5297-2. Steps to take in an emergency
7
When trouble arises
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 470)
■Alarm (for Canada only)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered.
■Changing power switch modes
Release the brake pedal and press the power switch in step above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. (P. 208)
■When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: P. 569)
●Check if battery-saving mode is set. If it is set, cancel the function.
(P. 166)
WARNING
■When using the mechanical key and operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof. Also, do not allow children to operate
the mechanical key. It is possible for children and other passengers to get
caught in the power window or moon roof.
3
5387-2. Steps to take in an emergency
The coolant level is satisfactory
if it is between the “F” and “L”
lines on the reservoir.
Reservoir
“F” line
“L” line
Radiator cap
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system on to
check that the radiator cooling fan operates and to check for cool-
ant leaks from the radiator or hoses.
The fan operates when the air conditioning system is turned on immedi-
ately after a cold start. Confirm that the fan is operating by checking the fan
sound and air flow. If it is difficult to check these, turn the air conditioning
system on and off repeatedly. (The fan may not operate in freezing tem-
peratures.)
If the fan is not operating:
Stop the hybrid system immediately and contact your Toyota dealer.
If the fan is operating:
Have the vehicle inspected at the nearest Toyota dealer.
4
1
2
3
4
5
6
7
5407-2. Steps to take in an emergency
After stopping the hybrid system and waiting for 5 minutes or
more, start the hybrid system again and check for the multi-infor-
mation display.
If the message does not disappear:
Stop the hybrid system and contact your Toyota dealer.
If the message is not displayed:
The hybrid system temperature has dropped and the vehicle
may be driven normally.
However, if the message appears again frequently, contact your To y o t a
dealer.
WARNING
■To prevent an accident or injury when inspecting under the hood of
your vehicle
Observe the following precautions.
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03004400560003004500580055005100560011[
●If steam is seen coming from under the hood, do not open the hood until
the steam has subsided. The engine compartment may be very hot.
●After the hybrid system has been turned off, check that the “READY” indi-
cator is off. When the hybrid system is operating, the gasoline engine may
automatically start, or the cooling fan may suddenly operate even if the
gasoline engine stops. Do not touch or approach rotating parts such as the
fan, which may lead to fingers or clothing (especially a tie, a scarf or a muf-
fler) getting caught, resulting in serious injury.
●Do not loosen the radiator cap and the coolant reservoir cap while the
hybrid system and radiator are hot.
High temperature steam or coolant could spray out.
NOTICE
■When adding engine/power control unit coolant
Wait until the hybrid system has cooled down before adding engine/power
control unit coolant.
When adding coolant, do so slowly. Adding cool coolant to a hot hybrid sys-
tem too quickly can cause damage to the hybrid system.
■To prevent damage to the cooling system
Observe the following precautions:
●Avoid contaminating the coolant with foreign matter (such as sand or dust
etc.).
●Do not use any coolant additives.
6
5417-2. Steps to take in an emergency
7
When trouble arises
Stop the hybrid system. Set the parking brake and shift the shift
lever to P.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheels
to help provide traction.
Restart the hybrid system.
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, depress the accelerator pedal.
■When it is difficult to free the vehicle
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
1
2
3
4
5
Press to turn off TRAC.
WARNING
■When attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the
surrounding area is clear to avoid striking other vehicles, objects or people.
The vehicle may also lunge forward or lunge back suddenly as it becomes
free. Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may
cause an accident resulting in death or serious injury.
595What to do if... (Troubleshooting)
●Did you press the power switch while firmly depressing the brake pedal?
(P. 206)
●Is the shift lever in P? (P. 209)
●<002c005600030057004b004800030048004f004800460057005500520051004c00460003004e0048005c000300440051005c005a004b004800550048000300470048005700480046005700440045004f00480003004c00510056004c004700480003005700
4b0048000300590048004b004c0046004f004800220003000b[P. 164)
●Is the steering wheel unlocked? (P. 210)
●Is the electronic key battery weak or depleted?
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44000300570048005000530052005500440055005c0003005a[ay.
(P. 528)
●Is the 12-volt battery discharged? (P. 530)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
power switch in ON mode. (P. 220)
●It is locked automatically to prevent theft of the vehicle. (P. 210)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. (P. 183)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or ON mode (the hybrid system is not operating) for a period of
time. (P. 209)
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be turned after the hybrid system
is stopped
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically
596What to do if... (Troubleshooting)
●The seat belt reminder light is flashing
Are the driver and the passenger wearing the seat belts? (P. 500)
●The parking brake indicator is on
Is the parking brake released? (P. 223)
Depending on the situation, other types of warning buzzer may also sound.
