Page 634 of 744
6347-2. Steps to take in an emergency
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Turn the tire jack portion by
hand until the center of the
recessed portion of the jack is
in contact with the center of the
jack point.
Assemble the jack handle and
the wheel nut wrench as shown
in the illustration.
Raise the vehicle until the tire is
slightly raised off the ground.
Remove all the wheel nuts and
the tire.
When resting the tire on the
ground, place the tire so that the
wheel design faces up to avoid
scratching the wheel surface.
Jack point
4A
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Page 638 of 744

6387-2. Steps to take in an emergency
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■The compact spare tire (if equipped)
●The compact spare tire is identified by the label “TEMPORARY USE
ONLY” on the tire sidewall.
Use the compact spar e tire temporarily, and only in an emergenc y.
●Make sure to check the tire inflation pressure of the compact s pare tire.
( P. 6 6 8 )
■When using the compact spare tire (if equipped)
As the compact spare tire is not equipped with a tire pressure warning
valve and transmitter, low inflation pressure of the spare tire will not be
indicated by the tire pressure warning system. Also, if you rep lace the
compact spare tire after the tire pressure warning light comes on, the light
remains on.
■When the compact spare tire is equipped (if equipped)
The vehicle height may become lower when driving with the compa ct
spare tire compared to when d riving with standard tires.
■If you have a flat front tire on a road covered with snow or ic e (vehi-
cles with compact spare tire)
Install the compact spare tire on one of the rear wheels of the vehicle.
Perform the following steps and f it tire chains to the front tires:
Replace a rear tire with the compact spare tire.
Replace the flat front tire with the tire removed from the rear of the vehi-
cle.
Fit tire chains to the front tires.
■Jack point
■Storing the jack The mark indicating the jack point is
stamped on the underside of the vehi-
cle.
Place the jack in the same direction as
the mark next to the storage space.
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Page 641 of 744

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7
When trouble arises
7-2. Steps to take in an emergency
If the hybrid system will not start
One of the following may be the cause of the problem:
● The electronic key may no t be functioning properly.
* ( P. 643)
● There may not be sufficient f uel in the vehicle’s tank.
Refuel the vehicle. ( P. 91)
● There may be a malfunction in the immobilizer system.
* ( P. 9 6 )
● There may be a malfunction i n the shift control system.
*
( P. 243, 606)
● The hybrid system may be malfunc tioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. H ow-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 642)
● There is a possibility that the t emperature of the hybrid battery
(traction battery) is extremely low (approximately below -22°F
[-30°C]). ( P. 91, 242)
*: It may not be possible to shift the shift position other than P.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 646)
● The 12-volt battery terminal connections may be loose or corrod ed.
( P. 520)
Reasons for the hybrid system not starting vary depending on
the situation. Check the followi ng and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 239)
The interior lights and headlights are dim, or the horn does no t
sound or sounds at a low volume.
Page 642 of 744

6427-2. Steps to take in an emergency
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One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 646)
● One or both of the 12-volt battery terminals may be disconnecte d.
( P. 520)
Contact your Toyota dealer if the problem cannot be repaired, o r if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to sta rt the hybrid system if the power
switch is functioning normally.
Do not use this starting procedur e except in cases of emergency.
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Hav e the vehicle inspected by your
Toyota dealer.
The interior lights and headlights do not turn on, or the horn
does not sound.
Emergency start function
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Page 647 of 744

6477-2. Steps to take in an emergency
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7
When trouble arises
Connect the jumper cables according to the following procedure:Connect a positive jumper cable clamp to the positive (+) batte ry
terminal on your vehicle.
Connect the clamp on the other end of the positive cable to the
positive (+) battery termi nal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery term i-
nal on the s econd vehicle.
Connect the clamp at the other e nd of the negative cable to a
solid, stationary, unpainted metallic point away from the 12-vo lt
battery and any movin g parts, as shown in the illustration.
Start the engine of the second v ehicle. Increase the engine speed
slightly and maintain at that lev el for approximately 5 minutes to
recharge the 12-volt battery of your vehicle.
Maintain the engine speed of the second vehicle and start the
hybrid system of your vehicle by turning the power switch to ON
mode.
Make sure the “READY” indicator comes on. If the indicator ligh t
does not come on, contac t your Toyota dealer.3
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Page 648 of 744

