2023 CHEVROLET TRAVERSE service

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
330 Service and Maintenance
.Fuel system
.Windshield washer fluid
Tire Inspection
.Tire pressure, tread depth, and wear
.Rotation, if applicable
.Alignment check, optional
.Reset tire pressure monitor
.Check tire sealant expiration date,
if equipped
.Check spare tire, if equipped
Brakes
.Check brake system
Visible and Functional Inspections
.Seat belt components
.Exhaust system
.Accelerator pedal
.Passenger compartment air filter,
if equipped
.Engine air filter
.Hoses
.Belts
.Shocks and struts
.Steering components
.Axle boots or driveshaft and u-joints
.Compartment lift struts, if equipped
.Floor mats secured, no interference with
pedals
.Horn
.Ignition lock, if equipped
.Starter switch
.Evaporative control system
Lubricate
.Chassis components
Special Application Services
.Severe Commercial Use Vehicles Only:
Lubricate chassis components every oil
change.
.Have underbody flushing service
performed. See "Underbody Maintenance"
in Exterior Care 0317.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
Service and Maintenance 331
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling
System 0265.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco
dexos1 full synthetic is recommended. See Engine Oil0261.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol or lubricant meeting requirements of NLGI #2, Category LB
or GC-LB.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid.
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube. See your dealer. Rear Axle See your dealer.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
332 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part NumberACDelco Part Number
Engine Air Cleaner/Filter 23321606A3212C
Engine Oil Filter 12707246PF63
Passenger Compartment Air Filter 13508023CF185
Spark Plugs 1262256141-109
Wiper Blades
IFront Driver –60.0 cm (23.6 in) 84580856
—
IFront Passenger –50.0 cm (19.7 in) 84580859
—
IRear –25.0 cm (9.8 in) 84166522
—

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
Service and Maintenance 333
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Services Performed

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
334 Technical Data
Technical Data
Vehicle Identification
Vehicle Identification Number (VIN) . . . 334
Service Parts Identification . . . . . . . . . . . . 334
Vehicle Data
Capacities and Specifications . . . . . . . . . . . 335
Engine Drive Belt Routing . . . . . . . . . . . . . 337
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front corner of
the instrument panel, on the driver side of
the vehicle. It can be seen through the
windshield from outside. The Vehicle
Identification Number (VIN) also appears on
the Vehicle Certification label and certificates
of title and registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See“Engine
Specifications” underCapacities and
Specifications 0335 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar that
you can scan for the following information:
.Vehicle Identification Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode on this label,
then you will find this same information on
a label under the hatch area on the
passenger side.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
338 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 338
Customer Assistance Offices . . . . . . . . . . . 340
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 340
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Roadside Assistance Program . . . . . . . . . . 341
Scheduling Service Appointments . . . . . . 342
Courtesy Transportation Program . . . . . 343
Collision Damage Repair . . . . . . . . . . . . . . . 344
Publication Ordering Information . . . . . . 345
Radio Frequency Statement . . . . . . . . . . . 346
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 346
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 347
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . . . . . . . . . 348Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
Customer Information 339
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights.
The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16411537) - 2023 - CRC - 3/28/22
340 Customer Information
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet is committed to assisting
customers. Visit us online at
www.chevrolet.com/support (U.S.) or
www.my.chevrolet.ca (Canada) to chat with
us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-243-8872From U.S. Virgin Islands:
1-800-496-9994
Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Online Account
Create a Chevrolet Account (U.S.) at
chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:
Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0334.