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WARRANTY
Things You Should Know About Your
Volvo Warranties
Where Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2022 model year Volvo passenger vehicles.
The vehicle must have been originally sold by Volvo
Car USA, LLC,
1 or Volvo Car Canada Limited1 and
registered and operated in any of the 50 states of
the U.S., the District of Columbia, any territories
or commonwealths of the United States, or any
territories or provinces of Canada. Any remaining
portion of the warranties is fully transferable to
subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or
“Volvo Owner Information Update Request
(Canada only)” in this booklet for information
on how to provide the changed ownership
information.
Warranty RepairsWarranty repairs which are required as a result
of defects in material or workmanship, and are
brought to the attention of an authorized Volvo
retailer by an owner, will be performed by an
authorized Volvo retailer only at no charge during
the warranty period. To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by
the warranties. Also, specific items noted within
each section of the warranties under “What Is
Not Warranted” are excluded and will not be
considered.
Owner’s Responsibilities:
Maintenance/Servicing
You are responsible for the following maintenance
requirements:
• The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
• The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) air conditioning recharge, cleaning,
polishing, lubricants, and replacement of
consumable and wear items.
• The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
• Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.
1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or Volvo
Car Canada Limited.
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When You Take DeliveryDefect or damage to paint, sheet metal,
upholstery, or other appearance items that may
occur prior to delivery usually are corrected during
the inspection process at the assembly plant and
the retailer facility. In the event you find any of
these concerns when you receive your vehicle,
notify your retailer without delay.
Production ChangesVolvo reserves the right to make changes in or
additions to passenger cars manufactured and/
or sold by Volvo at any time without incurring any
obligation to make the same or similar changes to
passenger cars previously manufactured or sold
by Volvo.
Maintenance & ServicingIt is recommended that you use your authorized
Volvo retailer for maintaining and servicing your
vehicle. Your Volvo retailer employs factory trained
technicians and is focused on offering you the
best overall experience with your new Volvo
product. Additionally your authorized Volvo retailer
is prepared to make sure that any revisions or
upgrades, as required by Volvo, will be performed
on your vehicle. (This excludes upgrades of a
cosmetic nature which are made to the car over
time. See also “Production Changes”).
Volvo’s 2022 New Vehicle Limited
Warranty–U.S./New Vehicle
Warranty–Canada
What Is WarrantedVolvo warrants that repairs required to Volvo
passenger vehicles due to defects in material or
workmanship and occurring under normal use
will be made at no charge for parts and/ or labor
during the warranty period. Those parts and
services not covered are detailed in this section
and should be carefully reviewed.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.
For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
The Warranty Period—Four (4) years/
50,000 Miles/80,000 Km
The warranty period for repairs is four (4) years
or 50,000 miles/80,000 kilometers, whichever
occurs first.
The warranty starts on the date the vehicle is sold/
delivered to the first retail purchaser or put into
service, whichever occurs first. Vehicles placed into Retailer Demonstrator Service
will receive the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada) period when retailed.
Certain components are covered by specific
warranties, such as the High Voltage Battery
System Warranty.
Genuine Volvo AccessoriesIf a Volvo-approved accessory is purchased and
installed by a Volvo retailer as part of your new
vehicle purchase, the warranty period is four
(4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. The warranty period will
start and run concurrently with the New Vehicle
Limited Warranty. If a Volvo- approved accessory is
installed by a Volvo retailer after your new vehicle
purchase, it will be warranted for the balance
of your New Vehicle Limited Warranty period,
or for a period of two (2) years from the date
of installation, whichever is longer. Accessories
purchased but not installed by a Volvo retailer will
be covered for a period of two (2) years from
WARRANTY
21
the date the part was originally purchased. Some
genuine Volvo parts/accessories are covered by
their own specific limited warranty for a different
period. For those parts/accessories, the applicable
warranty is supplied at the time of purchase,
including a list of conditions and limitations.
Customer AssistanceShould you have questions regarding the
warranties or repairs, please review the article
“Customer Support and Assistance” in this booklet
for owner information and instructions.
Non-commercial vehicles are covered by On Call
®,
a roadside assistance program which provides
coverage for some specific items not covered by
the warranties (e.g., towing). A separate booklet
describing this program is supplied in your
Owner’s Wallet.
Wear and Tear ItemsAs part of your vehicle’s normal service and
maintenance requirements, certain parts may need
to be replaced due to wear and tear. Since these
parts are consumed at varying rates, replacement
is based on the operation and condition of your
vehicle and on fixed schedules under normal
operation and use of your vehicle. These items
include, but may not be limited to, the following
list: filters, fuses, belts, brake pads, brake rotors,
wiper blades, shock absorbers, floor mats,
upholstery/rugs, etc.
Replacement of these items are the owner’s
responsibility, with the exception of those items
covered during the Adjustments Coverage Period (see the following section), under the terms of the
New Vehicle Limited Warranty Brake Pad Wear
Policy, or where specific manufacturing defects
may be demonstrated.
