Page 225 of 248
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
Page 226 of 248
(CP_a058)
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge too many times without success:
Page 228 of 248
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not charge at all, the charge port latch may be frozen. Use your Tesla Mobile App to precondition your vehicle on HI for approximately 30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge cable can be
properly inserted.
NOTE: Be sure to use your Mobile App to precondition the vehicle. Setting your climate control for the cabin to HI
using the touchscreen is not
effective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a charge port inlet obstruction, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
Page 232 of 248
(PCS_a017)
Charging stopped - Power lost while charging
Check power source and charging equipment
Power has been lost during charging. This could result from the charging equipment losing power from the source
(for example, a wall outlet) or from an issue with the charging equipment.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and
also refer to the product owner
Page 233 of 248
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the
electrical installation. They should check the following:
Page 236 of 248
(UMC_a004)
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
Page 237 of 248
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle
Page 242 of 248

CCS (Combo): 152
CE certifications: 203
CHAdeMO: 152
chains: 166
change of ownership: 122
charge port: 154
charge port light: 155
charge port manual release: 156
charge port release cable: 156
charging: 151, 152, 154, 156
charge settings: 156
charging status: 156
components and equipment: 151
instructions: 154
public charging stations: 152
scheduling: 156
charging locations, finding: 130
child protection: 13
disabling rear window switches: 13
child seats: 30
installing and using: 30
child-protection locks: 12
cleaning: 167
climate controls: 123
coat hangers: 21
cold weather best practices: 74
collision avoidance assist: 112
connecting to Wi-Fi: 147
console: 19, 21
12V power socket: 21
opening: 19
rear: 19
USB ports: 19
consumption chart: 68
contact information: 194, 203
roadside assistance: 194
Tesla: 203
copyrights: 199
cruise control: 81
D
dashboard overview: 4
Dashcam: 70
data recording: 200
data sharing: 200
declarations of conformity: 203
delivery mileage: 201
devices: 134
Bluetooth, playing audio files: 134
playing audio files from: 134
dimensions: 182
Dog Mode: 125
dome (map) lights: 51
door handles: 11
door labels: 180
doors: 11, 12
Child Lock: 12
exterior door handles: 11
interior locking and unlocking: 12
locking: 11
opening from exterior: 11
opening from interior: 11
Unlock on Park: 12
unlocking: 11
doors function: 12
Walk-Away Door Lock: 12
drive away locking: 12
Drive gear: 50
driver: 43
profiles: 43
driving: 23, 48, 67
seating position: 23
starting: 48
tips to maximize range: 67
E
Easter Eggs: 197
easy entry, driver profile: 43
EDR (event data recorder): 200
electric parking brake: 60
emergency braking: 112
emergency flashers: 53
Emergency Lane Departure Avoidance: 109
emission label: 179
energy: 54, 59
gained from regenerative braking: 59
range information: 54
Energy app: 68
energy use predictions (navigating): 131
Entertainment: 197
Erase & Reset: 122
event data recording: 200
exterior: 2, 51, 167, 169, 182
car cover: 169
cleaning: 167
dimensions: 182
lights: 51
overview: 2
polishing, touch up, & repair: 169
Index