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TOYOTA Pro Touch
11
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function in the upper bar to enable the system to check whether there is a more powerful transmitter in the geographical area.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.I cannot find some radio stations in the list of received stations.The name of the radio station changes.The station is no longer received or its name has changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick. Some characters in information about the currently playing media are not displayed correctly.The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the device may not be visible.► Check that the telephone has Bluetooth switched on.
► Check in the telephone settings that it is "visible to all".The Bluetooth telephone is not compatible with the system.► Check the compatibility of the telephone on the Brand's website (services).Android Auto and/or CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.► Use genuine USB cables to ensure compatibility.Android Auto and/or CarPlay do not work.Android Auto and CarPlay are not available in all countries.► Check the Google Android Auto or Apple website to see which countries are supported.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.
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TOYOTA Pro Touch with navigation system
12
► Deactivate then reactivate the telephone’s Bluetooth function.The Bluetooth telephone is not compatible with the system.► You can check the compatibility of the telephone on the Brand's website (services).Android Auto and/or CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.
► Use genuine USB cables to ensure compatibility.Android Auto and/or CarPlay do not work.Android Auto and CarPlay are not available in all countries.► Check the Google Android Auto or Apple website to see which countries are supported.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.Ambient noise affects the quality of the telephone call.► Reduce the ambient noise level (close windows, turn down ventilation, slow down, etc.).Some contacts are duplicated in the list.The options for synchronising contacts are: synchronise the contacts on the SIM card, the contacts on the telephone, or both. When both synchronisations are selected, some contacts may be duplicated.
► Select "Display SIM card contacts" or "Display telephone contacts".The contacts are not listed in alphabetical order.Some telephones offer display options. Depending on the settings chosen, contacts can be transferred in a specific order.► Modify the telephone directory display settings.
The system does not receive SMS.Bluetooth mode does not allow SMS text messages to be sent to the system.
Settings
When the treble and bass settings are changed, the ambience is deselected.When the ambience is changed, the treble and bass settings are reset.Selecting an ambience imposes the treble and bass settings, and vice versa.► Modify the treble and bass or ambience settings to obtain the desired musical ambience.When the balance settings are changed, the distribution is deselected.When the distribution setting is changed, the balance settings are deselected.Selecting a distribution setting imposes the balance settings, and vice versa.► Modify the balance setting or the distribution setting to obtain the desired sound quality.There is a difference in sound quality between audio sources.
To allow for optimal listening quality, the sound settings can be tailored to different audio sources, which can generate audible differences when changing source.► Check that the sound settings are appropriate to the sources listened to. We recommend setting the sound functions (Bass:, Treble:, Balance) to the middle position, setting the musical ambience to "None", setting loudness
correction to "Active" in USB mode and "Inactive" in Radio mode.► In all cases, after applying sound settings, adjust the volume level on the portable device (to a high level) first. Then adjust the volume level on the audio system.When the engine is off, the system switches off after several minutes of use.When the engine is switched off, the system's operating time depends on the state of charge of the battery.The switch-off is normal: the system automatically goes into energy economy mode and switches off to maintain an adequate charge in the battery.► Start the vehicle’s engine to increase the charge of the battery.The date and time cannot be set.Setting of the date and time is only available if the synchronisation with the satellites is deactivated.► Settings menu / Options / Time-Date setting. Select the "Time" tab and deactivate the "GPS synchronisation" (UTC).
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Event data recorders
13
customer's warranty and any claims made under warranty. Any malfunctions stored in the vehicle may be reset by an after-sales service company during servicing or repair work, or at your request.
Comfort and infotainment
functions
Comfort settings and personalised settings
may be saved in the vehicle and modified or reinitialised at any time. Depending on the vehicle's equipment level, this may include: – Seat and steering wheel position settings. – Chassis and air conditioning settings. – Personalised settings such as the interior lighting. You can enter your own data into the functions of your vehicle's audio and telematic system, as part of the selected functionalities. Depending on the vehicle's equipment level, this may include: – Multimedia data such as music, videos or photos to be read by an integrated multimedia system. – Address book data to be used with an integrated hands-free system or with an integrated navigation system. – Entered destinations. – Data regarding the use of online services. This data for the comfort and infotainment functions may be stored locally in the vehicle
or saved to a device that you have connected to the vehicle (e.g. smartphone, USB memory stick or MP3 player). Data that you have entered yourself may be deleted at any time. This data may also be transmitted outside the vehicle at your request, particularly when using online services in line with the settings that you have selected.
