RAV4 HEV_OM_OM0R058U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically
6TABLE OF CONTENTS
Wireless remote control/elec-tronic key battery ......... 600
Checking and replacing fuses .................................... 603
Headlight aim ................ 606
Light bulbs..................... 607
8-1. Essential information Emergency flashers ...... 616
If your vehicle has to be stopped in an emergency
.................................... 617
If the vehicle is submerged or water on the road is rising
.................................... 618
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 619
If you think something is wrong .......................... 623
If a warning light turns on or a warning buzzer sounds 624
If a warning message is dis- played.......................... 635
If you have a flat tire...... 640
If the hybrid system will not start ............................. 649
If you lose your keys ..... 650
If the fuel filler door cannot be opened ........................ 651
If the electronic key does not operate properly (vehicles
with smart key system) 652
If the 12-volt battery is dis- charged ....................... 654If your vehicle overheats
659
If the vehicle becomes stuck .................................... 662
9-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 666
Fuel information............. 675
Tire information ............. 677
9-2. Customization Customizable features... 687
9-3. Initialization Items to initialize ............ 699
10-1.For owners Reporting safet y defects for
U.S. owners ................. 702
Reporting safet y defects for
Canadian owners ........ 703
Seat belt instructions for Canadian owners (in
French) ........................ 703
SRS airbag instructions for Canadian owners (in
French) ........................ 705
Headlight aim instructions for Canadian owners (in
French) ........................ 712
What to do if... (Trouble- shooting) ..................... 716
Alphabetical Index ........ 719
8When trouble arises
9Vehicle specifications
10For owners
Index
841-5. Theft deterrent system
●The 12-volt battery is recharged or
replaced when the vehicle is
locked. (P.654)
■Alarm-operated door lock
In the following cases, depending
on the situation, th e door may auto-
matically lock to p revent improper
entry into the vehicle:
●When a person remaining in the
vehicle unlocks the door and the
alarm is activated.
●While the alarm is activated, a
person remaining in the vehicle
unlocks the door.
●When recharging or replacing the
12-volt battery.
■Customization (for Canada)
The alarm can be set to deactivate
when the key (vehicles without
smart key system) or mechanical
key (vehicles with smart key sys-
tem) is used to unlock. (Customiz-
able features: P.688)
NOTICE
■To ensure the system oper-
ates correctly
Do not modify or remove the sys-
tem. If modified or removed, the
proper operation of the system
cannot be guaranteed.
1183-1. Key information
3-1.Key information
The following keys are provided
with the vehicle.
Vehicles without smart key
systemMaster keys
Operating the wireless remote con-
trol function ( P.120)
Key number plate
Vehicles with smart key sys-
tem
Electronic keys
• Operating the smart key system ( P.143)
• Operating the wireless remote control function ( P.120)
Mechanical keys Key number plate
■When riding in an aircraft
When bringing a ke y with wireless
remote control func tion onto an air-
craft, make sure you do not press
any buttons on the key while inside
the aircraft cabin. If you are carrying
the key in your bag etc., ensure that
the buttons are not likely to be
pressed accidentally. Pressing a
button may cause the key to emit
radio waves that could interfere with
the operation of the aircraft.
■Key battery depletion
Vehicles without smart key system
●The standard battery life is 1 to 2
years.
●The battery will be come depleted
even if the wireless key is not
used. The following symptoms
indicate that the wireless key bat-
tery may be depleted. Replace the
battery when necessary.
( P.600)
• The wireless remote control does not operate.
• The detection area becomes
smaller.
Vehicles with smart key system
●The standard battery life is 1 to 2
years.
●If the battery bec omes low, an
alarm will sound in the cabin and a
message will be disp layed on the
multi-information display when the
hybrid system stops.
●To reduce key battery depletion
when the electronic key is to not
be used for long periods of time,
set the electronic key to the bat-
tery-saving mode. ( P.144)
●As the electronic key always
receives radio waves, the battery
will become depleted even if the
electronic key is not used. The fol-
lowing symptoms indicate that the
electronic key battery may be
depleted. Replace the battery
Keys
Key types
A
B
A
B
C
1193-1. Key information
3
Before driving
when necessary.
• The smart key system or the wire- less remote control does not oper-
ate.
• The detection area becomes smaller.
• The LED indicator on the key sur- face does not turn on.
You can replace the battery by your-
self ( P.600). However, as there is
a danger that the electronic key may
be damaged, it is recommended
that replacement is carried out by
your Toyota dealer.
●To avoid serious deterioration, do
not leave the electronic key within
3 ft. (1 m) of the following electri-
cal appliances t hat produce a
magnetic field:
• TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Table lamps
• Induction cookers
■If a message regarding the state
of the electronic key or power
switch mode, etc. is shown
(vehicles with smart key sys-
tem)
To prevent trapping the electronic
key inside the vehicle, leaving the
vehicle carrying the electronic key
on your person without turning the
power switch to O FF or other pas-
sengers from unintentionally taking
the key out of the vehicle, etc., a
message that prompts the user to
confirm the state of the electronic
key or power switch mode may be
shown on the multi -information dis-
play. In those cases, follow the
instructions on the display immedi-
ately.
■If “Key Battery Low Replace
Key Battery” is displayed on
the multi-information display
(vehicles with smart key sys-
tem)
The electronic key has a low bat- tery. Replace the electronic key bat-
tery. (
P.600)
■Replacing the battery
P.600
■Confirmation of the registered
key number
The number of keys already regis-
tered to the vehi cle can be con-
firmed. Ask your Toyota dealer for
details.
