IN CASE OF EMERGENCY219
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service Úpage 109.
Proper towing or lifting equipment is required to prevent damage to your vehicle. Use only tow bars and other equipment designed for this purpose, following equipment manufacturer’s
instructions. Use of safety chains is mandatory. Attach a tow bar or other towing device to main structural members of the vehicle, not to fascia/bumpers or associated brackets.
State and local laws regarding vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.) while being towed, the ignition must be in the ON/RUN mode, not the ACC mode.
If the key fob is unavailable or the vehicle's battery is discharged, find Instructions on shifting the transmission out of PARK
Úpage 216.
Towing Condition
Wheels OFF The GroundRWD MODELSAWD MODELS
Flat Tow NONEIf transmission is operable:
Transmission in NEUTRAL
30 mph (48 km/h) max speed
30 miles (48 km) max distance
Ignition in ACC or ON/RUN NOT ALLOWED
Wheel Lift Or Dolly Tow Front
NOT RECOMMENDED (but, if used, same
limitations as Flat Tow)NOT ALLOWED
Rear NOT RECOMMENDEDNOT RECOMMENDED, but, if used:
Ignition in ON/RUN mode
Transmission in NEUTRAL (NOT in PARK)
Flatbed ALLBEST METHODBEST METHOD
7
23_LD_OM_EN_USC_t.book Page 219
274CUSTOMER ASSISTANCE
What to Do
If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing as
a result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival.
If you feel you are in an unsafe situation, please let us
know. With your consent, we will contact local police or
safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you may
submit your original receipts from the licensed towing or
service facility, for services rendered within30 days of the
occurrence. Be sure to include your VIN, odometer
mileage at the time of service, and current mailing
address. We will process the claim based on vehicle and
service eligibility. If eligible, we will reimburse you for the
reasonable amount actually paid, based on the usual and
customary charges for that service in the area where they
were provided. FCA US LLC’s determination relating to
reimbursement is final. Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by
FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
23_LD_OM_EN_USC_t.book Page 274
278
INDEX
AAbout Your Brakes ....................................................... 267
Adaptive Cruise Control (ACC) (Cruise Control) ............. 87
Adding Engine Coolant (Antifreeze) ............................ 235
Adding Fuel................................................................... 101
Adding Washing Fluid .................................................. 227
Additives, Fuel .............................................................. 268
AdjustForward ...................................................................... 30
Rearward ....................................................................30
Advance Phone Connectivity ....................................... 147
Air Bag........................................................................... 184 Advance Front Air Bag ............................................ 184
Air Bag Operation.................................................... 185
Air Bag Warning Light ............................................. 183
Driver Knee Air Bag ................................................ 186
Enhanced Accident Response ...................... 188
, 220
Event Data Recorder (EDR).................................... 220 Front Air Bag ........................................................... 184
If Deployment Occurs ............................................. 188
Knee Impact Bolsters ............................................. 186
Maintaining Your Air Bag System .......................... 189
Maintenance ........................................................... 189
Redundant Air Bag Warning Light ......................... 184
Side Air Bags ........................................................... 186
Air Bag Light ................................................. 68
, 183, 200
Air Cleaner, Engine (Engine Air Cleaner Filter) ........... 229
Air Conditioner Maintenance ...................................... 230
Air Conditioner Refrigerant .......................................... 230
Air Conditioner System ................................................ 230
Air Conditioning ........................................................ 47
, 49 Air Conditioning Filter ............................................52
, 230
Air Conditioning, Operating Tips .................................... 51
Air Filter ......................................................................... 229
Air Pressure Tires.......................................................................... 255
Alarm Arm The System......................................................... 19
Panic........................................................................... 13
Rearm The System .................................................... 19
Security Alarm..................................................... 18
, 70
Alarm System Security Alarm............................................................ 18
All Wheel Drive Towing ...................................................................... 220
Alterations/Modifications Vehicle.......................................................................... 8
Android Auto........................................................ 149
, 150
Android auto™
b
........................................................ 149
Antifreeze (Engine Coolant) ............................... 234, 270
Disposal ...................................................................235
Anti-Lock Brake System (ABS) ..................................... 164
Anti-Lock Warning Light.................................................. 71
Apple CarPlay ...................................................... 149
, 152
Apple carplay®
b
....................................................... 151
Arming System Security Alarm............................................................ 18
Assist, Hill Start ............................................................. 167
Audio Settings ............................................................... 136
Audio Systems (Radio) ................................................. 111
Auto Down Power Windows............................................ 56
Automatic Door Locks .................................................... 23 Automatic Headlights ..................................................... 42
Automatic High Beams .................................................. 41
Automatic Temperature Control (ATC) ................... 47
, 51
Automatic Transmission ....................................... 81, 237
Adding Fluid .................................................... 237, 272
Fluid And Filter Change........................................... 237
Fluid Change ........................................................... 237
Fluid Level Check .................................................... 237
Fluid Type .......................................................237
, 272
Special Additives ..................................................... 237
Automatic Transmission Limp Home Mode .......... 23
