2023 FORD EDGE service

MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See AppRequirements (page 376).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Performing a SystemReset (page 384).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the fuel pump shut-off. Certain versionsor updates to the emergency call systemmay also be capable of electronically orverbally disclosing to emergency servicesoperators your vehicle location or otherdetails about your vehicle or crash to assistemergency services operators to providethe most appropriate emergency services.If you do not want to disclose thisinformation, do not activate the emergencycall system.
Note:You cannot deactivate emergencycall systems that are required by law.
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WARNING: Properly securechildren 12 years old and under in a rearseating position whenever possible. Ifyou are unable to properly secure allchildren in a rear seating position,properly secure the largest child on thefront seat. If you must use a forwardfacing child restraint on the front seat,move the seat as far back as possible.Failure to follow these instructions couldresult in personal injury or death.
WARNING: Do not place your armson the airbag cover or through thesteering wheel. Failure to follow thisinstruction could result in personal injury.
WARNING: Keep the areas in frontof the airbags free from obstruction. Donot affix anything to or over the airbagcovers. Objects could become projectilesduring airbag deployment. Failure tofollow this instruction could result inpersonal injury or death.
WARNING: To reduce risk of injury,do not obstruct or place objects in thedeployment path of the airbag.
WARNING: Do not place arearward facing child restraint in front ofan active airbag. Failure to follow thisinstruction could result in personal injuryor death.
WARNING: Do not attempt toservice, repair, or modify thesupplementary restraint system orassociated components. Failure tofollow this instruction could result inpersonal injury or death.
WARNING: Several airbag systemcomponents get hot after inflation. Toreduce the risk of injury, do not touchthem after inflation.
WARNING: If a supplementaryrestraint system component hasdeployed, it will not function again. Havethe system and associated componentsinspected as soon as possible. Failure tofollow this instruction could result inpersonal injury or death.
PROPERLY ADJUSTING THE
DRIVER AND FRONT
PASSENGER SEATS
WARNING: National HighwayTraffic Safety Administration (NHTSA)recommends a minimum distance of atleast 10 in (25 cm) between anoccupant's chest and the driver airbagmodule.
To properly position yourself away fromthe airbag:
•Move your seat to the rear as far as youcan while still reaching the pedalscomfortably.
•Recline the seat slightly one or twodegrees from the upright position.
After all occupants have adjusted theirseats and put on seatbelts, it is veryimportant that they continue to sitproperly. Properly seated occupants situpright, lean against the seat backrest, andcenter themselves on the seat cushion,with their feet comfortably extended onthe floor. Sitting improperly can increasethe chance of injury in a crash event. Forexample, if an occupant slouches, liesdown, turns sideways, sits forward, leansforward or sideways, or puts one or bothfeet up, the chance of injury during a crashgreatly increases.
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•Pull your vehicle over.
•Switch your vehicle off.
•Check for any objects lodgedunderneath the front passenger seator cargo interfering with the seat.
•Remove the obstruction if found.
•Restart your vehicle.
•Wait at least two minutes and verifythat the airbag readiness light in theinstrument cluster is no longerilluminated.
•If the airbag readiness light in theinstrument cluster remains illuminated,there may be a problem due to thefront passenger sensing system.
Do not attempt to repair or service thesystem. Take your vehicle in for serviceimmediately.
If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact yourCustomer Relationship Center. SeeContacting Us (page 13).
FRONT PASSENGER SENSINGSYSTEM PRECAUTIONS
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Any alteration ormodification to the front passenger seatmay affect the performance of the frontpassenger sensing system. This couldseriously increase the risk of injury ordeath.
FRONT PASSENGER SENSING SYSTEM INDICATORS
Passenger AirbagPassenger Airbag StatusIndicatorOccupant
DisabledOFF: IlluminatedEmpty
ON: Not Illuminated
DisabledOFF: IlluminatedChild
ON: Not Illuminated
EnabledOFF: Not IlluminatedAdult
ON: Illuminated
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CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or addingequipment to the front of your vehiclecould affect the performance of theairbag system, increasing the risk ofinjury. This includes the hood, bumpersystem, frame, front body structure, towhooks, hood pins, push bar andsnowplows.
Your vehicle has a collection of crash andoccupant sensors. These sensors provideinformation to the restraints controlmodule which activates the following:
•Front and rear seatbelt pretensioners.
•Driver airbag.
•Passenger airbag.
•Knee airbag(s).
•Seat mounted side airbags.
•Safety Canopy.
Based on the type of crash, the restraintscontrol module deploys the appropriatesafety devices.
The restraints control module alsomonitors the readiness of the above safetydevices plus the crash and occupantsensors. The readiness of the safetysystem is indicated by a warning indicatorlight in the instrument cluster or by abackup tone if the warning light is notworking. Routine maintenance of theairbag is not required.
A difficulty with the system is indicated byone or more of the following:
The readiness light will notilluminate immediately after youswitch the ignition on.
•The readiness light either flashes orstays on.
•You hear a series of five tones. Thetone pattern repeats periodically untilthe problem, the light or both arerepaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced immediately.Unless serviced, the system may notfunction properly in the event of a crash.
The fact that the seatbelt pretensionersor front airbags did not activate for bothfront seat occupants in a crash does notmean that something is wrong with thesystem. Rather, it means the restraintscontrol module determined the accidentconditions (crash severity, seatbelt usage)were not appropriate to activate thesesafety devices.
•The front airbags activate only infrontal and near-frontal crashes. Frontairbags may activate in rollovers, sideimpacts or rear impacts if the crashcauses sufficient frontal deceleration.
•The seatbelt pretensioners activate infrontal, near-frontal and side crashes,and in rollovers.
