Troubleshooting
Warning and indicator lamps on the instrument cluster display
Fault in electronic parking brake. Go to a qualified workshop.
Electronic parking brake does not switch off
The electronic parking brake will not switch itself off if the prerequisites for switching off are not met
or the 12-volt vehicle battery is discharged. Use jump leads ⇒ Jump starting.
Noises of the electronic parking brake
•Noises may be heard when the electronic parking brake is switched on or off.
•If the electronic parking brake has not been used for a long period, the system will carry out
occasional automatic and acoustic checks when the vehicle is parked.
Auto Hold function
Fig. 152 In the centre console: button for the Auto Hold function.
Description of the Auto Hold function
The Auto Hold function can hold the vehicle stationary. The vehicle does not have to be held on the
foot brake.
Old: The Auto Hold function is active when the indicator lamp in the button
⇒ Fig. 152 (arrowyf O L J K W V X S yellow and the indicator lamp in the instrument cluster display
lights up green.
New: The activated Auto Hold function holds the vehicle stationary when the indicator lamp
lights up green on the instrument cluster display.
The Auto Hold function stops holding the vehicle when it starts to move away.
If any of the conditions for the Auto Hold function change while the vehicle is stationary, the Auto
Hold function will switch off automatically. The green indicator lamp in the instrument cluster
display then goes out together with the yellow indicator lamp in the button.
Switching on the Auto Hold function
The Auto Hold function can be switched on when the driver door is closed and the engine has been
started.
•Press the button ⇒. The indicator lamp ⇒ Fig. 152
in the button (arrowyf O L J K W V X S yellow. The Auto Hold function is operational, but the vehicle is
not necessarily held stationary ⇒.
The incorrect use of the electronic parking brake can cause accidents and serious
injuries.
•Never use the electronic parking brake to brake the vehicle, except in emergencies.
The braking distance is considerably longer as only the rear wheels are braked. Always
use the foot brake.
•Never activate the accelerator from the engine compartment if a position or gear has
been selected and the engine is running. The vehicle could move, even if the electronic
parking brake is applied.
WARNING
Exiting the vehicle incorrectly can cause the vehicle to roll away. This can cause
accidents, serious injuries and damage to property.
•Always park the vehicle in the specified order ⇒ Parking.
•Before leaving the vehicle, make sure that the electronic parking brake is switched on
and that the indicator light lights up red on the instrument cluster display when
the ignition is switched off.
WARNING
DSG: if the gear selector lever is moved to position N, the Auto Hold function will not be switched
on or will be switched off. As a result, the vehicle will not be held securely in a stationary position ⇒
.
Holding the vehicle stationary with the Auto Hold function
•Make sure that the Auto Hold function is operational. The indicator lamp in the
button lights up yellow.
•Brake the vehicle to bring it to a standstill ⇒ Parking.
•Manual gearbox: disengage the clutch and either keep the clutch fully depressed or shift to
neutral.
•Release the brake. The indicator lamp will light up greenon the instrument cluster display.
The vehicle is being held stationary by the Auto Hold function ⇒.
Switching off the Auto Hold function
•Press the button ⇒. The indicator lamp in the button
⇒ Fig. 152 (arrowyf V Z L W F K H V R I I .
The electronic parking brake switches on automatically to hold the vehicle securely. However, the
electronic parking brake will not switch on if the brake pedal is depressed when the Auto Hold
function is switched off ⇒.
Switching off the Auto Hold function temporarily using the button
It can sometimes be necessary to turn the Auto Hold function off temporarily to enable the vehicle
to roll more easily, for example when manoeuvring.
•With the engine switched on, depress the brake pedal.
•Press the button. The Auto Hold function is deactivated.
The Auto Hold function will be reactivated as soon as the brake pedal is depressed again when the
vehicle has come to a standstill.
The system's limits
If the clutch grinds while the ignition is switched off or the driver door is open, the vehicle cannot be
secured against rolling away with the Auto Hold function or the electronic parking brake in certain
circumstances ⇒. After switching off the ignition or opening the driver door, make sure
that the indicator lampin the instrument cluster display lights up red. The electronic
parking brake is switched on.
Safety notes on the parking systems
The parking systems include the following:
•Park Distance Control ⇒ Park Distance Control.
•Rear view camera system (Rear Viewyf ⇒ Rear view camera system (Rear Viewyf.
•Park Assist ⇒ Park Assist.
•Area View ⇒ Area View.
•Trailer manoeuvring system (Trailer Assistyf ⇒ Trailer Assist
The systems available depend on the equipment in the vehicle.
Always observe and follow the general safety notes when using the parking systems.
