2023 CHEVROLET SUBURBAN infotainment

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 5/16/22
282 Driving and Operating
How the System Works
The LCA/ESBZA symbol lights up in the side
mirrors when the system detects a moving
vehicle in the next lane over that is in the
extended side blind zone. This indicates it
may be unsafe to change lanes. Before
making a lane change, check the SBZA
display, check mirrors, glance over your
shoulder, and use the turn signals.
Left Side MirrorDisplayRight Side Mirror Display
When the vehicle is started, both outside
mirror LCA/ESBZA displays will briefly come
on to indicate the system is operating.
When the vehicle is in a forward gear, the
left- or right-side mirror display will light up
if a moving vehicle is detected in that blind
zone. If the turn signal is activated in the
same direction as a detected vehicle, this
display will flash as an extra warning not to
change lanes. LCA/ESBZA displays may not come on when
passing a vehicle quickly, or when passing a
stopped vehicle. LCA/ESBZA may alert to
objects attached to the vehicle, such as a
bicycle, or object extending out to either
side of the vehicle or trailer. This is normal
system operation; the vehicle does not need
service.
LCA/ESBZA can be disabled through vehicle
settings. To view available settings from the
infotainment screen, touch Settings >
Vehicle > Collision/Detection Systems.
If SBZA is disabled by the driver, the ESBZA
mirror displays will not light up.When the System Does Not Seem to
Work Properly
LCA/ESBZA displays may not come on when
passing a vehicle quickly, or when passing a
stopped vehicle. The LCA/ESBZA detection
zones that extend back from the side of the
vehicle do not move further back when a
trailer is towed. Use caution while changing
lanes when towing a trailer. LCA/ESBZA may
alert to objects attached to the vehicle, such
as a trailer, bicycle, or object extending out
to either side of the vehicle or trailer. This is
normal system operation; the vehicle does
not need service.LCA/ESBZA may not always alert the driver
to vehicles in the side blind zone, especially
in wet conditions. The system does not need
to be serviced. The system may light up due
to guardrails, signs, trees, shrubs, and other
non-moving objects. This is normal system
operation; the vehicle does not need service.
LCA/ESBZA may not operate when the LCA/
ESBZA sensors in the left or right corners of
the rear bumper are covered with mud, dirt,
snow, ice, or slush, or in heavy rainstorms.
For cleaning instructions, see "Washing the
Vehicle" under
Exterior Care0390. If the
DIC displays the system unavailable message
after cleaning both sides of the vehicle
toward the rear corners of the vehicle, see
your dealer.
If the DIC displays the system unavailable
message after cleaning both sides of the
vehicle toward the rear corners of the
vehicle, see your dealer
If the LCA/ESBZA displays do not light up
when vehicles are in the blind zone and the
system is clean, the system may need
service. Take the vehicle to your dealer.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 5/16/22
Driving and Operating 299
MeasurementHeight Example 1500 (mm)
H1 1000
H2 1050
H2-H1 50
(H2-H1)/2 25
H2- [(H2-H1)/2] 1025
Towing with the Four Corner Air Suspension
System 1. Adjust the vehicle air suspension to "Normal Ground Clearance Height."
2. Position the truck so that the trailer is ready to connect (Keep trailer detached).
3. Enable air suspension ‘Service Mode’in
the center infotainment screen under
Settings/Vehicle/Suspension.
4. Measure the height of the top of the front wheel opening at the fender to the
ground (H1).
5. Attach the vehicle to the trailer, do not attach weight distribution bars at
this time. 6. Measure the height of the top of the
front wheel opening on the fender to
the ground (H2).
7. Install and adjust the tension in the weight distributing bars per the
manufacturers’ recommendations so that
the height of the front fender is
approximately H2- [(H2-H1)/3] (1/3
between the two measured ride heights,
below the secondary ride height {H2}). 8. Disable air suspension air suspension
"Service Mode."
9. Air suspension will automatically adjust ride height following step 8.
10. Visually inspect the trailer and weight-distributing hitch to ensure that
the manufacturers’ recommendations
have been met.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 5/16/22
Driving and Operating 307
Always know the maximum speed rating for
the trailer tires before driving. This may be
significantly lower than the vehicle tire
speed rating. The speed rating may be on
the trailer tire sidewall. If the speed rating is
not shown, the default trailer tire speed
rating is 105 km/h (65 mph).
