Before using your vehicle for the first time, please read and observe the information in this
owner's manual. It will quickly help you to become familiar with your vehicle and all of its
functions as well as making you aware of dangers to yourself and others and of how these
dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not
covered everything, please get in touch with your Volkswagen dealership. They will always be
happy to deal with your questions, suggestions or problems.
We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG
•This owner's manual is valid for all models and versions of the Tiguan.
•An alphabetical index is included at the end of this manual.
•A list of abbreviations at the end of the manual explains the abbreviations used.
•Directions and positions such as left, right, front and rear are normally relative to the vehicle's
direction of travel, unless otherwise indicated.
•Illustrations help with orientation and should be regarded as a general guide.
•This owner's manual was written for left-hand drive vehicles. In right-hand drive vehicles the
controls may sometimes be different to those displayed in illustrations or described in the text
⇒ Overview of driver side.
•Values given in miles instead of kilometres or mph instead of km/h refer to the country-specific
instrument clusters or Infotainment systems.
•Short definitions appear in a different colour before some sections of this manual. They provide
a summary of the function and use of a system or feature. More detailed information about the
features, conditions and limitations of systems and equipment can be found in the relevant
sections.
•Any technical changes that may be made to the vehicle after publication of this booklet are
contained in a supplement that is included with the vehicle wallet.
All equipment and models are described without indicating whether the equipment is optional or
specific to the model type. This means that your vehicle may not have some of the equipment
described, or it may only be available in certain markets. The scope of equipment fitted in your
vehicle can be found in the sales documentation and you can contact your Volkswagen dealership
for further information.
All data in this owner's manual correspond to the information available at the time of going to print.
Because the vehicle is constantly being developed and further improved, there may be differences
between your vehicle and the data in this owner's manual. No discrepancy in data, illustrations or
descriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle
to someone else.
Standard booklets in the vehicle wallet:
•Owner's manual
Additional booklets in the vehicle wallet (optionalyf :
•Supplements
•Infotainment system
•Other supplements
Refers to a section within a chapter that contains important information and safety
notes that should always be observed.
Indicates that the section is continued on the next page.
Indicates the end of a section.
Indicates situations in which the vehicle must be stopped as quickly as possible.
®The symbol indicates a registered trademark. However, the absence of this symbol
does not constitute a waiver of the rights concerning any term.
⇒Symbols like these refer you to warnings within the same section or on a given
page. They draw your attention to possible risks of accident or injury and explain
how they can be avoided.
⇒Cross reference to potential risks of damage to property in the same section or on
the page specified.
About this owner's manual
About this owner's manual
Texts with this symbol contain additional information on the protection of the environment.
Texts with this symbol contain additional information.
Vehicle overviews
Front view
Fig. 2 Front view of the vehicle.
Key to ⇒ Fig. 2:
Windscreen:
- Vehicle identification number ⇒ Technical data
- Windscreen heating ⇒ Windscreen heating
- Windscreen wipers ⇒ Wipers⇒ Wiper blades
- Camera window for assist systems ⇒ Caring for and cleaning the vehicle exterior
- Rain/light sensor in the area of the interior mirror ⇒ Rain/light sensor⇒ Caring for and
cleaning the vehicle exterior
- Sensor for light functions ⇒ Rain/light sensor⇒ Caring for and cleaning the vehicle
exterior
Bonnet opening lever ⇒ In the engine compartment
Behind the Volkswagen badge: radar sensor for assist systems ⇒ Caring for and cleaning
the vehicle exterior
Headlights ⇒ Lights⇒ Changing bulbs
Texts with this symbol indicate dangerous situations which will lead to fatal or severe
injuries if you do not observe the warning.
DANGER
Texts with this symbol indicate dangerous situations which could lead to fatal or severe
injuries if you do not observe the warning.
WARNING
Texts with this symbol indicate dangerous situations which could lead to slight or medium
injuries if you do not observe the warning.
CAUTION
Texts with this symbol indicate situations which could cause vehicle damage if you do not
observe the warning.
NOTICE
Owner's manual
Deactivating Car-Net services
Fig. 180 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services or
deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated
individual or all services for the duration of the workshop visit. The services will be available again
once the work is complete. Please contact your workshop if necessary. Individual Volkswagen Car-
Net services can be deactivated manually via the Infotainment system. The services can then be
run again when the deactivation is cancelled in the Infotainment system. Deactivated services are
marked in the Car-Net portal on the start page with a corresponding indication.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or
e-Remote packages, the online connectivity unit must be deactivated by a qualified workshop at
your request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 180 to your vehicle (e.g. on the roof consoleyf 7 K H V W L F N H U V K R Z V W K D W Q H L W K H U W K H
Volkswagen emergency call service nor the automatic accident notification will work. All other
e-Remote and Security & Service services will also be deactivated.
Interferences
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
•Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
•The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
•An existing mobile telecommunications standard has been shut down by the
telecommunications provider.
•Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,
landscape, interfering devices or intensive use of the mobile network in the relevant cells.
•The availability, completeness or correctness of information provided by third parties, e.g.
maps.
•Countries where Volkswagen Car-Net services are not available.
