2023 CADILLAC XT5 phone

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
214 Infotainment System
Trademarks and
License
Agreements
FCC Information
See Radio Frequency
Statement0452.
"Made for iPhone," means that
an electronic accessory has
been designed to connect
specifically to iPhone, and has
been certified by the
developer to meet Apple
performance standards. Apple
is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please
note that the use of this
accessory with iPhone may
affect wireless performance. iPhone are trademarks of
Apple Inc., registered in the
U.S. and other countries.
If you decide to continue
service after your trial, your
selected subscription plan will
automatically renew
thereafter. You will be
charged at then-current rates.
Fees and taxes apply. Please
see the SiriusXM Customer
Agreement at siriusxm.com for
complete terms and how to
cancel, which includes calling
SiriusXM at 1-866-635-2349.
All fees and programming are
subject to change.
Fees and Taxes: Subscription
fee, taxes, one time activation
fee, and other fees may apply.
Subscription fee is consumer
only. All fees and programming
subject to change.Subscriptions subject to
Customer Agreement available
at www.siriusxm.com. SiriusXM
service is only available in the
48 contiguous United States
and Canada.
In Canada: Some deterioration
of service may occur in
extreme northern latitudes.
This is beyond the control of
SiriusXM Satellite Radio.
Explicit Language Notice:
Channels with frequent
explicit language are indicated
with an
“XL”preceding the
channel name. Channel
blocking is available for
SiriusXM Satellite Radio
receivers by notifying
SiriusXM:
.USA Customers —See
www.siriusxm.com or call
1-888-601–6296.
.Canada Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy,
decompile, disassemble,
reverse engineer, hack,

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Infotainment System 217
HERE holds a nonexclusive
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®to publish and
sell ZIP+4®information.
© United States Postal
Service 2013. Prices are not
established, controlled,
or approved by the United
States Postal Service. The
following trademarks and
registrations are owned by the
USPS: United States Postal
Service, USPS, and ZIP+4.
TERMS AND CONDITIONS
Personal Use Only: You agree
to use this Data for the solely
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purposes for which you were
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Multi-disc sets may only be
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you and not as a subset
thereof.
Restrictions
Except where you have been
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by HERE and without limiting
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may not (a) use this Data with
any products, systems,
or applications installed or
otherwise connected to or in
communication with vehicles
capable of vehicle navigation,
positioning, dispatch, real time
route guidance, fleet
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Warning
This Data may contain
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No Warranty
This Data is provided to you
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accuracy, completeness,
effectiveness, reliability,
fitness for a particular

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Driving and Operating 235
.Always follow posted speed
limits or drive more slowly
when conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires
with the same TPC Spec
number molded into the
tire's sidewall near the size.
.Follow recommended
scheduled maintenance.
Distracted Driving
Distraction comes in many
forms and can take your focus
from the task of driving.
Exercise good judgment and
do not let other activities
divert your attention away
from the road. Many local
governments have enacted
laws regarding driver
distraction. Become familiar
with the local laws in
your area.To avoid distracted driving,
keep your eyes on the road,
keep your hands on the
steering wheel, and focus your
attention on driving.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or
other electronic devices.
.Designate a front seat
passenger to handle
potential distractions.
.Become familiar with vehicle
features before driving, such
as programming favorite
radio stations and adjusting
climate control and seat
settings. Program all trip
information into any
navigation device prior to
driving.
.Wait until the vehicle is
parked to retrieve items that
have fallen to the floor.
.Stop or park the vehicle to
tend to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful
conversations while driving,
whether with a passenger or
on a cell phone.
{Warning
Taking your eyes off the
road too long or too often
could cause a crash
resulting in injury or death.
Focus your attention on
driving.
Refer to the infotainment
section for more information
on using that system and the
navigation system, if equipped,
including pairing and using a
cell phone.
Defensive Driving
Defensive driving means
“always expect the
unexpected.” The first step in

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 441
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 441
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 443
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 444
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 444
Online Account . . . . . . . . . . . . . 445
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 445
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 446
Scheduling Service Appointments . . . . . . . . . . . . . 448
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 448
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 449
Publication Ordering Information . . . . . . . . . . . . . . . . 452
Radio Frequency Statement . . . . . . . . . . . . . . . . . 452
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 453
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 453
Reporting Safety Defects to General Motors . . . . . . . 454
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 454
Cybersecurity . . . . . . . . . . . . . . 454
Event Data Recorders . . . 455
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 456
Infotainment System . . . . . 456
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
442 Customer Information
service or parts manager,
contact the owner of your
dealership or the general
manager.
STEP TWO :If after
contacting a member of
dealership management, it
appears your concern cannot
be resolved by your dealership
without further help, in the
U.S., call the Cadillac Customer
Assistance Center at 1-800–
458–8006. In Canada, call the
Canadian Cadillac Customer
Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to
give your inquiry prompt
attention. Have the following
information available to give
the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is
available from the vehicle
registration or title, or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and
location.
.Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern
will likely be resolved at a
dealer's facility. That is why we
suggest following Step One
first.
STEP THREE —U.S.
Owners : Both General
Motors and your dealer are
committed to making sure you
are completely satisfied with
the new vehicle. However,
if you continue to remain
unsatisfied after following the
procedure outlined in
Steps One and Two, you can
file with the Better Business
Bureau (BBB) AUTO LINE
Program to enforce your
rights. The BBB AUTO LINE Program
is an out-of-court program
administered by BBB National
Programs, Inc. to settle
automotive disputes regarding
vehicle repairs or the
interpretation of the New
Vehicle Limited Warranty.
Although you may be required
to resort to this informal
dispute resolution program
prior to filing a court action,
use of the program is free of
charge and your case will
generally be heard within
40 days. If you do not agree
with the decision given in your
case, you may reject it and
proceed with any other venue
for relief available to you.
You may contact the BBB
AUTO LINE Program using the
toll-free telephone number or
write them at the following
address:

