
280
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident or
work done that is not on your maintenance log, let the
service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
(additional charges may apply). If you need a rental, it is
advisable to make these arrangements when you call for
an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. FCA US LLC's authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you are
still not satisfied, talk to the general manager or owner of
the authorized dealer. They want to know if you need
assistance. If an authorized dealer is unable to resolve the
concern, you may contact the FCA US LLC's Customer
Assistance center.
Any communication to FCA US LLC's customer center
should include the following information:
Owner's name and address
Owner's telephone number (home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing as
a result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
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INDEX
AAbout Your Brakes ................................................ 74, 273
Adaptive Cruise Control (ACC) .................................84, 85
Adding Engine Coolant (Antifreeze) ............................ 238
Adding Washing Fluid .................................................. 230
Additives, Fuel .............................................................. 275
Advance Phone Connectivity ....................................... 142
Air Bag........................................................................... 180 Advance Front Air Bag ............................................ 180
Air Bag Operation.................................................... 181
Air Bag Warning Light ............................................. 179
Enhanced Accident Response ...................... 184
, 222
Event Data Recorder (EDR).................................... 222 Front Air Bag ........................................................... 180
If Deployment Occurs ............................................. 183
Knee Impact Bolsters ............................................. 181
Maintaining Your Air Bag System .......................... 184
Maintenance ........................................................... 184
Redundant Air Bag Warning Light ......................... 179
Side Air Bags ........................................................... 181
Transporting Pets.................................................... 196
Air Bag Light ................................................. 63
, 179, 196
Air Cleaner, Engine (Engine Air Cleaner Filter) ........... 233
Air Conditioner Maintenance ...................................... 234
Air Conditioner Refrigerant .......................................... 234
Air Conditioner System ................................................ 234
Air Conditioning ............................................................... 45
Air Conditioning Filter ........................................... 49
, 234
Air Conditioning System..................................................45 Air Conditioning, Operating Tips ..................................... 48Air Filter......................................................................... 233 Air Pressure
Tires.......................................................................... 261
Alarm Arm The System.................................................. 19
, 20
Panic........................................................................... 13
Rearm The System .................................................... 20
Security Alarm..................................................... 19
, 66
Alarm System Security Alarm............................................................ 19
All Wheel Drive Towing ...................................................................... 222
All Wheel Drive (AWD)...................................................241
Alterations/Modifications Vehicle.......................................................................... 8
Alternate Tire Service Kit — If Equipped
b
.............. 211
Android Auto........................................................ 144, 145
Android auto™
b
....................................................... 144
Antifreeze (Engine Coolant) ............................... 238, 277
Disposal ...................................................................239
Anti-Lock Brake System (ABS) ..................................... 159
Anti-Lock Warning Light.................................................. 66
Apple CarPlay ...................................................... 144
, 147
Apple carplay® ¹ ...........................................................146
Arming System Security Alarm............................................................ 19
Assist, Hill Start ............................................................. 162
Audio Settings ............................................................... 131
Audio Systems (Radio) ................................................. 106
Auto Down Power Windows............................................ 52
Automatic Door Locks .................................................... 24 Automatic Headlights ..................................................... 41 Automatic High Beams .................................................. 40
Automatic Temperature Control (ATC) .......................... 48
Automatic Transmission ................................................ 79 Adding Fluid .................................................... 241
, 279
Fluid And Filter Change........................................... 241
Fluid Change ........................................................... 241
Fluid Level Check .................................................... 241
Fluid Type .......................................................241
, 279
Special Additives ..................................................... 241
Automatic Transmission Limp Home Mode ................. 81
AutoPark ......................................................................... 72
Autostick Operation ................................................................... 82
AWD Towing...................................................................... 222
Axle Fluid....................................................................... 279
Axle Lubrication ............................................................ 279
BBack Up Camera............................................................. 96
Battery.................................................................... 64, 231
Charging System Light .............................................. 64
Keyless Key Fob Replacement................................. 13
Location ................................................................... 231
Belts, Seat..................................................................... 196
Blind Spot Monitoring .................................................. 164
Bluetooth Connecting To A Particular Mobile PhoneOr Audio Device After Pairing ............................ 139
Body Mechanism Lubrication ...................................... 235
B-Pillar Location ........................................................... 258
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287
Driver’s Seat Back Tilt ....................................................28
DrivingThrough Flowing, Rising, Or Shallow Standing Water .................................................. 105
EElectric Brake Control System..................................... 160Anti-Lock Brake System ......................................... 159
Electronic Roll Mitigation .............................. 160
, 163
Electrical Power Outlets..................................................50 Electronic Power Distribution Center (Fuses) ............ 242
Electronic Stability Control (ESC) ................................ 161
Electronic Throttle Control Warning Light...................... 65Emergency Trunk Release.............................................. 55
Emergency, In Case Of Freeing Vehicle When Stuck .................................. 220
Jacking..................................................................... 202