Trailering App
Trailer Lights App
If equipped, the Trailer Lights App is on the
home page of the infotainment screen.
Touch Start to cycle the trailer lamps on and
off to determine if they are working. The
test follows this sequence:1. The running lights turn on first and remain on throughout the sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds. 6. Steps 2–5 repeat for approximately
one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence deactivates when any of the
following occur:
.The vehicle is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Trailering App
If equipped, the Trailering App is on the
home page of the infotainment screen.
If equipped, this feature allows profiles for
connected trailers to be created to view
status, to store and track trailer usage
information, and to set up towing assist
features.
The Trailering App welcome page will appear
when the Trailering App is opened for the
first time from the Home Page. When a trailer is electrically connected and
a trailer profile has not been created, there
will be an option to create a profile, use a
guest profile, or select Accessory/No trailer.
When a trailer is electrically connected and
after a Trailer Profile has been created, the
trailer detection pop-up will appear with a
list of all of the custom Trailer Profiles made
on the vehicle. To load an existing Trailer
Profile, select one of the Trailer Profiles
listed, or load the Guest Trailer Profile by
selecting GUEST TRAILER. Touching
Accessory/No trailer will select Accessory/No
trailer as the active Trailer Profile and will
dismiss the pop-up. Shifting the vehicle from
P (Park) selects Guest Trailer as the active
Trailer Profile and will dismiss the pop-up.
Create a Trailer Profile
Touch Add Trailer on the trailer detection
pop-up or touch + Add Trailer in the
Trailering App.
Follow on-screen instructions to set up
profile.
After a profile is created, set up for
additional features may become available,
such as Tow/Haul mode reminder, Trailer
Tire Pressure Monitoring System,
maintenance reminders, or towing assist.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 5/16/22
308 Driving and Operating
Import a Trailer Profile
Touch Import on the trailer detection pop-up
or touch Import in the Trailering App.
Follow on-screen instructions to import
profile.
After a profile is imported, it can be selected
from the trailer list. If equipped, the Tow/
Haul mode reminder, Brake Gain Setting,
and Trailer Tire Pressure sensor learning do
not import.
Trailer Feature Setup
Tow/Haul Mode Reminder
To turn the Tow/Haul Mode Reminder
setting on, touch Yes. To turn it off,
touch No.
Trailer Tire Pressure Setup
If the Trailer Tire Pressure Monitoring
System (TTPMS) is detected, touch the Tire
Pressure Monitoring icon to set up tire
pressure monitoring.
The trailer tire pressure sensors transmits up
to 7 m (23 feet) from the hitch receiver of
the vehicle.
A trailer must be electrically connected to
the vehicle before starting the
sensor-to-vehicle learn process.After selecting Start from the Learn Sensors
screen, use the Tool Method or the Manual
Method (described below) to learn each tire
sensor, during which the current tire number
will be highlighted.
Each sensor has a maximum of two minutes
to learn. After a sensor is learned, a
checkmark appears next to the tire, the
vehicle horn will sound, the vehicle’s brake
lamps will flash, and all working trailer
lamps will flash. It then moves to the next
sensor.
To cancel the process, touch Stop.
The recommended tire pressure must be
entered for the trailer tires. This allows the
vehicle to alert when the tire pressure is
high or low.
TTPMS must learn the location of the
installed tire sensors to show correct air
pressure and temperature for each tire. To
set up, use one of the following options or
see a tire or trailer dealer for service. The
learning process must be repeated when the
trailer tires are rotated or replaced.
Tool Method: A TTPMS activation tool can
be purchased separately to learn the sensor
locations.
Manual Method: Without the tool, the air
pressure can be increased or decreased in
each tire for 10 seconds. Do not exceed the
maximum inflation pressure found on the
tire sidewalls. Make sure to re-adjust tire
pressure to the recommended level when
the process is complete.
Sensor Learning Steps
To complete the sensor-to-vehicle learn
process:
1. Touch Start on the Learn Sensors screen. The horn chirps twice and the Learning
Active screen appears on the
infotainment display.
2. Start with the driver side front trailer tire.
3. Activate the tool near the valve stem or adjust the air pressure of this tire until
the horn chirps and all working vehicle
and trailer lights flash.
The process stops without saving the
sensor locations if this step takes more
than two minutes.
4. Move to the next tire and repeat Step 3 for each sensor. The horn chirps twice
when all sensors are completed.
