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7-1. Essential information
When trouble arises
p re ss it b ri efl y 3 tim es or mor e i n
succession.
5 Stop the vehicle in a safe place
by the road.
Remove the seat belt first.
If the door can be opened, open
the door and exit the vehicle.
If the door cannot be opened,
open the window using the
power window switch and exit
the vehicle through the window.
If the window cannot be opened
using the power window switch,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle, and then open the door
and exit the vehicle.
WARNING
■If the engine has to be turned off while driving
Power assist for the brakes and steer-
ing wheel will be lost, making the brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
If the vehicle is trapped
in rising water
In the event the vehicle is sub-
merged in water, remain calm
and perform the following.
WARNING
■Using an emergency hammer* f o r
emergency escape
The front side windows and of this vehicle rear window can be shattered
with an emergency hammer* used for emergency escape. However, an
emergency hammer* cannot shatter
the windshield as it is laminated glass.*: Contact any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer, or
aftermarket accessory manufac-
turer for further information about
an emergency hammer.

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7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
If towing your vehicle with a
wheel-lift type truck, use a tow-
ing dolly. ( P.307, 308)
WARNING
Observe the following precautions. Failure to do so may result in death or serious injury.
■When towing the vehicle
Be sure to transport the vehicle with all four wheels raised off the ground. If
the vehicle is towed with the tires con- tacting the ground, the drivetrain or related parts may be damaged, the
vehicle may fly off the truck.
■While towing
●When towing using cables or
chains, avoid sudden starts, etc. which place excessive stress on the towing eyelets, cables or chains.
The towing eyelets, cables or chains may become damaged, bro-ken debris may hit people, and
cause serious damage.
●Do not turn the engine switch off.
There is a possibility that the steer- ing wheel is locked and cannot be operated.
■Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.If not securely installed, towing eye-
lets may come loose during towing.

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7-2. Steps to take in an emergency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The engine is running but the
vehicle does not move.
The vehicle makes an abnormal
sound.
From the front
Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift
type truck
●Do not tow the vehicle from the rear when the engine switch is off. The
steering lock mechanism is not strong enough to hold the front wheels straight.
●When raising the vehicle, ensure adequate ground clearance for tow-
ing at the opposite end of the raised vehicle. Without adequate clear-ance, the vehicle could be dam-
aged while being towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the suspension components.
■When towing a vehicle equipped with the Stop & Start system
If it is necessary to tow the vehicle with all four wheels on the ground, perform the following procedure
before towing the vehicle in order to protect the system. Turn the engine switch off and then start the engine or
turn the engine switch to ON.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck

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7-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the engine
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for at most 80 km (50 miles) at
under 30 km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the towing eyelet.
( P.285, 325)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi- cle body as shown in the illustration.
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
Using a flatbed truck
Emergency towing
Emergency towing proce-
dure

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7-2. Steps to take in an emergency
3Insert the towing eyelet into the
hole and tighten partially by
hand.
4 Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: Wheel nut wrench is not installed in
this vehicle. You can purchase it from
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the engine.
If the engine does not start, turn the
engine switch to ON.
7 Shift the shift lever to N and
release the parking brake.
■While towing
If the engine is not running, the power
assist for the brakes and steering will not function, making steering and brak-ing more difficult.

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7-2. Steps to take in an emergency
ble.
■Electric power steering system
warning light (warning buzzer)
When the battery charge becomes insufficient or the voltage temporarily
drops, the electric power steering sys- tem warning light may come on and the warning buzzer may sound.
■When the tire pressure warning
light comes on
Inspect the tires to check if a tire is punctured.
If a tire is punctured: P. 3 2 3
If none of the tires are punctured: Turn the engine switch off then turn it to
ON. Check if the tire pressure warning light comes on or blinks.
If the tire pressure warning light blinks
for approximately 1 minute then stays on
There may be a malfunction in the tire
pressure warning system. Have the vehicle inspected by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer immedi- ately.
If the tire pressure warning light
comes on
1 After the temperature of the tires has lowered sufficiently, check the infla-tion pressure of each tire and adjust
them to the specified level.
2 If the warning light does not turn off even after several minutes have elapsed, check that the inflation
pressure of each tire is at the speci- fied level and perform initialization. ( P.280)
■The tire pressure warning light may
come on due to natural causes
The tire pressure warning light may come on due to natural causes such as
natural air leaks and tire inflation pres- sure changes caused by temperature. In this case, adjusting the tire inflation
pressure will turn off the warning light (after a few minutes).
■Conditions that the tire pressure
warning system may not function properly
P. 2 7 8
WARNING
■If both the ABS and the brake system warning lights remain on
Stop your vehicle in a safe place
immediately and contact any autho- rized Toyota retailer or Toyota autho-rized repairer, or any reliable repairer.
The vehicle will become extremely unstable during braking, and the ABS system may fail, which could cause
an accident resulting in death or seri- ous injury.
■When the electric power steer-ing system warning light comes on
When the light comes on yellow, the assist to the power steering is restricted. When the light comes on
red, the assist to the power steering is lost and handling operations of the steering wheel become extremely
heavy. When steering wheel operations are heavier than usual, grip the steering
wheel firmly and operate it using more force than usual.
■If the tire pressure warning light comes on
Be sure to observe the following pre-
cautions. Failure to do so could cause a loss of vehicle control and result in death or
serious injury.
●Stop your vehicle in a safe place as
soon as possible. Adjust the tire inflation pressure immediately.
●Avoid abrupt maneuvering and braking.If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.

