5027-2. Steps to take in an emergency
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.542)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.166)
Use the mechanical key
( P.131) in order to perform the
NOTICE
●During refueling, fuel may spill
out from the filler opening due to
air being discharged from inside
the fuel tank. Therefore, fill the
fuel tank carefully and slowly.
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.166)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction, o r other key
related problems
Take your vehicle with all the
electronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors
5047-2. Steps to take in an emergency
displayed on the multi-infor-
mation display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid system
still cannot be started, contact your
Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the
parking brake and press the power
switch as you no rmally do when
stopping the hybrid system.
■Replacing the key battery
As the above proc edure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediate ly when the bat-
tery is depleted. ( P.444)
■Alarm (if equipped)
Using the mechanical key to lock
the doors will not set the alarm sys-
tem.
If a door is unlocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered.( P.89)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed.
( P.236)
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1 Vehicles with alarm: Confirm
that the electronic key is
being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors locked. ( P.90)
2 Open the hood ( P.410) and
fuse box cover.
Push claw , and to com-
pletely release the lock, and then lift
If the 12-volt battery is
discharged
The following procedures
may be used to start the
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your
Toyota dealer or a qualified
repair shop.
Restarting the hybrid sys-
tem
ABC
5067-2. Steps to take in an emergency
recharge the 12-volt battery
of your vehicle.
6 Open and close any of the
doors of your vehicle with the
power switch OFF.
7 Maintain the engine speed of
the second vehicle and start
the hybrid system of your
vehicle by turning the power
switch to ON.
8 Make sure the “READY” indi-
cator comes on. If the indica-
tor light does not come on,
contact your Toyota dealer.
9 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were
connected.
10 Close the exclusive jump
starting terminal cover, and
reinstall the fuse box cover to
its original position.
Once the hybrid system starts,
have the vehicle inspected at
your Toyota dealer as soon as
possible.
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be
started by push-starting.
■To prevent 12-vol t battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnec essary electri-
cal components when the vehicle is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at you
r Toyota dealer.
●Some systems may require initial-
ization. (P.551)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cleared. Before
removing the 12- volt battery termi-
nals, contact your Toyota dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt
battery will discha rge gradually even
when the vehicle i s not in use, due
to natural dischar ge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the 12-volt battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges automatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the 12-
volt battery is discharged. Use the
wireless remote c ontrol or the
mechanical key to lock or unlock
the doors.
●The hybrid syste m may not start
on the first attemp t after reinstall-
ing the 12-volt battery. In that
case, start the hybrid system in
the same manner as when the
electronic key does not operate
properly ( P.503). This is not a
malfunction, as the hybrid system
will start normally on the second
attempt.
566What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
If you lose your keys or
mechanical keys, new genu-
ine keys or mechanical keys
can be made by your Toyota
dealer. ( P.500)
If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.500)
Is the key battery weak or
depleted? ( P.444)
Vehicles with entry function:
Is the power switch in ON?
When locking the doors, turn
the power switch off.
( P.236)
Vehicles with entry function:
Is the electronic key left inside
the vehicle? When locking the doors,
make sure that you have the
electronic key on your person.
The function may not operate
properly due to the condition
of the radio wave. ( P.166)
Is the child-protector lock set?
The sliding door cannot be
opened from inside the vehi-
cle when the lock is set. Open
the sliding door from outside
and then unlock the child-pro-
tector lock. ( P.142)
Did you press the power
switch while firmly depress-
ing the brake pedal?
( P.233)
Is the shift lever in P?
( P.233)
Is the electronic key any-
where detectable inside the
vehicle? ( P.165)
Is the electronic key battery
weak or depleted?
