Page 372 of 590

370
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
The vehicle makes an abnormal
sound.
From the front
Release the parking brake.
Turn automatic mode off. ( P.185)
From the rear
Use a towing dolly under the front
wheels.
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to prevent body damage.
Using a flatbed truck
Page 373 of 590

371
7
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
When trouble arises
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for a short distance at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( P.398)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench*1, 2 or hard metal bar.
*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
Emergency towing
Emergency towing proce-
dure
Page 374 of 590

372
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
reliable repairer.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
When the shift lever cannot be
shifted: P. 1 8 2
Turn automatic mode off. (P.185)
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not function, making steering and brak-
ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage compartment. ( P.398)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
Fluid leaks under the vehicle.
(Water dripping from the air con-
ditioning after use is normal.)
Flat-looking tires or uneven tire
wear
Engine coolant temperature
gauge needle continually points
higher than normal.
Changes in exhaust sound
Excessive tire squeal when cor-
nering
Strange noises related to the
suspension system
Pinging or other noises related to
the hybrid system
Engine missing, stumbling or
running roughly
Appreciable loss of power
If you think something is
wrong
If you notice any of the follow-
ing symptoms, your vehicle
probably needs adjustment or
repair. Contact any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 390 of 590
388
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
Towing eyelet
Emergency tire puncture repair kit
Bottle
Nozzle
Location of the emergency tire puncture repair kit and tools
Emergency tire puncture
repair kit components
Page 400 of 590
398
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
Tool bag
Wheel nut wrench
Jack handle
Towing eyelet
Spare tire
Jack
Location of the spare tire, jack and tools
WARNING
■Using the tire jack
Observe the following precautions. Improper use of the tire jack may cause the vehicle to suddenly fall off
the jack, leading to death or serious injury.
●Do not use the tire jack for any pur-pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat
tire. Do not use it on other vehicles, and do not use other tire jacks for replacing tires on this vehicle.
Page 420 of 590
418
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
WARNING
■When attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the surrounding area is clear to avoid
striking other vehicles, objects or peo- ple. The vehicle may also lunge for-ward or lunge back suddenly as it
becomes free. Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.This may lead to unexpected rapid
acceleration of the vehicle that may cause an accident resulting in death or serious injury.
NOTICE
■To avoid damaging the transmis-sion and other components
●Avoid spinning the front wheels and depressing the accelerator pedal more than necessary.
●If the vehicle remains stuck even
after these procedures are per- formed, the vehicle may require towing to be freed.
Page 422 of 590

420
HV Owner's Manual_Europe_M52N30_en
8-1. Specifications
8-1.Spec ific ations
*1: Unladen vehicles
*2: Vehicles with panoramic roof shade
*3: Vehicles with 16-inch tires or 17-inch tires
*4: Vehicles with 15-inch tires
*5: Vehicles with towing packages
■Vehicle identification number
The vehicle identification number
(VIN) is the legal identifier for your
vehicle. This is the primary identifi-
cation number for your Toyota. It is
used in registering the ownership of
your vehicle.
This number is stamped under the
right-hand front seat.
Maintenance data (fuel, oil level, etc.)
Dimensions and weights
Overall length3940 mm (155.1 in.)
Overall width1745 mm (68.7 in.)
Overall height*11500 mm (59.1 in.)
1505 mm (59.3 in.)*2
Wheelbase2560 mm (100.8 in.)
Tread
Front1521 mm (59.9 in.)*3
1531 mm (60.3 in.)*4
Rear1518 mm (59.8 in.)*3
1528 mm (60.2 in.)*4
Gross vehicle mass1615 kg (3561.0 lb.)
Maximum permissible axle
capacity
Front900 kg (1984.5 lb.)
Rear840 kg (1852.2 lb.)
Drawbar load*550 kg (110.2 lb.)
Towing capacity*5Without brake450 kg (992.2 lb.)
With brake450 kg (992.2 lb.)
Vehicle identification
Page 430 of 590
428
HV Owner's Manual_Europe_M52N30_en
8-1. Specifications
17-inch tires
Compact spare tire (if equipped)
■When towing a trailer
Add 20.0 kPa (0.2 kgf/cm2 or bar, 3 psi) to the recommended tire inflation pressure,
and drive at speeds below 100 km/h (62 mph).
Tire size205/45R17 84W
Tire inflation pres-
sure
(Recommended
cold tire inflation
pressure)
Front wheel
kPa (kgf/cm2 or bar, psi)
Rear wheel
kPa (kgf/cm2 or bar, psi)
220 (2.2, 32)200 (2.0, 29)
Wheel size17 6 1/2J
Wheel nut torque103 N•m (10.5 kgf•m, 76 ft•lbf)
Tire sizeT125/70D16 96M
Tire inflation pres-
sure
(Recommended
cold tire inflation
pressure)
420 kPa (4.2 kgf/cm2 or bar, 60 psi)
Wheel size16 4T
Wheel nut torque103 N•m (10.5 kgf•m, 76 ft•lbf)
Light bulbs
Light bulbsWTyp e
Exterior
Halogen headlights (bulb type)55A
Front fog lights (bulb type)19B
Front position lights (bulb type)5C
Front turn signal lights (bulb type)21D
Rear turn signal lights (bulb type)21D
License plate light5C