2022 TESLA MODEL Y service schedule

This is often a temporary issue that will clear up when condensation evaporates or a particular environmental
condition is no longer present.
If the alert does not clear by the end of your drive, inspect and clean the front camera area at the top center of the
windshield before your next planned drive. Check the camera surface for condensation, dirt, or other debris and
attempt to clear any obstruction. See the
About Autopilot on page 83 sections “How It Works” and “Cleaning
Cameras and Sensors” for more on front camera location and tips for careful cleaning.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it
quicker by following these steps:
1.
Pre-condition the cabin with the temperature set to High and A/C turned ON.
2.
Turn on the front windshield defroster.
Once all front cameras regain adequate visibility, the alert will clear and both Traffic-Aware Cruise Control and
Autosteer should again be available.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w224)
Cruise control unavailable
Continue driving to allow cameras to calibrate
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully
calibrated. Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are
active. Before these features can be used for the
first time, the cameras must complete an initial self-calibration.
Occasionally, one or more cameras can become uncalibrated.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and
environmental conditions. For example, driving on a straight road with highly visible lane markings helps the cameras calibrate quicker.
See Drive to Calibrate Cameras on page 84 for more information.
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or
more, or
Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration,
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w304)
Camera blocked or blinded
Clean camera or wait for it to regain visibility
One or more of the vehicle cameras is blocked or blinded due to external conditions. When the cameras cannot
provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras can be blocked or blinded due to many factors, including:

Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that will be resolved when condensation evaporates or a particular environmental
condition is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or
other debris.
For camera locations, see About Autopilot on page 83.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see
Cleaning Cameras and Sensors on page 85.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera
enclosures for condensation.
Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by
following these steps:
1.
Pre-condition the cabin with the temperature set to High and A/C turned ON.
2.
Turn on the front windshield defroster.
3.
Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning Cameras and Sensors on page
85.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and
following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your vehicle is OK to drive in the meantime.
(CC_a001)
Unable to charge - Insu

(CC_a003)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try again by disconnecting the Wall Connector from the vehicle and reconnecting. If the problem persists, turn OFF
the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the problem persists, contact Tesla.
(CC_a004)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall Connector and try charging
again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
(CC_a005)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Troubleshooting Alerts
213Consumer Information

(CC_a010)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall Connector and try charging
again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
(CC_a011)
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 100

(CC_a019)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try again by disconnecting the Wall Connector from the vehicle and reconnecting. If possible, plug the vehicle into
another Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate with other
charging equipment. If the problem persists, contact Tesla.
(CC_a020)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall Connector and try charging
again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
(CC_a021)
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Circuit Breaker Sharing Network: Need one (and only one) Wall Connector set to Master.
What to do:
Troubleshooting Alerts
218MODEL Y Owner

3. Thermal sensor disconnected4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall Connector and try charging
again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
(CC_a026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall Connector and try charging
again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
Troubleshooting Alerts
220MODEL Y Owner

(CC_a027)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall Connector and try charging
again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
(CC_a028)
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
Incorrect rotary switch setting.
What to do:
Make sure there is no power to the Wall Connector. Remove the face plate and adjust the rotary switch to a valid
operating current setting. The correlation between switch setting and current is printed on the inside of the Wall
Connector. You can also refer to the Set the Operating Current section in the Wall Connector Installation Manual. If
the Wall Connector is set up for load sharing (paired with other Wall Connectors), the rotary switch of the master
unit must be set to an operating current setting that allows each paired Wall Connector to receive at least 6A of
charge current. Example: Three Wall Connectors are paired for load sharing. The master unit needs to be set to a
current of at least 3 * 6A = 18A or greater.
(CC_a029)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
Troubleshooting Alerts
221Consumer Information

If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
(UMC_a017)
Charge rate reduced - Wall plug temperature high
Wall outlet and wiring inspection recommended
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so
charging has been slowed to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an outlet that is beginning to wear out.
To regain normal charge speed, make sure your adapter is fully plugged into the outlet. If charging speed does not
return to normal, contact an electrician to inspect the outlet and building wiring connections to the outlet and
complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
(VCFRONT_a180)
Electrical system power reduced
Vehicle may shut down unexpectedly
The electrical system cannot maintain the voltage required to support all vehicle features.
If this alert is present while you are driving, it is possible your vehicle will shut down unexpectedly.
It is also possible that your vehicle will not restart after the current drive.
It is recommended that you eliminate or reduce your use of any non-essential features. This can help your vehicle maintain adequate electrical power for essential functions. It may also prevent your vehicle from shutting down
before you reach your immediate destination, although this is not guaranteed.
If this alert remains active, schedule service immediately. Without service, your vehicle may shut down unexpectedly
or may not restart.
(VCFRONT_a182)
12V battery must be replaced - Schedule service
Software will not update until battery is replaced
The 12V battery is showing degraded performance and needs to be replaced. Until the 12V battery is replaced,
vehicle software updates will not complete.
It is recommended that you have the 12V battery replaced at your earliest convenient opportunity.
You can schedule service via the Tesla Mobile App, or with an independent service provider that offers 12V battery
replacement for your vehicle. Please note that independent service provider options may vary, based on your vehicle
configuration and your location.
Your vehicle is OK to drive with this alert present. However, if you delay the 12V battery replacement, your vehicle
may eventually not have enough power to start or to restart after a recent drive.
If the 12V battery is too low to turn on the vehicle or open the doors, follow the instructions in Jump Starting the 12V
Battery on page 199.
For more information on the battery system, see Battery Information on page 158.
Troubleshooting Alerts
238MODEL Y Owner