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 443
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all
50 states and the District of
Columbia. Eligibility is limited
by vehicle age, mileage, and
other factors. General Motors
reserves the right to change
eligibility limitations and/or
discontinue its participation in
this program.
STEP THREE—Canadian
Owners : In the event that you
do not feel your concerns
have been addressed after
following the procedure
outlined in Steps One and
Two, General Motors of
Canada Company wants you
to be aware of its participation
in a no-charge mediation/
arbitration program. General
Motors of Canada Company
has committed to binding arbitration of owner disputes
involving factory-related
vehicle service claims. The
program provides for the
review of the facts involved by
an impartial third party arbiter,
and may include an informal
hearing before the arbiter. The
program is designed so that
the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed
in about 70 days. We believe
our impartial program offers
advantages over courts in
most jurisdictions because it is
informal, quick, and free of
charge.
For further information
concerning eligibility in the
Canadian Motor Vehicle
Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the Cadillac Customer
Care Centre, 1-888-446-2000,
or write to:
General Motors Cadillac
Customer Care Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be
accompanied by the Vehicle
Identification Number (VIN).
Customer Assistance
Offices
Cadillac is committed to
assisting customers. Visit us
online at www.cadillac.com/
support (U.S.) or
www.my.cadillac.ca (Canada)
to chat with us or find
answers to commonly asked
questions, tips, vehicle how-to
instructions, and available
support services.
Need more help? Use the
phone numbers or mailing
addresses below for additional
assistance.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
444 Customer Information
United States and
Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
Cadillac Customer Care
Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/
French)
Cadillac Roadside Assistance:
1-800-882-1112
Overseas
Contact the local General
Motors Business Unit.
Customer Assistance
Offices
To contact the Customer
Assistance Center (CAC), use
the phone numbers listed in
this section. Customer
assistance is available Monday
through Friday, 08:00 to
20:00 hours, and Saturdays
from 09:00 to 15:00 hours.
All e-mail inquiries to the
Customer Assistance
Center (CAC) should be sent
to:
[email protected].
For assistance in English:
mx_gm_customerassistance
@gm.com.
Mexico
800-466-0805
800-212-234-5522
United States
1-800-458-8006
Canada
01-800-268-6800
Nicaragua
00-1800-226-0510
Other Central American
and Caribbean Countries
52-555-901-2369
Customer Assistance
for Text Telephone
(TTY) Users
To assist customers who are
deaf, hard of hearing,
or speech-impaired and who
use Text Telephones (TTYs),
Cadillac has TTY equipment
available at its Customer
Assistance Center. Any TTY
user can communicate with
Cadillac by dialing:
1-800-833-2622. TTY users in
Canada can dial
1-800-263-3830.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16406251) - 2023 - CRC - 3/25/22
Customer Information 445
Online Account
Create a Cadillac Account
(U.S.) at cadillac.com
Learn more about your vehicle
features, shop for and manage
your connected services and
OnStar plans, and access
diagnostic information specific
to your vehicle.
Membership Benefits
E:Download owner’s
manuals and view
vehicle-specific how-to videos.
G: View maintenance
schedules, alerts, and Vehicle
Diagnostic Information.
Schedule service
appointments.
I: View service records from
your dealership and add
your own.
D: Select a dealer and view
locations, maps, phone
numbers, and hours.
r: Track your vehicle’s
warranty information.
J: View active recalls or
search by Vehicle
Identification Number (VIN).
See Vehicle Identification
Number (VIN) 0437.
H:Manage your profile and
payment information. View
your GM Rewards Card
earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit cadillac.com and create
an account today.
Cadillac Owner Centre
(Canada) mycadillac.ca
Visit the Cadillac Owner
Centre at mycadillac.ca
(English) or my.cadillac.ca
(French) to access similar
benefits to the U.S. site.
GM Mobility
Reimbursement
Program
This program is available to
qualified applicants for cost
reimbursement, up to certain
limits, of eligible aftermarket
adaptive equipment required
for the vehicle, such as hand
controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM
Mobility program, see
www.gmmobility.com or call
the GM Mobility Assistance
Center at 1-800-323-9935.
Text Telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada
also has a Mobility program.
See cadillaccanada.ca, or call