■If “A New Key has been Regis-
tered Contact Your Dealer for
Details” is dis played on the
multi-information display (vehi-
cles with smart key system)
This message will be displayed
each time the driver’s door is
opened when the doors are
unlocked from the outside for
approximately 10 days after a new
electronic key has been registered.
If this message is displayed but you
have not had a new electronic key
registered, ask your Toyota dealer
to check if an unknown electronic
key (other than those in your pos-
session) has been registered.
NOTICE
■To prevent key damage
●Do not drop the keys, subject
them to strong shocks or bend
them.
●Do not expose the keys to high
temperatures for long periods of
time.
●Do not get the keys wet or wash
them in an ultrasonic washer,
etc.
●Do not attach m etallic or mag-
netic materials to the keys or
place the keys close to such
materials.
●Do not disassemble the keys.
1213-1. Key information
3
Before driving
Opens and closes the power
back door
*2 ( P.133)
Sounds the alarm ( P.121)
*1: These settings must be custom-
ized at your Toyota dealer.
*2: If equipped
■Theft deterrent panic mode
Vehicles without smart key system
When is pressed for longer
than about 1 seco nd, an alarm will
sound intermittentl y and the vehicle
lights will flash to deter any person
from trying to break into or damage
your vehicle.
To stop the alarm, press any button
on the key.
Vehicles with smart key system
When is pressed for longer
than about 1 seco nd, an alarm will
sound intermittentl y and the vehicle
lights will flash to deter any person
from trying to break into or damage
your vehicle.
To stop the alarm, press any button
on the electronic key.
■Conditions affecting operation
Vehicles without smart key system
The wireless remote control function
may not operate normally in the fol-
lowing situations.
●When the wireles s key battery is
depleted
●Near a TV tower, electric power
plant, gas station, radio station,
large display, airpo rt or other facil-
ity that generates strong radio
waves or electrical noise
●When carrying a portable radio,
cellular phone or other wireless
communication device
●When the wireless key is in con-
tact with, or is c overed by a metal-
lic object
●When other wireless key (that
emits radio waves) is being used
nearby
●If window tint wit h a metallic con-
tent or metallic objects are
attached to the rear window
Vehicles with smart key system
P.144
D
E
1223-1. Key information
1Releasing
To release the key, press the but-
ton.
2Folding
To stow the key back in its case,
push the key back to the stowed
position while pre ssing the button.
To take out the mechanical key,
slide the release lever and
take the key out.
The mechanical key can only be
inserted in one direction, as the key
only has grooves on one side. If the
key cannot be inserted in a lock cyl-
inder, turn it over and re-attempt to
insert it.
After using the mechanical key,
store it in the electronic key. Carry
the mechanical key together with
the electronic key. If the electronic
key battery is dep leted or the entry
function does not operate properly,
you will need the m echanical key. (
P.652)
■When required to leave the
vehicle’s key wi th a parking
attendant (vehicles with smart
key system)
Lock the glove box as circum-
stances demand.( P.528)
Remove the mechanical key for
your own use and p rovide the atten-
dant with the elec tronic key only.
■If you lose your keys
P.650
■If a wrong key is used
The key cylinder rotates freely to
isolate inside mechanism.
Using the master key
(vehicles without smart
key system)
Using the mechanical key
(vehicles with smart key
system)
A
1263-2. Opening, closing and locking the doors
continuously for 5 seconds. Fully
close all the doors, and lock the
vehicle once more.
■Setting the alarm (if equipped)
Locking the doors will set the alarm
system. ( P.82)
■Conditions affecting the opera-
tion of the smart key system or
wireless remo te control
Vehicles without smart key system
P.121
Vehicles with smart key system
P.144
■If the smart key system (if
equipped) or the wireless
remote control does not oper-
ate properly
●Vehicles with smart key system:
Use the mechanical key to lock
and unlock the doors. ( P.652)
●Replace the key battery with a
new one if it is depleted. ( P.600)
■If the 12-volt battery is dis-
charged
The doors cannot be locked and
unlocked using the smart key sys-
tem (if equipped) or wireless remote
control. Lock or unlock the doors
using the key (vehicles without
smart key system) or mechanical
key (vehicles with smart key sys-
tem). ( P.124, 652)
■Rear seat reminder function
●In order to remind you not to for-
get luggage, etc. in the rear seat,
when the power switch is turned to
OFF after any of the following con-
ditions are met, a buzzer will
sound and a message will be dis-
played on the multi-information
display for approximately 6 sec-
onds.
• The hybrid system is started within 10 minutes after opening
and closing a rear door.
• A rear door has been opened and closed after the hybrid system was started.
However, if a rear door is opened
and then closed within approxi-
mately 2 seconds, the rear seat
reminder function may not operate.
●The rear seat reminder function
determines that luggage, etc. has
been placed in a rear seat based
on opening and closing of a rear
door. Therefore, depending on the
situation, the rear seat reminder
function may not operate and you
may still forget luggage, etc. in the
rear seat, or it may operate unnec-
essarily.
●The rear seat reminder function
can be enabled/disabled.
( P.689)
■Customization
Settings (e.g. unlocking function
using a key) can be changed.
(Customizable features: P.690)
WARNING
■To prevent an accident
Observe the following precautions
while driving the vehicle.
Failure to do so may result in a
door opening and an occupant
could be thrown out of the vehicle,
resulting in dea th or serious
injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the inside handle of
the doors while driving.
Be especially careful for the
front doors, as the doors may
be opened even if the inside
lock buttons are in locked posi-
tion.
●Set the rear door child-protector
locks when children are seated
in the rear seats.