Volkswagen Car-Net services
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Data transmission
The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile
device with data option or a SIM card with data option. For some services, your mobile device or
your SIM card needs to support a specific data connection type, e.g. rSAP.
Data transmission for running the Volkswagen Car-Net e-Remote and Security & Service services
is performed using a factory-fitted control unit with an integrated SIM card with data option.
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated,
reactivated and expanded without prior notice.
Some Volkswagen Car-Net services contain external information that originates from third parties
(e.g. mapsyf 9 R O N V Z D J H Q $ * L V Q R W U H V S R Q V L E O H I R U H [ W H U Q D O L Q I R U P D W L R Q E H L Q J F R U U H F W X S W R G D W H
and complete, or for any infringement of third-party rights.
1yf
Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf .
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1yf
Technical requirements
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Engine cooling system
There is an increased load on the engine and the engine cooling system when trailer towing. The
engine cooling system must contain sufficient engine coolant and be able to cope with the extra
load added by the trailer.
Trailer brake
If the trailer is equipped with its own brake system, comply with the relevant regulations.
Trailer tail light clusters
The trailer tail light clusters must work correctly and meet legal requirements. Do not exceed the
maximum power consumption for the trailer.
Exterior mirrors
If you are unable to see the traffic behind the trailer in the vehicle's standard exterior mirrors,
additional exterior mirrors should be fitted in accordance with any country-specific regulations.
Before setting off, adjust the mirrors so that you have a sufficient view of the rear.
Retrofitting a towing bracket
Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always
check and follow the data provided by the towing bracket manufacturer.
Maximum power consumption of the trailer's electrical consumers
Never exceed the specified values.
Europe, Asia, Africa, South and Central America
All brake lights84 watts
Turn signal per side42 watts
All side lights100 watts
All tail lights42 watts
Rear fog light42 watts
Australia
All brake lights108 watts
Turn signal per side54 watts
All side lights100 watts
All tail lights54 watts
Rear fog light54 watts
Towing a trailer places additional demands on the vehicle. Volkswagen recommends
additional services between the normal inspection intervals if the vehicle is used frequently for
towing a trailer.
Electrically adjustable ball coupling
If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached
from the towing vehicle. This can cause serious accidents and fatal injuries.
•Never fit a towing bracket to the rear bumper or to its fastenings. The towing bracket
must not prevent the rear bumper from functioning correctly.
•Do not carry out any alterations to the exhaust or brake systems.
WARNING
•The vehicle electronics may be damaged if the trailer's power consumption is too high.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other sources of electricity. Only use suitable connectors to provide
power to the trailer.
NOTICE
If there is a fault in the vehicle or trailer electrical systems or in the anti-theft alarm or if there
is a fault in the anti-theft alarm, have the vehicle checked by a qualified workshop.
If the engine is not running and electrical equipment is switched on in the trailer via the trailer
socket, the 12-volt vehicle battery will discharge.
If the 12-volt vehicle battery charge level is low, the electrical connection to the trailer will be
interrupted automatically.
Loading the trailer
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Trailer weight and drawbar load
The trailer weight is the weight that the vehicle can pull ⇒. The drawbar load is the load that is
exerted vertically from above onto the ball head of the towing bracket ⇒ Information on technical
data.
The figures for trailer weights and draw bar weights that are given on the data plate of the towing
bracket are for certification purposes only. The correct values for your specific model, which may be
lower than these figures, are given in the vehicle registration documents. All data in the official
vehicle documents take precedence over these data.
The maximum permitted drawbar load exerted by the trailer drawbar on the ball head of the towing
bracket must not exceed 100 kg.
In the interest of driving safety, Volkswagen recommends that you always use the maximum
drawbar load. The response of the trailer on the road will be poor if the drawbar load is too small.
The drawbar load increases the weight on the rear axle and reduces the maximum load level as a
result.
Gross combination weight rating
The combination weight is made up of the actual weight of the loaded vehicle and of the loaded
trailer.
In some countries, trailers are divided into different classes. Volkswagen recommends that you
contact a qualified workshop to find out about suitable trailers.
Loading the trailer
The weight of the load should be distributed evenly. The maximum permitted drawbar load should
be utilised. Do not place the load only at the front or the rear of the trailer:
•Distribute the load in the trailer so that heavy objects are either over or as near to the axle as
possible.
•Secure all loads on the trailer properly.
Tyre pressure
Follow the trailer manufacturer's recommendations concerning the tyre pressure for the trailer tyres.
When towing a trailer, inflate the tyres on the towing vehicle with the maximum permitted tyre
pressure ⇒ Tyre pressure.
Accidents and serious injuries can occur if you exceed the vehicle's maximum permitted
gross axle weight rating, drawbar load, gross vehicle weight rating or gross combination
weight rating.
•Never exceed the specified values.
•Never let the actual weights at the front and rear axles exceed the gross axle weight
ratings. Never exceed the permissible gross vehicle weight for the vehicle with weight
at the front and rear of the vehicle.
WARNING
Loads that may slide can severely impair stability and driving safety, which can cause
accidents and severe injuries.
•Always load trailers correctly.