Jump Starting ................................................. 216
, 217
Towing ..................................................................... 221
Emission Control System Maintenance.........................70
Engine .................................................................. 228
, 229
Air Cleaner ............................................................... 233 Break-In Recommendations ..................................... 74
Checking Oil Level .................................................. 230Compartment ................................................. 228
, 229
Compartment Identification ................................... 228 Coolant (Antifreeze) ................................................ 238
Cooling..................................................................... 237
Exhaust Gas Caution .............................................. 198
Fails To Start .............................................................. 74
Flooded, Starting ....................................................... 74
Fuel Requirements ................................................. 274 Jump Starting ................................................. 216
, 217
Oil ...........................................................231, 277, 278 Oil Filler Cap ............................................................. 228
Oil Filter ....................................................................233Oil Selection ................................................... 231
, 277
Oil Synthetic ............................................................. 232
Starting....................................................................... 71
Engine Oil Life Reset
b
............................................... 59
Enhanced Accident Response Feature ............. 184, 222
Ethanol .......................................................................... 275
Exhaust Gas Cautions ..................................................198
Exhaust System .................................................. 198
, 237
Exterior Lighting .............................................................. 39
Exterior Lights ........................................................39
, 198
FFiller Location Fuel ......................................................... 96
Filters Air Cleaner ............................................................... 233
Air Conditioning ................................................49
, 234
Engine Oil ................................................................. 233
Engine Oil Disposal..................................................233
Flashers ......................................................................... 199 Hazard Warning ....................................................... 199
Turn Signals ...............................................42
, 69, 198
Flash-To-Pass .................................................................. 41
Flooded Engine Starting ................................................. 74
Fluid Capacities ............................................................277
Fluid Leaks ....................................................................198
Fluid Level Checks Brake ........................................................................ 240
Cooling System ........................................................ 238
Engine Oil ................................................................. 230
Transfer Case .......................................................... 241 Fluid, Brake................................................................... 279
Fog Lights........................................................................ 42
Fold-Flat Seats ......................................................... 28
, 30
Forward Collision Warning ........................................... 167
Freeing A Stuck Vehicle ............................................... 220
Fuel................................................................................ 274 Additives .................................................................. 275
Clean Air .................................................................. 275
Ethanol..................................................................... 275Filler Cap (Gas Cap) .................................................. 96
Gasoline ................................................................... 274
Materials Added ...................................................... 275
Methanol ................................................................. 275
Octane Rating.................................................274
, 278
Requirements .......................................................... 274
Specifications .......................................................... 278
Tank Capacity .......................................................... 277
Fueling ............................................................................ 96 Fuses ............................................................................. 242
GGarage Door Opener (HomeLink) .................................. 36Gas Cap (Fuel Filler Cap) ............................................... 96
Gasoline, Clean Air ....................................................... 275
Gasoline, Reformulated ............................................... 275
Gear Ranges ................................................................... 79
Glass Cleaning .............................................................. 272
Gross Axle Weight Rating ........................................ 98
, 99
Gross Vehicle Weight Rating .................................. 98, 99
GVWR .............................................................................. 98
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289
Interior ........................................................................42
License .................................................................... 253
Lights On Reminder ...................................................41
Malfunction Indicator (Check Engine) ...................... 67
Map.............................................................................42
Park ..................................................................... 41
, 68
Passing ....................................................................... 41
Reading ...................................................................... 42
Seat Belt Reminder ...................................................64
Security Alarm ............................................................66
Service ..................................................................... 250
Traction Control ...................................................... 162
Turn Signals .............................................. 42
, 69, 198
Vanity Mirror............................................................... 35
Warning Instrument Cluster Descriptions .........65
, 69
Load Shed Battery Saver On ..........................................62
Load Shed Electrical Load Reduction............................ 62
Load Shed Intelligent Battery Sensor ............................ 62
Loading Vehicle ........................................................ 97
, 98
Capacities...................................................................98
Tires ......................................................................... 258
Locks Auto Unlock ................................................................24
Automatic Door ..........................................................24
Power Door .................................................................22
Low Tire Pressure System ........................................... 168
Lubrication, Body ......................................................... 235
Lug Nuts/Bolts ............................................................. 273
MMaintenance ...................................................................53
Maintenance Free Battery ........................................... 231
Maintenance Schedule....................................... 223
, 224
Malfunction Indicator Light (Check Engine) ..................67 Manual
