(CP_a078)
Cable blocked - Charge port latch may be frozen
Try preconditioning on HI with Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the
charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Use your Tesla Mobile App to precondition your vehicle on HI for approximately 30 - 45 minutes. This should help
thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control for the cabin to HI
using the touchscreen is not
effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not charge at all, the charge port latch may be frozen. Use your Tesla Mobile App to precondition your vehicle on HI for approximately 30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge cable can be
properly inserted.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control for the cabin to HI
using the touchscreen is not
effective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a charge port inlet obstruction, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
carpets, cleaning: 173
CCS (Combo): 157
CE certifications: 207
CHAdeMO: 157
chains: 170
change of ownership: 127
charge port: 159
charge port light: 160
charge port manual release: 161
charge port release cable: 161
charging: 156, 157, 159, 161
charge settings: 161
charging status: 161
components and equipment: 156
instructions: 159
public charging stations: 157
scheduling: 161
charging locations, finding: 135
child protection: 13
disabling rear window switches: 13
child seats: 32
installing and using: 32
child-protection locks: 12
cleaning: 172
climate controls: 128
coat hangers: 22
cold weather best practices: 80
collision avoidance assist: 117
connecting to Wi-Fi: 152
console: 19, 20, 21
12V power socket: 21
opening: 19
rear: 19
USB ports: 20
consumption chart: 68
contact information: 197, 207
roadside assistance: 197
Tesla: 207
copyrights: 203
cruise control: 86
D
dashboard overview: 4
Dashcam: 70
data recording: 204
data sharing: 204
declarations of conformity: 207
delivery mileage: 205
devices: 139
Bluetooth, playing audio files: 139
playing audio files from: 139
dimensions: 184
Dog Mode: 130
dome (map) lights: 53
door handles: 11
door labels: 182
doors: 11, 12
Child Lock: 12
exterior door handles: 11
interior locking and unlocking: 12
locking: 11
opening from exterior: 11
opening from interior: 11
Unlock on Park: 12
unlocking: 11
doors function: 12
Walk-Away Door Lock: 12
drive away locking: 12
Drive gear: 52
driver: 45
profiles: 45
driving: 23, 50, 67
seating position: 23
starting: 50
tips to maximize range: 67
E
Easter Eggs: 201
easy entry, driver profile: 45
EDR (event data recorder): 204
electric parking brake: 62
emergency braking: 117
emergency flashers: 55
Emergency Lane Departure Avoidance: 114
emission label: 181
energy: 56, 61
gained from regenerative braking: 61
range information: 56
Energy app: 68
energy use predictions (navigating): 136
Entertainment: 201
Erase & Reset: 127
event data recording: 204
exterior: 2, 53, 172, 174, 184
car cover: 174
cleaning: 172
dimensions: 184
lights: 53
overview: 2
polishing, touch up, & repair: 174
Index
