Sentry Mode
NOTE: Depending on market region, vehicle configuration, options purchased, and software version, your vehicle may not be equipped with Sentry Mode, or the feature may not operate exactly as described.
In Sentry Mode, cameras and sensors remain
powered on and ready to record suspicious
activity whenever
Model S is locked and in
Park.
To turn Sentry Mode on or off, touch Controls > Sentry. Alternatively, you can use voice
commands, the mobile app, or you can touch
Controls > Safety > Sentry Mode. To activate
Sentry Mode using voice commands, say
"
Keep Tesla safe", "Keep my car safe", "Sentry on", or "Enable Sentry" (for details using
voice commands, see Using Voice Commands on page 160).
NOTE: Sentry Mode requires the Battery to be
at least 20% charged. If the Battery falls
below 20%, Sentry Mode turns
off and the
mobile app sends you a notification.
NOTE: Power consumption may increase
when Sentry Mode is active.
NOTE: Software updates cannot be installed
when Sentry Mode is activated.
CAUTION: Do not rely on Sentry Mode to protect Model S from all possible security threats. While it may help deter some threats, no security system can prevent all attacks.
CAUTION: Sentry Mode may not trigger the security alarm in all situations involving damage to the vehicle. The security alarm depends upon multiple factors to be triggered and may not detect all impacts to the vehicle or may not trigger the alarm in all cases.
Standby, Alert, and Alarm States
When in Sentry Mode, Model S may go
through three states depending on its
surroundings
Replacing a Tire Sensor
If the Tire Pressure warning indicator displays
frequently, contact Tesla to determine if a tire
sensor needs to be replaced. If a non-Tesla
Service Center repairs or replaces a tire, the
tire sensor may not work until Tesla performs
the setup procedure.
TPMS Malfunction
Model S has also been equipped with a TPMS
malfunction indicator to indicate when the system is not operating properly.
The TPMS malfunction
indicator is combined with
the tire pressure indicator
light. When the system
detects a malfunction, the
indicator
flashes for
approximately one minute,
then remains continuously
lit. This sequence continues
upon subsequent vehicle
start-ups as long as the
malfunction exists. When
the TPMS malfunction
indicator is on, the system
might not be able to detect
or signal under-
or over-inflated tires as intended.
TPMS malfunctions can occur for a variety of reasons, including installing replacement or
alternate tires or wheels that prevent the
TPMS from functioning properly. Always
check the TPMS malfunction indicator light
after replacing one or more tires or wheels on
your vehicle to ensure that the replacement tires or wheels allow the TPMS to continue to
function properly.
NOTE: If a tire has been replaced or repaired
using a different tire sealant than the one
available from Tesla, and a low tire pressure is
detected, it is possible that the tire sensor has
been damaged. Contact Tesla to have the
fault repaired as soon as possible.
Seasonal Tire Types
Summer Tires
Your vehicle may be originally equipped with
high performance summer tires or all season
tires. Tesla recommends using winter tires if
driving in cold temperatures or on roads
where snow or ice may be present. Contact
Tesla for winter tire recommendations.
WARNING: In cold temperatures or on snow or ice, summer tires do not provide adequate traction. Selecting and installing the appropriate tires for winter conditions is important to ensure the safety and optimum performance of your Model S.
All-Season Tires
Your Model S may be originally equipped with
all-season tires. These tires are designed to
provide adequate traction in most conditions year-round, but may not provide the same level of traction as winter tires in snowy or icy
conditions. All-season tires can be
identified
by “ALL SEASON" and/or "M+S” (mud and
snow) on the tire sidewall.
Winter Tires
Use winter tires to increase traction in snowy
or icy conditions. When installing winter tires,
always install a complete set of four tires at
the same time. Winter tires must be the same
diameter, brand, construction and tread
pattern on all four wheels. Contact Tesla for
winter tire recommendations.
Winter tires can be identified by a mountain/snowflake symbol on the
tire
Cleaning the Exterior
To prevent damage to the paint, immediately
remove corrosive substances (bird droppings, tree resin, dead insects, tar spots, road salt,
industrial fallout, etc.). Do not wait until
Model S is due for a complete wash. If
necessary, use denatured alcohol to remove
tar spots and stubborn grease stains, then
immediately wash the area with water and a
mild, non-detergent soap to remove the alcohol.
