2023 CADILLAC CT5 service

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
480 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . 480
Vehicle Identification Number (VIN) (V-Series
Blackwing Only) . . . . . . . . . . 480
Service Parts Identification . . . . . . . . . . . . . . . 481
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . 482
Engine Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 484
Vehicle
Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the
front corner of the instrument
panel, on the driver side of the
vehicle. It can be seen through
the windshield from outside.
The Vehicle Identification
Number (VIN) also appears on
the Vehicle Certification label
and certificates of title and
registration.
Engine Identification
The eighth character in the
VIN is the engine code. This
code identifies the vehicle's
engine, specifications, and
replacement parts. See
“Engine Specifications” under
Capacities and Specifications
0 482 for the vehicle's
engine code.
Vehicle Identification
Number (VIN)
(V-Series
Blackwing Only)
A serialized plate can be found
at the lower portion of the
steering wheel.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Technical Data 481
The plate will correspond to
the last six digits in the VIN.
1. Vehicle Build:2−Advanced Regular
Production
3 −Advanced Special
Production
4 −Regular Production
5 −Special Production
2. Transmission 6−6-speed Manual
1 − 10-speed Automatic
3. Sequence Number
Service Parts
Identification
There may be a large barcode
on the certification label on
the center pillar that you can
scan for the following
information:
.Vehicle Identification
Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode
on this label, then you will find
this same information on a
label inside of the trunk.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 485
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . 485
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 487
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 488
Online Account . . . . . . . . . . . . . 488
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 489
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 489
Scheduling Service Appointments . . . . . . . . . . . . . 492
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 492
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 493
Publication Ordering Information . . . . . . . . . . . . . . . . 496
Radio Frequency Statement . . . . . . . . . . . . . . . . . 496
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 497
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 498
Reporting Safety Defects to General Motors . . . . . . . 498
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 498
Cybersecurity . . . . . . . . . . . . . . 499
Event Data Recorders . . . 499
OnStar . . . . . . . . . . . . . . . . . . . . . . . 500
Infotainment System . . . . . 500
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
486 Customer Information
service or parts manager,
contact the owner of your
dealership or the general
manager.
STEP TWO :If after
contacting a member of
dealership management, it
appears your concern cannot
be resolved by your dealership
without further help, in the
U.S., call the Cadillac Customer
Assistance Center at 1-800–
458–8006. In Canada, call the
Canadian Cadillac Customer
Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to
give your inquiry prompt
attention. Have the following
information available to give
the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is
available from the vehicle
registration or title, or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and
location.
.Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern
will likely be resolved at a
dealer's facility. That is why we
suggest following Step One
first.
STEP THREE —U.S.
Owners : Both General
Motors and your dealer are
committed to making sure you
are completely satisfied with
the new vehicle. However,
if you continue to remain
unsatisfied after following the
procedure outlined in
Steps One and Two, you can
file with the Better Business
Bureau (BBB) AUTO LINE
Program to enforce your
rights. The BBB AUTO LINE Program
is an out-of-court program
administered by BBB National
Programs, Inc. to settle
automotive disputes regarding
vehicle repairs or the
interpretation of the New
Vehicle Limited Warranty.
Although you may be required
to resort to this informal
dispute resolution program
prior to filing a court action,
use of the program is free of
charge and your case will
generally be heard within
40 days. If you do not agree
with the decision given in your
case, you may reject it and
proceed with any other venue
for relief available to you.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 487
You may contact the BBB
AUTO LINE Program using the
toll-free telephone number or
write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all
50 states and the District of
Columbia. Eligibility is limited
by vehicle age, mileage, and
other factors. General Motors
reserves the right to change
eligibility limitations and/or
discontinue its participation in
this program.
STEP THREE—Canadian
Owners : In the event that you
do not feel your concerns
have been addressed after
following the procedure
outlined in Steps One and
Two, General Motors of
Canada Company wants you to be aware of its participation
in a no-charge mediation/
arbitration program. General
Motors of Canada Company
has committed to binding
arbitration of owner disputes
involving factory-related
vehicle service claims. The
program provides for the
review of the facts involved by
an impartial third party arbiter,
and may include an informal
hearing before the arbiter. The
program is designed so that
the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed
in about 70 days. We believe
our impartial program offers
advantages over courts in
most jurisdictions because it is
informal, quick, and free of
charge.
