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Customer Information 347
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
In Mexico, call 800-466-0811 or
800-508-0000.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
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350 OnStar
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information.
With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the vehicle from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
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352 OnStar
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
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Connected Services 355
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the Wi-Fi
hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent).
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request roadside assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
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356 Connected Services
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle's
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.chevrolet.com. Message and data rates
may apply.
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Index 357
IndexA
Accessories and Modifications . . . . . . . . . . . 258
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 204
AdaptiveCruise Control . . . . . . . . . . . . . . . . . . . . . . . . . 218
Add-On Electrical Equipment . . . . . . . . . . . . . 256
Additional OnStar Information . . . . . . . . . . . . . . . . . . . . 351
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 39
Agreements Trademarks and License . . . . . . . . . . . . . . . . 173
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . 264
Conditioning . . . . . . . . . . . . . . . . . . . . . . 180, 184
Filter Life System . . . . . . . . . . . . . . . . . . . . . . 264
Filter, Passenger Compartment . . . . . . . . 185
Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Airbag System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
How Does an Airbag Restrain? . . . . . . . . . . 59
Passenger Sensing System . . . . . . . . . . . . . . 61
What Makes an Airbag Inflate? . . . . . . . . . 59
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
When Should an Airbag Inflate? . . . . . . . . 58
Where Are the Airbags? . . . . . . . . . . . . . . . . 57 Airbags
Adding Equipment to the Vehicle . . . . . . . 64
Passenger Status Indicator . . . . . . . . . . . . . 108
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing System Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Servicing Airbag-Equipped Vehicles . . . . . . 64
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 25
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Rear Cross Traffic . . . . . . . . . . . . . . . . . . . . . . 233
Rear Pedestrian . . . . . . . . . . . . . . . . . . . . . . . . 232
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 238
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 286
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . 209, 272
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Antilock Brake System (ABS) . . . . . . . . . . . . . 210 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Apple CarPlay and Android Auto . . . . . . . . . 165
Assistance Program, Roadside . . . . . . . . . . . . .341
Assistance Systems
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
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358 Index
Assistance Systems (cont'd)Parking and Backing . . . . . . . . . . . . . . . . . . . 227
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . . . . . . 28
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Emergency Braking (AEB) . . . . . . . . . . . . . . 235
Headlamp System . . . . . . . . . . . . . . . . . . . . . . 127
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . 264
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 208
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Avoiding Untrusted Media Devices . . . . . . . . 141
B
Battery
Exterior Lighting Battery Saver . . . . . . . . . 131
Load Management . . . . . . . . . . . . . . . . . . . . . 130
Power Protection . . . . . . . . . . . . . . . . . . . . . . . 131
Battery - North America . . . . . . . . . . . . . .271, 311
Blade Replacement, Wiper . . . . . . . . . . . . . . . 273
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 160, 161 Brake
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
System Warning Light . . . . . . . . . . . . . . . . . 110
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Brake Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Electric Parking Brake . . . . . . . . . . . . . . . . . . 210
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Automatic Emergency (AEB) . . . . . . . . . . . 235
Braking System Front Pedestrian (FPB) . . . . . . . . . . . . . . . . . 237
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 199
Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . 275 Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 275
Headlamps, Front Turn Signal, andSidemarker . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
License Plate Lamps . . . . . . . . . . . . . . . . . . . 276
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . 300
C
Calibration Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
California Perchlorate Materials Requirements . . . 258
California Proposition 65 Warning . . . . . . 1, 311
Camera
Rear Vision (RVC) . . . . . . . . . . . . . . . . . . . . . . 228 Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . .2
Capacities and Specifications . . . . . . . . . . . . . 335
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 206
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 195
Cargo
Management System . . . . . . . . . . . . . . . . . . . 85
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Charging System Light . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Child Restraints Infants and Young Children . . . . . . . . . . . . . 67
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79, 81
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Child Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . .18
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
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Index 359
Cleaning (cont'd)Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 180
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cluster, Instrument . . . . . . . . . . . . . . .97, 99, 102
Collision Damage Repair . . . . . . . . . . . . . . . . . 344
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . 310
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Connected Services
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 354
Control Traction and Electronic Stability . . . . . . . 212
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 188
Controls
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 134
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Coolant Engine Temperature Gauge . . . . . . . . . . . . 106
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180, 184
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Courtesy Transportation Program . . . . . . . . 343
Coverage Explanations . . . . . . . . . . . . . . . . . . . . 155
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Adaptive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Text Telephone (TTY) Users . . . . . . . . . . . . 340
Customer Information Publications Ordering Information . . . . . 345
Customer Satisfaction Procedure . . . . . . . . . 338
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 344
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 348
Database Coverage Explanations . . . . . . . . . . 155
Daytime Running Lamps (DRL) . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 188
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Diagnostics
Connected Services . . . . . . . . . . . . . . . . . . . . 356
Disabled Vehicle Transporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . .187
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 337
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . . . . . 209, 272
Driver Assistance Systems . . . . . . . . . . . . . . . . . . . . 226
Information Center (DIC) . . . . . . . . . . . 117, 119
Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Mode Control Light . . . . . . . . . . . . . . . . . . . . . 114
Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Driving
Assistance Systems . . . . . . . . . . . . . . . . . . . . 233
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 187
Characteristics and Towing Tips . . . . . . . . 245
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Distracted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Hill and Mountain Roads . . . . . . . . . . . . . . 194
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 196