2023 CHEVROLET SUBURBAN pairing phone

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16416971) - 2023 - CRC - 4/26/22
Infotainment System 143
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Steering Wheel Controls . . . . . . . . . . . . . . . 146
Using the System . . . . . . . . . . . . . . . . . . . . . 146
Software Updates . . . . . . . . . . . . . . . . . . . . . 149
Radio
AM-FM Radio (Base Radio) . . . . . . . . . . . . . 149
AM-FM Radio (Uplevel Radio) . . . . . . . . . . 150
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . 152
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . 153
Audio Players
Avoiding Untrusted Media Devices . . . . . 153
Avoiding Untrusted Media Devices . . . . . 153
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Bluetooth Audio (Base Radio) . . . . . . . . . . 153
Bluetooth Audio (Uplevel Radio) . . . . . . . 154
Rear Seat Infotainment
Rear Seat Infotainment (RSI)System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Navigation
Using the Navigation System . . . . . . . . . . 161
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Navigation Symbols . . . . . . . . . . . . . . . . . . . 162 Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Global Positioning System (GPS) . . . . . . . 163
Vehicle Positioning . . . . . . . . . . . . . . . . . . . . 163
Problems with Route Guidance . . . . . . . . 164
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . 164
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 166
Bluetooth (Pairing and Using a Phone
for Uplevel Radio) . . . . . . . . . . . . . . . . . . . . 167
Bluetooth (Pairing and Using a Phone for Base Radio) . . . . . . . . . . . . . . . . . . . . . . 170
Apple CarPlay and Android Auto (Base Radio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Apple CarPlay and Android Auto (Uplevel Radio) . . . . . . . . . . . . . . . . . . . . . . . 175
Settings
Settings (Base Radio) . . . . . . . . . . . . . . . . . . 177
Settings (Uplevel Radio) . . . . . . . . . . . . . . . 178
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Trademarks and License Agreements
Trademarks and LicenseAgreements . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they are
unavailable. Many infotainment features are
also available through the instrument cluster
and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.

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Steering Wheel Controls
If equipped, some audio controls can be
adjusted at the steering wheel.
g:Press to answer an incoming call or
start voice recognition. See Bluetooth
(Pairing and Using a Phone for Uplevel
Radio) 0167 orBluetooth (Pairing and Using
a Phone for Base Radio) 0170 orBluetooth
(Overview) 0166.
c:Press to decline an incoming call or
end a current call. Press to mute or unmute
the infotainment system when not on a call.
The favorites and volume switches are on
the back of the steering wheel.
1. Favorite: When on a radio source, press to select the next or previous audio
broadcast favorite. When listening to a
media device, press to select the next or
previous track.
2. Volume: Press to increase or decrease the volume.
Using the System
Audio
Touch the Audio icon to display the active
audio source page. Examples of available
sources may include AM, FM, SXM (if
equipped), USB, AUX, and Bluetooth.
Phone
Touch the Phone icon to display the Phone
main page. See Bluetooth (Pairing and Using
a Phone for Uplevel Radio) 0167 or
Bluetooth (Pairing and Using a Phone for
Base Radio) 0170 or
Bluetooth (Overview) 0166.
Maps
If equipped, touch the Maps icon to display
the navigation map. See Using the
Navigation System 0161.
Google Assistant
If equipped, touch the Google Assistant icon
to open the Google Assistant app. See Voice
Recognition 0164.
Google Play
If equipped, touch to download some of
your favorite apps in your vehicle.
Downloading apps on Google Play requires
you to sign into a Google Account and have
internet connectivity in your vehicle. Some
third-party apps require a separate account
and, in some cases, a paid subscription for
in-vehicle access.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Infotainment System 153
Mobile Device Usage
Mobile device usage, such as making or
receiving calls, charging, or just having the
mobile device on may cause static
interference in the radio. Unplug the mobile
device or turn it off if this happens.