Keep the exterior cameras free of dirt,
condensation, or obstructions. These
substances can cause unclear pictures or
Autopilot and safety features to stop working
(see
Cleaning a Camera on page 194).
Follow these steps when washing the exterior
of Model S:
1.
Rinse Thoroughly
Before washing, flush grime and grit from
the vehicle using a hose. Flush away
accumulations of mud in areas where
debris easily collects (such as wheel wells
and panel seams). If salt has been used on the highways (such as during winter months), thoroughly rinse all traces of road salt from the underside of the vehicle, wheel wells, and brakes.
2.
Hand Wash
Hand wash Model S using a clean soft
cloth and cold or lukewarm water
containing a mild, high-quality car shampoo.
CAUTION: Some cleaners and car shampoos contain chemicals that can cause damage or discoloration, especially to plastic trim pieces, lamps, or camera lenses. For example, some car cleaning formulas contain hydroxide or other highly alkaline or caustic ingredients that can damage exterior components. Damage or discoloration resulting from cleaning products is not covered by the warranty.
3.
Rinse with Clean Water
After washing, rinse with clean water to
prevent soap from drying on the surfaces.4.
Dry Thoroughly and Clean Exterior Glass
After washing and rinsing, dry thoroughly
with a chamois. If necessary, dry the
brakes by going on a short drive and applying the brakes multiple times.
Clean windows and mirrors using an
automotive glass cleaner. Do not scrape,
or use any abrasive cleaning
fluid on glass
or mirrored surfaces.
Cleaning a Camera
To ensure a clear picture, the camera lens
must be clean and free of obstructions.
Remove any build-up of dirt or debris by
spraying water onto the camera lens with a
spray bottle or pressure washer.
CAUTION: Do not attempt to remove dirt or debris by wiping an exposed lens with your hands or a cloth. This debris can damage the surface of the lens when rubbed against it during wiping.
CAUTION: Do not use chemical-based or abrasive cleaners. Doing so can damage the surface of the lens.
Cautions for Exterior Cleaning
CAUTION: Do not wash in direct sunlight.CAUTION: Do not use windshield treatment fluids. Doing so can interfere with wiper friction and cause a chattering sound.
CAUTION: Do not use hot water, detergents, or highly alkaline or caustic cleaning products, especially those containing hydroxide.
CAUTION: If using a pressure washer, maintain a distance of at least 12" (30 cm) between the nozzle and the surface of Model S. Avoid aiming the water jet directly at parking sensors (if equipped). Keep the nozzle moving and do not concentrate the water jet on any one area.
Cleaning
194MODEL S Owner
2. Self-test of internal ground fault monitoring circuit failed3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall
Connector and try charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment
through your Mobile App.
(CC_a005)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try again by disconnecting the Wall Connector from the vehicle and reconnecting. If the problem persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the vehicle. If the problem persists, contact Tesla.
(CC_a006)
Unable to charge - Wall Connector overcurrent
Disconnect and retry or use different equipment
What this alert means:
Over current protection.
What to do:
Reduce the vehicle
(CC_a007)
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
(CC_a008)
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
(CC_a009)
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
Input miswired: possibly Line and Neutral are swapped.
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
(CC_a010)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
Troubleshooting Alerts
238MODEL S Owner
(CC_a019)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try again by disconnecting the Wall Connector from the vehicle and reconnecting. If possible, plug the vehicle into another Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate with other charging equipment. If the problem persists, contact Tesla.
(CC_a020)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall
Connector and try charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment
through your Mobile App.
(CC_a021)
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Troubleshooting Alerts
242MODEL S Owner
(CC_a025)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall
Connector and try charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment
through your Mobile App.
(CC_a026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
Troubleshooting Alerts
244MODEL S Owner
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall
Connector and try charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment
through your Mobile App.
(CC_a027)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall Connector.
b.
Remove the face plate and inspect the wiring terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made secure, restore power to the Wall
Connector and try charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment
through your Mobile App.
Troubleshooting Alerts
245Consumer Information