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NOTIC E
Voice recognition requires the use of a compatible smartphone first connected to the vehicle by Bluetooth.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning your audio system.With the engine off, the audio system switches off after a few minutes of use.When the engine is switched off, the audio system operating time depends on the state of charge of the battery.The switch-off is normal: the audio system switches to economy mode and switches off to avoid discharging the vehicle's battery.► Start the vehicle’s engine to increase the charge of the battery.The message "the audio system is overheated" is displayed onscreen.To protect the installation if the ambient temperature is too high, the audio system switches to an automatic thermal protection mode, in which the volume may be decreased or the CD player stopped.► Switch the audio system off for a few minutes to allow the system to cool.
Radio
There is a difference in sound quality between the different audio sources (radio, CD, etc.).For optimal listening quality, the audio settings (Volume, Bass, Treble, Ambience and Loudness) can be adjusted to different audio sources, resulting in audible differences when switching between sources (radio, CD, etc.).
► Check that the audio settings (Volume, Bass, Treble, Ambience and Loudness) are appropriate to the sources being listened to. We recommend setting the audio functions (Bass, Treble, Fr-Re balance and Le-Ri balance) to the middle position, setting the musical ambience to "None", setting loudness correction to "Active" in CD mode and "Inactive" in Radio mode.The preset stations do not function (no sound, 87.5 MHz is displayed, etc.).The wrong waveband is selected.► Press the BAND button to return to the waveband (FM, FM2, DAB, AM) on which the stations are preset.Traffic announcement (TA) is shown but I receive no traffic information.The radio station is not part of the regional traffic information network.► Tune to a radio station that broadcasts traffic information.The reception quality of the tuned radio station gradually deteriorates or the station
presets are inoperative (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the RDS function to allow the system to check for a more powerful transmitter in the area.The environment (hills, buildings, tunnels,
basement car parks, etc.) may block reception, including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.The aerial is absent or has been damaged (for example when going through an automatic car wash or in an underground car park).► Have the aerial checked by a dealer.The sound intermittently cuts out for 1 or 2 seconds in radio mode.During this brief sound cut-out, the RDS searches for another frequency giving better reception of the station.► Switch off the RDS function if the phenomenon occurs too frequently and always on the same route.
Media
The Bluetooth connection is cut.The battery in the peripheral device may not be sufficiently charged.► Charge the battery in the peripheral device.The message "USB device error" is displayed in the screen.
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Bluetooth® audio system
10
The USB stick has not been recognised, or may be corrupted.► Reformat the USB memory stick.The CD is systematically ejected or is not played.The CD is upside down, cannot be read, does not contain audio files or contains audio files of a format not recognised by the audio system.The CD is protected by an anti-pirating system
not recognised by the audio system.► Check that the CD is inserted in the player the right way up.► Check the condition of the CD: the CD cannot be played if it is too badly damaged.► Check the content in the case of a burned CD: read the recommendations in the "Audio" section.Due to poor quality, certain burned CDs will not be played by the audio system.The CD audio quality is is poor.The CD is scratched or of poor quality.► Insert good quality CDs and store them in suitable conditions.The audio settings (bass, treble, ambience) are unsuitable.► Return bass and treble settings to 0, without selecting an ambience.I am unable to play the music files on my smartphone via the USB port.Depending on the smartphone, access by the audio system to music on the smartphone may have to be approved on the latter.
► Manually activate the MTP profile on the smartphone (USB settings menu).
Telephone
I am unable to access my voicemail.Few telephones or service providers allow the use of this function.► Call your voicemail, via the telephone menu, using the number provided by your operator.
I am unable to access my directory of contacts.► Check the compatibility of your telephone.You did not grant access to your contacts when pairing the telephone.► Accept or confirm access by the system to the contacts on your telephone.I am unable to continue a conversation when getting into my vehicle.Handset mode is activated.► Deselect handset mode to transfer the call to the vehicle.I am unable to pair my telephone by Bluetooth.Telephones (models, versions of operating systems) have their own specificities in the pairing procedure and some telephones are not compatible.► Before starting the pairing procedure, delete the telephone pairing from the system and the system pairing from the telephone, in order to view the compatibility of the telephones.
279
TOYOTA Pro Touch
11
WARNI NG
The touch screen is of the "capacitive" type.To clean the screen, use a soft, non-abrasive cloth (e.g. spectacles cloth) with no additional product.Do not use sharp objects on the screen.Do not touch the screen with wet hands.