5. Return to the vehicle to complete the setup.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 5/16/22
310 Driving and Operating
.Trailer Length: 300 cm (118.1 in)–
1200 cm (472.4 in). Measure from center
of coupler to furthest rear point on the
trailer.
If trailer dimensions are out of range, this
feature will be unavailable.
Status View
If a trailer is connected, the Status view
shows status information for the active
trailer profile.
If no trailer is connected, the Status view
shows the last trailer profile with a status of
Not Connected.
The Status view shows:
.Lights
.Tires
.Maintenance
.Cameras
.Checklists
.Weight
.Towing Assist
Scroll right or left to see more options.
The Status View displays mileage and fuel
economy information.
Each section shows high level status
information for the feature. Selecting a
section will open up a new screen with
additional information and/or options.
Selecting a camera view will open up a new
screen to preview the camera image.
Lights
This view will display the names of the
trailer connector pins, a graphic of the trailer
connector, and a graphic of the back of the
trailer. Any connector pin that failed will be amber
color, and the location of the corresponding
connection will be highlighted on the
graphic of the back of the trailer.
If a trailer connection is detected without
any faults, the view will display No Issues
Found.
When a trailer is connected, the Trailering
App System detects the trailer connection
using the Stop/Turn Signal lighting circuits
and alerts the driver by requesting a trailer
profile setup through the Trailering App
System on the infotainment screen. If a
default trailer profile is selected, the
Trailering App System will not display a
Trailer Detection Alert to the user when a
trailer is connected.
When a trailer is connected and the vehicle
is off, the Trailering App System will
periodically pulse the lighting circuits of the
trailer to verify it is still connected. The
trailer lights may periodically flash as a
result of this trailer connection detection.
These flashes may be more visible in dark
ambient light environments. The flashing or
flickering lights are a normal condition and
the Trailering App System has built-in
protections to prevent the battery from

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 5/16/22
Driving and Operating 311
draining. When Theft Alert is enabled, the
frequency and pattern of this flashing will
change.
If a connected trailer becomes disconnected,
a message about the trailer disconnect will
appear on the DIC immediately (if vehicle is
on) or the next time the vehicle is turned on
(if trailer was disconnected while vehicle is
off). Check your trailer connection if needed.
Connection Problem
If any of the trailer connections are lost, a
message about the connection issue will
appear on the Driver Information Center
(DIC). The infotainment display will also
show the connection issue in the Lights
Status view.
Connection Trailer Lighting Faults Detected
The Trailering App System monitors for
electrical faults on the trailer lights.
A message about the lighting issue will
appear on the DIC. The infotainment display
will also show the lighting issue in the
Lights Status view. Repair your trailer lights
if needed. A trailer lighting issue is not
covered by your GM warranty.The Running Lights connection may not
detect partial outages. Activate the light test
to check all trailer lamps. See
“Light Test”
following.
Light Test
Touch Start Light Test to cycle the trailer
lights on and off to determine if they are
working. The test follows this sequence:
1. The running lights turn on first and remain on throughout the sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2-5 repeat for approximately on minute and 45 seconds, or until the test
deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The vehicle is turned off.
.The transmission is shifted out of
P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Tires
Tire Pressure and Temperature
If the TTPMS sensor-to-vehicle learn process
was completed, the status view will display
the current tire pressure and temperature of
the trailer tires related to the active Trailer
Profile. If a tire’s pressure is low or high, the
color of the pressure value will be amber.
If a sensor malfunctions, the values are
dashed lines. If the screen displays “Service
Tire Pressure Monitoring System,” the
vehicle needs to be taken to a dealer for
service.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 4/25/22
Customer Information 411
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . . 411
Customer Assistance Offices . . . . . . . . . . . 413
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 413
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Roadside Assistance Program . . . . . . . . . . 414
Scheduling Service Appointments . . . . . . 415
Courtesy Transportation Program . . . . . 416
Collision Damage Repair . . . . . . . . . . . . . . . 417
Publication Ordering Information . . . . . . 418
Radio Frequency Statement . . . . . . . . . . . 419
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 419
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 419
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 420
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 420
Event Data Recorders . . . . . . . . . . . . . . . . . . 421
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
Infotainment System . . . . . . . . . . . . . . . . . . 421Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 4/25/22
Customer Information 421
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur. Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as permitted by law. Data that GM
collects or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0423.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.