Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16263917) - 2023 - CRC - 2/24/22
330 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Services Performed
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16263917) - 2023 - CRC - 2/24/22
Customer Information 337
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Buick is committed to assisting customers.
Visit us online at www.buick.com/support
(U.S.) or www.my.buick.ca (Canada) to chat
with us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support services.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
1-800-521-7300
1-800-832-8425 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-252-1112From U.S. Virgin Islands:
1-800-496-9994
Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Buick has TTY
equipment available at its Customer
Assistance Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in Canada can dial
1-800-263-3830.
Online Account
Create a Buick Account (U.S.) at
buick.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:
Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view locations,
maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0331.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16263917) - 2023 - CRC - 2/24/22
342 Customer Information
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 056.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. Eastern Time
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16263917) - 2023 - CRC - 2/24/22
360 Index
Lights (cont'd)Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 106
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . 107
Gauges and Indicators . . . . . . . . . . . . . . . . . . 92
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . 107
Lane Keep Assist . . . . . . . . . . . . . . . . . . . . . . . 103
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . 106
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 98
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Service Electric Parking Brake . . . . . . . . . . 103
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . 105
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . 105
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Locks
Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . 18
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 17
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 18
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Low Fuel Warning Light . . . . . . . . . . . . . . . . . 106
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . 68
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 38 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 323 Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Malfunction Indicator Lamp . . . . . . . . . . . . . . 100
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 151
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Media
Avoiding Untrusted Devices . . . . . . . . . . . . . 137
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Messages
Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Mirrors
Automatic Dimming Rearview . . . . . . . . . . 28
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Interior Rearview . . . . . . . . . . . . . . . . . . . . . . . 28
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 28
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Monitor System, Tire Pressure . . . . . . . . . . . 292
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 136
Multi-Point Vehicle Inspection (MPVI) . . . . 325
N
Navigation
Connected Services . . . . . . . . . . . . . . . . . . . . 351
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using the System . . . . . . . . . . . . . . . . . . . . . . 140
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . 82
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 193
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Engine Oil Life System . . . . . . . . . . . . . . . . . 258
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 106
Older Children, Restraints . . . . . . . . . . . . . . . . . 62
Online Account . . . . . . . . . . . . . . . . . . . . . . . . . . 337
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Additional Information . . . . . . . . . . . . . . . . . 348
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 347
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 347
2023 Encore GX
Scan to Access
United States
United States and Canada
Connected Services1-888-4-ONSTAR Customer Assistance
1-800-263-3777
Canada
• Owner’s Manuals
• Warranty Information
• Connected Services
• My Buick Rewards
• myBuick Mobile App
• How-To Videos
• Vehicle Diagnostics
• Scheduled Maintenance
• Vehicle Features
• Many Additional Resources
United States
Customer Assistance 1-800-521-7300
Roadside Assistance 1-800-252-1112
84883538 A
Encore GX
Owner’s Manual
Roadside Assistance1-800-268-6800
Canada
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