In this case, the hybrid sys-
tem can be started in a tem-
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The doors cannot be
locked or unlocked
The sliding door cannot
be opened
If you think something is
wrong
The hybrid system does
not start
570Alphabetical Index
Hands Free Power Back door........................................... 155
Power back door .................. 153
Wireless remote control ....... 153
Back-up lights Replacing light bulbs ............ 448
Wattage ................................ 524
Battery (12-volt battery) ......... 419 If the 12-volt battery is dis-charged .............................. 504
Preparing and c hecking before
winter.................................. 343
Replacing ............................. 507
Warning light ........................ 464
Battery (traction battery) ......... 83
Blind Spot Monitor (BSM) ...... 301 Blind Spot Monitor function .. 304
Rear Cross Traffic Alert function........................................... 307
Bottle holders ......................... 369
Brake Brake Hold ........................... 248
Fluid ............................. 417, 522
Parking brake ....................... 245
Regenerative braking ............. 80
Warning light ........................ 464
Brake assist ............................ 334
Brake Hold .............................. 248
Break-in tips ........ ................... 211
Brightness control Instrument panel light control99, 103
BSM (Blind Spot Monitor) ...... 301 Blind Spot Monitor function .. 304
Rear Cross Traffic Alert function........................................... 307
C
Care Aluminum wheels ................. 396
Exterior ................................. 396
Interior .................................. 399 Seat belts .............................399
Cargo capacity ................217, 220
Cargo hooks............................372
Cargo net hooks .....................372
Chains......................................345
Child-protectors......................142
Child restraint system ..............58 Fixed with a LATCH system ...68
Fixed with a seat belt..............63
Front passenger occupant clas-sification system ...................51
Points to remember ................58
Riding with children ................57
Types of child restraint system installation method ...............60
Using an anchor bracket ........71
Child safety ...............................57 12-volt battery precautions .419, 508
Airbag precautions .................46
Back door precautions..........150
Child restraint system .............60
Heated steering wheel and seat heater precautio ns..............361
How your child should wear the seat belt ................................36
Moon roof precautions..........206
Power window lock switch ....204
Power window precautions...203
Removed key battery precau- tions ....................................445
Seat belt extender precautions .............................................36
Seat belt precautions..............35
Seat heater precautions .......361
Cleaning ..........................396, 399 Aluminum wheels .................396
Exterior .................................396
Hybrid battery (tr action battery)
air intake vents and filters...440
Interior ..................................399
Radar sensor ........................265
572Alphabetical Index
Power easy access system .. 179
Driving support system informa- tion display ........................... 110
Dynamic radar cruise control with full-speed rangeFunction ............................... 290
Warning message ................ 475
E
ECB (Electronically Controlled Brake System) ...................... 334
Eco drive mode ...................... 333
EDR (Event data recorder)......... 8
E-Four (Electronic On-Demand AWD system) ........................ 335
Elapsed time ........................... 111
Electric motor Location.................................. 79
Specification ......................... 518
Electric Power Steering (EPS) Function ............................... 335
Warning light ........................ 466
Electronically Controlled Brake System (ECB) ....................... 334
Electronic key Battery-saving function......... 166
If the electronic key does not operate properly ................. 502
Replacing the battery ........... 444
Emergency, in case of If a warning buzzer sounds .. 464
If a warning light turns on ..... 464
If a warning message is dis-played................................. 475
If the 12-volt battery is dis- charged .............................. 504
If the electronic key does not operate properly ................. 502
If the fuel filler door cannot be opened ............................... 501
If the hybrid sy stem will not start
........................................... 499 If the vehicle is submerged or
water on the road is rising ..458
If you have a flat tire .....480, 490
If you lose your keys.............500
If you think something is wrong ...........................................463
If your vehicle becomes stuck ...........................................513
If your vehicle has to be stopped in an emergency .................457
If your vehicle needs to be towed ...........................................460
If your vehicle ove rheats ......509
Emergency flashers ...............456
Energy monitor .......................122
Engine Compartment........................413
Hood .....................................410
Identification number ............518
Engine coolant Capacity ...............................520
Checking ..............................416
Preparing and checking before winter ..................................343
Warning light ........................465
Engine coolant temperature gauge ...............................97, 101
Engine oil Capacity ...............................519
Checking ..............................413
Preparing and checking before winter ..................................343
Warning light ........................465
Engine oil maintenance data .415
