Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 435
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. Eastern TimeFor credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,
Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device. Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
436 Customer Information
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
https://www.safercar.gov;or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000, or write:
Canadian Cadillac Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
In Mexico, call 800-466-0805 or
800-212-234-5522.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
440 OnStar
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information.
With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the vehicle from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
442 OnStar
If equipped, TTY mode can be turned on or
off through Settings > Apps > Phone. When
TTY mode is on, phone calls can be made or
received with OnStar using the infotainment
display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders. A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Connected Services 445
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myCadillac mobile app.
Make these passwords different from
each other and use a combination of
letters and numbers to increase the
security.
.Change the default name of the SSID
(Service Set Identifier). This is the network
name that is visible to other wireless
devices. Choose a unique name and avoid
family names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myCadillac mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app to
compatible Apple and Android smartphones.
Cadillac users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle fuel level, oil life, or
tire pressure, if factory-equipped with the
Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Cadillac on social media.
Features are subject to change. For
myCadillac mobile app information and
compatibility, see my.cadillac.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
446 Connected Services
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle’s
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.cadillac.com. Message and data rates
may apply.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Index 447
IndexA
Accessories and Modifications . . . . . . . . . . . 336
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 222
AdaptiveCruise Control . . . . . . . . . . . . . . . . . . . . . . . . . 248
Forward Lighting (AFL) . . . . . . . . . . . . . . . . . 138
Forward Lighting (AFL) Light . . . . . . . . . . . 123
Add-On Electrical Equipment . . . . . . . . . . . . . 334
Additional OnStar Information . . . . . . . . . . . . . . . . . . . . 440
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 43
Agreements Trademarks and License . . . . . . . . . . . . . . . 190
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . 346
Conditioning . . . . . . . . . . . . . . . . . . . . . . 197, 200
Filter Life System . . . . . . . . . . . . . . . . . . . . . . 345
Filter, Passenger Compartment . . . . . . . . 203
Four Corner Suspension . . . . . . . . . . . . . . . . 243
Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Air Suspension Light . . . . . . . . . . . . . . . . . . . . . 120
Airbag System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
How Does an Airbag Restrain? . . . . . . . . . . 67
Passenger Sensing System . . . . . . . . . . . . . . 69
What Makes an Airbag Inflate? . . . . . . . . . 67 Airbag System (cont'd)
What Will You See after an Airbag
Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
When Should an Airbag Inflate? . . . . . . . . 66
Where Are the Airbags? . . . . . . . . . . . . . . . . 65
Airbags Adding Equipment to the Vehicle . . . . . . . 72
Passenger Status Indicator . . . . . . . . . . . . . . 113
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 113
Replacing System Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Servicing Airbag-Equipped Vehicles . . . . . . 72
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 27
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Rear Cross Traffic . . . . . . . . . . . . . . . . . . . . . . 286
Rear Pedestrian . . . . . . . . . . . . . . . . . . . . . . . . 285
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 294
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 370
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Antilock Brake System (ABS) . . . . . . . . . . . . . 235 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
448 Index
Apple CarPlay and Android Auto . . . . . . . . . .182
ArmrestStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Assistance Program, Roadside . . . . . . . . . . . . 430
Assistance Systems Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Parking and Backing . . . . . . . . . . . . . . . . . . . 274
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . . . . . . 32
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emergency Braking (AEB) . . . . . . . . . . . . . . 289
Emergency Braking (AEB) Disabled
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Headlamp System . . . . . . . . . . . . . . . . . . . . . . 137
Parking Assist (APA) . . . . . . . . . . . . . . . . . . . 282
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . 345
Vehicle Hold Light . . . . . . . . . . . . . . . . . . . . . . 117
Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . . . . 229, 230
Automatic Vehicle Hold (AVH) . . . . . . . . . . . 237
Avoiding Untrusted Media Devices . . . . . . . .154
Axle Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356B
BatteryExterior Lighting Battery Saver . . . . . . . . 143
Load Management . . . . . . . . . . . . . . . . . . . . . 142
Power Protection . . . . . . . . . . . . . . . . . . . . . . 143
Battery - North America . . . . . . . . . . . . 354, 398
Blade Replacement, Wiper . . . . . . . . . . . . . . . 356
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 178, 179
Brake Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Pad Life System . . . . . . . . . . . . . . . . . . . . . . . 353
System Warning Light . . . . . . . . . . . . . . . . . . 115
Brake Pad Life System . . . . . . . . . . . . . . . . . . . 353
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Brake Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Electric Brake Boost . . . . . . . . . . . . . . . . . . . . 235
Electric Parking Brake . . . . . . . . . . . . . . . . . . 236
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Automatic Emergency (AEB) . . . . . . . . . . . 289
Reverse Automatic . . . . . . . . . . . . . . . . . . . . . 284
Braking System
Front Pedestrian (FPB) . . . . . . . . . . . . . . . . . 290
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 219
Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . 359 Bulb Replacement (cont'd)
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 359
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . 382
C
Calibration Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
California
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . . . . . . 336
California Proposition 65 Warning . . . . . 1, 398
Camera Rear Vision (RVC) . . . . . . . . . . . . . . . . . . . . . . 274
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . .2
Capacities and Specifications . . . . . . . . . . . . . 424
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 225
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 214
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Charging System Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104