Multi-Band Antenna
The multi-band roof antenna may be used
for radio, navigation, and other
communication systems, depending on the
equipped options. To ensure clear reception,
keep the antenna clear of obstructions, such
as snow and ice. If the vehicle has a
sunroof, and it is open, or a roof loaded
with cargo, reception may be affected.
Audio Players
Avoiding Untrusted Media Devices
When using media devices such as USB and
mobile devices, consider the source.
Untrusted media devices could contain files
that affect system operation or performance
and should be avoided.
Avoiding Untrusted Media Devices
When using media devices such as USB and
mobile devices, consider the source.
Untrusted media devices could contain files
that affect system operation or performance
and should be avoided.
USB Port
The vehicle may be equipped with multiple
USB ports. Ports may also be used for
charging. Music may be played from a
connected USB device.
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all accessory
cables from the vehicle when not in use.
Accessory cables left plugged into the
vehicle, unconnected to a device, could be
damaged or cause an electrical short if
the unconnected end comes in contact
with liquids or another power source such
as the accessory power outlet.
USB Audio
To play music via USB:1. On the audio now playing page, touch source and select USB. 2. If there is no device connected, follow
the screen prompts to connect the
device.
Supported media content will appear on
the display.
Bluetooth Audio (Base Radio)
Music may be played from a paired
Bluetooth device. See Bluetooth (Pairing and
Using a Phone for Uplevel Radio) 0167 or
Bluetooth (Pairing and Using a Phone for
Base Radio) 0170 orBluetooth (Overview)
0 166 for help pairing a device.
Volume and song selection may be
controlled by using the infotainment
controls or the mobile device. If Bluetooth is
selected and no volume is present, check the
volume setting on the infotainment system.
Music can be launched by touching
Bluetooth from the recent sources list on
the left of the display or by touching the
More option and then touching the
Bluetooth device.
To play music via Bluetooth: 1. Power on the device, and pair to connect the device.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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8. Touch to open the Home Screen.
Touch, swipe, or drag input to navigate
within an app.
Touching an ad will open it in a second tab.
To close the second tab, touch the first tab,
or touch the
z.
Rear Screen Settings
From the rear screen home page, touch*
to access the settings menu.
The menu may contain the following:
Screen Brightness
Select Screen Brightness. Move the bar left
or right to adjust the display brightness.
Each screen may be uniquely adjusted.
Customer Owned Bluetooth Headphones
The RSI system supports Bluetooth
headphones. Up to four Bluetooth
headphones can be paired to each REAR
SCREEN. This screen provides a list of all
Bluetooth headphones that have been paired
to the RSI system, as well as control over
their use and settings. New Bluetooth
headphones can be connected, or the
Bluetooth headphone settings can be
changed from or on this screen.To pair Bluetooth headphones to one of the
rear screens:
1. Select Bluetooth Headphones or touch
Xfrom the desired Rear Screen
Home Page.
2. Select Connect Headphones.
3. Make sure the Bluetooth headphones are in pairing mode. Once recognized by the
system, the Bluetooth headphones are
displayed on the list of Available
Headphones.
4. Select the Bluetooth headphones from the list. The headphones may need to be
unpaired from your phone before pairing
to the RSI.
5. Once a headphone is paired, touch options for that headphone to access the
menu where the headphone can be
renamed, connected, disconnected, or to
forget. Provided Bluetooth Headphones
{Warning
The headphones have a built-in
rechargeable lithium ion battery pack
that presents a serious fire hazard if
damaged, defective, or improperly used.
To avoid battery leakage and/or a
potential fire:
.Do not attempt to burn, crush, or cut
the battery
.Do not expose the battery to
environments with extremely low air
pressures or temperatures above 60 °C
(140 °F)
.Do not charge the battery at
temperatures above 45 °C (113 °F)
.Do not charge the battery if the
headphones are defective or damaged
Caution
Do not store the headphones in heat or
direct sunlight. This could damage the
headphones and repairs would not be
covered by the vehicle warranty. Storage
(Continued)

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Infotainment System 157
Caution (Continued)
in extreme cold can weaken the batteries.
