WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature willhave a greater range.
One of the following could cause adecrease in operating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
The radio frequency used by your remotecontrol can also be used by other radiotransmitters, for example amateur radios,medical equipment, wireless headphones,wireless remote controls, cell phones,battery chargers and alarm systems. If thefrequencies are jammed, you will not beable to use your remote control. You canlock and unlock the doors with the key.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Note:The remote control contains sensitiveelectrical components. Exposure to moistureor impact may cause permanent damage.
Intelligent Access (If Equipped)
The system uses a radio frequency signalto communicate with your vehicle andauthorize your vehicle to unlock when oneof the following conditions are met:
•You activate the front exterior doorhandle switch.
•You press the luggage compartmentbutton.
•You press a button on the transmitter.
If excessive radio frequency interferenceis present in the area or if the transmitterbattery is low, you may need tomechanically unlock your door. You canuse the mechanical key blade in yourintelligent access key to open the driverdoor in this situation. See RemoteControl (page 57).
REMOTE CONTROL
Integrated Keyhead Transmitter
Use the key blade to start your vehicle andunlock or lock the driver door from outsideyour vehicle. The integrated keyheadtransmitter functions as a programmedignition key that operates all the locks andstarts your vehicle, as well as a remotecontrol.
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Press the release button and pull the keyblade out.
Note: Your vehicle keys came with asecurity label that provides important keycut information. Keep the label in a safeplace for future reference.
Replacing the Battery
WARNING: Keep batteries awayfrom children to prevent ingestion.Failure to follow this instruction couldresult in personal injury or death. Ifingested, immediately seek medicalattention.
WARNING: If the batterycompartment does not securely close,stop using the remote control andreplace it as soon as possible. In themeantime, keep the remote control awayfrom children. Failure to follow thisinstruction could result in personal injuryor death.
A message appears in the informationdisplay when the remote control batteryis low. See Information Messages (page119).
Note:Refer to local regulations whendisposing of transmitter batteries.
Note:Do not wipe off any grease on thebattery terminals or on the back surface ofthe circuit board.
Note: Replacing the battery does not erasethe programmed key from your vehicle. Yourremote control should operate normally.
Integrated Keyhead Transmitter
The remote control uses one coin-typethree-volt lithium battery.
Press the button to release the key bladebefore beginning the procedure.
1.Insert a suitable tool, for example ascrewdriver, in the position shown andgently push the clip.
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Car Finder
Press the button twice withinthree seconds. The horn soundsand the direction indicatorsflash. We recommend you use this methodto locate your vehicle, rather than usingthe panic alarm.
Sounding the Panic Alarm
Press the button to sound thepanic alarm. Press the buttonagain or switch the ignition on toturn it off.
Note:The panic alarm only operates whenthe ignition is off.
Remote Start (If Equipped)
WARNING: Do not start the enginein a closed garage or in other enclosedareas. Exhaust fumes are toxic. Alwaysopen the garage door before you startthe engine. Failure to follow thisinstruction could result in personal injuryor death.
The remote start button is on theremote control.
This feature allows you to start yourvehicle from the outside. Your remotecontrol has an extended operating range.
If your vehicle has automatic climatecontrol, you can configure it to operatewhen you remote start your vehicle. SeeClimate Control (page 137).A manualclimate control system runs at the settingit was set to when you switched yourvehicle off.
Many states and provinces haverestrictions for the use of remote start.
Check your local and state or provinciallaws for specific requirements regardingremote start systems.
The system does not work if:
•The ignition is on.
•The anti-theft alarm triggers.
•You disable the feature.
•The hood is open.
•The transmission is not in park (P).
•The battery voltage is below theminimum operating voltage.
•The service engine soon light is on.
Note: Do not use remote start if your fuellevel is low.
Remote Control Feedback (IfEquipped)
An LED on the remote control providesstatus feedback of remote start or stopcommands.
