobounce and activate obstacle detection. Toprevent this, let the power liftgate closecompletely before you enter your vehicle.Before driving off, check the instrumentcluster for a liftgate or door ajar message orwarning indicator. Failure to do this couldresult in unintentionally leaving the liftgateopen while driving.
When Closing
The system stops when it detects anobstacle. A tone sounds and the systemreverses to open. Once you remove theobstacle, you can power close the liftgate.
When Opening
The system stops when it detects anobstacle and a tone sounds. Once youremove the obstacle, you can continue tooperate the liftgate.
Switching the Power Liftgate Onor Off
You can switch the power liftgate on or offthrough the vehicle settings on yourtouchscreen.
When switched off, the liftgate onlyunlatches and will not power open or close.
Hands-Free Feature (If Equipped)
Make sure you have the passive key within3 ft (1 m) of the liftgate.
1.Stand behind your vehicle, and face theliftgate.
2.Move your foot, in a single-kick motion,without pausing, under and away fromthe rear bumper detection area.
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Hill Start Assist
ActionMessage
Hill start assist is not available. Have the system checked as soonas possible. See Hill Start Assist (page 213).Hill Start AssistNot Available
Keys and Intelligent Access
ActionMessage
A reminder to press the brake while starting your vehicle.To START PressBrake
The key is not detected by the system.No Key Detected
The Start Stop button is pressed to shut off the engine and anIntelligent Access key is not detected inside your vehicle.Restart Now orKey is Needed
Your vehicle is in the accessory ignition state.Full AccessoryPower Active
There is a problem with your vehicle’s starting system. Have thesystem checked as soon as possible.Starting SystemFault
During spare key programming, an intelligent access key isprogrammed to the system.Key ProgramSuccessful
During spare key programming, the maximum number of keys havebeen programmed.Max Number ofKeys Learned
Displays during spare key programming, when intelligent accesskey programming fails.Key ProgramFailure
Displays during spare key programming when you have notprogrammed enough keys.Not Enough KeysLearned
Displays when the key battery is low. Change the battery as soonas possible.Key Battery LowReplace Soon
Displays when you switch the vehicle off.Vehicle SwitchedOff
Informs you that upon exiting your vehicle that the vehicle is stillon.Vehicle is ON
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Note:Note when in Sport mode it can beenabled by pressing the Auto-Start-Stopbutton.
The green Auto-Start-Stopindicator light on the instrumentcluster will illuminate to indicatewhen the automatic engine stop occurs.
If the instrument cluster isequipped with a greyAuto-Start-Stop indicator light,it illuminates when automatic engine stopis not available due to one of the abovenoted conditions not being met.
Automatic Engine Restart
Any of the following conditions will resultin an automatic restart of the engine:
•You have removed your foot from thebrake pedal.
•You press the accelerator pedal.
•You press the accelerator and thebrake pedal at the same time.
•The driver safety belt becomesunfastened or the driver door is ajar.
•Your vehicle is moving.
•The interior compartment does notmeet customer comfort when airconditioning or heat is on.
•Fogging of the windows could occurand the air conditioning is on.
•The battery is not within optimaloperating conditions.
•You have exceeded the maximumengine off time.
•When you press the Auto-Start-Stopbutton with the engine automaticallystopped.
•The front defroster is turned to the Maxsetting.
•When you shift into park (P), the enginewill restart.
Any of the following conditions may resultin an automatic restart of the engine:
•You have increased the blower fanspeed or changed the climate controltemperature.
•You have an electrical accessoryturned on or plugged in.
Note:You may notice that the climate seatfan fluctuates during an automatic restart.
Disabling Auto-Start-Stop
Press the Auto-Start-Stop button on thecenter console to switch the system off.The button will illuminate. Deactivatingusing the button lasts only 1 key cycle.Press the button again to restoreAuto-Start-Stop function.
Note:If the Shift to park (P), Restart Enginemessage appears and the amberAuto-Start-Stop indicator light flashes, thisindicates automatic restart is unavailable.You must restart the vehicle manually. SeeInformation Displays (page 110).
If your vehicle is in engine offAuto-Start-Stop, shifting from drive (D) toreverse (R) will not cause a restart if youdo not press the brake pedal. The messageAuto-Start-Stop Press Brake to StartEngine appears. You must press the brakepedal within 60 seconds or the systemrequires you to shift into park (P) andmanually restart your vehicle.
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HYBRID VEHICLE OPERATION
- HYBRID ELECTRIC VEHICLE
(HEV)
This hybrid vehicle combines electric andgasoline propulsion to providebreakthrough performance and improvedefficiency. Familiarizing yourself with theseunique characteristics provides an optimaldriving experience from your vehicle.
Starting
When you start your vehicle, agreen READY indicator lightappears in the instrument clusterletting you know that your vehicle is readyfor driving.
The engine may not start because yourvehicle has a silent key start feature. Thisfuel saving feature allows your vehicle tobe ready to drive without requiring the gasengine to be running. The indicator remainson when your vehicle is on, whether theengine is running or not, to indicate yourvehicle is capable of movement using theelectric motor, gas engine or both.Typically, the engine does not start unlessthe vehicle is cold, a climate controlchange is requested or you press theaccelerator pedal.
Driving
The gas engine automatically starts andstops to provide power when needed andto save fuel when not needed. Whencoasting at low speeds, coming to a stop,or standing, the gas engine normally shutsdown and your vehicle operates inelectric-only mode.
Conditions that may cause the engine tostart up or remain running include:
•Considerable vehicle acceleration.
•Climbing a hill.
•Charge level of high voltage battery islow.
•High or low outside temperatures inorder to provide system heating orcooling.
•Engine not warm enough to providepassenger requested cabintemperature.
•Towing a trailer.
•Selectable drive modes: Certainselectable drive modes may cause theengine to run. See What Is Drive ModeControl (page 273).
•Live in Drive: Use of the paddle shifterswhile in drive (D) may cause the engineto run. See Automatic Transmission(page 197).
Stopping
The gas engine may shut off to conservefuel as you come to a stop. Restarting yourvehicle is not required. Simply step on theaccelerator when you are ready to drive.
Transmission Operation
The engine and electric motor togetherpropel the vehicle through the automatictransmission. This is normal hybridoperating and helps deliver fuel efficiencyand performance.
Battery
Your hybrid is equipped with a high voltagebattery. A cool battery maintains batterylife and provides the best possibleperformance. The high voltage battery iscooled by the vehicle's air conditioningsystem. When the air conditioning systemis on, you may notice a slight increase inair temperature coming from the climatecontrol vents while the battery is cooling.You may also notice cool air flowing fromthe vents when the air conditioning orblower is off.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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