Keep the headphones stored in a cool,
dry place.
Batteries in this product should not be
disposed of with household waste. Batteries
should be recycled at an appropriate facility.
Contact local authorities for details on
recycling.1. CH-Channel Select
2. Power
3. Volume
4. USB-C Charging Port
The RSI includes two new Bluetooth wireless
headphones. The headphones are used to
listen to various multimedia. The wireless
headphones have a power button, channel
select button, and a volume control button.
To use the included Bluetooth Wireless
Headphones:
.Press the POWER button for one second
to turn the headphones on. The power
indicator will illuminate.
.While the headphones are powered off,
press and hold the power button for
two seconds to enter pairing mode. The
headphone name will display as“GM RSI
BT HP.” See“Pairing to RSI Screen” below
for pairing instructions with RSI screen.
.To power off, press and hold the power
button for two seconds while the power
is on.
.Press the CH-CHANNEL SELECT button (1)
to change between the audio associated
with Screen 1 or Screen 2. This function
only works after pairing to both RSI
Screens.
Paring to RSI Screen
Only two headphones can be active per RSI
Screen.
To pair a Bluetooth headphone to one of
the rear screens: 1. Touch the Headphone icon from the desired Rear Screen Home Page.
2. Select Add New Headphones.
3. Make sure the Bluetooth headphone is in pairing mode.
4. Once recognized by the system, the Bluetooth headphone is displayed on the
list of Available Headphones.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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5. Select the Bluetooth headphone from thelist. Once connected, touch OK at the
Pairing Successful pop-up.
6. Touch OK.
To un-pair the Headphones from the screens,
touch the Headphone icon from the desired
Rear Screen Home page. Then touch the
options button under the Headphone that
you want to un-pair. Select Forget
Headphones. This step must be done
separately for each screen.
Voice Over
If equipped, the RSI system has a Voice Over
feature to benefit the visually and hearing
impaired.
When activated, Voice Over provides audible
feedback to the user about which area on
the screen they are touching, identifying
active buttons, as well as providing
information feedback of screen identification,
current status, list content, metadata, and
pop-up information. It allows for the user to
activate features through a double tap
anywhere on the screen which relates to the
last single touched and audibly announced
actionable button. To turn Voice Over on or off, touch*,
touch the toggle, and then press OK to
confirm. Voice Over turns off every time the
vehicle is turned off.
Reset Rear Media
Select to reset the Apps and log out users.
Open Source License
Select to show the license information.
Rear Consumer Ports (RCP)
If equipped with RSI, the RCP are in the rear
of the center console. These include two
HDMI ports and two USB-C charge only
ports.
HDMI
The HDMI input allows an HDMI A/V cable
to be connected from an auxiliary device
such as a camcorder, video game system,
or Apple device. A cable from Apple is
required for Apple devices.
Touch the HDMI port that the external
device was connected to on the home
screen.
For certain HDMI devices that support USB
charging, the USB ports can be used as a
power source.
Content from these HDMI ports are NOT
accessible through the infotainment display.
To use the HDMI input of the RSI system:
1. Connect the auxiliary device with an HDMI cable.
2. Power on both the auxiliary device and the RSI video screen.
3. Touch
{(Home) on the desired display
and select HDMI as the source.
HDMI
HDMI Connection
The RCP provides two HDMI ports to mirror
video devices.
Connect the external device to watch the
device content through the RSI screen.

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There is no sound from the headphones
with the indicator light on :Make sure the
headphones have sufficient charge. Plug the
headphones to a USB-C port to charge.
Check to see if headphones are paired to the
screens. Make sure that you are listening in
to the correct screen by pressing the
channel select button.
If the steps above do not work, then unpair
the headphones from the RSI screens, turn
the headphones off, turn them back on and
attempt to pair them. See pairing
procedures for the Bluetooth headphone
previously in this section.
