2022 VOLKSWAGEN TIGUAN trailer

•If the system still fails to respond as expected, have the system checked by a qualified
workshop.
Trailer Assist
Introduction
This chapter contains information on the followingsubjects:
⇒ Prerequisites
⇒ Operation
⇒ Troubleshooting
Trailer Assist helps the driver when
reversing or manoeuvring the vehicle
when towing a trailer.
The trailer manoeuvring system steers a trailer by adjustment of the rotary knob for the exterior
mirrors. The driver must control the accelerator, gear changes and brake!
System limits
The camera may not always be able to detect objects such as trailer drawbars, thin rails, fences,
posts, trees and open or opening boot lids. This can result in damage to your vehicle.
The camera must be kept clean and free of ice and snow, and must not be covered up by stickers
or other objects, as this will prevent the system from working properly. The drawbar must not be
covered.
Trailer Assist should only be used when the boot lid is fully closed.
The trailer manoeuvring system will be automatically ended around ten minutes after
activation. The function will also be ended if no driver interaction is detected within a period of
approximately three minutes.
Prerequisites
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The following prerequisites must be met for the trailer manoeuvring system to function:
•Engine running.
•ESC is switched on.
•Driver door and boot lid are closed.
•Exterior mirrors are not folded in.
•A single- or- two-axle trailer without steered axles is hitched to the vehicle and electrically
connected.
•Vehicle and trailer are stationary.
•Do not exceed the maximum jack-knifing angle.
•The drawbar length has been determined.
Determining the drawbar length
Trailer Assist requires a few turning and cornering manoeuvres to enable it to determine the length
of the drawbar. The more accurately it can determine the length of the drawbar, the bigger the
angles available when manoeuvring. The trailer manoeuvring system divides the available
maximum limit positions on the angle display into four steps: approx. 30°, 45°, 60° and 75°.
For technical reasons, the trailer manoeuvring system cannot always detect trailers with LED
rear lights correctly.
The trailer manoeuvring system does not use the area around the vehicle for orientation.
No obstacle detection takes place. Drivers must judge for themselves whether the trailer
can be manoeuvred safely.
•Always pay close attention to the movements of the trailer and, if required, stop the
manoeuvre to avoid causing any damage. On rare occasions the trailer may behave
differently, even when Trailer Assist is operated correctly.
•Do not rely only on the displays in the instrument cluster.
NOTICE

Operation
Fig. 161 Operating the trailer manoeuvring system on the instrument cluster display: setting the
angle; reversing.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 161:
Rotary knob for adjusting the exterior mirror.
Align the trailer to the left.
Align the trailer to the right.
Move the vehicle in the direction of the trailer.
Current trailer position.
Target trailer position.
Zero position on the angle display.
Manoeuvring the vehicle and trailer
The checklist conditions are met ⇒ Prerequisites.
•Select reverse gear.
•Press the button.
•Release the steering wheel ⇒.
•Tilt the rotary knob until the desired direction is reached. A representation of the current position
of the vehicle and trailer is shown on the instrument cluster display for orientation
purposes ⇒ Fig. 161.
•Reverse slowly by pressing the accelerator. Check area around vehicle!
•Correct the angle with the rotary knob if necessary. Press the rotary knob to the left and right –
the vehicle combination moves to the left or right. Press the rotary knob to the rear – the vehicle
follows the trailer.
•Reverse and drive forwards until the required position is reached.
•The manoeuvring operation has been completed when a corresponding message is displayed
on the instrument cluster. A signal tone may also sound.
Automatic braking intervention
Trailer Assist helps the driver by initiating an automatic braking intervention in certain situations.
The driver is responsible for braking in time ⇒.
An automatic braking intervention may occur and the function may be cancelled in the following
situations:
•If a certain speed is exceeded.
•If the driver takes hold of the steering wheel. The vehicle is automatically braked to standstill.
•If the button is pressed while manoeuvring or the driver door is opened.