Park Release............................................................218Service .....................................................................283
Manual Transmission .................................. 76
, 240, 241
Fluid Level Check .......................................... 240, 241
Map/Reading Lights ....................................................... 42
Media Mode .................................................................. 133
Memory Seat ................................................................... 27 Memory Settings............................................................. 27
Methanol ....................................................................... 275
Mirrors ............................................................................. 35 Electric Powered ........................................................ 36
Heated........................................................................ 36
Outside ....................................................................... 35
Rearview ...........................................................35
, 199
Vanity.......................................................................... 35
Modifications/Alterations Vehicle.......................................................................... 8
Monitor, Tire Pressure System..................................... 168
Mopar Parts .................................................................. 282
Multi-Function Control Lever .......................................... 40
NNew Vehicle Break-In Period .......................................... 74
OOccupant Restraints ..................................................... 172
Octane Rating, Gasoline (Fuel) .......................... 274, 278
Oil Change Indicator ....................................................... 59 Reset .......................................................................... 59
Oil Filter, Change .......................................................... 233
Oil Filter, Selection........................................................ 233
Oil Pressure Light............................................................ 65 Oil, Engine ........................................................... 231
, 278 Capacity ................................................................... 277
Checking .................................................................. 230
Dipstick .................................................................... 230
Disposal ................................................................... 233
Filter ......................................................................... 233
Filter Disposal.......................................................... 233
Identification Logo .................................................. 232
Materials Added To ................................................. 233
Pressure Warning Light ............................................ 65
Recommendation...........................................231
, 277
Synthetic .................................................................. 232
Viscosity ................................................................... 277
Onboard Diagnostic System .......................................... 69
Operating Precautions ................................................... 69
Operator Manual Owner's Manual ...................................................... 283
Outside Rearview Mirrors .............................................. 35
PPaddle Shift Mode .......................................................... 82
Paddle Shifters ............................................................... 82 Paint Care ..................................................................... 270
Pair (link) Uconnect Phone To A mobile Phone
b
... 137
Panic Alarm ..................................................................... 13 Parking Brake ................................................................. 74
ParkSense System, Rear ............................................... 92
Passenger Seat Easy Entry .................................................................. 33
Passing Light .................................................................. 41
Performance ................................................................... 60
Performance Shift Indicator .......................................... 59
Personalized Main Menu Bar ...................................... 123
Pets ............................................................................... 196
Phone Mode ................................................................. 135
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290
Pinch Protection .............................................................. 53
Placard, Tire And Loading Information ....................... 258
PowerBrakes ..................................................................... 273
Distribution Center (Fuses) .................................... 246Door Locks .................................................................22
Mirrors ........................................................................36
Outlet (Auxiliary Electrical Outlet) ............................. 50
Seats...........................................................................30
Steering ...................................................................... 83
Sunroof ....................................................................... 52
Windows .....................................................................52
Power Seats Lumbar ....................................................................... 31
Power Steering Fluid .................................................... 279
Pregnant Women And Seat Belts................................ 176
Preparation For Jacking ............................................... 202
Presets .......................................................................... 131
Pretensioners Seat Belts ................................................................ 177
Programmable Features .............................................. 107
RRadial Ply Tires ............................................................. 262
Radiator Cap (Coolant Pressure Cap) ......................... 239
Radio Presets..................................................................... 131
Radio Controls .............................................................. 125
Radio Mode .................................................................. 125
Radio Operation .................................................. 125
, 158
Radio Remote Controls................................................ 124
Rain Sensitive Wiper System .........................................45 Rear Camera ................................................................... 96
Rear ParkSense System................................................. 92
Rear Seats, Folding ........................................................ 30
Recreational Towing ..................................................... 104
Reformulated Gasoline ................................................ 275
Refrigerant ....................................................................234
Release, Hood................................................................. 54
Reminder, Lights On ....................................................... 41
Reminder, Seat Belt ..................................................... 173
Remote Control Starting System ......................................................... 17
Remote Keyless Entry .................................................... 12 Arm The Alarm ........................................................... 19
Panic Alarm ................................................................ 13
Programming Additional Key Fobs ........................... 15
Unlatch The Trunk ..................................................... 13
Remote Sound System (Radio) Control....................... 124
Remote Starting Exit Remote Start Mode ............................................ 18
Uconnect Customer Programmable Features ......... 18
Uconnect Settings ..................................................... 18
Remote Starting System ................................................ 17