Video Distortion
Video distortion can occur when operating
cellular phones, scanners, CB radios, Global
Positioning Systems (GPS), two-way radios,
mobile faxes, or walkie talkies.
It might be necessary to turn off the video
player when operating one of these devices
in or near the vehicle.
Navigation
Using the Navigation System
The Navigation software is provided by
Google Maps. The information provided in
this section is a general overview and is
subject to change. For the latest functional
information, see g.co/mapsincar.
Accept the Terms and Conditions to use.
Internet Connectivity
Google Maps relies on a subscription data
plan for full functionality, including
availability of offline maps. With an
applicable connected services plan, Google
Maps can be used offline when driving
through connectivity dead zones by
auto-downloading offline maps prior to
going offline.
Profiles
Sign in to a Google Account for personalized
service. Information available in the Google
Account will be shown.
To log into a profile, see Accounts under
Settings (Base Radio) 0177 or
Settings (Uplevel Radio) 0178. Voice Assistant
If equipped, Google Maps can be controlled
by voice commands, see Google Assistant
under
Voice Recognition 0164.
Language and Units
To change the language, see Settings (Base
Radio) 0177 orSettings (Uplevel Radio)
0 178.
To change the units, see Instrument Cluster
(Base Level) 0102 or
Instrument Cluster (Uplevel) 0104.
Mute Settings
During active route guidance, Google Maps
can give audible voice directions, traffic
alerts, or can be muted. In the Google Maps
app, touch Settings, then Mute settings to
access the options. Alternatively, audible
voice directions and traffic alerts can be
muted by touching the sound icon on the
turn card during active navigation.
Compass
The Google Maps orientation can be
changed between the direction currently
traveling and pointing North. Touch the
compass to switch between these options.

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“Find a ”:Find and
initiate navigation to a POI in the command
in the command.
“Add on my way” :Adds a
way-point to the current route.
“Take me home” :Starts navigation to
Home location set in Google maps.
Onboard Vehicle Commands
These commands can be used to adjust
vehicle temperature, control window
defrosters and obtain fuel information.
“Turn on the A/C” :Turns on the air
conditioning.
“How much gas do I have left” :Find out
how much fuel your vehicle has left.
“Set temperature to
degrees” :Set to a specific temperature
inside your vehicle.
Phone Assistant Voice Recognition
While a device is connected via Bluetooth,
Android Auto, or CarPlay, press and hold
g
on the steering wheel controls to pass
through and launch the Voice Assistant on
the connected mobile phone (e.g, Google
assistant, Siri, etc.).
Phone
Bluetooth (Overview)
The Bluetooth-capable system can interact
with many mobile devices to:
.Place and receive calls in a
hands-free mode.
.Share the device’s address book or
contact list with the vehicle.
.Stream audio (music, podcasts).
.Notify receipt of text messages.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
mobile device. Organize the phone book
and contact lists clearly and delete
duplicate or rarely used entries.
.Review the controls and operation of the
infotainment system.
.Pair mobile device(s) to the vehicle. The
system may not work with all mobile
devices. See “Pairing”later in this section.
Vehicles with a Bluetooth system can use a
Bluetooth-capable mobile device with a
Hands-Free Profile to make and receive
phone calls. The infotainment system and
voice recognition are used to control the system. The system can be used while the
ignition is on or in accessory mode. The
range of the Bluetooth system can be up to
9.1 m (30 ft). Not all mobile devices support
all functions and not all mobile devices work
with the Bluetooth system. See
Online
Account 0413 for more information about
compatible mobile devices.
Controls
Use the controls on the infotainment display
and the steering wheel to operate the
Bluetooth system.
Steering Wheel Controls
g: Press and release to answer incoming
calls on your connected Bluetooth mobile
device. Press and hold for mobile device
assistant.
c: Press to end a call, decline a call,
or cancel an operation. Press to mute or
unmute the infotainment system when not
on a call.
Infotainment System Controls
For information about how to navigate the
menu system using the infotainment
controls, see Using the System 0146.