The exterior mirrors cannot be adjusted while Trailer Assist is active. The stored exterior
mirror setting can be activated ⇒ Mirrors.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
No camera visibility, error message, system switches itself off
•Clean the camera or remove stickers or accessories from the camera ⇒ Caring for and cleaning 
the vehicle exterior.
•Check whether any damage is visible.
The system is not responding as expected
•The camera is dirty ⇒ Caring for and cleaning the vehicle exterior. The camera visibility may be
impaired by dirt and snow or also residue from cleaning agents or coatings.
•The system requirements must be met ⇒ Prerequisites.
•The camera is covered by water.
•The vehicle is damaged in the area around the camera, e.g. caused by parking collisions.
•The detection range of the camera is blocked by add-on parts, e.g. bicycle carriers.
•Changes have been made to the paintwork around the camera or the construction has been
modified, e.g. vehicle front end or the running gear.
Response to all circumstances
•Switch off the system temporarily.
•Check whether any of the causes described below apply.
•You can switch the system back on again once you have rectified the cause of the problem.
•If the system still fails to respond as expected, have the system checked by a qualified
workshop.
Brake support systems
Information on brake support systems
The vehicle is fitted with brake support systems. The systems can support the driver in critical
driving or braking situations. Brake support systems cannot overcome the limits of physics and
cannot always keep the vehicle under control in every single critical driving or braking situation. The
driver is responsible for driving safety ⇒.
Driving with brake support systems
The brake support systems work when the engine is running. They do not need to be operated
separately.
The brake pedal may pulsate or noises may occur while the brake support systems are regulating.
Continue to apply the necessary amount of brake pressure. Apply the necessary pressure to the
brake pedal consistently. If necessary, steer the vehicle while the brake pedal is depressed.
Fast steering wheel movements can cause serious injury.
•During the manoeuvring operation, do not reach for the steering wheel until prompted
to do so by the system.
•Exception: if a dangerous situation occurs, intervene and take over the steering.
WARNING
Do not let the automatic braking intervention tempt you to take any risks while driving, as
this can cause accidents. The system is not a substitute for the full concentration of the
driver.
•Trailer Assist has system-related limitations. In some situations, the automatic braking
intervention function is only able to intervene in a limited way or not at all.
•You should always be prepared to brake the vehicle yourself.
•The automatic braking intervention is ended after approximately 1.5 seconds at vehicle
standstill. Depress the brake pedal of the vehicle yourself following the automatic
braking intervention.
WARNING

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf.
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
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Make sure you are aware of the weight of the roof carrier system and the load to be transported.
Weigh the load if necessary.
However, you will not be able to carry the maximum roof load if you are using a roof carrier with a
lower weight rating. In this case, do not exceed the maximum weight limit for the load carrier
system which is specified in the manufacturer's installation instructions.
Distributing the load
Distribute the load evenly and secure it correctly ⇒.
Notes on use
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Remove the roof carrier in the following situations
•When the roof carrier is no longer being used.
•Before entering a car wash.
•When the vehicle height exceeds the required clearance height, e.g. in a garage.
Driving with a fitted roof carrier will increase air resistance and thus increase fuel
consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements
⇒ Electrically adjustable ball coupling
⇒ Fitting a bicycle carrier on the swivelling ball head
⇒ Notes on towing a trailer
⇒ Loading the trailer
⇒ Trailer towing
⇒ Trailer stabilisation
⇒ Retrofitting a towing bracket
⇒ Troubleshooting
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.
•Never exceed the quoted roof load, the maximum permissible axle loads, and the
permissible gross vehicle weight for the vehicle.
•Do not exceed the weight rating of the roof carrier, even if the maximum roof load has
not been reached.
WARNING
Loose and incorrectly secured loads can fall off the roof carrier and cause accidents and
injuries.
•Always use suitable and undamaged securing straps.
WARNING
When opening the boot lid take care not to let it hit the roof load.
NOTICE
•Always remove the roof carrier before driving through an automatic car wash.
•The height of the vehicle is changed by the installation of a carrier system and the load
secured to it. Check and compare the height of the vehicle with clearance heights, e.g.
for underpasses and garage doors.
•The roof carrier and its load must not obstruct you from opening and closing the tilting
and sliding panoramic sunroof and the boot lid. The roof aerial must also remain
unaffected.
NOTICE

Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
If the connected trailer is not recognised, or when using towing brackets that were not retrofitted by
Volkswagen, the start/stop system must be deactivated manually using the button in the
centre console before starting to tow a trailer, and must remain switched off for as long as the trailer
is being towed ⇒.
Always switch off the anti-theft alarm before a trailer is hitched or unhitched or a bicycle
carrier is loaded or unloaded ⇒ Central and manual locking. The tilt sensor could otherwise trigger
an alarm unintentionally.
With a new engine, do not tow a trailer during the first 1,000 km ⇒ Running in the engine.
Some retro-fitted towing brackets may cover the aperture for fitting the towing eye. If so, the
towing eye cannot be used for towing or tow-starting other vehicles. For this reason, the retro-fitted
towing bracket ball head should be stored in the vehicle at all times.
It is dangerous to transport people in a trailer and it may also be illegal.
DANGER
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and
serious injuries.
•Only use the towing bracket if it is fitted properly and is not damaged.
•Do not carry out any alterations or repairs to the towing bracket.
•Wherever possible, swivel in or remove the ball head when a trailer is not being used in
order to reduce the risk of injury in rear-end collisions, and the risk of injury to
pedestrians and cyclists when the vehicle is parked.
•Never install a weight-distributing or load-balancing towing bracket to the vehicle. The
vehicle is not constructed for these kinds of towing brackets. The towing bracket can
fail, causing the trailer to tear loose from the vehicle.
WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling,
increase the braking distance and lead to accidents.
•Always secure loads properly using suitable and undamaged securing straps.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Trailers with a high centre of gravity are more likely to tip over than trailers with a low
centre of gravity.
•Always drive carefully and think ahead. Accelerate carefully and gently. Avoid abrupt
and sudden driving and braking manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never drive faster than 80 km/h (50 mphyfZKHQWRZLQJDWUDLOHUDOVRNPKPSK\f
in exceptional cases. This also applies to countries where higher speeds are permitted.
Keep to country-specific speed limits which may be lower for vehicles with trailers than
for vehicles without trailers.
•Never try to stop a trailer from snaking by increasing your speed.
•Never install a weight-distributing or load-balancing towing bracket on the vehicle.
WARNING
The start/stop system must always be switched off manually when towing a trailer using
towing brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur
in the brake system, possibly resulting in accidents and serious injuries.
WARNING
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicleyf.
NOTICE