, 83
AutoPark ......................................................................... 77
Autostick Operation ................................................................... 83
AUX ................................................................................ 199
AUX Cord ......................................................................... 54
Auxiliary Electrical Outlet (Power Outlet) ...................... 55
AWD Towing...................................................................... 220
Axle Fluid....................................................................... 272
Axle Lubrication ............................................................ 272
BBack-Up ......................................................................... 100
Battery.................................................................... 69, 228
Charging System Light .............................................. 69
Keyless Key Fob Replacement................................. 13
Location ................................................................... 228
Battery Saver Feature .................................................... 43
Belts, Seat..................................................................... 199
23_LD_OM_EN_USC_t.book Page 278
281
Gross Axle Weight Rating ................................... 102, 103
Gross Vehicle Weight Rating .............................. 102, 103
GVWR ............................................................................ 102
HHazard Driving Through Flowing, Rising, OrShallow Standing Water .................................... 110
Hazard Warning Flashers ............................................ 202
Head Restraints .............................................................. 33
Head Rests ...................................................................... 33
Headlights Automatic ...................................................................42
Cleaning................................................................... 265
High Beam/Low Beam Select Switch .......................41
Lights On Reminder ...................................................42
On With Wipers ..........................................................42
Passing ....................................................................... 42
Switch .........................................................................40
Time Delay..................................................................42
Washers................................................................... 227
Heated Mirrors ................................................................36 High Beam/Low Beam Select (Dimmer) Switch ...........41
Hill Start Assist ............................................................. 167
Hitches Trailer Towing .......................................................... 105
Holder, Coin .....................................................................53
HomeLink (Garage Door Opener) ..................................36
Hood Prop ........................................................................59 Hood Release ..................................................................59
IIgnition............................................................................. 15 Switch......................................................................... 15
Illuminated Cupholder .................................................... 54 Indicator Lights Blue ............................................................................ 74
Green.......................................................................... 73
White .......................................................................... 74
Yellow ......................................................................... 73
Information Center, Vehicle ........................................... 64
Inside Rearview Mirror ................................... 34
, 35, 202
Instrument Cluster ................................................... 61, 63
Descriptions ............................................................... 74
Display................................................................. 63
, 65
Instrument Cluster
b
................................................... 63
Instrument Panel Lens Cleaning ................................. 266
Interior Appearance Care ............................................. 265
Interior Lights .................................................................. 43
JJack Location ................................................................ 206
Jacking And Tire Changing — If Equipped
b
............. 205
Jump Starting ...................................................... 213, 214
KKey Fob Arm The System......................................................... 19
Panic Alarm ................................................................ 13
Programming Additional Key Fobs ........................... 14
Unlatch The Trunk ..................................................... 13
Key Fob Battery Service (Remote Keyless Entry) ......... 13 Key Fob Programming (Remote Keyless Entry)............ 14
Keyless Enter 'n Go™ .............................................. 22
, 78
Enter The Trunk......................................................... 13
Passive Entry ............................................................. 22
Passive Entry Programming ..................................... 22
Keys ................................................................................. 12
LLane Change And Turn Signals ..................................... 43
Lane Change Assist ........................................................ 43 LaneSense ...................................................................... 98Lap/Shoulder Belts ...................................................... 178
Latches ......................................................................... 201 Hood........................................................................... 59
Lead Free Gasoline ...................................................... 268
Leaks, Fluid................................................................... 201
Life Of Tires ................................................................... 257
Light Bulbs ...........................................................201
, 246
Lights ............................................................................. 201 Adaptive Cruise Control (ACC) Set WithTarget Vehicle ...................................................... 73
Adaptive Cruise Control (ACC) Set Without Target Vehicle ...................................................... 73
Air Bag...................................................... 68
, 183, 200
Automatic Headlights ............................................... 42
Brake Assist Warning.............................................. 167
Brake Warning.................................................. 68
, 267
Bulb Replacement .................................................. 246
Cruise .................................................................. 73
, 74
Daytime Running....................................................... 41
Dimmer Switch, Headlight ........................................ 41
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