Enhanced Vehicle Stability Con- trol (Enhanced VSC ) .............335
Enhanced VSC (Enhanced Vehi- cle Stability Control).............335
EPS (Electric Po wer Steering)
Function................................335
Warning light ........................466
EV drive mode.........................238
Alphabetical Index575
Wattage ................................ 524
Intuitive parking assist Function ............................... 311
Warning message ................ 313
J
JackPositioning a floor jack ......... 412
Vehicle-equipped jack .......... 490
Jack handle ............................. 490
Jam protection function Moon roof ............................. 205
Power back door .................. 157
Power windows .................... 202
Sliding doors ........................ 143
K
Keyless entrySmart key system................. 165
Wireless remote control ....... 130
Keys ......................................... 128 Battery-saving function......... 166
Electronic key ....................... 128
If the electronic key does not operate properly ................. 502
If you lose your keys ............ 500
Key number plate ................. 128
Keyless entry................ 130, 165
Mechanical key .................... 131
Power switch ........................ 233
Replacing the battery ........... 444
Warning buzzer .................... 165
Wireless remote control key . 130
Knee airbags ............................. 41
L
Lane Tracing Assist (LTA) ..... 277 Operation ............................. 277
Warning messages .............. 287
Language (multi-information dis- play) ...............................115, 539
LATCH anchors ........................68
Lever Auxiliary catch lever .............410
Hood lock release lever ........410
Shift lever .............................240
Turn signal lever . ..................244
Wiper lever ...................256, 259
License plate lights Light switch...........................250
Replacing light bulbs ............448
Wattage ................................524
Light bulbs Replacing .............................448
Wattage ................................524
Lights AHB (Automatic High Beam) 252
Fog light switch .....................256
Headlight switch ...................250
Illuminated entry system .......365
Interior lights .........................364
Personal lights ......................364
Rear interior light ..................364
Replacing light bulbs ............448
Turn signal lever . ..................244
Vanity lights ..........................374
Wattage ................................524
LTA (Lane Tracing Assist) .....277 Operation..............................277
Warning messages ...............287
Luggage compartment light 152, 156Wattage ................................524
M
Maintenance Do-it-yourself maintenance ..408
General maintenance ...........404
Maintenance data .................516
Maintenance requirements ...402
Malfunction indicator lamp ....465
Menu icons ..............................106
578Alphabetical Index
Head restraints ..................... 183
Rear side marker lights Light switch .......................... 250
Replacing light bulbs ............ 448
Rear turn signal lights Replacing light bulbs ............ 448
Turn signal lever................... 244
Wattage ................................ 524
Rear view mirror Digital Rear-view Mirror........ 189
Inside rear view mirror.......... 187
Outside rear view mirrors ..... 199
Rear window defogger ........... 350
Rear window wiper ................. 259
Refueling ................................. 261 Capacity ............................... 518
Fuel types..................... 518, 526
If the fuel filler door cannot be opened ............................... 501
Opening the fuel tank cap .... 262
Regenerative braking ............... 80
Replacing Electronic key battery ........... 444
Fuses ................................... 446
Light bulbs ............................ 448
Tires ..................................... 490
Wireless remote control battery........................................... 444
Reporting safety defects for U.S. owners................................... 554
Resetting the message indicat- ing maintenance is required 403
Road Sign Assist .................... 287
RSA (Road Sign Assist) ......... 287
S
Safety Connect ......................... 75
Seat belt reminder light ......... 471
Seat belts .................................. 35 Adjusting the seat belt shoulder anchor height ....................... 39
Automatic Locking Retractor .. 39 Child restraint sys
tem installation
.............................................63
Cleaning and maintaining the seat belt ..............................399
Emergency Locking Retractor 38
How to wear your seat belt .....36
How your child should wear the seat belt ................................36
Pregnant women, proper seat belt use .................................35
Reminder light and buzzer ...471
Seat belt extender ..................36
Seat belt pretensioners ..........39
SRS warning light .................466
Seat heaters ............................361
Seating capacity .............220, 517
Seat position memory ............179
Seats Adjustment precautions 171, 177
Adjustment ...................170, 172
Child seats/child restraint system installation ............................58
Cleaning ...............................399
Driving position memory .......179
Folding third seats ................175
Head restraint .......................183
Installing seco nd center seats
...........................................175
Properly sitting in the seat ......33
Removing second center seats ...........................................174
Seat heaters ....... ..................361
Seat position memory...........179
Seat ventilators.....................361
Stowing third seats ...............176
Seat ventilators .. .....................361
Secondary Collision Brake ....335
Sensor AHB (Automatic High Beam) 252
Automatic headlight system .251
BSM (Blind Spot M onitor) .....303
Digital Rear-view Mirror ........193