2023 BUICK ENVISION service

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
Service and Maintenance 317
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Chassis Lubrication Lubricant meeting requirements of NLGI #2, Category LB or GC-LB.Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling
System 0259.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil0255.
Front Axle/Rear Axle (All Wheel Drive) See your dealer. Fuel Additive Fuel System Treatment PLUS. See your dealer.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid.
Key Lock Cylinders, Hood, Door, and Folding Seat Hinges Multi-Purpose Lubricant, Superlube. See your dealer.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Transfer Case (All-Wheel Drive) See your dealer. Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
318 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part NumberACDelco Part Number
Engine Air Cleaner/Filter 84215222A3233C
Engine Oil Filter 55495105PF66
Passenger Compartment Air Filter 13531636CF206
Spark Plugs 5550435441-103-IP
Wiper Blades
IDriver Side –60 cm (23.6 in) 84580856
—
IPassenger Side –45 cm (17.7 in) 84580859
—
IRear –30 cm (11.8 in) 42709518
—

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
Service and Maintenance 319
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Maintenance Stamp Services Performed

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
320 Technical Data
Technical Data
Vehicle Identification
Vehicle Identification Number (VIN) . . . 320
Service Parts Identification . . . . . . . . . . . . 320
Vehicle Data
Capacities and Specifications . . . . . . . . . . . 321
Engine Drive Belt Routing . . . . . . . . . . . . . 322
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front corner of
the instrument panel, on the driver side of
the vehicle. It can be seen through the
windshield from outside. The Vehicle
Identification Number (VIN) also appears on
the Vehicle Certification label and certificates
of title and registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See“Engine
Specifications” underCapacities and
Specifications 0321 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar that
you can scan for the following information:
.Vehicle Identification Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode on this label,
then you will find this same information on
a label inside the glovebox.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
Customer Information 323
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . . 323
Customer Assistance Offices . . . . . . . . . . . 325
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 325
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Roadside Assistance Program . . . . . . . . . . 326
Scheduling Service Appointments . . . . . . 328
Courtesy Transportation Program . . . . . 328
Collision Damage Repair . . . . . . . . . . . . . . . 329
Publication Ordering Information . . . . . . 331
Radio Frequency Statement . . . . . . . . . . . . 331
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 332
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 332
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Event Data Recorders . . . . . . . . . . . . . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Infotainment System . . . . . . . . . . . . . . . . . . 334Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
324 Customer Information
We encourage you to call the toll-free
number in order to give the inquiry prompt
attention. Have the following information
available to give the Customer Assistance
representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Buick, remember that your
concern will likely be resolved at a dealer's
facility. That is why we suggest following
Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with the new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
®
Program to enforce your rights. The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
Customer Information 325
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Buick is committed to assisting customers.
Visit us online at www.buick.com/support
(U.S.) or www.my.buick.ca (Canada) to chat
with us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support services.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Buick has TTY
equipment available at its Customer
Assistance Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in Canada can dial
1-800-263-3830.
Online Account
Create a Buick Account (U.S.) at
buick.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.

Buick Envision Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16060855) - 2023 - CRC - 2/9/22
326 Customer Information
I:View service records from your
dealership and add your own.
D: Select a dealer and view locations,
maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0320.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Buick Rewards points.
F: Chat with online help representatives.
Visit buick.com and create an account today.
Buick Owner Centre (Canada) mybuick.ca
Visit the Buick Owner Centre at mybuick.ca
(English) or my.buick.ca (French) to access
similar benefits to the U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone (TTY):
1-888-889-2438).
For Canadian-purchased vehicles, call
1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the
vehicle
.Description of the problem