2023 CHEVROLET TRAVERSE phone

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
168 Infotainment System
Downloading Over-the-Air vehicle software
updates requires Internet connectivity, which
can be accessed through the vehicle’s
built-in 4G LTE connection, if equipped and
active. If required, data plans are provided
by a third party. Optionally, a secure Wi-Fi
hotspot such as a compatible mobile device
hotspot, home hotspot, or public hotspot
can be used. Applicable data rates may
apply.
To connect the infotainment system to a
secured mobile device hotspot, home
hotspot, or public hotspot, touch Settings on
the Home Page, select the System tab,
followed by Wi-Fi Networks. Select the
appropriate Wi-Fi network, and follow the
on-screen prompts. Download speeds
may vary.
On most compatible mobile devices,
activation of the Wi-Fi hotspot is in the
Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile Hotspot,
or similar.
Availability of Over-the-Air software updates
varies by vehicle and country. Features are
subject to change. For more information on
this feature, seeOnline Account0340 for
details. Preferences
Allows the infotainment system to disable
or enable the download of new updates in
the background.
About
Shows the infotainment system software
information.
Running Applications
Shows a complete list of applications that
are currently running on the infotainment
system.
Return to Factory Settings
Allows resetting the infotainment system
settings in the vehicle.
Apps
The menu may contain the following:
Android Auto
Allows interacting directly with a mobile
device on the infotainment display. See
Apple CarPlay and Android Auto
0165.
Apple CarPlay
Allows interacting directly with a mobile
device on the infotainment display. See
Apple CarPlay and Android Auto 0165. Apps
Shows app settings and information.
Audio
Adjusts different audio settings.
Climate
Adjusts different climate settings.
Navigation
Adjusts different navigation settings.
See
Using the Navigation System 0144.
Phone
Adjusts different phone settings.
SiriusXM
Adjusts different SiriusXM settings.Vehicle
The menu may contain the following:
Rear Seat Reminder
Allows for a chime and a message when the
rear door has been opened before or during
operation of the vehicle.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
Infotainment System 173
Trademarks and License
Agreements
FCC Information
SeeRadio Frequency Statement 0346.
"Made for iPhone," means that an electronic
accessory has been designed to connect
specifically to iPhone, and has been certified
by the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this device
or its compliance with safety and regulatory
standards. Please note that the use of this
accessory with iPhone may affect wireless
performance. iPhone are trademarks of
Apple Inc., registered in the U.S. and other
countries.
If you decide to continue service after your
trial, your selected subscription plan will
automatically renew thereafter. You will be
charged at then-current rates. Fees and taxes
apply. Please see the SiriusXM Customer
Agreement at siriusxm.com for complete
terms and how to cancel, which includes
calling SiriusXM at 1-866-635-2349. All fees
and programming are subject to change.
Fees and Taxes: Subscription fee, taxes, one
time activation fee, and other fees may
apply. Subscription fee is consumer only. All
fees and programming subject to change.
Subscriptions subject to Customer
Agreement available at www.siriusxm.com.
SiriusXM service is only available in the
48 contiguous United States and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM
Satellite Radio. Explicit Language Notice: Channels with
frequent explicit language are indicated with
an
“XL” preceding the channel name.
Channel blocking is available for SiriusXM
Satellite Radio receivers by notifying
SiriusXM:.USA Customers —See www.siriusxm.com
or call 1-888-601–6296.
.Canada Customers —See
www.siriusxm.ca or call 1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
Satellite Radio System or that support the
SiriusXM website, the Online Service or any
of its content. Furthermore, the AMBER voice
compression software included in this
product is protected by intellectual property
rights including patent rights, copyrights,
and trade secrets of Digital Voice
Systems, Inc.
General Requirements: 1. A License Agreement from SiriusXM is required for any product that
incorporates SiriusXM Technology and/or
for use of any of the SiriusXM marks to

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
Infotainment System 175
WMV/WMA
This product includes technology owned by
Microsoft Corporation and under a license
from Microsoft Licensing, GP. Use or
distribution of such technology outside of
this product is prohibited without a license
from Microsoft Corporation and/or Microsoft
Licensing, GP as applicable.
Map End User License Agreement
END USER TERMS
The Map Data SD card (“Data”) is provided
for your personal, internal use only and not
for resale. It is protected by copyright, and
is subject to the following terms (this“End
User License Agreement”) and conditions
which are agreed to by you, on the one
hand, and HERE North America, LLC (“HERE”)
and its licensors (including their licensors
and suppliers) on the other hand.
The Data for areas of Canada includes
information taken with permission from
Canadian authorities, including: © Her
Majesty the Queen in Right of Canada, ©
Queen's Printer for Ontario, © Canada Post
Corporation, GeoBase
®. HERE holds a nonexclusive license from the
United States Postal Service
®to publish and
sell ZIP+4®information.
© United States Postal Service 2013. Prices
are not established, controlled, or approved
by the United States Postal Service. The
following trademarks and registrations are
owned by the USPS: United States Postal
Service, USPS, and ZIP+4.
TERMS AND CONDITIONS
Personal Use Only: You agree to use this
Data for the solely personal, noncommercial
purposes for which you were licensed, and
not for service bureau, timesharing or other
similar purposes. Except as otherwise set
forth herein, you agree not to otherwise
reproduce, copy, modify, decompile,
disassemble or reverse engineer any portion
of this Data, and may not transfer or
distribute it in any form, for any purpose,
except to the extent permitted by
mandatory laws. You may transfer the Data
and all accompanying materials on a
permanent basis if you retain no copies and
the recipient agrees to the terms of this End
User License Agreement. Multi-disc sets may
only be transferred or sold as a complete
set as provided to you and not as a subset
thereof. Restrictions
Except where you have been specifically
licensed to do so by HERE and without
limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in communication
with vehicles capable of vehicle navigation,
positioning, dispatch, real time route
guidance, fleet management or similar
applications; or (b) with, or in
communication with, including without
limitation, cellular phones, palmtop and
handheld computers, pagers, and personal
digital assistants or PDAs.
Warning
This Data may contain inaccurate or
incomplete information due to the passage
of time, changing circumstances, sources
used, and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty
This Data is provided to you
“as is,”and you
agree to use it at your own risk. HERE and
its licensors (and their licensors and
suppliers) make no guarantees,
representations, or warranties of any kind,