•The knee airbag(s) deploy based oncrash severity and occupant conditions.
•The side airbags inflate in certain sideimpact crashes or rollover events. Sideairbags may activate in other types ofcrashes if the vehicle experiencessufficient sideways motion ordeformation.
•The Safety Canopy inflates in certainside impact crashes or rollover events.The Safety Canopy may activate inother types of crashes if the vehicleexperiences sufficient sideways motionor deformation, or a certain likelihoodof rollover.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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•The system detects an approachingvehicle's headlamps or a leadingvehicle's tail lamps.
•The system detects severe rain, snowor fog.
•The system detects street lighting.
•The camera has reduced visibility.
•The vehicle speed falls belowapproximately 19 mph (30 km/h).
SWITCHING AUTOMATIC HIGHBEAM CONTROL ON AND OFF
1.Using the instrument cluster controlson the steering wheel, select Settings.
2.Select Vehicle.
3.Select Lighting.
4.Switch Auto High Beam on or off.
AUTOMATIC HIGH BEAMCONTROL INDICATORS
Illuminates to confirm when thesystem is ready to assist.
OVERRIDING AUTOMATIC HIGHBEAM CONTROL
Push the lever away from you to switchthe high beam on.
Push the lever away from you again toswitch the high beam off.
Push the lever away from you for a thirdtime to switch automatic high beamcontrol back on.
AUTOMATIC HIGH BEAM CONTROL – TROUBLESHOOTING
AUTOMATIC HIGH BEAM CONTROL – INFORMATION MESSAGES
DescriptionMessage
The camera has reduced visibility. Clean the windshield. Ifthe message continues to appear, have your vehicle checkedas soon as possible.
Front Camera Low Visib-ility Clean Screen
The camera has malfunctioned. Wait a short period of timefor the camera to cool down. If the message continues toappear, have your vehicle checked as soon as possible.
Front Camera Tempor-arily Not Available
The camera has malfunctioned. Have your vehicle checkedas soon as possible.Front Camera Malfunc-tion Service Required
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FUEL GAUGE LIMITATIONS
The fuel gauge may not provide anaccurate reading when your vehicle is onan incline.
LOCATING THE FUEL FILLERDOOR
The arrow adjacent to the fuel pumpsymbol indicates on which side of yourvehicle the fuel filler door is located.
WHAT IS THE LOW FUELREMINDER
A low fuel level reminder displays andsounds when the distance to emptyreaches 75 mi (120 km) to empty forMyKey, and at 50 mi (80 km),25 mi(40 km),12 mi (20 km) and 0 mi (0 km)for all vehicle keys.
Note:The low fuel reminder can appear atdifferent fuel gauge positions depending onfuel economy conditions. This variation isnormal.
WHAT IS DISTANCE TO EMPTY
Indicates the approximate distance yourvehicle can travel on the fuel remaining inthe tank. Changes in driving pattern cancause the value to not only decrease butalso increase or stay constant for periodsof time.
ENGINE COOLANT
TEMPERATURE GAUGE
Indicates the engine coolant temperature.
TURBO BOOST GAUGE
Indicates the amount of manifold airpressure in the engine.
Note:This is a configurable gauge.
WHAT ARE THE INSTRUMENT
CLUSTER WARNING LAMPS
Warning lamps alert you to a vehiclecondition that could become serious.Some lamps illuminate when you startyour vehicle to make sure they work. If anylamps remain on after starting your vehicle,refer to the respective system warninglamp for further information.
INSTRUMENT CLUSTER
WARNING LAMPS
Anti-Lock Brake System
If it illuminates when you aredriving, this indicates the systemrequires service. Your vehiclecontinues to have normal braking withoutthe anti-lock brake system function. Haveyour vehicle checked as soon as possible.
Battery
It illuminates when you switchthe ignition on.
If it illuminates when the engineis running, this indicates your vehiclerequires service. Have your vehiclechecked as soon as possible.
Brake System
It illuminates when you apply theparking brake and the ignition ison. If it illuminates when yourvehicle is moving, make sure theparking brake is released. If theparking brake is released, thisindicates low brake fluid level or the brakesystem requires service. Have your vehiclechecked as soon as possible.
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Note:Lamps may vary depending on region.
Door Ajar
It illuminates when ignition is onand remains on if any door isopen.
Electric Park Brake
It illuminates or flashes when theelectric parking brake requiresservice.
Engine Coolant Temperature
If it illuminates, safely stop yourvehicle and switch the vehicleoff.
Fasten Seatbelt
It illuminates and a tone soundsuntil you fasten the seatbelts.
Hood Ajar
It illuminates when ignition is onand remains on if the hood isopen.
Liftgate Ajar
It illuminates when ignition is onand remains on if the liftgate isopen.
Low Fuel Level
It illuminates when the fuel levelis low.
Low Tire Pressure Warning
It illuminates when your tirepressure is low. If illuminated,check your tire pressure as soonas possible. If it begins to flash at anytime,have the system checked as soon aspossible.
Low Washer Fluid Level
It illuminates when the washerfluid is low.
Malfunction Indicator Lamp
It illuminates when the ignitionis on and the engine is off, this isnormal operation. If it illuminateswhen the engine is on this indicates thatthe emission control system requiresservice. If it flashes, have your vehiclechecked immediately. See Emission Law(page 474). See Starting and Stoppingthe Engine – Warning Lamps (page 161).
Oil Pressure
It illuminates when the engineoil pressure is low.
Powertrain Fault
It illuminates when thepowertrain requires service. Havethe system checked as soon aspossible.
WHAT ARE THE INSTRUMENT
CLUSTER INDICATORS
Indicators notify you of various featuresthat are active on your vehicle.
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