
Fig. 144symbol in the vehicle does not mean that the control unit is not 
transmitting the current position or speed of the vehicle. 
Personal data 
Volkswagen collects, processes and uses the user's personal data in accordance with statutory 
requirements. You can access the current data protection policy on the Volkswagen homepage. 
Deactivating Car-Net services 
 
Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently 
deactivated. 
First read and observe the introductoryinformation and safety warnings
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services 
and deactivated control unit. 
If your vehicle is already equipped with the legally required emergency call function eCall, this 
function will not be affected by the deactivation described here. 
Temporary deactivation 
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual 
or all services for the duration of the workshop visit. The services will be available again once the 
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be 
deactivated manually in the Infotainment system. The services can then be run again when the 
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a 
corresponding indication on the start page of the Car-Net portal. 
Permanent deactivation 
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your 
request. 
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker 
Fig. 145to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen 
emergency call service nor the automatic accident notification will work. All other e-Remote and 
Security & Service services will also be deactivated. 
Service impairment or interruption  

WARNING 
A roof carrier that has not been approved for the vehicle or a roof carrier that is fitted to a vehicle 
that is not approved for use with a roof carrier may cause accidents or injuries. 
Use only roof carriers that have been approved by Volkswagen for your vehicle type. 
Never use a roof carrier on a vehicle that has not been approved for use with a roof carrier. 
A roof carrier that is fitted nevertheless may become loose whilst the vehicle is in motion and fall 
from the vehicle roof. 
 
NOTICE 
Securing a roof carrier of any kind to a vehicle that is not approved for use with a roof carrier may 
lead to severe damage to the vehicle. 
Securing roof carriers 
First read and observe the introductoryinformation and safety warnings
Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely 
 
Attaching the roof bars and load carrier 
Mount roof bars to the roof railing according to the installation instructions provided. 
Once you have fitted the roof bars, you can then secure the respective carrier system on them. 
 
WARNING 
Incorrectly attaching and using the roof bars and load carrier could cause the whole roof carrier to 
fall off the roof. This could cause accidents and injuries. 
Only use roof bars and load carriers when they are undamaged and fitted correctly. 
Always fit roof bars and load carriers correctly. Always observe the installation instructions provided 
by the manufacturer. 
Attach the roof bars only at the specified mounting points. 
Special roof carriers for items such as bicycles, skis, surfboards etc. should always be properly 
installed. Always observe the installation instructions provided by the manufacturer. 
Check that the roof carrier is secured before starting your journey and tighten as necessary after 
driving a short distance. During a long trip, check all screw connections and fasteners at each stop. 
Do not carry out any modifications or repairs to the roof bars or the load carrier.  

Tow-starting
Towing
Fitting the rear towing eye
Fitting the front towing eye
Towing requires some experience, especially when using a tow rope. Both drivers should be familiar 
with the technique required for towing. Inexperienced drivers should not attempt to tow. 
Ensure that no excessive pulling forces occur and take care to avoid jerking movements. When 
towing offroad, there is always a risk of overloading the anchorage points. 
Observe any legal requirements when towing or tow-starting. 
Tow-starting 
Tow-starting describes the procedure for starting the vehicle by moving it using another towing 
vehicle. 
The vehicle can be tow-started with a tow-bar or a tow-rope. 
Towing 
Towing is where a vehicle that cannot be driven is pulled with the aid of another vehicle. 
The vehicle can be towed with a tow-bar or a tow-rope. When the engine is stopped, the gearbox is 
not lubricated sufficiently at higher speeds and over long distances: 
 km/h (30 mph). 
 km. 
Tow rope, tow bar 
It is easier and safer to tow a vehicle with a tow bar. Use a tow rope only if you do not have a tow 
bar. 
The tow rope should be slightly elastic to reduce the strain on both vehicles. It is advisable to use a 
tow rope made of synthetic fibre or similarly elastic material. 
Towing with a tow truck 
If your vehicle is to be raised on one axle for towing, this may only be done using the following axles 
according to the gearbox/drive combination: 
Front-wheel drive 
Manual gearboxFront or rear axleAutomatic gearboxFront axle 
 
WARNING 
If a vehicle is being towed, the vehicle handling and braking efficiency will change significantly.  

original containers as 
people finding these containers could drink them. 
es. 
 
-ventilated 
area. 
r or other volatile fluids for vehicle care. 
These substances are toxic and highly flammable. They could cause fires and explosions. 
 
NOTICE 
this can result in serious malfunctions and engine damage. 
-on parts in front of the air intake reduce the cooling effect of the 
coolant. The engine may overheat at high ambient temperatures and high engine loads. 
 
Leaking service fluids can pollute the environment. Spilt service fluids must be collected in suitable 
containers and disposed of properly and with respect for the environment. 
Washer fluid 
 
Fig. 185 In the engine compartment: cap on the washer fluid reservoir. 
The washer fluid level should be checked regularly and topped up as necessary. 
A strainer is located in the neck of the washer fluid reservoir. The strainer keeps large dirt particles 
away from the windscreen washer jets when refilling. The strainer should be removed for only 
cleaning. If the strainer is damaged or is not present when refilling, dirt particles can enter the 
system and block the washer jets. 
In the engine compartment 
on the cap Fig. 185  

 
peratures, add a special anti-freeze agent so that the fluid cannot freeze  
The windscreen washer fluid reservoir has a capacity of about 3.0 litres, according to the vehicle 
equipment. 
 