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7-2. Steps to take in an emergency
level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. Move the vehicle
to a level surface and check to see if the message disappears.
■If “Engine Stopped Steering Power Low” is displayed
This message is displayed if the engine is stopped while driving.
When steering wheel operations are
heavier than usual, grip the steering wheel firmly and operate it using more force than usual.
■If “Avoid Excessive Acceleration
Due to Temperature” is displayed
This message may be displayed when driving such as the following:
●While warming up the engine
●Continuously driving at extremely high load
Drive the vehicle for a while, while
avoiding extremely high load conditions.
■If “Auto Power OFF to Conserve Battery” is displayed
Power was cut off due to the automatic
power off function. Next time when start- ing the engine, increase the engine speed slightly and maintain that level for
approximately 5 minutes to recharge the battery.
■If “Headlight System Malfunction Visit Your Dealer” is displayed
The following systems may be malfunc- tioning. Have the vehicle inspected by any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer immediately.
●The LED headlight system
●Automatic High Beam (if equipped)
■If a message that indicates the mal-
function of front camera is dis- played
The following systems may be sus-
pended until the problem shown in the message is resolved. ( P.156, 313)
●PCS (Pre-Collision system) (if
equipped)
●LTA (Lane Tracing Assist) (if
equipped)
●Automatic High Beam (if equipped)
●RSA (Road Sign Assist) (if equipped)
●Dynamic radar cruise control (if equipped)
■If a message that indicates the mal-function of radar sensor is dis-
played
The following systems may be sus- pended until the problem shown in the
message is resolved. ( P.156, 313)
●PCS (Pre-Collision system) (if
equipped)
●LTA (Lane Tracing Assist) (if
equipped)
●Dynamic radar cruise control (if
equipped)
■If “Radar Cruise Control Unavail- able See Owner’s Manual” is dis-played (if equipped)
The dynamic radar cruise control sys- tem is suspended temporarily or until the problem shown in the message is
resolved. (causes and coping methods: P.156)
■If “Radar Cruise Control Unavail- able” is displayed (if equipped)
The dynamic radar cruise control sys- tem cannot be used temporarily. Use the system when it becomes available
again.
■If a message that indicates the need for visiting your Toyota dealer is displayed
The system or part shown on the multi- information display is malfunctioning. Have the vehicle inspected by any
authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer immediately.

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7-2. Steps to take in an emergency
When trouble arises
■If a message that indicates the
need for referring to Owner’s Man- ual is displayed
●If “Engine Coolant Temp High” is dis-played, follow the instructions accord-ingly. ( P.344)
●If “Exhaust Filter Full” is displayed, fol- low the instructions accordingly.
( P.216)
●If any of the following messages are
displayed on the multi-information dis- play, it may indicate a malfunction. Have the vehicle inspected by any
authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer immediately.
• “Smart Entry & Start System Malfunc- tion”
●If any of the following messages are displayed on the multi-information dis-play, it may indicate a malfunction.
Immediately stop the vehicle and con- tact any authorized Toyota retailer or Toyota authorized repairer, or any reli-
able repairer. • “Braking Power Low”• “12-Volt Battery Charging System
Malfunction” • “Oil Pressure Low”
If you have a flat tire
Your vehicle is not equipped
with a spare tire, but instead is
equipped with an emergency
tire puncture repair kit.
A puncture caused by a nail or
screw passing through the tire
tread can be repaired tempo-
rarily using the emergency tire
puncture repair kit. (The kit
contains a bottle of sealant.
The sealant can be used only
once to temporarily repair one
tire without removing the nail
or screw from the tire.)
Depending on the damage, this
kit cannot be used to repair the
tire. ( P.324)
After temporarily repairing the
tire with the kit, have the tire
repaired or replaced by any
authorized Toyota retailer or
Toyota authorized repairer, or
any reliable repairer. Repairs
conducted using the emer-
gency tire puncture repair kit
are only a temporary measure.
Have the tire repaired and
replaced as soon as possible.
WARNING
■If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a flat tire can damage the tire and the wheel beyond repair, which could
result in an accident.