
taken into account. The service reminder is displayed 30 days before the service is due. The 
distance is rounded to the nearest 100 km; the remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear when the ignition is switched on.
The number of kilometres or amount of time shown correspond to the maximum number of 
kilometres or maximum time that can still be driven before the next service.
Service event
For a scheduled service or a scheduled inspection, a signal tone will be given when the ignition 
is switched on and the spanner symbol  will be displayed for several seconds on the 
instrument cluster display. One of the following displays will also appear ⇒ Fig. 22:
Inspection now!
Oil service now!
Oil service and inspection now!
Viewing service appointments
You can access the current service schedule when the ignition is switched on, the engine is not 
running, and the vehicle is stationary:
•Press and hold button  in the instrument cluster ⇒ Instrument cluster until the text 
Service appears in the display.
•Release the  button. Information on the current scheduled service will be shown in the 
display.
Service information ⇒ Fig. 23 can also be displayed in the Infotainment system by pressing the 
 button or function button and the Vehicle,  and Service function 
buttons ⇒ Operation and display in the Infotainment system.
Resetting the service interval display
If the service or the inspection was not performed by a Volkswagen dealership, the display can be 
reset as follows:
•Switch off the ignition.
•Press and hold the  button in the instrument cluster ⇒ Instrument cluster.
•Restart the ignition.
•Release button  if one of the following messages appears on the instrument cluster 
display:
Reset oil change service?
Reset inspection service?
•Press the  button on the instrument cluster ⇒ Instrument cluster to confirm.
Do not reset the service interval display between service intervals otherwise incorrect data may be 
shown.
If the oil change service was manually reset, the service interval display then also changes to a 
fixed service interval in vehicles with flexible oil change service.
The service message will disappear after a few seconds, when the engine is running, or 
when the  button on the windscreen wiper lever or the  button on the 
multifunction steering wheel is pressed ⇒ Instrument cluster operation.
If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible 
service, the system cannot calculate the time at which the next service is due. The information 
shown in the service interval display may therefore be incorrect. If this is the case, please observe 
the maximum permissible service intervals ⇒ Service.
Instrument cluster operation
 Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever
⇒ Operating using the multifunction steering wheel
⇒ Button for driver assist systems
⇒ Additional displays and display options
Some menu options can only be opened when the vehicle is stationary.
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel 
⇒ Operating using the wiper lever. 

Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle 
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or 
service fluidsyf   7 K H  P D L Q W H Q D Q F H  Z R U N  L V  G L Y L G H G  L Q W R  inspection work and servicing work. You can 
find out what work is required in detail for your vehicle:
•From your Volkswagen dealership.
•From your qualified workshop.
•In the electronic repair and workshop information system erWin at https://erwin.volkswagen.de.
Inspection work
Electrics
•12-volt vehicle battery: check and replace if necessary.
•Lighting: check.
•High-voltage components: check.
•Horn: check.
•Headlight setting: check.
•Service interval display: reset.
Engine/gearbox
•Exhaust system: check.
•Gearbox and final drive: check.
•Gas system: check.
•Poly V-belt: check.
•Cooling system: check.
•Engine and components in engine compartment: check.
•Engine oil level: check.
Running gear
•Swivel joints/track rods: check.
•Tyres: check.
•Brake system: check.
•Brake pads/discs: check.
•Brake fluid level: check.
•Boots: check.
•Coupling rod and stabiliser bearings: check.
•Pneumatic suspension: check.
•Breakdown set: check.
•Tyre pressure on all wheels: check.
•Power steering: check.
•Shock absorbers/coil springs: check.
Body
•Roof systems: check.
•Windscreen: check.
•Body: check for corrosion.
•Wiper blades: check.
•Window wiper and washer system: check.
•Door arresters: lubricate.
•Underbody: check.
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result 
in breakdowns, accidents or serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or 
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work 
or the lack of part availability.
NOTICE 

Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your 
vehicle remains safe while others provide support while driving (driver assist systemsyf   
Furthermore, your vehicle is equipped with convenience and Infotainment functions, which are also 
made possible using electronic control units.
Electronic control units contain data memories that can store information regarding the vehicle 
status, component load levels, maintenance requirements, technical events and faults on a 
temporary or permanent basis. This information generally documents the status of a component, a 
module, a system or the environment, e.g.:
•Operating states of system components, e.g. filling levels, tyre pressure, battery status.
•Status messages from the vehicle or its individual components, e.g. wheel revolutions or speed, 
deceleration, lateral acceleration, display of fastened seat belts.
•Faults or malfunctions in important system components, e.g. lights, brakes.
•Information on events which damaged the vehicle.
•System reactions to specific driving situations, triggering of an airbag, intervention the stability 
control systems.
•Ambient conditions, e.g. temperature, rain.
As well as performing the actual control unit functions, these data are also used to detect and 
rectify faults and help Volkswagen to improve vehicle functions. The majority of these data are 
temporary are processed only within the vehicle itself. Only a very small amount of data is stored in 
the event memories or possibly on the vehicle key.
Reading out the vehicle's event memory
There is a diagnostic interface in the vehicle interior for reading out the event memories (on-board 
diagnostic systemyf  ⇒.
If you have service work performed on your vehicle, the technical data can be read out of the 
vehicle together with the vehicle identification number by service employees, e.g. workshops, or 
third parties such as breakdown services. Service work includes, for example, repairs, 
maintenance, warranty work or quality assurance measures. The service workshop or third party 
collects, processes and uses the data. The data document the vehicle's technical status, help in 
troubleshooting and in improving quality and may be sent to Volkswagen in some cases. 
Furthermore, the manufacturer is subject to legal product safety requirements. To make sure it 
complies with these requirements, the manufacturer requires technical data from the vehicles.
Event memories in the vehicle can be reset by a service workshop as part of repair or service work.
The event memory should only be read and reset by a qualified workshop. Additional information on 
the stored data is available from qualified workshops.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted. 
Other memory content is overwritten on an ongoing basis.
Event data recorder
This vehicle is equipped with an event data recorder. The main task of an event data recorder is to 
record data in particular accident scenarios or accident-like situations, e.g. in the event of airbags 
being triggered or a collision with an obstacle on the road. These data help in analysis of how a 
vehicle system behaved in these situations. The event data recorder records data relating to driving 
dynamics and the restraint system for a short period of 10 s or less. This information includes, for 
example:
•how various systems in your vehicle have functioned.
•whether the seat belts of the driver and front passenger were fastened.
•the extent to which the driver pressed the brake or accelerator pedal.
•how fast the vehicle was travelling.
These data help to obtain a better understanding of the circumstances in the situations where 
accidents and injuries have occurred.
Data from driver assist systems are also recorded. In addition to information about whether the 
systems were switched on or off, available only to a restricted extent or inactive, it is also possible 
to determine whether these functions steered, accelerated or braked the vehicle in the above-
described situations. Depending on the vehicle equipment, these systems include the following:
•Adaptive Cruise Control (ACCyf .
•Lane keeping system (Lane Assistyf .
•Park Assist.
•Park Distance Control.
•Emergency braking functions (Front Assistyf .
The data of the event data recorder are recorded only if a particular accident-like situation occurs. 
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior 
or vehicle surroundings are not stored. Personal data such as name, gender age or accident 
location are also not recorded at any time. However, third parties such as law enforcement 
agencies can use corresponding means to link the content of the event data recorder with other 
sources of data and thus establish a reference to persons as part of an accident investigation.