Adjustments CoverageAdjustments which are refinements to the original
factory fittings and alignments, and which are
required as part of the break-in period, will be
made during the Adjustments Coverage Period.
Exceptions are items covered under normal
maintenance services, including Pre-Delivery or
items excluded in the New Vehicle section. The
duration of the adjustment coverage is twelve
(12) months or 12,000 miles/20,000 kilometers,
whichever occurs first.
The term “Adjustments” as used in this warranty
refers to minor repairs not usually associated with
the replacement of parts or normal maintenance
service items. Parts which are covered for
replacement because of wear during the
Adjustments Period only are: brake pads, brake
rotors and shock absorbers. These items may also
be covered under the Basic Warranty Period, or
the Limited Warranty Brake Pad Wear Policy, if
manufacturing defects cause the failure. Examples
of labor only repairs which are covered during the
Adjustments Period are wheel balancing, window
regulator adjustment and hood adjustment.
What Is Not Warranted
Tires• Tires fitted to the vehicle as original
equipment are warranted separately by the
tire manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
• The applicable tire warranty booklet is in the
Owner’s Wallet.
Routine Maintenance and Services
• Repairs which are required because of a lack
of maintenance, or improper maintenance.
Correct maintenance procedures are
referenced in your Owner’s Manual or
the Warranty and Maintenance Records
Information booklet.
• Scheduled or unscheduled maintenance
services. WARRANTY
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WARRANTY
What Is Not Warranted• Labor for removal and replacement of a
defective part or accessory sold, BUT NOT INSTALLED, by an authorized Volvo retailer.
In such cases, the defective part/ component
or accessory will be exchanged, repaired, or
replaced at the discretion of Volvo.
• Parts or accessories not sold, supplied, or
approved by Volvo.
• Failures resulting from improper installation of
parts or accessories, a lack of maintenance or
improper maintenance.
• Damage because of normal wear and tear.
• The loss of vehicle use, loss of time,
inconvenience, or other incidental charges
such as telephone calls, towing, lodging, car
rental, or food, and/or other consequential
damages, except where required by law.
• Failure resulting from misuse, abuse,
negligence, overloading, modifications,
accidents or racing.
Purchaser’s ObligationsWhen requesting warranty repairs on replacement
parts or accessories, the purchaser must present
evidence of purchase (sales ticket or repair order
showing payment to any authorized Volvo retailer
in the United States or Canada), during normal
business hours.
Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–Canada
What Is WarrantedVolvo warrants that your 2022 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
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2. Perforation of the body sheet metal panels for
a period of twelve (12) years.
LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you. For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.
Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.
Corrosion Protection WarrantyShould any part of the bodywork of the vehicle
be perforated by rust corrosion, the panel(s)
affectedly the perforation will be repaired or
replaced by any Volvo dealer or workshop
authorized by Volvo, completely free of charge,
regardless of any change in vehicle ownership.
The term “perforation” means hole that penetrates
the bodywork caused by corrosion from the inside
or underside as a result of faulty manufacture or
materials.
2 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo for
compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered under your
vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.
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WARRANTY
What Is Not Warranted• Driveline, steering, braking or suspension
components, bumpers, wheels, wheel covers,
and mirrors.
• Damage to the body caused by accident,
misuse, abuse, negligence, alteration, fire or
battery acid.
• Damage resulting from stone-chipping,
mechanical damage, scratches, dents,
industrial fall-out, environmental damage
(including, but not limited to, chemicals,
tree sap, other atmospheric conditions, etc.)
hailstones, road hazards, or other acts of
nature, and unrepaired accident damage.
• Improper or substandard repair work.
• Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Normal aging of paint because of use,
exposure and climate, including oxidation,
fading, etc.
• Damage caused by the application of
aftermarket paint protection coatings.
• Damage created as a result of improper
retreatment of components following repair.
Owner’s ObligationsFailure to make corrections of accident damage,
acts of nature, or to maintain the vehicle
properly, including washing and polishing as
described in the Owner’s Manual, voids this
warranty.
It is your responsibility to retain all maintenance
and repair documentation. To avoid potential
deterioration, your retailer must be notified as
soon as possible of any problems with the painted
surfaces.
NOTE
This warranty can be provided because
in manufacturing the vehicle, Volvo used
processes and materials which are designed to
help resist corrosion.
The application of additional rust proofing
products at the time of new car purchase,
is not recommended by Volvo. If non-Volvo
products were chemically incompatible with
the Volvo factory applied protection, they could
cause problems which would result in voiding
this warranty.
If an accident should occur, you must ensure
that the following conditions are met in order to
maintain coverage under the Corrosion Protection
Warranty:
• repairs are performed to Volvo standards,
• your Volvo retailer will identify the location of a
Volvo Certified Body and Paint Service Center,
• only genuine Volvo new replacement parts are
installed,
• undercoating and/or rust proofing is reapplied
wherever necessary. (See your Volvo retailer
for details on Volvo-approved rust prevention
materials.)