2022 MERCEDES-BENZ GLC COUPE towing

K
K
eeping t
eeping t he air/w
he air/w at
ater duct fr
er duct fr ee
ee #
Keep the area between the bonnet and the
windscreen free of deposits, e.g. ice, snow or
lea ves. Cleaning and care Cleaning and care
Inf
Inf
or
ormation on w
mation on w ashing t
ashing the v
he vehicle in a car w
ehicle in a car w ash
ash &
W
WARNING
ARNING Risk of an accident due to
re duced braking po wer aTer washing the
ve hicle
Braking e1ciency is reduced aTer washing the
ve hicle. #
ATer theve hicle has been washed, brake
carefully while paying attention tothe
tra1c conditions until braking po wer has
been fully restored. *
N
NOOTE
TE Dama gefrom au tomatic braking If one of
thefo llowing functions is activated,
th eve hicle brakes automatically in cer tain sit-
uations:
R Active Brake Assist
R Active Distance Assist DISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese systems in thefo llowing or similar situa-
tions: #
During towing. #
In a car wash. *
N
NOOTE
TE Damage due tounsuitable car wash #
Before driving into a car wash make sure
th at the car wash is suitable forth eve hi-
cle dimensions. #
Ensu rethere is su1cient ground clear-
ance between the underbody and the
guide rails of the car wash. #
Ensure that the clearance width of the
car wash, in particular the width of the
guide rails, is su1cient. To
avo id damage toyour vehicle when using a car
wa sh, ensu rethefo llowing beforehand:
R Active Distance Assist DISTRONIC is deactiva-
te d.
R The HOLD function is switched o..
R The 360° Camera or there ve rsing camera is
switched o..
R The side windo wsand sliding sunroof are com-
ple tely closed.
R The blo werfo rth eve ntilation and heating is
switched o..
R The windsc reen wiper switch is in position g.
R The key is at a minimum dis tance of 3 m away
from theve hicle. Otherwise theta ilgate could
open unintentionall y.
R For car washes with a con veyor system: 336
336
Maintenance and care

of
the donor batter y,then POSITIVE contact
2 and the positive term inal of the donor bat-
te ry. Begin each time with the contacts on
yo ur ow nve hicle /rst. #
ATer removing the jump lead/charging cable,
close co ver1 of POSITIVE contact 2.
Plug-in h
Plug-in h ybr
ybr id:
id:ifyo ur vehicle has been star ted
with starting assis tance, it may not be possible to
use the electric drive for appr oximately 30
minutes.
Fu rther information can be obtained at a quali/ed
specialist workshop. R R
eplacing t
eplacing t he 12 V batt
he 12 V batt ery
ery #
Obser vethe no tes on the 12 V battery
(/ page 350).
Mercedes-Benz recommends that you ha vethe
12 V battery replaced at a quali/ed specialist
wo rkshop, e.g. at a Mercedes-Benz Se rvice
Centre. Obser
vethefo llowing no tes if youwa nttoreplace
th e battery yourself:
R Alwaysre place a faulty battery with a battery
which meets the speci/c vehicle requ ire-
ments.
The vehicle is equipped with an AGMtech nol-
ogy bat tery (Absorbent Glass Mat) or a lith-
ium-ion batter y.Fu llve hicle functionality is
only guaranteed with an AGM bat tery or lith-
ium-ion batter y.Fo r saf etyre asons, Mercedes-
Benz recommends that you only use batteries
which ha vebeen tested and appro vedfo ryo ur
ve hicle byMercedes-Benz.
R Carryove r de tach able parts, such as vent
hoses, elbow /ttings or term inal co vers from
th e battery being replaced.
R Make sure that theve nt hose is alw ays con-
nected tothe original opening on the side of
th e batter y.
Fi t any existing or supplied cell caps.
Otherwise, gases or battery acid could
escape.
R Make sure that de tach able parts are recon-
nected in the same way. T T
o
o w
w -st
-st ar
arting or to
ting or towing away
wing away P
P
er
er mitt
mitt edto
ed towing met
wing met hods (non plug-in h
hods (non plug-in h ybr
ybrid)
id) *
N
NOOTE
TE Damage from automatic braking If one of
thefo llowing functions is activated,
th eve hicle brakes automatically in cer tain sit-
uations:
R Active Brake Assist
R Active Distance Assist DISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese systems in thefo llowing or similar situa-
tions: #
During towing. #
In a car wash. Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rather than
to wing it away.
Fo rto wing, use a tow rope or tow bar with bo th
axles on thegr ound. Do not use tow bar systems. Breakdown assis
tance
355
355