®
The intelligent Auto Hold function cannot overcome the laws of physics, and operates
only within the limits of the system. Never let the extra convenience afforded by the Auto
Hold function tempt you into taking any risks when driving.
•Make sure that the indicator lamp in the instrument cluster display lights up green
or red if you want to hold the vehicle securely. The vehicle is being held by the
Auto Hold function if the green indicator lamp is lit and by the electronic parking brake
if the red warning lamp is lit.
•Never leave the vehicle if the engine is running and the Auto Hold function is switched
on.
•The Auto Hold function cannot hold the vehicle in all hill start situations or brake it
sufficiently on all slopes going downhill, e.g. if the ground is slippery or icy.
WARNING
Switch off the Auto Hold function before driving into a car wash. Damage may otherwise
be caused by automatic activation of the electronic parking brake.
NOTICE
Volkswagen recommends that drivers practise using the parking systems in a traffic-calmed
area or car park to allow them to familiarise themselves with the systems and their functions.
Park Distance Control
Introduction
This chapter contains information on the followingsubjects:
⇒ Switching on and off
⇒ Display representation
⇒ Settings
⇒ Troubleshooting
The Park Distance Control system
assists the driver when manoeuvring
and parking.
Park Distance Control detects the distance from an obstacle by means of sensors in the front and
rear bumpers ⇒ Vehicle overviews. If there is an obstacle in the detection range of the sensors, the
system indicates this on the Infotainment system and by means of signal tones.
System limits
The sensors may not always be able to detect objects such as trailer drawbars, thin rails, fences,
posts, trees, very low or high obstacles and open or opening boot lids.
In some cases, dirt and ice on the sensors could be registered as an obstacle.
Switching on and off
Fig. 153 In the centre console: button for switching Park Distance Control on and off (depending on
equipmentyf .
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Switching on Park Distance Control
•Select reverse gear.
•OR: press the button or .
The intelligent technology used in the parking systems cannot overcome the laws of
physics, and functions only within the limits of the system. Never let the extra
convenience afforded by the parking systems tempt you into taking any risks when
driving. The parking systems cannot replace the full concentration of the driver.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Unintentional vehicle movements can cause serious injury.
•Keep looking in the direction in which you are parking and at the relevant area
surrounding the vehicle.
•Do not allow the displays in the instrument cluster and the images shown in the
Infotainment system to distract you from the traffic.
•Always monitor the area around the vehicle as the parking systems will not always
detect infants, animals and objects.
•The parking systems have blind spots in which obstacles and people are not
registered.
•External sources of sound and certain surfaces on objects and clothing may influence
the sensors' signals. In certain circumstances, the systems will be unable to detect or
properly detect people and objects.
•Certain objects, for example narrow posts or railings, may be difficult or impossible to
see on the screen because of its low resolution or poor light conditions.
•When approaching objects at high speeds, the parking systems' signals and displays
may not respond quickly enough to emit a warning.
WARNING
Park Assist can be activated retroactively. If a suitable parking space was driven past before,
it is displayed.
Driving into a parking space
Fig. 158 On the instrument cluster display: parking perpendicular to the road. Looking for a parking
space, positioning the vehicle for parking and manoeuvring.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 158 (reverse perpendicular parking modeyf :
Prompt to drive forward
Your vehicle
Parked vehicle or obstacle.
Parking space detected
Prompt to select reverse gear.
Prompt to press the brake pedal.
Progress bar Symbolically shows the relative distance still to be driven.
The prerequisites for parking space selection must be met ⇒ Prerequisites and the vehicle must be
stationary.
•Release the steering wheel ⇒.
•Select reverse gear when a reverse arrow appears on the instrument cluster display.
•Carefully press the accelerator.
•Brake when an acoustic signal prompting you to change direction sounds, an arrow
⇒ Fig. 158① lights up, the white symbol lights up or a message is displayed.
•Drive forwards until an acoustic signal sounds or until the prompt to reverse is shown on the
instrument cluster display.
•Repeat reversing and driving forwards until a corresponding message is displayed on the
instrument cluster. A signal tone may also sound.
Driving out of a parking space
Fig. 159 On the instrument cluster display: driving out of a parallel parking space.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 159:
Stationary vehicle.
Your vehicle with reverse gear engaged
Progress bar. Symbolically shows the relative distance still to be driven.
Direction indicator for next manoeuvre for driving out of the parking space.
Park Assist can drive out of parallel parking spaces.
Requirements for driving out of a parking space while using Park Assist must be fulfilled
⇒ Prerequisites.
•Press the button.