StatusLED
Remote startsuccessfulSolid green
Remote stopsuccessfulSolid red
Request failed orstatus not receivedBlinking red
Status incompleteBlinking green
Remote Starting Your Vehicle
Note: You must press each button withinthree seconds of each other. If you do notfollow this sequence, your vehicle does notstart remotely, the direction indicators donot flash twice and the horn does not sound.
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PRINCIPLE OF OPERATION
MyKey allows you to program keys withrestricted driving modes to promote gooddriving habits. You can program therestrictions to all keys except one. Any keysthat you did not program are administratorkeys or admin keys.
You can use admin keys to:
•Create a MyKey with certain vehiclerestrictions.
•Program certain MyKey settings.
•Clear all MyKey restrictions.
After you program a MyKey, you can viewthe following information through theinformation display:
•The total number of admin keys andMyKeys for your vehicle.
•The total distance a MyKey drivertraveled with your vehicle.
Note:Every MyKey receives the samerestrictions and settings. You cannotprogram them individually.
Note:For vehicles equipped with apush-button start switch: When both aMyKey and an admin key are present whenyou start your vehicle, the system recognizesthe admin key only.
Standard Settings
Not every vehicle includes the featureslisted below. If your vehicle has thisequipment, then you cannot change thefollowing settings when using a MyKey:
•Seatbelt reminder or Belt-Minder™.MyKey mutes the audio system untildrivers, and in some instances,passengers, fasten their seatbelts.Note: If your vehicle includes anAM/FM radio or a very basic audiosystem, then the radio may not mute.
•Earlier low-fuel warning. The low-fuelwarning activates earlier for MyKeydrivers, giving them more time to refuel.
•Certain driver alerts, stability systemsor parking aids turn on automaticallywhen you use the MyKey system. Forexample, Blind Spot InformationSystem (BLIS), cross traffic alert, lanedeparture warning or forward collisionwarning.Note: MyKey drivers may beable to turn the lane departure warningfeature off, but this feature turns backon automatically with every new keycycle.
•Restricted touchscreen operation insome markets. For example, MyKeymay prevent manual navigationdestination input while the vehicle is inany gear other than park (P) or whenthe vehicle reaches a certain rate ofspeed.
•Satellite radio adult contentrestrictions, if this feature is availablein your market.
Optional Settings
You can configure certain vehicle featuresettings when you first create a MyKey. Youcan also change the settings afterwardwith an admin key.
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Note:Not every feature applies to everyvehicle in every market. When they areavailable for your vehicle, then they appearin the information display, providing choicesto switch them on or off, or to select a morespecific setting.
•Various vehicle speed limits so theMyKey driver cannot exceed certainspeeds. The information display showswarnings followed by an audible tonewhen the MyKey driver reaches the setspeed. You cannot override the setspeed by fully depressing theaccelerator pedal.
WARNING: Do not set MyKeymaximum speed limit to a limit that willprevent the driver from maintaining asafe speed considering posted speedlimits and prevailing road conditions. Thedriver is always responsible to drive inaccordance with local laws andprevailing conditions. Failure to do socould result in accident or injury.
•Various vehicle speed reminders soMyKey drivers know when their vehiclespeed approaches the limits. Warningsappear in the information display anda tone sounds when the MyKey driversexceed the set vehicle speed.
•The audio system's maximum volumelimits to 45% so MyKey drivers canconcentrate on the road. A messageappears in the information displaywhen MyKey drivers attempt to exceedthe limited volume. MyKey alsodisables the automatic volume control.Note: If your vehicle includes anAM/FM radio or a very basic audiosystem, then the radio may not limit.
•Always on setting. This setting forcescertain features to remain on andactive for MyKey drivers. For example,E911 or emergency assistance and thedo not disturb features stay on even ifa MyKey driver uses the feature'scontrol to switch it off. When selected,you will not be able to turn off AdvanceTrac or traction control (if your vehiclehas this feature).
CREATING A MYKEY
Use the touchscreen to create a MyKey:
1.Insert the key you want to program intothe ignition. If your vehicle has a pushbutton start, place the remote controlinto the backup slot. See Starting aGasoline Engine (page 169).
