2023 CADILLAC XT4 phone

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
230 Driving and Operating
governments have enacted
laws regarding driver
distraction. Become familiar
with the local laws in
your area.
To avoid distracted driving,
keep your eyes on the road,
keep your hands on the
steering wheel, and focus your
attention on driving.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or
other electronic devices.
.Designate a front seat
passenger to handle
potential distractions.
.Become familiar with vehicle
features before driving, such
as programming favorite
radio stations and adjusting
climate control and seat
settings. Program all tripinformation into any
navigation device prior to
driving.
.Wait until the vehicle is
parked to retrieve items that
have fallen to the floor.
.Stop or park the vehicle to
tend to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful
conversations while driving,
whether with a passenger or
on a cell phone.
{Warning
Taking your eyes off the
road too long or too often
could cause a crash
resulting in injury or death.
Focus your attention on
driving.
Refer to the infotainment
section for more information
on using that system and the
navigation system, if equipped,
including pairing and using a
cell phone.
Defensive Driving
Defensive driving means
“always expect the
unexpected.” The first step in
driving defensively is to wear
the seat belt. See Seat Belts
0 57.
.Assume that other road
users (pedestrians,
bicyclists, and other drivers)
are going to be careless and
make mistakes. Anticipate
what they may do and be
ready.
.Allow enough following
distance between you and
the driver in front of you.
.Focus on the task of driving.
Impaired Driving
Death and injury associated
with impaired driving is a
global tragedy.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
Customer Information 435
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . 435
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 437
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 438
Online Account . . . . . . . . . . . . . 438
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 439
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 439
Scheduling Service Appointments . . . . . . . . . . . . . 441
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 442
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 443
Publication Ordering Information . . . . . . . . . . . . . . . . 445
Radio Frequency Statement . . . . . . . . . . . . . . . . . 446
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 447
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 447
Reporting Safety Defects to General Motors . . . . . . . 447
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 448
Cybersecurity . . . . . . . . . . . . . . 448
Event Data Recorders . . . 449
OnStar . . . . . . . . . . . . . . . . . . . . . . . 450
Infotainment System . . . . . 450
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
436 Customer Information
service or parts manager,
contact the owner of your
dealership or the general
manager.
STEP TWO :If after
contacting a member of
dealership management, it
appears your concern cannot
be resolved by your dealership
without further help, in the
U.S., call the Cadillac Customer
Assistance Center at 1-800–
458–8006. In Canada, call the
Canadian Cadillac Customer
Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to
give your inquiry prompt
attention. Have the following
information available to give
the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is
available from the vehicle
registration or title, or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and
location.
.Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern
will likely be resolved at a
dealer's facility. That is why we
suggest following Step One
first.
STEP THREE —U.S.
Owners : Both General
Motors and your dealer are
committed to making sure you
are completely satisfied with
the new vehicle. However,
if you continue to remain
unsatisfied after following the
procedure outlined in
Steps One and Two, you can
file with the Better Business
Bureau (BBB) AUTO LINE
Program to enforce your
rights. The BBB AUTO LINE Program
is an out-of-court program
administered by BBB National
Programs, Inc. to settle
automotive disputes regarding
vehicle repairs or the
interpretation of the New
Vehicle Limited Warranty.
Although you may be required
to resort to this informal
dispute resolution program
prior to filing a court action,
use of the program is free of
charge and your case will
generally be heard within
40 days. If you do not agree
with the decision given in your
case, you may reject it and
proceed with any other venue
for relief available to you.
You may contact the BBB
AUTO LINE Program using the
toll-free telephone number or
write them at the following
address:

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
Customer Information 437
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all
50 states and the District of
Columbia. Eligibility is limited
by vehicle age, mileage, and
other factors. General Motors
reserves the right to change
eligibility limitations and/or
discontinue its participation in
this program.
STEP THREE—Canadian
Owners : In the event that you
do not feel your concerns
have been addressed after
following the procedure
outlined in Steps One and
Two, General Motors of
Canada Company wants you
to be aware of its participation
in a no-charge mediation/
arbitration program. General
Motors of Canada Company
has committed to binding arbitration of owner disputes
involving factory-related
vehicle service claims. The
program provides for the
review of the facts involved by
an impartial third party arbiter,
and may include an informal
hearing before the arbiter. The
program is designed so that
the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed
in about 70 days. We believe
our impartial program offers
advantages over courts in
most jurisdictions because it is
informal, quick, and free of
charge.
For further information
concerning eligibility in the
Canadian Motor Vehicle
Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the Cadillac Customer
Care Centre, 1-888-446-2000,
or write to:
General Motors Cadillac
Customer Care Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be
accompanied by the Vehicle
Identification Number (VIN).
Customer Assistance
Offices
Cadillac is committed to
assisting customers. Visit us
online at www.cadillac.com/
support (U.S.) or
www.my.cadillac.ca (Canada)
to chat with us or find
answers to commonly asked
questions, tips, vehicle how-to
instructions, and available
support services.
Need more help? Use the
phone numbers or mailing
addresses below for additional
assistance.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
438 Customer Information
United States and
Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
Cadillac Customer Care
Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/
French)
Cadillac Roadside Assistance:
1-800-882-1112
Overseas
Contact the local General
Motors Business Unit.
Customer Assistance
for Text Telephone
(TTY) Users
To assist customers who are
deaf, hard of hearing,
or speech-impaired and who
use Text Telephones (TTYs),
Cadillac has TTY equipment
available at its Customer
Assistance Center. Any TTY
user can communicate with
Cadillac by dialing:
1-800-833-2622. TTY users in
Canada can dial
1-800-263-3830.
Online Account
Create a Cadillac Account
(U.S.) at cadillac.com
Learn more about your vehicle
features, shop for and manage
your connected services andOnStar plans, and access
diagnostic information specific
to your vehicle.
Membership Benefits
E:
Download owner’s
manuals and view
vehicle-specific how-to videos.
G: View maintenance
schedules, alerts, and Vehicle
Diagnostic Information.
Schedule service
appointments.
I: View service records from
your dealership and add
your own.
D: Select a dealer and view
locations, maps, phone
numbers, and hours.
r: Track your vehicle’s
warranty information.
J: View active recalls or
search by Vehicle
Identification Number (VIN).
See Vehicle Identification
Number (VIN) 0432.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
Customer Information 439
H:Manage your profile and
payment information. View
your GM Rewards Card
earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit cadillac.com and create
an account today.
Cadillac Owner Centre
(Canada) mycadillac.ca
Visit the Cadillac Owner
Centre at mycadillac.ca
(English) or my.cadillac.ca
(French) to access similar
benefits to the U.S. site.
GM Mobility
Reimbursement
Program
This program is available to
qualified applicants for cost
reimbursement, up to certain
limits, of eligible aftermarket
adaptive equipment required
for the vehicle, such as hand
controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM
Mobility program, see
www.gmmobility.com or call
the GM Mobility Assistance
Center at 1-800-323-9935.
Text Telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada
also has a Mobility program.
See cadillaccanada.ca, or call
1-800-GM-DRIVE
(800-463-7483) for details.
TTY users call
1-800-263-3830.
Roadside Assistance
Program
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112. Text Telephone (TTY) Users
(U.S. Only): 1-888-889-2438.
Service is available 24 hours a
day, 365 days a year.
Calling for Assistance
When calling Roadside
Assistance, have the following
information ready:
.Your name, home address,
and home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and
license plate number of the
vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s
powertrain warranty.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
Customer Information 445
Give only the necessary
information to police and other
parties involved in the crash.
For emergency towing, see
Roadside Assistance Program
0439.
Gather the following
information:
.Driver name, address, and
telephone number
.Driver license number
.Owner name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and
policy number
.General description of the
damage to the other vehicle
Choose a reputable repair
facility that uses quality
replacement parts. See
“Collision Parts” earlier in this
section. If the airbag has inflated, see
What Will You See after an
Airbag Inflates?
070.
Managing the Vehicle
Damage Repair Process
In the event that the vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you
have a pre-determined repair
facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility
that any required replacement
collision parts be original
equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be
covered by the GM vehicle
warranty.
Insurance pays the bill for the
repair, but you must live with
the repair. Depending on your
policy limits, your insurance
company may initially value the
repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine GM parts. Remember,
if the vehicle is leased, you
may be obligated to have the
vehicle repaired with Genuine
GM parts, even if your
insurance coverage does not
pay the full cost.
If another party's insurance
company is paying for the
repairs, you are not obligated
to accept a repair valuation
based on that insurance
company's collision policy
repair limits, as you have no
contractual limits with that
company. In such cases, you
can have control of the repair
and parts choices as long as
the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the
diagnosis and repair
information on the engine/
propulsion, transmission, axle,

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16412876) - 2023 - CRC - 3/25/22
450 Customer Information
available to others for
research purposes, where a
need is shown and the data is
not tied to a specific vehicle or
vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active
service plan, additional data
may be collected and
transmitted through the
OnStar system. This includes
information about the vehicle’s
operation; collisions involving
the vehicle; the use of the
vehicle and its features,
including infotainment; and the
location and approximate GPS
speed of the vehicle. Refer to
the OnStar Terms and
Conditions and Privacy
Statement on the OnStar
website.
See OnStar Additional
Information0453.
Infotainment System
If the vehicle is equipped with
a navigation system as part of
the infotainment system, use
of the system may result in
the storage of destinations,
addresses, telephone
numbers, and other trip
information. See the
infotainment section for
information on stored data
and for deletion instructions.