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Driving and Operating 187
Trailer Towing
General Towing Information . . . . . . . . . . . 245
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . . . . . 245
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . . 248
Towing Equipment . . . . . . . . . . . . . . . . . . . . 252
Trailer Sway Control (TSC) . . . . . . . . . . . . . 255
Conversions and Add-Ons
Add-On Electrical Equipment . . . . . . . . . . . 256
Driving Information
Driving for Better Fuel Economy
Driving habits can affect fuel mileage. Here
are some driving tips to get the best fuel
economy possible.
.Set the climate controls to the desired
temperature after the engine is started,
or turn them off when not required.
.On AWD vehicles, see Driver Mode Control
0 214.
.Avoid fast starts and accelerate smoothly.
.Brake gradually and avoid abrupt stops.
.Avoid idling the engine for long periods
of time.
.When road and weather conditions are
appropriate, use cruise control.
.Always follow posted speed limits or
drive more slowly when conditions
require.
.Keep vehicle tires properly inflated.
.Combine several trips into a single trip.
.Replace the vehicle's tires with the same
TPC Spec number molded into the tire's
sidewall near the size.
.Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms and can
take your focus from the task of driving.
Exercise good judgment and do not let other
activities divert your attention away from
the road. Many local governments have
enacted laws regarding driver distraction.
Become familiar with the local laws in
your area.
To avoid distracted driving, keep your eyes
on the road, keep your hands on the
steering wheel, and focus your attention on
driving.
.Do not use a phone in demanding driving
situations. Use a hands-free method to
place or receive necessary phone calls.
.Watch the road. Do not read, take notes,
or look up information on phones or
other electronic devices.
.Designate a front seat passenger to
handle potential distractions.
.Become familiar with vehicle features
before driving, such as programming
favorite radio stations and adjusting
climate control and seat settings. Program
all trip information into any navigation
device prior to driving.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
188 Driving and Operating
.Wait until the vehicle is parked to
retrieve items that have fallen to the
floor.
.Stop or park the vehicle to tend to
children.
.Keep pets in an appropriate carrier or
restraint.
.Avoid stressful conversations while
driving, whether with a passenger or on a
cell phone.
{Warning
Taking your eyes off the road too long or
too often could cause a crash resulting in
injury or death. Focus your attention on
driving.
Refer to the infotainment section for more
information on using that system and the
navigation system, if equipped, including
pairing and using a cell phone.
Defensive Driving
Defensive driving means “always expect the
unexpected.” The first step in driving
defensively is to wear the seat belt. See
Seat Belts 048.
.Assume that other road users
(pedestrians, bicyclists, and other drivers)
are going to be careless and make
mistakes. Anticipate what they may do
and be ready.
.Allow enough following distance between
you and the driver in front of you.
.Focus on the task of driving.
Impaired Driving
Death and injury associated with impaired
driving is a global tragedy.
{Warning
Drinking alcohol or taking drugs and then
driving is very dangerous. Your reflexes,
perceptions, attentiveness, and judgment
can be affected by even a small amount
of alcohol or drugs. You can have a
serious —or even fatal —collision if you
drive after drinking or taking drugs.
Do not drive while under the influence of
alcohol or drugs, or ride with a driver
who has been drinking or is impaired by
drugs. Find alternate transportation
home; or if you are with a group,
designate a driver who will remain sober.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control a
vehicle while driving.
Braking
Braking action involves perception time and
reaction time. Deciding to push the brake
pedal is perception time. Actually doing it is
reaction time.
Average driver reaction time is about
three-quarters of a second. In that time, a
vehicle moving at 100 km/h (60 mph) travels
20 m (66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind include:
.Keep enough distance between you and
the vehicle in front of you.
.Avoid needless heavy braking.
.Keep pace with traffic.
If the engine ever stops while the vehicle is
being driven, brake normally but do not
pump the brakes. Doing so could make the
pedal harder to push down. If the engine
stops, there will be some power brake assist
but it will be used when the brake is

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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338 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 338
Customer Assistance Offices . . . . . . . . . . . 340
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 340
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Roadside Assistance Program . . . . . . . . . . 341
Scheduling Service Appointments . . . . . . 342
Courtesy Transportation Program . . . . . 343
Collision Damage Repair . . . . . . . . . . . . . . . 344
Publication Ordering Information . . . . . . 345
Radio Frequency Statement . . . . . . . . . . . 346
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 346
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 347
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . . . . . . . . . 348Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 339
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights.
The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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340 Customer Information
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet is committed to assisting
customers. Visit us online at
www.chevrolet.com/support (U.S.) or
www.my.chevrolet.ca (Canada) to chat with
us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-243-8872From U.S. Virgin Islands:
1-800-496-9994
Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Online Account
Create a Chevrolet Account (U.S.) at
chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:
Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0334.