Certain information is displayed permanently in the upper bar of the touch screen:– Air conditioning status information (depending on version), and direct access to the corresponding menu.– Radio Media and Telephone menu status information.– Privacy status information.– Access to the touch screen and digital instrument panel settings.Audio source selection (depending on equipment):– FM/DAB/AM radio stations (depending on equipment).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast (streaming).– USB Memory stick.
NOTIC E
In the "Settings" menu, it is possible to create a profile for an individual or for a group of people with shared interests, and configure a wide range of settings (radio presets, audio settings, ambiences, etc.). Settings are applied automatically.
NOTIC E
In very hot conditions, the volume may be limited to protect the system. It may enter standby mode (with the screen and sound off) for 5 minutes or more.The system will resume normal operation when the temperature in the passenger compartment has dropped.
Steering mounted controls
Steering mounted controls -
Type 1
Radio:Select the previous/next preset radio
station.Select the previous/next item in a menu or a list.Media:Select the previous/next track.Select the previous/next item in a menu or a list.Radio:Short press: display the list of radio stations.Long press: update the list.Media:Short press: display the list of folders.Long press: display the available sorting options.Change audio source (radio; USB; AUX if equipment connected; CD; streaming).Confirm a selection.
Increase volume.
Decrease volume.
Mute/restore sound by simultaneously pressing the increase and decrease volume buttons.
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TOYOTA Pro Touch
11
Settings
Configure a personal profile and/or configure the sound (balance, ambience, etc.) and the display (language, units, date, time, etc.).
Driving
Activate, deactivate or configure certain vehicle functions.
Navigation
Configure the navigation and select your destination via CarPlay® or Android Auto.
Air conditioning
21,518,5
Manage various temperature and air flow settings.
Applications
Viewing photos
Insert a USB memory stick in the USB port.
WARNI NG
To protect the system, do not use a USB hub.
The system can read folders and image files in the formats: .tiff; .gif; .jpg/jpeg; .bmp and .png.Press Applications to display the main page.Press "Photos".
Select a folder.
Select an image to view.
Press this button to display the details of the photo.Press the back arrow to go back a level.
Managing messages
Press Applications to display the main page.
Press "SMS".
Select the "SMS” tab.
282
Press this button to select the display settings for messages.Press this button to search and select a recipient.Select the "Quick messages” tab.
Press this button to select the display settings for messages.Press this button to write a new message.
Press the bin alongside the selected message to delete it.Press this button alongside the selected message to display the secondary page.Press this button to edit and modify the existing text.Press this button to write a new message.
Press the bin to delete the message.
Radio
Selecting a station
Press Radio Media to display the main page.Press one of the buttons to perform an automatic search for radio stations.Or
Move the slider to manually search for frequencies up or down.OrPress the frequency.
Enter the FM and AM waveband values using the virtual keypad.Press "OK" to confirm.
WARNI NG
Radio reception may be affected by the use of electrical equipment not approved by the Brand, such as a USB charger connected to the 12 V socket.The exterior environment (hills, buildings, tunnels, basement car parks, etc.) may block reception, including in RDS mode. This phenomenon is perfectly normal in the
context of radio wave transmission, and in no way indicative of an audio system malfunction.
Changing the waveband
Press Radio Media to display the main page. Press the "OPTIONS" button to access the secondary page.Press "Band" to change waveband.
Press in the shaded area to confirm.
Presetting a station
Select a radio station or frequency.Make a short press on the star outline. If the star is solid, the radio station is already preset.OrSelect a radio station or frequency.Press "Preset".Make a long press on one of the buttons to preset the station.
Activating/Deactivating RDS
RDS, if activated, allows you to continue listening to the same station by automatically retuning to alternative frequencies.Press Radio Media to display the main page.Press the "OPTIONS" button to access the secondary page.Activate/deactivate "RDS".
284
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Terrestrial Digital Radio
Digital radio provides higher quality sound.The various "multiplexes/ensembles" offer a
choice of radio stations organised in alphabetical order.Press Radio Media to display the main page.Press the "OPTIONS" button to access the secondary page.Press "Band" to select "DAB band".
Press in the shaded area to confirm.
FM-DAB Follow-up
"DAB" does not cover 100 % of the country.When the digital radio signal is poor, the "FM-DAB Follow-up" enables you to continue listening to the same station by automatically switching to the corresponding "FM" analogue station (if there is one).Press Radio Media to display the main page.Press the "OPTIONS" button to access the secondary page.Activate/deactivate "FM-DAB Follow-up".
Press in the shaded area to confirm.
NOTIC E
If "FM-DAB Follow-up" is activated, there may be a time offset of a few seconds when the system switches to "FM" analogue radio, and in some cases a change in volume.When the digital signal quality is restored, the system automatically changes back to "DAB".