*
N
NO
OTE
TE Damage totheve hicle due to tow-
ing awa y incor rectly #
Obser vethe inst ructions and no tes on
to wing away. V
V
ehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission
ansmission P
P
er
er mitt
mitt edto
ed towing met
wing met hods
hods
Bo th axles on
th egr ound Ye
s, maximum 50 km at
50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised Ye
s, if the steering wheel is
/xed in the centre position
with a steering wheel lock 4MA
4MA
TIC v
TIC v ehicles
ehicles P
P
er
er mitt
mitt edto
ed towing met
wing met hods
hods
Bo th axles on
th egr ound Ye
s, maximum 50 km at
50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised No T T
o o wing wit
wing wit h a r
h a raised axle:
aised axle: towing should be per-
fo rm ed byato wing compan y. P
P
er
er mitt
mitt edto
ed towing met
wing met hods (plug-in h
hods (plug-in h ybr
ybrid)
id) Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rather than
to wing it away.
Fo rto wing, use a tow rope or tow bar with bo th
axles on thegr ound. Do not use tow bar systems. *
N
NOOTE
TE Damage totheve hicle due to tow-
ing awa y incor rectly #
Obser vethe inst ructions and no tes on
to wing away. Obser
vethe information on towing and transport-
ing theve hicle in theve hicle Owner's Manual. P
P
er
er mitt
mitt edto
ed towing met
wing met hods
hods
Bo th axles on
th egr ound Ye
s, maximum 50 km at
50 km/h
Fr ont axle
ra ised Ye
s, maximum 50 km at
50 km/h
Re ar axle
ra ised Ye
s, if the steering wheel is
/xed in the centre position
with a steering wheel lock In
thefo llowing situations, only transporting the
ve hicle is permitted:
R the display is not working
or 356
356
Breakdown assistance

R
thev Towing not permitted See Owner's
Manual display message appears
Ex
Ex cep
cep tion:
tion: ifth eve hicle is located in a danger
zone, it can be reco vered from the danger zone
despite the display message or the display not
wo rking.
It must not be towe d fur ther than 50 m with bo th
axles on thegr ound. A towing speed of 10 km/h
must not be exceeded. Be yond these limits, only
transporting is permitted. T
T
o
o wing t
wing t he v
he vehicle wit
ehicle wit h bot
h both axles on t
h axles on t hegr
he ground
ound #
Obser vethe no tes on the permitted towing
me thods. #
Make sure that the battery is connected and
ch arge d.
Obser vethefo llowing points when the battery is
dischar ged:
R The vehicle cann otbe star ted.
R the electric parking brake cannot be released
or applied R
V
V ehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: the
transmission cannot be shiTed toposition i
or j.
% V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: ifthe
transmission cannot be shiTed toposition i
or if the display does not show anything,
transport theve hicle (/ page 358). A towing
ve hicle with liTing equipment is requ ired for
ve hicle transpo rtation.
* NO
NOTE
TEDamage due to towing away at
ex cessively high speeds or over long dis-
ta nces The driv
etra in could be damaged when towing
at excessively high speeds or over long distan-
ces. #
Atowing speed of 50 km/h must not be
ex ceeded. #
Atowing dis tance of 50 km must not be
ex ceeded. &
W
WARNING
ARNING Risk of accident when towing a
ve hicle which is too heavy
If th eve hicle tobe tow- star ted or towe daway
is heavier than the permissible gross mass of
yo ur vehicle, thefo llowing situations can
occur:
R theto wing eye may become de tach ed.
R theve hicle/trailer combination may
swer veorove rturn. #
Before tow- starting or towing away,
ch eck if theve hicle tobe tow- star ted or
to we dawa yex ceeds the permissible
gr oss mass. If a
vehicle must be tow- star ted or towe dawa y,its
permissible gross mass must not exceed the per-
missible gross mass of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle identi-
/cation plate (/ page 385). #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: do not
open the driver's door or front passenger Breakdown assistance
357
357