Technical requirements
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Engine cooling system
There is an increased load on the engine and the engine cooling system when trailer towing. The
engine cooling system must contain sufficient engine coolant and be able to cope with the extra
load added by the trailer.
Trailer brake
If the trailer is equipped with its own brake system, comply with the relevant regulations.
Trailer tail light clusters
The trailer tail light clusters must work correctly and meet legal requirements. Do not exceed the
maximum power consumption for the trailer.
Exterior mirrors
If you are unable to see the traffic behind the trailer in the vehicle's standard exterior mirrors,
additional exterior mirrors should be fitted in accordance with any country-specific regulations.
Before setting off, adjust the mirrors so that you have a sufficient view of the rear.
Retrofitting a towing bracket
Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always
check and follow the data provided by the towing bracket manufacturer.
Maximum power consumption of the trailer's electrical consumers
Never exceed the specified values.
Europe, Asia, Africa, South and Central America
All brake lights84 watts
Turn signal per side42 watts
All side lights100 watts
All tail lights42 watts
Rear fog light42 watts
Australia
All brake lights108 watts
Turn signal per side54 watts
All side lights100 watts
All tail lights54 watts
Rear fog light54 watts
Towing a trailer places additional demands on the vehicle. Volkswagen recommends
additional services between the normal inspection intervals if the vehicle is used frequently for
towing a trailer.
Electrically adjustable ball coupling
If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached
from the towing vehicle. This can cause serious accidents and fatal injuries.
•Never fit a towing bracket to the rear bumper or to its fastenings. The towing bracket
must not prevent the rear bumper from functioning correctly.
•Do not carry out any alterations to the exhaust or brake systems.
WARNING
•The vehicle electronics may be damaged if the trailer's power consumption is too high.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other sources of electricity. Only use suitable connectors to provide
power to the trailer.
NOTICE

Fig. 192 On the right of the luggage compartment: button for releasing the ball coupling.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The towing bracket coupling ball is located in the bumper. The electrically adjustable ball couple is
swivelled out mechanically and cannot be removed.
Releasing and swivelling out ball head
•Bring the vehicle to a standstill and apply the electronic parking brake ⇒ Electronic parking 
brake.
•Switch off the engine.
•Open the boot lid.
•Briefly pull the button ⇒ Fig. 192 on the right-hand side of the luggage compartment. The ball
head is released electrically and folds out automatically. The indicator lamp in the button
flashes.
•Continue rotating the ball head until you hear and feel it click into place and the indicator lamp
in the button lights up continuously.
•Close the boot lid.
Swivelling in the ball head
•Bring the vehicle to a standstill and apply the electronic parking brake ⇒ Electronic parking 
brake.
•Switch off the engine.
•Uncouple the trailer and disconnect the electrical connection between the vehicle and the
trailer. If fitted, remove the adapter from the trailer socket.
•Open the boot lid.
•Briefly pull the button ⇒ Fig. 192 on the right-hand side of the luggage compartment. The ball
head is electrically unlocked.
•Swivel the ball head under the bumper until you hear and feel it click into place and the indicator
lamp in the button lights up continuously.
•Close the boot lid.
Meaning of indicator lamp in the button
•If the indicator lamp in the button ⇒ Fig. 192 is lit up permanently when the boot lid is open, the
ball head is correctly engaged in the extended or retracted position.
•If the indicator lamp in the button flashes, the ball head has either not clicked into place properly
or it is damaged ⇒.
•The indicator lamp in the button goes out approximately one minute after the luggage
compartment is closed.
Improper use of the towing bracket can cause injury and accidents.
•Only use the ball head if it has clicked into place properly.
•Ensure that no people, animals or items are in the path of the ball head.
•Never interrupt the ball head, for example with tools, when it is swivelling.
•Never press the button ⇒ Fig. 192 if a trailer is attached or if a luggage rack or other
accessories are fitted to the ball head.
•If the ball coupling does not engage properly or there is a fault in the electrical system
or the towing bracket itself, do not use the towing bracket and have it checked by an
authorised workshop.
•Never use the towing bracket if the diameter of the ball is below 49 mm at the smallest
point.
WARNING
Do not aim a high-pressure cleaner or steam cleaner directly at the mechanically
positioned ball coupling or the fitted trailer socket. Seals could be damaged or the grease
required for lubrication could be washed off.
NOTICE