WARNI NG
If the "DAB" station being listened to is not available on "FM", or if "FM-DAB Follow-up" is not activated, the sound will cut out while the digital signal is too weak.
Media
USB port
Insert the USB memory stick into the USB port or connect the USB device to the USB port using a suitable cable (not supplied).
WARNI NG
To protect the system, do not use a USB hub.
The system builds playlists (in temporary memory); this operation can take from a few seconds to several minutes at the first connection.Reduce the number of non-music files and the number of folders to reduce the waiting time.Playlists are updated whenever the ignition is switched off or a USB memory stick is connected. The audio system memorises these lists, which will subsequently load faster if they have not been changed.
Selecting the source
Press Radio Media to display the main page.Press the "SOURCES" button.
Select the source.
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TOYOTA Pro Touch
11
BluetoothStreaming®
Streaming allows you to listen to the audio feed from your smartphone.The Bluetooth profile must be activated.First adjust the volume on the portable device (to a high level). Then adjust the volume of the system.If play does not start automatically, it may be necessary to start the audio playback from the
smartphone.Control is from the portable device or by using the system's touch buttons.
NOTIC E
Once connected in Streaming mode, the smartphone is considered to be a media source.
Connecting Apple® players
Connect the Apple® player to the USB socket using a suitable cable (not supplied).Play starts automatically.Control is via the audio system.
NOTIC E
The classifications available are those of the portable device connected (artists/albums/genres/playlists/audio books/podcasts). It is also possible to use a classification structured in the form of a library.The default classification used is by artist. To modify the classification used, return to the
first level of the menu then select the desired classification (playlists for example) and confirm to go down through the menu to the desired track.
The version of software in the audio system may not be compatible with the generation of the Apple® player.
Information and advice
The system supports USB mass storage devices, BlackBerry® devices or Apple® players via the USB ports. The adapter cable is not supplied.Devices are managed using the audio system controls.Other devices, not recognised on connection, must be connected via Bluetooth streaming, if compatible.
WARNI NG
To protect the system, do not use a USB hub.
The audio system will only play audio files with ".wav", ".wma", ".aac", ".ogg" and ".mp3" file extensions, at bit rates between 32 Kbps and 320 Kbps.
It also supports VBR (Variable Bit Rate) mode.No other file types (".mp4", etc.) can be read.All ".wma" files must be standard WMA 9 files.The supported sampling rates are 11, 22, 44 and 48 KHz.To avoid reading and display problems, we recommend choosing file names less than 20 characters long that do not contain any special characters (e.g. “ ? . ; ù).Use only USB memory sticks in FAT32 format (File Allocation Table).
NOTIC E
We recommend using the original USB cable for the portable device.
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Telephone
USB sockets
Depending on equipment, for more information on the USB sockets compatible with CarPlay® or Android Auto applications, refer to the "Ease of use and comfort" section.
NOTIC E
For the list of compatible smartphones, visit the Manufacturer's website in your country.
NOTIC E
Synchronising a smartphone enables users to display applications that support the smartphone’s CarPlay® or Android Auto technology on the vehicle’s screen. For CarPlay® technology, the CarPlay® function must first be activated on the smartphone.Unlock the smartphone for the communication process between the smartphone and the system to work.As principles and standards are constantly changing, we recommend keeping the smartphone's operating system up-to-date, together with the date and time on the smartphone and the system.
CarPlay® smartphone
connection
Depending on country.
NOTIC E
On connecting the USB cable, the CarPlay® function deactivates the system's Bluetooth® mode.The "CarPlay" function requires the use of a compatible smartphone and compatible applications.
Connect the USB cable. The smartphone charges when connected by the USB cable.From the system, press Telephone to display the CarPlay® interface.OrIf the smartphone has already connected by Bluetooth®.Connect the USB cable. The smartphone charges when connected by the USB cable.From the system, press "Telephone" to display the main page.Press the "PHONE" button to go to the secondary page.
Press "CarPlay" to display the CarPlay® interface.
NOTIC E
When the USB cable is disconnected and the ignition is switched off then back on, the system will not automatically switch to Radio Media mode; the source must be changed manually.
The CarPlay® navigation can be accessed
at any time by pressing the system's Navigation button.
Android Auto smartphone
connection
Depending on country.On the smartphone, download the Android Auto application.
NOTIC E
The "Android Auto" function requires the use of a compatible smartphone and applications.
Telephone not connected by
Bluetooth®
Connect a USB cable. The smartphone charges when connected by a USB cable.
From the system, press "Telephone" to display the main page.Press "Android Auto" to start the application in the system.