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Technical progress has made it possible to considerably reduce servicing requirements. An oil change
service must only be carried out when required by the vehicle. The individual conditions in which the
vehicle is used and the driver's personal driving style are taken into account. The service reminder is
displayed 30 days before the service is due. The distance is rounded to the nearest 100 km and the
remaining time is rounded to full days.
Service alert
If a service or inspection is due soon, a service alert will appear the next time the ignition is switched
on.
The number of kilometres or amount of time shown correspond to the maximum number of
kilometres or maximum time that can still be driven before the next service.
Service event
In the event of a due service or a due inspection, a signal tone will be given when the ignition is
switched on and the spanner symbol will be displayed for several seconds on the instrument
cluster display. One of the following displays will also appear Fig. 19
Inspection now!
Oil service now!
Oil service and inspection now!
Checking service schedules
You can access the current scheduled service information when the ignition is switched on, the
engine is not running, and the vehicle is stationary:
Accessing the service schedule in the Infotainment system.
Press the button or function button.
Press the Vehicle and function buttons Infotainment system controls and displays
Select the Service menu option to display the service information.
Vehicles with analogue instrument cluster.
Press and hold the button in the instrument cluster Instrument clusteruntil the text Service
appears in the display.
Release the button. The current scheduled service will be shown in the display.
Vehicles with digital instrument cluster.
Information on the scheduled service can be accessed only via the Service menu Service menu
Resetting the service interval display
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Turn signals
Side lights, dipped beam headlights and main beam headlights
Tail light clusters
Brake lights
Rear fog light
Number plate light
Information on changing bulbs Changing bulbs
DANGER
Please observe important safety information about the front passenger front airbag Fitting and
using chi
WARNING
Driving under the influence of alcohol, drugs, medication or narcotics could cause accidents and fatal
injuries.
Alcohol, drugs, medication and narcotics can severely impair senses, reaction times and driving
safety. This could cause you to lose control of the vehicle.
WARNING
Always observe current traffic regulations and speed limits, and think ahead when driving. The
correct interpretation of the driving situation can make the difference between reaching your
destination safely and having an accident with serious injuries.
NOTICE
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate
servicing work or non-availability of Genuine Parts.
Observe the instructions and information for vehicles with an N1 approval Information about
vehicles with N1 approval (light commercial vehicle)
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instructions should be followed Safety
If the vehicle is going to be sold in another country or used in another country for an extended
period, the legal requirements applicable in that country must be observed.
In some cases, certain equipment will have to be fitted or removed and functions deactivated. The
scope of services and service types could also be affected. This is particularly important if the vehicle
is driven in another climate region for a long period of time.
Because different frequency bands are used in different countries, the factory-fitted Infotainment
system may not work in other countries.
NOTICE
Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate
servicing work or non-availability of Genuine Parts.
Volkswagen cannot be held responsible if the vehicle does not comply with or only partly complies
with the relevant legal requirements in other countries and continents.
Troubleshooting
Unusual braking behaviour
The warning lamp lights up red.
A text message may also be displayed.
The vehicle does not brake in the usual way or the braking distance is longer than normal.
There is a malfunction in the brake system.
Go to the nearest qualified workshop without delay.
Drive at low speed and be prepared for longer braking distances and the need to apply increased
pedal pressure.
Brake pad wear indicator
The indicator lamp lights up yellow.
Front brake pads are worn.
Go to a qualified workshop immediately.
All brake pads should be checked and renewed as necessary.
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advisor will note these on the order.
The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.
WARNING
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in
breakdowns, accidents and serious injury.
NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack
of part availability.
Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle
remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service
Fig. 210 Vehicle data sticker with PR number for the relevant service (illustration).
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The specified service intervals and scope of service are always for vehicles used under normal
operating conditions.
If the vehicle is operated under severe conditions, some work will have to be performed before the
next service or at shorter intervals than those specified.
Severe operating conditions are, for example:
th high levels of dust,
This applies particularly to the following components (according to equipment):
Care allergen filter
The service advisor at your qualified workshop will be pleased to advise you on whether your vehicle
requires more frequent work between the normal service intervals due to the conditions under
which it is used.
WARNING
Inadequate servicing, no servicing at all, or failure to adhere to service intervals may result in
breakdowns, accidents or serious injury.
Have service work carried out by an authorised Volkswagen dealership or workshop.
NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack
of part availability.
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The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluids). The maintenance work is divided into inspection work and servicing work. You can
find out what work is required in detail for your vehicle:
Inspection work
Electrics
-volt vehicle battery: check and replace if necessary.
Engine/gearbox
tem: check.
-belt: check.
Running gear
heck.
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heck.
Body
Servicing work
In addition to the inspection work (depending on the operating conditions and vehicle equipment,
e.g. engine, gearbox or service fluids), further servicing work must be performed on your vehicle.
The work is dependent on either time and/or mileage.
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Care allergen filter: change.
It is also possible to have servicing work carried out in between the scheduled service events
Fixed service or flexible service
The scope of service is subject to change for technical reasons (continuous further development of
components). Your Volkswagen dealership or qualified workshop always has the latest information
about any changes.
Vehicle care
Notes on vehicle care
Regular, expert care helps to maintain your vehicle.
The longer contamination or dirt is left on the surface of vehicle components and upholstery fabrics,
the more difficult it can become to clean and treat them. Extended exposure may mean that it is no
longer possible to remove contamination or dirt.
Volkswagen recommend using Genuine care products that have been matched to your vehicle.1)
Consult a qualified workshop if you have any specific questions or if vehicle parts are not listed.
WARNING
Incorrect care and cleaning of vehicle components can impair the safety features of the vehicle and
cause serious injury.
be cleaned according to the manufacturer's instructions.
airbag modules.
ms against parts with sharp edges, e.g. when cleaning the insides of the
wheel housings.
WARNING
If the windows are covered in dirt, condensation, or ice, visibility will be reduced and the risk of
accidents and severe injuries will increase. This could impair the safety equipment of the vehicle.
-repellent window coating agents. In unfavourable
conditions, such coatings can cause increased dazzle.