What to do:
Try again by disconnecting the Wall Connector from the vehicle and reconnecting. If possible, plug the vehicle into
another Wall Connector or a Mobile Connector to determine if the vehicle is able to communicate with other
charging equipment. If the problem persists, contact Tesla.
(CC_a030)
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Circuit Breaker Sharing Network: The paired Wall Connectors have different maximum current capabilities.
What to do:
Only Wall Connectors with the same maximum current capabilities can be paired in a load-sharing (circuit breaker
sharing) network. Inspect the type labels on the Wall Connectors to make sure the current capabilities match. It is
further recommended to only pair Wall Connectors with the same part number, as an easy way to make sure paired
units are compatible.
(CC_a041)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be
fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a004)
Charging equipment not recognized
Try again or try different equipment
The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected.
If this alert appears while a charge cable is connected, it should be determined whether the issue is caused by the
charging equipment or the vehicle. Try charging the vehicle using
different external charging equipment (charge
cable, charging station, charging stall, etc.).
tires: 189
Teslacam: 70
tie-down straps: 195
tilt/intrusion detection: 140
Tire and Loading Information label: 180
tire noise: 166
Tire Pressure Monitoring System: 164
overview of: 164
tire pressures, checking: 161
tires: 161, 162, 165, 166, 186, 187, 189
all-season: 165
balancing: 162
chains: 166
inspecting and maintaining: 161
pressures, how to check: 161
quality grading: 189
replacing: 162
replacing a tire sensor: 165
rotation: 162
specification: 186
summer: 165
temperature grades: 189
tire markings: 187
traction grade: 189
treadwear grade: 189
wheel configuration: 161
winter: 165
toll system transponders, attaching: 174
torque specifications: 184
touch up body: 169
touchscreen: 4, 45, 148, 168
cleaning: 168
overview: 4
restarting: 45
software updates: 148
towing a trailer: 181
towing instructions: 194
Toybox: 197
TPMS: 164
overview of: 164
Track Mode: 65
Tracking Disabled: 128
traction control: 61
trademarks: 199
Traffic Light and Stop Sign Control: 94
Traffic-Aware Cruise Control: 81
trailer hitches: 181
transmission specifications: 184
transponders, attaching: 174
Transport Canada, contacting: 203
Transport Mode: 194
transporting: 194
trip chart: 68
Trip Planner: 131
trunk, adjust opening height: 14
trunk, front: 16
trunk, rear: 14
turn signals: 53
U
ultrasonic sensors: 78
uniform tire quality grading: 189
Unlock On Park: 12
unlocking: 11
USB devices: 19, 134
connecting: 19
playing audio files from: 134
USB flash drive: 140
USB ports: 19
V
Valet mode: 43
vehicle certification label: 180
Vehicle Hold: 64
Vehicle Identification Number (VIN): 179
vehicle loading: 180
ventilation: 125
videos and recording: 70, 142
videos and recording (Track Mode): 65
VIN (Vehicle Identification Number): 179
volume control: 4
volume control (media): 133
W
Walk-Away Door Lock: 12
Wall Connector: 152
warning flashers: 53
washer fluid, topping up: 171
washer jets, cleaning: 170
washers, using: 57
weight specifications: 184
wheel chocks: 195
wheels: 162, 163, 186
aero covers, removing and installing: 163
alignment: 162
lug nut covers, removing and installing: 163
replacing: 162
specifications: 186
torque: 186
Wi-Fi, connecting to: 147
Index