•Use the turn signal and main beam lever to select the direction (left or rightyf L Q Z K L F K \ R X Z R X O G
like to drive out of the parking space.
•Select reverse gear.
•Release the steering wheel when the following message is shown: Steer. intervention active.
Check area around veh.!
•Carefully press the accelerator.
•Brake when an acoustic signal sounds, the white symbol lights up or when the prompt to
drive forwards appears on the instrument cluster display.
•Depress the brake pedal until Park Assist steering activity has been completed or until the white
symbol disappears on the instrument cluster display.
•Repeat reversing and driving forwards until a corresponding message is displayed on the
instrument cluster. A signal tone may also sound.
•Take over steering with the steering angle set by Park Assist.
•Drive the vehicle out of the parking space when permitted by the traffic situation.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
No sensor visibility, error message, system switches itself off
Park Assist is switched off if a sensor fails.
•Clean the sensors or remove stickers or accessories from the sensors and cameras ⇒ Caring
for and cleaning the vehicle exterior.
•Check whether any damage is visible.
The system is not responding as expected
•The sensors are dirty ⇒ Caring for and cleaning the vehicle exterior. The sensor visibility may
be impaired by dirt and snow or also residue from cleaning agents or coatings.
•The system requirements must be met ⇒ Prerequisites.
•The sensors are covered by water.
•Park Assist cannot be switched on if the factory-fitted towing bracket is electrically connected to
the trailer. For vehicles with the trailer manoeuvring system, this function is switched on when
the button is operated ⇒ Trailer towing.
•The vehicle is damaged in the area of the sensors, e.g. caused by parking collisions.
•The detection ranges of the sensors are blocked by add-on parts, e.g. bicycle carriers.
•Changes have been made to the paintwork in the area of the sensors or structural modifications
have been made, e.g. on the vehicle front end or the running gear.
•The ultrasound signal is subject to interference from external noise sources, e.g. rough tarmac
surface or cobblestones.
Response to all circumstances
•Switch off the system temporarily.
•Check whether any of the causes described below apply.
•You can switch the system back on again once you have rectified the cause of the problem.
•If the system still fails to respond as expected, have the system checked by a qualified
workshop.
Area View
Introduction
This chapter contains information on the followingsubjects:
⇒ Prerequisites
⇒ Switching on and off
⇒ Display representation
⇒ Operating camera views
⇒ Troubleshooting
Area View provides you with an
overview of the area around the vehicle
•If the system still fails to respond as expected, have the system checked by a qualified
workshop.
Trailer Assist
Introduction
This chapter contains information on the followingsubjects:
⇒ Prerequisites
⇒ Operation
⇒ Troubleshooting
Trailer Assist helps the driver when
reversing or manoeuvring the vehicle
when towing a trailer.
The trailer manoeuvring system steers a trailer by adjustment of the rotary knob for the exterior
mirrors. The driver must control the accelerator, gear changes and brake!
System limits
The camera may not always be able to detect objects such as trailer drawbars, thin rails, fences,
posts, trees and open or opening boot lids. This can result in damage to your vehicle.
The camera must be kept clean and free of ice and snow, and must not be covered up by stickers
or other objects, as this will prevent the system from working properly. The drawbar must not be
covered.
Trailer Assist should only be used when the boot lid is fully closed.
The trailer manoeuvring system will be automatically ended around ten minutes after
activation. The function will also be ended if no driver interaction is detected within a period of
approximately three minutes.
Prerequisites
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The following prerequisites must be met for the trailer manoeuvring system to function:
•Engine running.
•ESC is switched on.
•Driver door and boot lid are closed.
•Exterior mirrors are not folded in.
•A single- or- two-axle trailer without steered axles is hitched to the vehicle and electrically
connected.
•Vehicle and trailer are stationary.
•Do not exceed the maximum jack-knifing angle.
•The drawbar length has been determined.
Determining the drawbar length
Trailer Assist requires a few turning and cornering manoeuvres to enable it to determine the length
of the drawbar. The more accurately it can determine the length of the drawbar, the bigger the
angles available when manoeuvring. The trailer manoeuvring system divides the available
maximum limit positions on the angle display into four steps: approx. 30°, 45°, 60° and 75°.
For technical reasons, the trailer manoeuvring system cannot always detect trailers with LED
rear lights correctly.
The trailer manoeuvring system does not use the area around the vehicle for orientation.
No obstacle detection takes place. Drivers must judge for themselves whether the trailer
can be manoeuvred safely.
•Always pay close attention to the movements of the trailer and, if required, stop the
manoeuvre to avoid causing any damage. On rare occasions the trailer may behave
differently, even when Trailer Assist is operated correctly.