•Always secure loads properly using suitable and undamaged securing straps.
WARNING
Diesel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with a diesel engine must be run on diesel ⇒. If you use diesel with a high sulphur
content, the service intervals are shorter ⇒ Service. Information on countries that use diesel with a
high sulphur content is available from your Volkswagen dealership.
The fuel quality affects the running properties, performance and service life of the engine. You
should therefore use fuel that already contains suitable service additives if possible ⇒.
Information on the fuel standards can be found in the chapter on fuel standards ⇒ Fuel standards.
Winter-grade diesel fuel and filter preheater system
Winter-grade diesel fuel, which can be used at temperatures below -20°C (-4°Fyf L V D Y D L O D E O H G X U L Q J
the cold months. In countries with different climates, diesel for other temperature conditions is
usually available. Information is available from your Volkswagen dealership and filling stations in
the respective country.
Diesel vehicles are equipped with a filter pre-heater system. When using winter-grade diesel fuel,
the fuel system is safe for operation at temperatures down to around -24°C (-11°Fyf .
However, if the fuel has waxed to such an extent that the engine will not start at temperatures
below -24°C (-11°Fyf S O D F H W K H Y H K L F O H L Q D K H D W H G J D U D J H R U Z R U N V K R S I R U D Z K L O H ⇒.
At cold temperatures, louder noises may occur in the diesel engine and the exhaust gas may
be tinged blue.
Refuelling
Fig. 195 Behind the tank flap: tank cap.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
See the chapter on technical data for information on filling capacities ⇒ Fuel tank capacity.
Incorrect refuelling or unsuitable fuel additives may cause damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Use only Volkswagen-approved service additives in the approved quantity.
•If, in an emergency, you have to use petrol with an octane number lower than the
recommended number, drive at medium engine speeds and avoid high engine loading.
Avoid high engine speeds and heavy engine loads. Failure to do so can result in engine
damage. Fill the tank with petrol with the correct octane number as soon as possible.
NOTICE
Start boosters may explode or suddenly cause the engine to run at high revs. This can
cause injuries or damage to the engine.
•Never use a start booster.
WARNING
Incorrect refuelling can lead to damage to the vehicle.
•Before refuelling, check whether the fuel standard information provided on the pump
conforms to the requirements of the vehicle.
•Do not refuel with RME fuel, petrol, fuel oil or other unsuitable fuels.
•Use only Volkswagen-approved service additives in the approved quantity.
NOTICE
Maximum load and speed range for tyres
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles in the EU and the so-called EU user states are issued an EC Certificate of Conformity.
This details the size, diameter and speed range of all tyres approved by Volkswagen for the
relevant vehicle type.
The type plate shows whether there is an EC certificate of conformity for this particular vehicle. The
type plate can be seen on the lower part of the door pillar when the door is open ⇒ Technical data.
•If the type plate has a row marked Permit then the vehicle does have an EC certificate of
conformity.
•If there is no type plate, or no row marked Permit the vehicle does not have an EC certificate of
conformity.
Winter tyres
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Winter or all-year tyres improve the handling and brake response in winter conditions. Volkswagen
recommends that winter tyres be fitted to the vehicle at temperatures below +7°C (+45°Fyf R U L Q
winter road conditions.
Winter tyres and all-year tyres lose a large degree of their effectiveness for winter conditions when
the tread is worn down to a depth of 4 mm.
The following applies when using winter tyres:
•Observe any country-specific legal requirements.
•Use winter tyres on all four wheels at the same time.
•Only use in winter road conditions.
•Only use the sizes of tyre that have been approved for the vehicle.
•Winter tyres must have the same belt type, size and the same tread pattern.
•Observe the maximum speed permitted by the speed index ⇒.
Speed limitation
Winter tyres have a speed limit depending on the speed index ⇒ Tyre lettering and tyre type.
Speed warning settings can be made and adjusted in the Infotainment system using the
button and the and Tyres function buttons ⇒ Operation and display in the
Infotainment system.
If you use V-rated tyres, the speed limits and required tyre pressure will be determined by the
engine size. You must ask a Volkswagen dealership about the maximum permitted speed and
required tyre pressure.
Four-wheel drive (4MOTIONyf
Thanks to its four-wheel drive, the vehicle will have plenty of traction in winter conditions, even with
the standard tyres. Nevertheless, Volkswagen still recommends that winter tyres or all-year tyres
should be fitted on all 4 wheels in winter, mainly because this will give a better braking response.
Observe information on snow chains⇒ Snow chains.
Summer tyres should be fitted in good time at the end of the winter. The vehicle handling is
better if summer tyres are fitted at temperatures above +7°C (+45°Fyf 7 K H \ D U H T X L H W H U G R Q R W Z H D U
so quickly and reduce fuel consumption.
In vehicles with a Tyre Pressure Loss Indicator, the system has to re-synchronise after
wheels are changed ⇒ Tyre monitoring systems.
Volkswagen dealerships can provide details on permissible winter tyre sizes.
The improved winter driving characteristics afforded by the winter tyres should not
encourage you to take any risks.
•Adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Never exceed the top speed and load permitted for the winter tyres that are fitted.
WARNING