Smartphone integration
(e.g. Android Auto® or
Apple®CarPlay®)
If your vehicle is equipped accordingly, you can connect your smartphone or another mobile device to the vehicle in order to operate it using the vehicle's integrated controls. Images and sounds from the smartphone can be transmitted through the audio and telematics system. Specific information is simultaneously sent to your smartphone. Depending on the type of integration, this includes data such as location, day/night mode and other general information about the vehicle. For more information, please refer to the user instructions for the vehicle or the audio and telematics system.Integrating a smartphone allows you to use its applications, such as a navigation app or music player. No other integration between the smartphone and the vehicle is possible, in particular active access to vehicle data. How the data is processed subsequently is determined by the supplier of the application being used.
The ability the change settings depends on the application in question and on the operating system installed on your smartphone.
Online services
If your vehicle is connected to a wireless network, data can be exchanged between your vehicle and other systems. Connection to a wireless network is made possible via a
transmitter located in your vehicle or a mobile device that you have provided (e.g. smartphone). The online services can be used via this wireless connection. These include online services and applications (apps) provided to you by the Manufacturer or other suppliers.
Exclusive services
As regards the Manufacturer's online services, the corresponding functions are described by the Manufacturer in an appropriate medium (e.g. handbook, Manufacturer's website) and the information about data protection is provided. Personal data may be used for online services. The exchange of data for this purpose takes place over a secure connection, using for example the Manufacturer's dedicated computer systems. The collection, processing and use of personal data for the development of services are carried out solely on the basis of a legal authorisation, for example in the case of a legal emergency call system or a contractual agreement or else under a consent agreement.
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Alphabetical index
A
ABS 11 4Accelerated charging unit (Wallbox) 203Accessories 111, 156Access to the 3rd row 65, 67Access to the spare wheel 236Active Safety Brake 186–188
AdBlue® 20, 222AdBlue® tank 223Additive, Diesel 219–220Adjusting head restraints 55Adjusting seat 53–55Adjusting the air distribution 90–91Adjusting the air flow 90–91Adjusting the date 29, 290, 316Adjusting the height and reach of the steering wheel 58Adjusting the lumbar support 53Adjusting the seat angle 53, 55Adjusting the seat belt height 11 9Adjusting the temperature 90–91Adjusting the time 29, 290, 316Advice on care and maintenance 201, 226Advice on driving 8, 150–151Airbags 122, 124–125, 127Airbags, curtain 123, 125Airbags, front 122, 124, 127Airbags, lateral 123–124Air conditioning 88, 92, 94Air conditioning, digital 93Air conditioning, dual-zone automatic 90–91
Air conditioning, manual 89–90, 93Air intake 90–92Air vents 88Alarm 50–52Android Auto connection 286, 306Anti-lock braking system (ABS) 11 4–11 5Anti-pinch 84Antitheft / Immobiliser 31
Apple CarPlay connection 286, 306Applications 306Area, loading 33, 41–42, 81Armrest, front 56, 76Assistance call 11 2–11 3Assistance, emergency braking 11 5, 187Audible warning 11 4Audio streaming (Bluetooth) 272, 284–285, 3 11
B
Battery 212, 248Battery, 12 V 220, 248–251Battery, ancillaries 248Battery, charging 250Battery, remote control 39–40, 96Bench seat, one-piece, fixed 65–66Blind, panoramic roof 84Blind spot monitoring system 192Blind spot sensors 191Blinds, side 83BlueHDi 229
Bluetooth (hands-free) 273, 287–288, 312Bluetooth (telephone) 287–288, 312–313Bodywork 227Bonnet 215–216Boot 49Boot lid 36–37, 39, 49Bottle holder 76Brake discs 221
Brake lamps 243, 245Brakes 221Braking 166Braking assistance system 11 4–11 5Braking, automatic emergency 186–188Braking, dynamic emergency 158–160Brightness 289Bulbs 240Bulbs (changing) 239, 243
C
Capacity, fuel tank 198–200Cap, fuel filler 199–200Care of the bodywork 227CD 271, 284CD, MP3 271, 284Central locking 30, 36, 40Changing a bulb 239, 243, 245Changing a bulb (side-hinged doors) 243Changing a fuse 245–247Changing a wheel 235Changing a wiper blade 109