2023 CHRYSLER PACIFICA HYBRID ESP

CUSTOMER ASSISTANCE309
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival. If
you feel you are in an unsafe situation, please let us know.
With your consent, we will contact local police or safety
authorities.
If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within 30
days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse
you for the reasonable amount actually paid, based on
the usual and customary charges for that service in the
area where they were provided. FCA US LLC’s
determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
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310CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties, FCA US
LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711 and
for Voice callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after FCA US LLC's New Vehicle Limited Warranty
expires. The Mopar® Vehicle Protection plans are the
ONLY vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of the vehicle delivery date.
If you have any questions about the service contract, call
FCA US LLC's Service Contract National Customer Hotline
at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
FCA US LLC is not responsible for any service contract you
may have purchased from another manufacturer. If you
require service after the FCA US LLC New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and provisions
of FCA US LLC warranties applicable to this vehicle and
market. Refer to www.mopar.com/om for further
information.
See the Warranty Information for the terms and provisions
of FCA Canada Inc. warranties applicable to this vehicle
and market. Refer to owners.mopar.ca/en/ for further
information.
Use this QR code to access your digital
experience.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle
components contain, or emit, chemicals known to the
State of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.

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312CUSTOMER ASSISTANCE
Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FCA vehicles.
To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca
(Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through Archway at:
 1-800-387-1143 (Canada)
CHANGE OF OWNERSHIP OR ADDRESS
*If you have purchased this vehicle used or have changed
your address, please provide the following information
and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004 Make sure to include the following:

Date of Sale (mm/dd/yy)
 Vehicle Indentification Number (17 Character ID
located on top left of the instrument panel)
 Exact Odometer Reading
 First and Last Name
 Phone Number
 Street Address, City, State and Zip Code
 Email Address
*Applies to US residents only.
GENERAL INFORMATION
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Innovation, Science and Economic Development
Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired
operation. Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux
appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes
dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su
operación no deseada.
NOTE:Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

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313
INDEX
AAbout Your Brakes ....................................................... 303

