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342 Customer Information
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 056.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. Eastern Time
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Customer Information 345
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as permitted by law. Data that GM
collects or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes informationabout the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
See
OnStar Additional Information 0348.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.
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OnStar 347
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information.
With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the vehicle from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
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348 OnStar
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0343.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
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OnStar 349
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
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352 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped
with the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Buick on social media.
Features are subject to change. For myBuick
mobile app information and compatibility,
see my.buick.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
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356 Index
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
ChargingSystem Light . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Check Engine Light (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Child Restraints
Infants and Young Children . . . . . . . . . . . . . 63
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74, 75
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Child Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . .18
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Climate Control Systems . . . . . . . . . . . . . . . . . . 177 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . 177
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . 179
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . 93
Collision Damage Repair . . . . . . . . . . . . . . . . . 340
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . 307
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Connected Services
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 351
Control Traction and Electronic Stability . . . . . . . 208
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 186
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 130
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 97
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177, 179
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Courtesy Transportation Program . . . . . . . . 340
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Coverage Explanations . . . . . . . . . . . . . . . . . . . . 151
Covers Rear Compartment/Storage Panel . . . . . . . 80
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Adaptive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Cruise Control (cont'd)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Text Telephone (TTY) Users . . . . . . . . . . . . 337
Customer Information
Publications Ordering Information . . . . . 342
Customer Satisfaction Procedure . . . . . . . . . 335
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 340
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 345
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 344
Database Coverage Explanations . . . . . . . . . . 151
Daytime Running Lamps (DRL) . . . . . . . . . . . . 123
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . .185
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 353
Disabled Vehicle Transporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
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Index 361
OutletsPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 264
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 5
P
ParkAssist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222, 225
Shifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 201
Parking
Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Over Things That Burn . . . . . . . . . . . . . . . . . 201
Parking Assist
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 222
Passenger
Airbag Status Indicator . . . . . . . . . . . . . . . . . 99
Compartment Air Filter . . . . . . . . . . . . . . . . 182
Sensing System . . . . . . . . . . . . . . . . . . . . . . . . . 57
Pedestrian Ahead Indicator . . . . . . . . . . . . . . 104
Perchlorate Materials Requirements, California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Phone
Apple CarPlay and Android Auto . . . . . . . . 161
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 156, 157
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Protection, Battery . . . . . . . . . . . . . . . . . . . . . . 127
Retained Accessory (RAP) . . . . . . . . . . . . . . 200
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 36
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Pregnancy, Using Seat Belts . . . . . . . . . . . . . . 50
Privacy
Vehicle Data Recording . . . . . . . . . . . . . . . . 344
Problems with Route Guidance . . . . . . . . . . 150
Program Courtesy Transportation . . . . . . . . . . . . . . . 340
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . . . 237
Proposition 65 Warning California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Proposition 65 Warning, California . . . . . . . 307
Publication Ordering Information . . . . . . . . 342
R
Radiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Data System (RDS) . . . . . . . . . . . . . . . . . . . . . 135
Frequency Statement . . . . . . . . . . . . . . . . . . 343
HD Radio Technology . . . . . . . . . . . . . . . . . . 135
Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Rear
Camera Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cross Traffic Alert (RCTA) System . . . . . . 227
Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Vision Camera (RVC) . . . . . . . . . . . . . . . . . . . 222
Window Washer/Wiper . . . . . . . . . . . . . . . . . 87
Rear Compartment/Storage Panel Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 28 Automatic Dimming . . . . . . . . . . . . . . . . . . . . 28
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . .37
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Recommended Fluids and Lubricants . . . . . 327