door;
the transmission otherwise automati-
cally shiTs toposition j. #
Fitth eto wing eye (/ page 360). #
Fasten theto wing device.
* N
NOOTE
TE Damage due toincor rect connec-
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 86). #
Do not activate the HOLD function. #
Deactivate tow- awa y protection
(/ page 101). #
Deactivate Active Brake Assist (/ page 237).#
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: shiTto
position i. #
Release the electric parking brake. &
W
WARNING
ARNING Risk of accident due tolimited
saf ety-re lated functions during theto wing
process
Saf ety-re lated functions are limited or no lon-
ge rav ailable in thefo llowing situations:
R theve hicle is switched o..
R the brake system or po wer steering system
is malfunctioning.
R the energy supply or the on-board electri-
cal system is malfunctioning.
When your vehicle is towe daw ay, signi/cantly
more e.ort may be requ ired tosteer and
brake than is normally requ ired. #
Use a tow bar. #
Make sure that the steering wheel can
mo vefreely be fore towing theve hicle
awa y. *
N
NO
O TE
TE Damage due toexcessive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slo wlyand smoo thly. Loading t
Loading t
he v
he v ehicle f
ehicle f or tr
or transport
anspo rt Hybr
Hybr
id v
id vehicles:
ehicles: transpor tation of vehicles should
only be car ried out byprofessional reco very com-
panies. #
Obser vethe no tes on towing away
( / page 357). #
Connect theto wing device totheto wing eye
in order toload theve hicle.
% You can also attach theto w bar tothe trailer
hitch. #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: shiTthe
automatic transmission toposition i. 358
358
Breakdown assistance

T
T
o
o wing ey
wing eye st
e st or
orag
ag e location
e location To
wing eye1 is under the load compartment
0oor.
Depending on theve hicle equipment, theto wing
ey e may be located at a di.erent position in the
load compartment. F F
itting and r
itting and r emo
emoving t
ving t heto
he towing eye
wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. #
Screw intheto wing eye clockwise as far as it
will go and tighten. V
V
ehicles wit
ehicles wit h a tr
h a trailer hitc
ailer hitc h:
h:vehicles with a trailer
hitch do not ha veare ar brac ketfo rth eto wing
ey e. Fasten theto w bar tothe trailer hitch. #
Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* N NOOTE TE Damage totheve hicle due toincor-
re ct use of theto wing eye or trailer hitch When a
towing eye or trailer hitch is used to
re co ver a vehicle, theve hicle may be damaged
in the process. #
Only use theto wing eye or trailer hitch to
to w awa y or tow start theve hicle. #
Do not use theto wing eye or trailer hitch
to to wtheve hicle during reco very. 360
360
Breakdown assistance

Hybr
Hybr
id syst
id syst em
em Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
v
Towing not permitted See
Owner's Manual *T
he drive system is malfunctioning. #
Have theve hicle transpo rted only using a transpor ter or trailer (/ page 356).
ò Acoustic presence indica-
tor inoperative *T
he sound generator (acoustic vehicle warning system) is malfunctioning. No driving noises are being produced. The
ve hicle may not be heard by otherroad users. #
Drive with particular care. #
Consult a quali/ed specialist workshop.
è
Charger cable connected *Y
ou cannot pull away while thech arging cable is connected. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connector cann otbe remo ved from thech arging station's soc ket. #
Press the EMERGENCY OFF switch on thech arging station.
If th ech arging cable connector cann otbe remo ved aTer that: Displ
aymessages and warning/indicator lamps
417
417

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
d
Malfunction *T
he drive system is malfunctioning. The output of your vehicle is restric ted. #
Consult a quali/ed specialist workshop.
d
Stop Switch engine off *T
he drive system is malfunctioning. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. Do not con-
tinue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a quali/ed specialist workshop.
d
Performance severely limi-
ted *T
he drive system is outside the normal operating temp erature range, e.g. due toextremely low or high outside temp er-
atures.
The output is se verely re stricted.
Once the operating temp erature of the drive system returns tonormal, the full output will be available again. The dis-
play message will disappear.
*I fth e drive system po wer output is still reduced, there is a fault in the drive system. #
Drive on carefull y. #
Consult a quali/ed specialist workshop. Displ
aymessages and warning/indicator lamps
421 421