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OnStar 291
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar —such as hills, tall
buildings, tunnels, weather, electrical system design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming
—
may prevent service.
See Radio Frequency Statement 0286.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
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292 OnStar
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without being started. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0211. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
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OnStar 293
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
https://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.
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294 Connected Services
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped. Select
Turn-by-Turn Directions from the Services
tab of the OnStar app to call an Advisor or
select a recent or favorite destination. Touch
the navigation icons to select home, address,
or place. A destination transfer from OnStar
will show the detail view of the destination
when it is transferred from OnStar to the
Navigation application. See www.onstar.com
for a coverage map. Services vary by model.
Map coverage is available in the United
States and Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
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Index 299
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 229
CleaningExterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Climate Control Systems Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . 79
Collision Damage Repair . . . . . . . . . . . . . . . . . 283
Compartment Underhood . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compressor Kit, Tire Sealant . . . . . . . . . . . . . 250
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 294
Control Traction and Electronic Stability . . . . . . . . 171
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . .154
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 111
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Courtesy Transportation Program . . . . . . . . 282
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Adaptive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Text Telephone (TTY) Users . . . . . . . . . . . . 280
Customer Information Publications Ordering Information . . . . . 285
Customer Satisfaction Procedure . . . . . . . . . 278
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 283
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Data Collection OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 287
Daytime Running Lamps (DRL) . . . . . . . . . . . 105
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . 153
Delayed Charging Override . . . . . . . . . . . . . . 200
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Diagnostics
Connected Services . . . . . . . . . . . . . . . . . . . . 296
Disabled Vehicle Transporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . . 153
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Unit Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Driver Assistance Systems . . . . . . . . . . . . . . . . . . . . 183
Efficiency Gauge . . . . . . . . . . . . . . . . . . . . . . . . 82
Information Center (DIC) . . . . . . . . . . . . . . . . 99
Selected Operating Modes . . . . . . . . . . . . . 164
Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Driving Assistance Systems . . . . . . . . . . . . . . . . . . . . 188
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Distracted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Hill and Mountain Roads . . . . . . . . . . . . . . 156
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 158
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 155
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 155
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302 Index
Lights (cont'd)Antilock Brake System (ABS)
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Brake System Warning . . . . . . . . . . . . . . . . . 85
Charging System . . . . . . . . . . . . . . . . . . . . . . . 84
Cruise Control Light . . . . . . . . . . . . . . . . . . . . . 89
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Electric Parking Brake . . . . . . . . . . . . . . . . . . . 85
Gauges and Indicators . . . . . . . . . . . . . . . . . . 79
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Lane Keep Assist . . . . . . . . . . . . . . . . . . . . . . . . 86
One-Pedal Driving . . . . . . . . . . . . . . . . . . . . . . . 89
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 82
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Service Electric Parking Brake . . . . . . . . . . . 85
Service Vehicle Soon . . . . . . . . . . . . . . . . . . . . 85
Sport Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . . 88
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Vehicle Ready . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . 17 Locks (cont'd)
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . .55
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 29
Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
M
MaintenanceAir Conditioning Regular Operation . . . . 149
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . 271 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Media
Avoiding Untrusted Devices . . . . . . . . . . . . . 118
Messages Propulsion Power . . . . . . . . . . . . . . . . . . . . . . 101
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Mirrors Automatic Dimming Rearview . . . . . . . . . . 22
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Interior Rearview . . . . . . . . . . . . . . . . . . . . . . . 22 Mirrors (cont'd)
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 22
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mode Car Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Driver Selected . . . . . . . . . . . . . . . . . . . . . . . . 164
Monitor System, Tire Pressure . . . . . . . . . . . 240
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . . 118
Multi-Point Vehicle Inspection (MPVI) . . . . 272N
Navigation
Connected Services . . . . . . . . . . . . . . . . . . . . 294
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . . 161
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Older Children, Restraints . . . . . . . . . . . . . . . . . 49
One-Pedal Driving . . . . . . . . . . . . . . . . . . . . . . . . 167
One-Pedal Driving Light . . . . . . . . . . . . . . . . . . . 89
Online Account . . . . . . . . . . . . . . . . . . . . . . . . . . 280
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Additional Information . . . . . . . . . . . . . . . . . 290
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 290
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 290