Adaptive Cruise Control (ACC) (Cruise Control) ... 123, 124

Adding Engine Coolant (Antifreeze) ............................ 272
Additives, Fuel .............................................................. 305
Adjust Down...........................................................................41
Forward ...................................................................... 40
Rearward ....................................................................40
Up................................................................................ 41
Air Bag........................................................................... 210 Air Bag Operation.................................................... 211
Air Bag Warning Light .................................... 209
, 211
Driver Knee Air Bag ................................................ 215
Enhanced Accident Response ...................... 218
, 258
Event Data Recorder (EDR).................................... 258 Front Air Bag ........................................................... 211
If Deployment Occurs ............................................. 217
Knee Impact Bolsters ............................................. 214
Maintaining Your Air Bag System .......................... 218
Maintenance ........................................................... 218
Redundant Air Bag Warning Light ......................... 210
Side Air Bags ........................................................... 215
Transporting Pets.................................................... 233
Air Bag Light ...............................................102
, 209, 233
Air Cleaner, Engine (Engine Air Cleaner Filter) ........... 265
Air Conditioner Maintenance ...................................... 266
Air Conditioner Refrigerant .......................................... 266
Air Conditioner System ................................................ 266 Air Conditioning Filter ............................................71
, 266
Air Conditioning, Operating Tips .................................... 70
Air Filter ......................................................................... 265
Air Pressure Tires.......................................................................... 291
Alarm Arm The System......................................................... 19
Disarm The System ................................................... 19
Security Alarm.......................................................... 105
All Wheel Drive Towing ...................................................................... 258
All Wheel Drive (AWD)...................................................120
Alterations/Modifications Vehicle.......................................................................... 8
Amazon FireTV .................................................... 177
, 181
Amazon FireTV Built-In ................................................. 177
Antifreeze (Engine Coolant) ............................... 272
, 306
Disposal ...................................................................273
Anti-Lock Brake System (ABS) ..................................... 187
Anti-Lock Warning Light................................................ 105
Assist, Hill Start ............................................................. 190
Audio Jack ....................................................................... 74
Audio Systems (Radio) ................................................. 157
Auto Up Power Windows ................................................ 79
Automatic Dimming Mirror ............................................. 48 Automatic Headlights ..................................................... 56Automatic Temperature Control (ATC) .......................... 70
Automatic Transaxle ..................................................... 117 Automatic Transmission .............................................. 118
Adding Fluid .................................................... 274
, 307
Fluid And Filter Change........................................... 274
Fluid Change ........................................................... 274
Fluid Level Check .................................................... 274
Fluid Type .......................................................274
, 307
Special Additives ..................................................... 274
AutoPark ....................................................................... 111
AUX Cord ......................................................................... 74
Auxiliary Electrical Outlet (Power Outlet) ...................... 75
AWD Towing...................................................................... 258
Axle Lubrication ............................................................ 307
BBack Up Camera........................................................... 142
Battery..................................................................103, 263
Charging System Light ............................................ 103
Jump Starting .......................................................... 251
Keyless Key Fob Replacement................................. 13
Battery Saver Feature .................................................... 57
Belts, Seat..................................................................... 233
Blind Spot Monitoring .................................................. 192
Body Mechanism Lubrication ...................................... 268
B-Pillar Location ........................................................... 288
Brake Assist System..................................................... 188
Brake Control System, Electronic................................ 188
Brake Fluid.................................................................... 307
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315
Disable Vehicle Towing ................................................ 256
DisposalAntifreeze (Engine Coolant) ................................... 273
Door Ajar .............................................................. 103
, 104
Door Ajar Light..................................................... 103, 104
Driver’s Seat Back Tilt ....................................................28
Driving Through Flowing, Rising, Or Shallow Standing Water .................................................. 156
EElectric Brake Control System..................................... 188Anti-Lock Brake System ......................................... 187
Traction Control System ......................................... 191
Electric Parking Brake ................................................. 115
Electronic Stability Control (ESC) ................................ 189
Electronic Throttle Control Warning Light................... 104
Emergency Braking ...................................................... 197
Emergency, In Case Of Hazard Warning Flasher ......................................... 236
Jacking............................................................ 239
, 240
Jump Starting .......................................................... 251
Overheating ............................................................. 253
Towing ..................................................................... 256
Emission Control System Maintenance...................... 110 Engine............................................................................262
Air Cleaner ............................................................... 265
Block Heater ............................................................114Break-In Recommendations ...................................114
Checking Oil Level ...................................................263
Compartment...........................................................262
Compartment Identification....................................262
Coolant (Antifreeze)................................................. 306
Cooling .....................................................................271
Exhaust Gas Caution ............................................... 235
Fails To Start ............................................................114Flooded, Starting ..................................................... 114Fuel Requirements ..................................................304
Oil ................................................................... 264
, 306
Oil Filler Cap ............................................................. 262
Oil Filter ....................................................................265 Oil Selection ................................................... 264
, 306
Oil Synthetic ............................................................. 264
Overheating ............................................................. 253
Starting.....................................................................111
Engine Oil Life ¹............................................................... 98
Enhanced Accident Response Feature ............. 218
, 258
Ethanol .......................................................................... 304
Exhaust Gas Cautions ..................................................235
Exhaust System .................................................. 235
, 270
Exterior Lighting .....................................................54, 282
Exterior Lights .............................................. 54, 235, 282
FFamCam System .......................................................... 145
Filters Air Cleaner ............................................................... 265Air Conditioning ................................................ 71
, 266
Engine Oil................................................................. 265
Engine Oil Disposal ................................................. 265
FireTV ............................................................................ 181
Flashers Hazard Warning....................................................... 236Turn Signals................................... 54
, 108, 235, 282
Flash-To-Pass........................................................... 54, 56
Flat Tire Changing ..................................... 239, 283, 295
Flat Tire Stowage ....................................... 245, 283, 295
Flooded Engine Starting............................................... 114
Fluid Capacities ............................................................ 306
Fluid Leaks.................................................................... 235
Fluid Level Checks Brake........................................................................ 274
Engine Oil................................................................. 263
Fluid, Brake................................................................... 307
Fog Lights................................................................. 54
, 57
Fold In Floor (Stow ‘n Go) Seating ................................. 36 Fold-Flat Seats ................................................................ 28
Forward Collision Warning ........................................... 195
Freeing A Stuck Vehicle ............................................... 255
Front Position Light ...................................................... 282
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The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal
injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any
electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous
and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote
your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or
texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit mopar.com/om (USA), owners.mopar.ca (Canada) or your local Chrysler
brand dealer.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-800-247-9753 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet or purchase a
replacement kit by calling 1-800-387-1143 or by contacting your dealer.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to
the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure,
avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area
and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on pr\
oducts previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Radio Instruction Manual and
Warranty Booklet can be found by visiting the website on the back cover.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far below the legal minimum. If
you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a rideshare, a friend, or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired when you have been drinking.
Never drink and then drive.
ROADSIDE ASSISTANCE 24 HOURS, 7 DAYS A WEEK AT YOUR SERVICE. CALL 1-800-521-2779 OR VISIT CHRYSLER.RSAHELP.COM (USA) CALL 1-800-363-4869 OR VISIT FCA.ROADSIDEAID.COM (CANADA) SERVICES: Flat Tire Service, Out Of Gas/ Fuel Delivery, Battery Jump Assistance, Lockout Service and Towing Service
Please see the Customer Assistance chapter in this Owner’s Manual for further information.
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to restrictions and conditions of use, that are determined solely by FCA US LLC.