•Do not rely only on the displays in the instrument cluster.
NOTICE
•Switch off TCS: press the button for around one second.
•Switch on ESC Sport: press the button for longer than three seconds.
•Switch on TCS: press the button again. ESC Sport is switched off.
Troubleshooting
Warning and indicator lamps in the event of faults
Do not drive on! Brake system fault. Seek expert assistance immediately ⇒.Lit
up: ABS failure or defect. Go to a qualified workshop. The vehicle can be braked without ABS.
Lit up: ESC switched off by the system. Switch the ignition on and off. Drive a short distance at a
speed of 15 – 20 km/h (9 – 12 mphyf L I Q H F H V V D U \ , I still lights up, seek expert assistance.
Notes on the brake support systems
If you suspect that there is a malfunction in the systems, read and observe the following notes:
•The ESC and TCS can function properly only if all four wheels are fitted with the same tyres.
Any differences in the rolling radius of the tyres can cause the system to reduce engine power
unexpectedly.
•If there is a fault in the anti-lock brake system, the ESC, TCS and EDL will also stop working.
•Operating noises may be heard during the self-regulation processes of the systems explained
above.
Practical equipment
Stowage areas
Introduction
This chapter contains information on the followingsubjects:
⇒ Stowage compartment on the driver side
⇒ Stowage compartment on the front passenger side
⇒ Stowage compartment in the dash panel
⇒ Stowage compartment in the front centre armrest
⇒ Stowage compartment in the roof console (glasses compartmentyf
⇒ Folding table
⇒ Drawers
⇒ Coat and bag hooks
Use stowage compartments only to stow light or relatively small objects.
A factory-fitted CD changer, Apple iPod adapter, USB connection or multimedia socket
(MEDIA-INyf may be located in the stowage compartment in the centre armrest.
•If the brake warning lamp lights up together with the ABS indicator lamp , the
control function of the anti-lock brake system may have failed. This can cause the rear
wheels to lock quickly when you brake. Locked rear wheels can lead to a loss of
control of the vehicle. If possible, reduce your speed and drive carefully at low speed
to the nearest qualified workshop in order to have the brake system tested. Avoid
sudden braking and driving manoeuvres on the way.
•The anti-lock brake system is not functioning correctly if the ABS indicator lamp
does not go out or comes on while the vehicle is in motion. The vehicle can be stopped
using the normal brakes only (without the anti-lock brake systemyf 7 K H S U R W H F W L R Q
provided by the anti-lock brake system is no longer available. Go to a qualified
workshop as soon as possible.
WARNING
®
Always ensure that the ventilation openings between the rear window and the stowage area
are uncovered to allow stale air to escape from the vehicle.
Stowage compartment on the driver side
Fig. 163 On the driver side: stowage compartment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: pull the handle ⇒ Fig. 163.
To close: press the cover upwards until it engages.
There is a memory card holder on the inside of the cover.
Stowage compartment on the front passenger side
Loose objects may be flung through the vehicle interior in the event of a sudden driving or
braking manoeuvre. This can cause serious injury and can also lead to loss of control of
the vehicle.
•Do not stow any pets or any hard, heavy or sharp objects in the vehicle's open stowage
areas, on the dash panel, on the shelf behind the rear seats, or in items of clothing and
bags in the vehicle interior.
•Always keep stowage compartments closed while the vehicle is in motion.
WARNING
Objects in the driver footwell can hinder pedal operation. This can lead to loss of control
of the vehicle and increase the risk of serious injury.
•Please ensure that all pedals can always be operated without any hindrance.
•The floor mats must always be properly secured in the footwell.
•No additional floor mats or other floor coverings should be placed over the fitted floor
mat.
•Ensure that no objects can enter the driver footwell while the vehicle is in motion.
•If there are any objects in the footwell, remove them when the vehicle is parked.
WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to
serious burns and other injuries.
•Before adjusting the seats, always ensure that there is no lighter on or near the
moveable parts of the seat.
•Before closing stowage areas or compartments always ensure that there is no lighter
in the way.
•Never stow lighters in stowage areas, compartments or on other surfaces in the
vehicle. High surface temperatures, especially in summer, may cause cigarette lighters
to self-ignite.
WARNING
•Hard objects could rub against the wires of the heating element in the rear window and
cause damage.
•Do not stow any temperature-sensitive objects, food or medicines inside the vehicle.
Hot and cold temperatures could damage them or render them unusable.
•Objects stored in the vehicle that are made from transparent materials, such as
glasses, magnifying glasses or transparent suction cups on the windows, can
concentrate the sun's rays and thus cause damage to the vehicle.
NOTICE