Remote Trunk Release ................................................... 54
Replacement Bulbs ...................................................... 250
Replacement Keys.......................................................... 15
Replacement Tires........................................................ 263
Reporting Safety Defects ............................................. 282
Restraints, Child ...........................................................185
Restraints, Head ............................................................. 34
Rocking Vehicle When Stuck ....................................... 220
Rotation, Tires ............................................................... 268
SSafety ............................................................................ 123
Safety Checks Inside Vehicle....................................... 196
Safety Checks Outside Vehicle .................................... 198
Safety Defects, Reporting ............................................ 282
Safety Features ............................................................ 123
Safety Information, Tire ............................................... 253
Safety Tips .................................................................... 196
Safety, Exhaust Gas ..................................................... 198
Satellite Radio .............................................................. 126
Saved Radio Stations ................................................... 131
Schedule, Maintenance ......................................223
, 224
Seat Belt Reminder ........................................................ 64 Seat Belts............................................................. 172
, 196
Automatic Locking Retractor (ALR) ........................ 177
Child Restraints ....................................................... 185 Energy Management Feature................................. 177Extender................................................................... 176
Front Seat ............................................. 172
, 174, 175
Inspection ................................................................ 196
Lap/Shoulder Belt Operation ................................. 175 Lap/Shoulder Belt Untwisting ................................ 176
Lap/Shoulder Belts ................................................. 174Operating Instructions ............................................ 175
Pregnant Women .................................................... 176
Pretensioners .......................................................... 177
Rear Seat ................................................................. 174
Reminder ................................................................. 173
Seat Belt Extender .................................................. 176
Seat Belt Pretensioner............................................ 177
Untwisting Procedure.............................................. 176
Seat Belts Maintenance .............................................. 271
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292
Spinning .................................................................. 262
Trailer Towing .......................................................... 102
Tread Wear Indicators ............................................ 263
Wheel Nut Torque ................................................... 273
To Open Hood..................................................................54
Tongue Weight/Trailer Weight .................................... 101
Towing .............................................................................. 98 Disabled Vehicle ..................................................... 221
Guide ....................................................................... 100Recreational ............................................................ 104
Weight...................................................................... 100
Towing Behind A Motorhome ...................................... 104
Traction ......................................................................... 104
Traction Control............................................................ 163
Trailer Towing ..................................................................98 Hitches .................................................................... 100
Minimum Requirements ........................................ 101
Tips .......................................................................... 103
Trailer And Tongue Weight ..................................... 101
Wiring....................................................................... 102
Trailer Towing Guide .................................................... 100
Trailer Weight ............................................................... 100
Transfer Case Fluid ................................................................ 241
, 279
Maintenance ........................................................... 241 Transmission................................................................... 79
Automatic ................................................... 78
, 79, 241
Fluid.......................................................................... 279 Maintenance............................................................241Manual ....................................................................... 76
Shifting ....................................................................... 78
Transporting Pets ......................................................... 196
Tread Wear Indicators ..................................................263
Trunk Lid (Deck Lid)........................................................ 54
Trunk Release Remote Control...................................... 54 Trunk Release, Emergency ............................................ 55
Turn Signals ............................................................. 42
, 69
UUconnect Phone Call Features ................................................ 140
Things You Should Know About YourUconnect Phone ................................................. 142
Uconnect Settings ..................................................... 18
Uconnect Phone ........................................ 136
, 137, 138
Answer Or Ignore An Incoming Call — Call Currently In Progress ..................................141
Answer Or Ignore An Incoming Call — No Call Currently In Progress............................. 141 Bluetooth Communication Link.............................. 144
Call Continuation..................................................... 142
Call Controls ............................................................ 140
Call Termination ...................................................... 142
Cancel Command.................................................... 137
Connecting To A Particular Mobile Phone
Or Audio Device After Pairing ............................ 139
Help Command ....................................................... 137 Join Calls.................................................................. 142
Making A Phone Or Audio Device A Favorite ......... 139
Making A Second Call While Current Call Is In Progress ..................................................... 142
Managing Your Favorites ........................................ 140 Natural Speech ....................................................... 136Operation ................................................................. 136
Overview .................................................................. 135
Pair (Link) Uconnect Phone To A Mobile Phone.... 137
Pair A Bluetooth Streaming Audio Device ............. 138Phonebook Download............................................. 139
Place/Retrieve A Call From Hold............................ 142
Power-Up.................................................................. 144
Recent Calls ............................................................ 141
Redial ....................................................................... 142
To Remove A Favorite ............................................. 140
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