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HV Owner's Manual_Europe_M52N30_en
TABLE OF CONTENTS
1
6
5
4
3
2
8
7
7-2. Steps to take in an emergency
If your vehicle needs to be towed
.......................................... 369
If you think something is wrong
.......................................... 372
If a warning light turns on or a
warning buzzer sounds..... 374
If a warning message is dis-
played ............................... 383
If you have a flat tire (vehicles
with an emergency tire punc-
ture repair kit) ................... 386
If you have a flat tire (vehicles
with a spare tire) ............... 397
If the hybrid system will not start
.......................................... 405
If you lose your keys ........... 407
If the electronic key does not
operate properly (vehicles with
a smart entry & start system)
.......................................... 407
If the 12-volt battery is dis-
charged............................. 409
If your vehicle overheats ..... 414
If the vehicle becomes stuck
.......................................... 417
8-1. Specifications
Maintenance data (fuel, oil level,
etc.)................................... 420
Fuel information .................. 430
8-2. Customization
Customizable features ........ 431
8-3. Initialization
Items to initialize ................. 440
8-4. Certifications
Certifications ....................... 441
What to do if... (Troubleshooting)
.......................................... 572
Alphabetical Index .............. 575
8Vehicle specifications
Index

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HV Owner's Manual_Europe_M52N30_en
authorized repairer, or any reliable
repairer for precautionary mea-
sures or special instructions regard-
ing installation of an RF-transmitter
system.
Further information regarding fre-
quency bands, power levels,
antenna positions and installation
provisions for the installation of RF-
transmitters, is available on request
at any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
High voltage parts and cables on
the hybrid vehicles emit approxi-
mately the same amount of electro-
magnetic waves as the
conventional gasoline powered
vehicles or home electronic appli-
ances despite of their electromag-
netic shielding.
Unwanted noise may occur in the
reception of the radio frequency
transmitter (RF-transmitter).
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/Electric motor
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving
assist systems
• Images from the cameras
Your vehicle is equipped with cameras.
Contact any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer for the location of
recording cameras.
The recorded data varies according
to the vehicle grade level, options
and destinations with which it is
equipped.
These computers do not record
conversations or sounds, and only
record images outside of the vehi-
cle in certain situations.
Data usage
Toyota may use the data recorded in
this computer to diagnose malfunc-
tions, conduct research and develop-
ment, and improve quality.
Toyota will not disclose the recorded
data to a third party except:
• With the consent of the vehicle owner
or with the consent of the lessee if
the vehicle is leased
• In response to an official request by
the police, a court of law or a govern-
ment agency
• For use by Toyota in a lawsuit
• For research purposes where the
data is not tied to a specific vehicle or
vehicle owner
Recorded image information can
be erased by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer.
The image recording function can be
disabled. However, if the function is dis-
abled, data from when the system oper-
ates will not be available.
Vehicle data recording

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1-3. Emergency assistance
1-3.Emerg ency as sista nce
*1: If equipped
*2: Operates within the eCall coverage.
The system name differs depending
on the country.
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for communi-
cation with the eCall system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the device and are not
intended for communication with the
eCall system operator.
■Automatic Emergency Calls
If any airbag deploys, the system is
designed to automatically call the
eCall control center.* The answer-
ing operator receives the vehicle’s
location, the time of the incident
and the vehicle VIN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu-
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con-
tacts the nearest emergency ser-
vices provider (112 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, the call cannot be
made. ( P. 6 7 )
■Manual Emergency Calls
In the event of an emergency, press
the “SOS” button to call the eCall
control center.* The answering
operator will determine your vehi-
cle’s location, assess the situation,
and dispatch the necessary assis-
eCall*1, 2
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech-
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica-
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
Emergency Notification Ser-
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HV Owner's Manual_Europe_M52N30_en
1-3. Emergency assistance
For safety and security
■Data processing flow
Server
Storage
Processing
DCM
1 Activation of data sharing is done by enabling a service on the “MyT by
Toyota” app or purchasing a service that requires data collecti on.
2 Server activates the service in the DCM and defines which vehicle data
to collect.
3 Defined vehicle data is collected by the DCM.
4 Data is shared with the server.
5 Data is stored in the server.
6 Data is processed in the server for fulfilling the service.
7 Processed data is presented to the customer.
For a list of eligible services in your region please visit the Toyota website or contact
any authorized Toyota retailer or Toyota authorized repairer, o r any reliable repairer.
System overview of added service

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HV Owner's Manual_Europe_M52N30_en
1-3. Emergency assistance
For safety and security
2. INFORMATION ON DATA PROCESSING
2.1.
Any processing of personal data through the 112-
based eCall in-vehicle system shall comply with
the personal data protection rules provided for in
Directives 95/46/EC and 2002/58/EC, and in par-
ticular, shall be based on the necessity to protect
the vital interests of the individuals in accordance
with Article 7(d) of Directive 95/46/EC.
O
2.2.
Processing of such data is strictly limited to the
purpose of handling the emergency eCall to the
single European emergency number 112.
O
2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may col-
lect and process only the following data: Vehicle
Identification Number, Vehicle type (passenger
vehicle or light commercial vehicle), Vehicle pro-
pulsion storage type (gasoline/die-
sel/CNG/LPG/electric/hydrogen), Vehicle last
three locations and direction of travel, Log file of
the automatic activation of the system and its
timestamp, Any additional data (if applicable)
O
2.3.2.
Recipients of data processed by the 112-based
eCall in-vehicle system are the relevant public
safety answering points designated by the
respective public authorities of the country on
which territory they are located, to first receive
and handle eCalls to the single European emer-
gency number 112. Additional information (if
available):
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1-3. Emergency assistance
2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the system before an eCall is
triggered. Additional remarks (if any):
O
2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is not
traceable and not subject to any constant track-
ing in its normal operation status. Additional
remarks (if any):
O
2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data in
the system internal memory is automatically and
continuously removed.
O
2.4.3.1.
The vehicle location data is constantly overwrit-
ten in the internal memory of the system so as
always to keep maximum of the last three up-to-
date locations of the vehicle necessary for the
normal functioning of the system.
O
2.4.3.2.
The log of activity data in the 112-based eCall in-
vehicle system is kept for no longer than neces-
sary for attaining the purpose of handling the
emergency eCall and in any case not beyond 13
hours from the moment an emergency eCall was
initiated.
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1-3. Emergency assistance
For safety and security
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a right
of access to data and as appropriate to request
the rectification, erasure or blocking of data, con-
cerning him or her, the processing of which does
not comply with the provisions of Directive
95/46/EC. Any third parties to whom the data
have been disclosed have to be notified of such
rectification, erasure or blocking carried out in
compliance with this Directive, unless it proves
impossible or involves a disproportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or she
considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
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2.5.3.
Contact service responsible for handling access
requests (if any):
P. 7 4
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1-3. Emergency assistance
■Service responsible for handling access requests
3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)
3.1.Description of the operation and the functional-
ities of the TPS system/added value service P. 6 9
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and
2002/58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Protec-
tion Regula-
tion
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS sys-
tem and/or other added value services, including
any necessary additional information regarding
traceability, tracking and processing of personal
data
P. 6 9
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service in
addition to the 112-based eCall in-vehicle system
has the right to choose to use the 112-based
eCall in-vehicle system rather than the TPS eCall
system and the other added value service.
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3.5.1.Contact details for handling TPS eCall system
deactivation requestsN/A
CountryContact information
[email protected]
Belgium/[email protected]
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