2.Switch the ignition on.
3.Press SETTINGS.
4.Press Vehicle.
5.Press MyKey.
6.Press Create MyKey.
7.Press Yes.
8.Switch the ignition off.
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POWER LIFTGATE
WARNING: It is extremelydangerous to ride in a cargo area, insideor outside of a vehicle. In a crash, peopleriding in these areas are more likely to beseriously injured or killed. Do not allowpeople to ride in any area of your vehiclethat is not equipped with seats andseatbelts. Make sure everyone in yourvehicle is in a seat and properly using aseatbelt. Failure to follow this warningcould result in serious personal injury ordeath.
WARNING: Make sure that you fullyclose the liftgate to prevent exhaustfumes from entering your vehicle. If youare unable to fully close the liftgate,open the air vents or the windows toallow fresh air to enter your vehicle.Failure to follow this instruction couldresult in personal injury or death.
WARNING: Keep keys out of reachof children. Do not allow children tooperate or play near an open or movingpower liftgate. You should supervise theoperation of the power liftgate at alltimes.
Note: Make sure that you close the liftgatebefore operating or moving your vehicle,especially in an enclosure, like a garage ora parking structure. This could damage theliftgate and its components.
Note: Do not hang anything, for examplea bike rack, from the glass or liftgate. Thiscould damage the liftgate and itscomponents.
Note:Make sure that you fully close theliftgate to prevent cargo from falling out.
The liftgate only operates with thetransmission in park (P).
If there is a problem with the open or closerequest, a tone sounds for one of thefollowing reasons:
•The ignition is on and the transmissionis not in park (P).
•The battery voltage is below theminimum operating voltage.
•The liftgate is not fully closed and yourvehicle speed is at or above 3 mph(5 km/h).
If the liftgate starts to close after it hasfully opened, this indicates there may beexcessive weight on the liftgate or apossible strut failure. A repetitive tonesounds and the liftgate closes undercontrol. If the liftgate continues to closeafter opening, have the system checkedby an authorized dealer. Remove anyexcessive weight from the liftgate.
Opening and Closing the Liftgate
WARNING: Make sure all personsare clear of the power liftgate areabefore using the power liftgate control.
Note: Make sure the area behind yourvehicle is free from obstruction and thatthere is enough room for you to operate theliftgate. Objects too close to your vehicle,for example a wall, garage door or anothervehicle may come into contact with themoving liftgate. This could damage theliftgate and its components.
Note:Be careful when opening or closingthe liftgate in a garage or other enclosedarea to avoid damaging the liftgate.
Note: Do not leave the liftgate open whenyou are driving. This could damage theliftgate and its components.
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Opening from the Instrument Panel
With the transmission in park(P), press the button on theinstrument panel.
Opening with the Remote Control
Press the button twice withinthree seconds.
Opening with the Outside ControlButton
1.Unlock the liftgate with the remotecontrol or power door unlock control.If a passive key is within 3 ft (1 m) ofthe liftgate, the liftgate unlocks whenyou press the liftgate release button.
2.Press the control button to the right ofthe rear view camera.
Note:Allow the power system to open theliftgate. Manually pushing or pulling theliftgate may activate the system’s obstacledetection feature and stop the poweroperation or reverse its direction, replicatea strut failure, or damage mechanicalcomponents.
Closing the Liftgate
WARNING: Keep clear of theliftgate when using the rear switch.
Press and release the liftgate button.
Stopping the Liftgate Movement
Note: Do not apply sudden excessive forceto the liftgate while it is in motion. Thiscould damage the power liftgate and itscomponents.
You can stop the liftgate movement bydoing any of the following:
•Pressing the liftgate control button.
•Pressing the liftgate button on theremote control twice.
•Pressing the liftgate button on theinstrument panel.
•Moving your foot under and away fromthe center rear bumper in a single-kickmotion.*
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