6487-2. Steps to take in an emergency
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Once the hybrid system has started, remove the jumper cables in
the exact reverse order from which they were connected.
To install the engine cover, conduct the removal procedure in
reverse. After installing, check that the fixed pins are inserted
securely.
Once the hybrid system starts, have the vehicle inspected at yo ur
Toyota dealer as soon as possible.
■ When opening the cover of the positive (+) battery terminal
P. 521
■ Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid s ystem is off.
● Turn off any unnecessary electrical components when the vehicle is running
at a low speed for an extended period, such as in heavy traffic .
■ When the 12-volt battery is removed or discharged
● Information stored in the ECU is cleared. When the 12-volt batt ery is
depleted, have the vehicle inspected at your Toyota dealer.
● Some systems may require initialization. ( P. 697)
■ When removing the 12-vo lt battery terminals
When the 12-volt battery terminals are removed, the information stored in the
ECU is cleared. Before removing the 12-volt battery terminals, contact your
Toyota dealer.
■ Charging the 12-volt battery
The electricity stored in the 12-volt battery will discharge gr adually even when
the vehicle is not in use, due to natural discharge and the dra ining effects of
certain electrical appliances. If the vehicle is left for a lon g time, the 12-volt
battery may discharge, and the hybrid system may be unable to s tart. (The
12-volt battery recharges automatically while the hybrid system is operating.)
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Page 650 of 744

6507-2. Steps to take in an emergency
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WARNING
■When removing the 12-volt battery terminals
Always remove the negative (-) terminal first. If the positive (+) terminal con-
tacts any metal in the surrounding area when the positive (+) terminal is
removed, a spark may occur, leading to a fire in addition to el ectrical shocks
and death or serious injury.
■ Avoiding 12-volt battery fires or explosions
Observe the following precautions to prevent accidentally ignit ing the flam-
mable gas that may be emitted from the 12-volt battery:
● Make sure each jumper cable is connected to the correct terminal and that
it is not unintentionally in contact with any other than the in tended terminal.
● Do not allow the other end of the jumper cable connected to the “+” termi-
nal to come into contact with any other parts or metal surfaces in the area,
such as brackets or unpainted metal.
● Do not allow the + and - clamps of the jumper cables to come in to contact
with each other.
● Do not smoke, use matches, cigarette lighters or allow open fla me near
the 12-volt battery.
■ 12-volt battery precautions
The 12-volt battery contains poisonous and corrosive acidic electrolyte,
while related parts contain lead and lead compounds. Observe the following
precautions when handling the 12-volt battery:
● When working with the 12-volt battery, always wear safety glass es and
take care not to allow any battery fluids (acid) to come into contact with
skin, clothing or the vehicle body.
● Do not lean over the 12-volt battery.
● In the event that battery fluid comes into contact with the skin or eyes,
immediately wash the affected area with water and seek medical attention.
Place a wet sponge or cloth over the affected area until medical attention
can be received.
● Always wash your hands after handling the 12-volt battery support, termi-
nals, and other battery-related parts.
● Do not allow children near the 12-volt battery.
Page 652 of 744
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7-2. Steps to take in an emergency
If your vehicle overheats
■If the high coolant temperature warning light comes on or
flashesStop the vehicle in a safe place and turn off the air conditioning
system, and then stop the hybrid system.
If you see steam:
Carefully lift the hood after the steam subsides.
If you do not see steam:
Carefully lift the hood.
After the hybrid system has cooled down sufficiently, inspect t he
hoses and radiator core (ra diator) for any leaks.
Radiator
Cooling fans
If a large amount of coolant
leaks, immediately contact
your Toyota dealer.
The following may indicate that your vehicle is overheating.
● The high coolant temperature warning light ( P. 590) comes on
or flashes, or a loss of hybrid system power is experienced. (F or
example, the vehicle s peed does not increase.)
● “Hybrid System Overheated” is shown on the multi-information
display.
● Steam comes out from under the hood.
Correction procedures
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