For further information
concerning eligibility in the
Canadian Motor Vehicle
Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the Cadillac Customer
Care Centre, 1-888-446-2000,
or write to:
General Motors Cadillac
Customer Care Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be
accompanied by the Vehicle
Identification Number (VIN).
Customer Assistance
Offices
Cadillac is committed to
assisting customers. Visit us
online at www.cadillac.com/
support (U.S.) or
www.my.cadillac.ca (Canada)
to chat with us or find
answers to commonly asked
questions, tips, vehicle how-to
instructions, and available
support services.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
488 Customer Information
Need more help? Use the
phone numbers or mailing
addresses below for additional
assistance.
United States and
Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
Cadillac Customer Care
Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/
French)
Cadillac Roadside Assistance:
1-800-882-1112
Overseas
Contact the local General
Motors Business Unit.
Customer Assistance
for Text Telephone
(TTY) Users
To assist customers who are
deaf, hard of hearing,
or speech-impaired and who
use Text Telephones (TTYs),
Cadillac has TTY equipmentavailable at its Customer
Assistance Center. Any TTY
user can communicate with
Cadillac by dialing:
1-800-833-2622. TTY users in
Canada can dial
1-800-263-3830.
Online Account
Create a Cadillac Account
(U.S.) at cadillac.com
Learn more about your vehicle
features, shop for and manage
your connected services and
OnStar plans, and access
diagnostic information specific
to your vehicle.
Membership Benefits
E:
Download owner’s
manuals and view
vehicle-specific how-to videos.
G: View maintenance
schedules, alerts, and Vehicle
Diagnostic Information.
Schedule service
appointments.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 489
I:View service records from
your dealership and add
your own.
D: Select a dealer and view
locations, maps, phone
numbers, and hours.
r: Track your vehicle’s
warranty information.
J: View active recalls or
search by Vehicle
Identification Number (VIN).
See Vehicle Identification
Number (VIN) 0480 or
Vehicle Identification Number
(VIN) (V-Series Blackwing Only)
0 480.
H:Manage your profile and
payment information. View
your GM Rewards Card
earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit cadillac.com and create
an account today.
Cadillac Owner Centre
(Canada) mycadillac.ca
Visit the Cadillac Owner
Centre at mycadillac.ca
(English) or my.cadillac.ca
(French) to access similar
benefits to the U.S. site.
GM Mobility
Reimbursement
Program
This program is available to
qualified applicants for cost
reimbursement, up to certain
limits, of eligible aftermarket
adaptive equipment required
for the vehicle, such as hand
controls or a wheelchair/
scooter lift for the vehicle. To learn about the GM
Mobility program, see
www.gmmobility.com or call
the GM Mobility Assistance
Center at 1-800-323-9935.
Text Telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada
also has a Mobility program.
See cadillaccanada.ca, or call
1-800-GM-DRIVE
(800-463-7483) for details.
TTY users call
1-800-263-3830.
Roadside Assistance
Program
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users
(U.S. Only): 1-888-889-2438.
Service is available 24 hours a
day, 365 days a year.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
490 Customer Information
Calling for Assistance
When calling Roadside
Assistance, have the following
information ready:
.Your name, home address,
and home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and
license plate number of the
vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s
powertrain warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada,
a person driving the vehicle
without permission from the
owner is not covered.Roadside Assistance is not a
part of the New Vehicle
Limited Warranty. General
Motors North America and
Cadillac reserve the right to
make any changes or
discontinue the Roadside
Assistance program at any
time without notification.
General Motors North America
and Cadillac reserve the right
to limit services or payment to
an owner or driver if they
decide the claims are made
too often, or the same type of
claim is made many times.
Cadillac Owner
Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the
nearest service station.
.Lock-Out Service:
Service
to unlock the vehicle if you
are locked out. A remote
unlock may be available if
you have OnStar. For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a
Public Road or Highway:
Tow to the nearest Cadillac
dealer for warranty service,
or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when
the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change:
Service to
change a flat tire with a
spare tire. The spare tire,
if equipped, must be in good
condition and properly
inflated. It is your
responsibility for the repair
or replacement of the tire if
it is not covered by the
warranty.
.Battery Jump Start: Service
to jump start a dead battery.