(P. 497, 507)
●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects it and the alarm sounds. (P. 90)
To stop the alarm, turn the power switch to ON mode or start the hybrid
system.
●Is the message displayed on the multi-information display?
Check the message on the multi-information display. (P. 507)
●When a warning light turns on or a warning message is displayed, refer to
P. 497, 507.
●Stop the vehicle in a safe place and replace the flat tire with the spare
tire. (P. 513)
●Try the procedure for when the vehicle becomes stuck in mud, dirt, or
snow. (P. 541)
A warning buzzer sounds during driving
An alarm is activated and the horn sounds
A warning buzzer sounds when leaving the vehicle
A warning light turns on or a warning message is displayed
When a problem has occurred
If you have a flat tire
The vehicle becomes stuck
601Alphabetical index
ECO Accelerator Guidance..... 123
Eco drive mode ........................ 355
Eco-friendly driving
information ............................ 121
Eco guide ................................. 123
Eco score ................................. 123
EDR (Event data recorder) .......... 9
Electric motor
(traction motor) ....................... 78
Electric Power Steering
(EPS)....................................... 304
Warning light ......................... 498
Electronic key .......................... 150
Battery-saving function ......... 166
If the electronic key does not
operate properly ................. 527
Replacing the battery ............ 470
Emergency flashers ................ 490Emergency, in case of
If a warning buzzer
sounds................................ 497
If a warning light turns on ..... 497
If a warning message is
displayed ............................ 507
If the 12-volt battery is
discharged.......................... 530
If the electronic key does not
operate properly ................. 527
If the hybrid system
will not start ........................ 525
If the vehicle is submerged
or water on the road is
rising................................... 492
If you have a flat tire ............. 513
If you lose your keys ............. 151
If you think something is
wrong ................................. 496
If your vehicle becomes
stuck ................................... 541
If your vehicle has to be
stopped in an emergency ... 491
If your vehicle needs to be
towed.................................. 493
If your vehicle overheats....... 537
Engine
ACCESSORY mode ............. 208
Compartment ........................ 432
Engine switch ....................... 206
Hood ..................................... 429
How to start the hybrid
system ................................ 206
Identification number ............ 545
If your vehicle has to be
stopped in an
emergency ......................... 491
Ignition switch
(power switch) .................... 206
Overheating .......................... 537
Power switch ........................ 206
E
603Alphabetical index
Heated steering wheel............. 376
Heaters
Automatic air
conditioning system ............ 366
Heated steering wheel .......... 376
Outside rear view mirrors...... 370
Seat heaters ......................... 375
Seat ventilators ..................... 375
High mounted stoplight
Replacing .............................. 486
High voltage components......... 82
Hill-start assist control............ 304
Hood ......................................... 429
Hooks
Coat hooks............................ 402
Grocery bag hooks ............... 387
Retaining hooks (floor mat)..... 24
Horn .......................................... 177
HUD (Head-up display)............ 136
Hybrid battery
(traction battery)...................... 82
Hybrid battery
(traction battery) air
intake vent ....................... 83, 465
Hybrid system ............................ 78
Acoustic Vehicle Alerting
System ................................. 79
Emergency shut off system .... 83
Energy monitor/
consumption screen ........... 142
EV drive mode ...................... 213
High voltage components ....... 82
Hybrid System Indicator........ 102
Hybrid system precautions ..... 82
Hybrid vehicle driving tips ..... 357
If the hybrid system
will not start ........................ 525
Overheating .......................... 537
Power (ignition) switch .......... 206
Starting the hybrid system .... 206Hybrid System Indicator ......... 102
Hybrid transmission................ 216
If the shift lever cannot be
shifted from P ..................... 220
Identification
Engine .................................. 545
Vehicle .................................. 545
Ignition switch
(power switch) ....................... 206
Illuminated entry system ........ 380
Immobilizer system ................... 89
I/M test ...................................... 426
Indicators ................................... 97
Initialization
Items to initialize ................... 577
Parking Support Brake ......... 345
Tire pressure
warning system .................. 446
Inside rear view mirror ............ 179
Instrument panel light
control .................................... 101
Interior lights ........................... 378
Switch ................................... 379
Intuitive parking assist ........... 317
Jack
Positioning the jack............... 431
Vehicle-equipped jack .......... 513
Jack handle .............................. 513
Jam protection function
Moon roof ............................. 187
Power window ...................... 183
I
J
*: Refer to the “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S
MANUAL”.