WARNING 
Never mix coolant additive or other unsuitable additives into the washer fluid. These may leave an 
oily film on the screen, restricting the field of vision. 
 
-freeze agent should be added to the washer fluid if necessary. 
 
NOTICE 
cause the ingredients to flocculate and block the washer jets. 
rrect service fluids are filled through the 
correct openings. The use of incorrect service fluids could result in serious malfunctions and engine 
damage. 
Engine oil 
 Introduction 
This chapter contains information on the followingsubjects: 
Engine oil standards
Changing engine oil
Engine oil consumption
Checking the engine oil level and refilling the engine oil
Troubleshooting
The engine oils are not only tailored to the requirements of engines and exhaust gas treatment 
systems, but also to fuel quality. Due to the way in which a combustion engine works, engine oil 
always comes into contact with combustion residues and fuel, which has corresponding effects on 
the ageing process of the oil. The correct engine oil is important for the function and service life of 
the engine. A special multigrade high-lubricity oil has been filled at the factory and this can normally 
be used as an all-season oil.  

latest information about any changes. Volkswagen therefore recommends having engine oil changes 
done by a Volkswagen dealership. 
Information for warning and indicator lamps lit up can be found in the troubleshooting at the end of 
the chapter Troubleshooting 
 
WARNING 
Incorrect handling of engine oil can cause serious burns and other injuries. 
 
 
original container. This also applies to used oil until it is 
disposed of. 
may then drink the engine oil. 
skin. Skin that has been in contact with engine oil 
should be washed thoroughly with water and soap. 
allow the engine to cool down. 
 
Leaking or spilt engine oil can pollute the environment. Spilt service fluids must be collected and 
then disposed of properly and in an environmentally responsible way. 
Engine oil standards 
First read and observe the introductoryinformation and safety warnings
If possible, use only Volkswagen-approved engine oil 
flexible oil change service, use only approved flexible service engine oil that complies with the 
corresponding VW standard. 
Since the quality of fuels can vary greatly between individual markets, this must be taken into 
account when selecting the correct engine oil. 
The use of engine oils compliant with the VW 504 00, VW 507 00 and VW 508 00 specifications 
requires a fuel quality compliant with EN 228 (petrol) and EN 590 (diesel), or fuel of an equivalent 
quality. Engine oils compliant with VW 504 00, VW 507 00 and VW 508 00 are therefore unsuitable 
for use in a large number of markets. 
If the engine has been filled with engine oil in accordance with the standards W 502 00, VW 504 00 
and VW 507 00, a sticker with the relevant information will be located on the lock carrier in the 
engine compartment. Observe this information!  

With the engine at operating temperature, park the vehicle on a level surface to ensure that the 
engine oil reading is correct. 
 
Switch off the engine and wait a few minutes for the engine oil to flow back into the sump. 
 
Open the bonnet In the engine compartment. 
 
Identify the engine oil filler cap and oil dipstick. The engine oil filler opening can be recognised by 
the symbol  on the cap and the oil dipstick has a coloured handle. If you cannot find the cap and 
dipstick, please contact a qualified workshop. 
 
Pull the dipstick out of the guide tube and wipe it off with a clean cloth. 
 
Insert the oil dipstick into the guide tube again as far as it will go. If there is a marking on the upper 
end of the oil dipstick, this marking must fit into the corresponding groove at the top end of the 
guide tube upon insertion. 
Engine oil 
level too high. Observe any messages that are shown on the instrument cluster display or contact a 
qualified workshop . Do not fill any engine oil . Continue with step 16. Engine oil level OK. 
Engine oil can, e.g. in the case of high engine loads , be filled up to the upper limit of this range. 
Continue with step 8 or 16. Engine oil level is too low. Engine oil must be filled. Continue with 
step 8. 
 
After reading off the oil level, push the oil dipstick back into the guide tube as far as it will go. 
 
Unscrew the cap of the engine oil filler opening . 
 
Using only the engine oil approved by Volkswagen expressly for this engine, fill oil gradually in small 
amounts (no more than 0.5 l). 
  

engine oil to flow into the sump up to the marking on the engine oil dipstick. 
 
Read the engine oil level from the dipstick again before refilling with a further small quantity of 
engine oil. Never overfill engine oil . 
 
After refilling, the engine oil level should be in the middle of area 
area nd must not be in area . 
 
If too much engine oil has been added unintentionally and the engine oil level is in area 
start the engine. Inform a qualified workshop and seek expert assistance if necessary. 
 
Close the engine oil filler opening with the cap after filling. 
 
Insert the oil dipstick into the guide tube as far as it will go. If there is a marking on the upper end of 
the oil dipstick, this marking must fit into the corresponding groove at the top end of the guide tube 
upon insertion. 
 
Close the bonnet In the engine compartment. 
 
WARNING 
Engine oil can ignite if it comes into contact with hot engine components. It can cause fires, burns 
and other serious injuries. 
up and ignite when the engine is running. 
dipstick is properly inserted back into the guide tube. This will prevent the engine oil from draining 
out on to hot engine components when the engine is running. 
 
NOTICE 
Fig. 186
necessary. The catalytic converter and the engine could otherwise be damaged.