2022 MERCEDES-BENZ EQE SALOON DC chargé not possible

R
Small mobile phones may not be able tobe
ch arge d in every position of the mobile phone
st ow age compartment.
R Largemobile phones which do not rest 0at in
th e mobile phone st owage compartment may
not be able tobe charge d or connected with
th eve hicle's exterior aerial.
R The mobile phone may heat up during the
ch arging process. This may also depend on
th e applications (apps) cur rently open in the
backg round.
R Toensure more e1cient charging and connec-
tion with theve hicle's exterior aerial, remo ve
th e pr otective co ver from the mobile phone.
Pr otective co vers which are necessary for
wireless charging are an exception. W
W
ir
irelessl
elessl y c
y char
har ging a mobile phone in t
ging a mobile phone in t he fr
he front
ont R
R
eq
eq uir
uir ements:
ements:
R The mobile phone is suitable for wireless
ch arging. A list of compatible mobile phones can be
fo und at: https://www.mercedes-benz-
mobile.com/
Depending on theve hicle's equipment, theve hi-
cle has thefo llowing options for wirelessly charg-
ing a mobile phone in the cockpit:
R inthe front st owage compartment of the
cent reconsole Example: wirelessly
charging the mobile phone in the
front st owage compartment (with MBUX hyper-
screen) #
Place the mobile phone as close tothe centre
of mat 1as possible with the display facing
upwards.
When a message is shown in the multimedia sys-
te m, the mobile phone is being charge d. In addi-
tion, malfunctions during the mobile phone's
ch arging process are shown in the multimedia
system displa y.
% The mat can be remo vedfo r cleaning, e.g.
using clean, luk ewarmwater.
R
R adio eq
adio eq uipment appr ov
uipment appr oval number
al number s f
s for Br
or Br azil
azil
This device operates on a secondary basis, that is
to say it has no pr otection against harmful inter-
fe re nce, not even from the same type of stations,
and must not cause inter fere nce with systems
ope rating on a prima rybasis.
This product is permitted in accordance with the
procedure de/ned in Directive 242/2000 bythe
Brazilian telecommunications agency ANATEL and
meets the applicable tech nical requ irements.
Fu rther information is available on the ANATEL
we bsite. www.anatel.go v.br 138
138
Seats and st
owing

R
If leaving theve hicle idle for lengt hyperiods of
time avoid, if possible, high ambient temp era-
tures.
R Check the high-voltage battery's charge level
ev ery six weeks (/ page 210).
R Char gethe high-voltage battery if thech arge
le ve l is below 20%.
R Do not disconnect the 12 V battery even if the
ve hicle is leT idle for a lengt hyperiod. Other-
wise, the condition of theve hicle's high- volt-
age battery cannot be monitored.
Yo u can contribute toreducing theve hicle's
ene rgy consum ption in thefo llowing ways:
R An anticipatory driving style (/ page 184)
R Reduced use of electrical consumers
R Having theve hicle regula rly main tained
The charging time of the high-voltage battery may
ch ange over the course of its life.
% Depending on the national version, your vehi-
cle is equipped with one of thefo llowing vehi-
cle soc kets. Yo
u can charge the high-voltage battery with
bo th alternating cur rent (mode 2/3) and
direct cur rent (mode 4). Combo 1
vehicle soc ket Combo 2
vehicle soc ket
1 Type 1 or type 2 connection forch arging with
alternating cur rent
2 Socketex tension forch arging with direct cur-
re nt 194
194
Driving and parking

%
When using a CCS (Combined Charging Sys-
te m) charging cable tocharge with direct cur-
re nt at a combo vehicle soc ket, bo thvehicle
soc ket connections 1and 2are used for
ch arging.
Charging options forth e high-voltage battery
(mode 2, 3 or 4):
R Charging through recuperation while theve hi-
cle is in motion
R Charging with alternating cur rent when sta-
tiona ry:
- at a mains soc ket (mode 2)
- at a wallbox or charging station (mode 3)
R Charging with direct cur rent when stationar y:
- at a rapid charging station (mode 4)
Depending on the count ry-speci/c vehicle equip-
ment and your vehicle's charging cable, single
phase ACcharging is also possible.
Obser vethe di.erent grid requ irements of your
cur rent location when charging. Only use charging
cables which conform tothegr id requ irements.
Consult a quali/ed elect rician or your local grid
operator if you ha veany questions. It is
recommended that youch arge the high-volt-
age battery at a wallbox or charging station due to
th e impr ovedch arging per form ance and better
ch arging e1ciency o.ered.
S
S t
to
o wing t
wing t he c
he char
harging cable
ging cable
Alw ays st owtheve hicle charging cable in the
ch arging cable bag pr ovided and attach its spring
hook tothe tie-down eye in the boot or the load
compartment.
Otherwise, thech arging cable is not su1ciently
secured.
Syst
Syst em limits em limits
The po wer output of the high-voltage battery may
be impaired bythefo llowing:
R High or low outside temp eratures
R Electrical auxiliary consumers in theve hicle
being switched on, e.g. operating the air con-
ditioning system
R Extended periods without charging
The charging time of the high-voltage battery may
be increased bythefo llowing:
R High or low outside temp eratures R
Extended periods without charging
R The maximum available charge cur rent of the
ch arging facility
R The settings of thech arging process in the
multimedia system (/ page 211) N
No
ot
tes on c
es on c har
harging t
ging t he high-v
he high-v olt
oltag
age batt
e batt er
ery at t
y at t he
he
mains soc ke
mains soc ket (mode 2)
t (mode 2) &
D
DAN
AN GER
GER Risk of fatal injury from incor-
re ctly ins talled component parts
Connecting thech arging cable toa mains
soc ket using incor rectly ins talled component
parts could cause a /re or an electric shoc k,
fo rex ample. #
Only connect thech arging cable to a
mains soc ketth at:
R Has been proper lyinstalled and
R Has been inspected byaqu ali/ed elect ri-
cian Driving and parking
195
195

Displa
Displa
ying a r
ying a r out
outeov
e over ervie
vie w wit
w wit h c
h char
har ging st
ging st ation
ation 1
Arriva l time at charging stop, type of charging
station
2 Charging stop sho ws thech arging time rec-
ommended bythe navigation with Electric
Intelligence as well as states of charge on
ar riva l and on wardjourney for an optimal
tr av el time 3
Distance from cur rent vehicle position and
re maining driving time
4 Sear ches for an additional charging station
Yo u can in0uence thero ute calculate dby the na v-
igation with Electric Intelligence using options 1
and 4. #
Select one of the options.
Ignor Ignor ing a c ing a c har
harging st
ging st ation
ation
If yo u do not wanttodrive tothe selected charg-
ing station, it can be remo vedfo rth e cur rent
ro ute guidance. The navigation with Electric Intelli-
ge nce tries toplan the best possible alternative
ch arging station forth ero ute. #
Select 1.
The expected charging po wer,th e dynamic
ch arge leve l display as well as the cur rent
state of charge and the predicted charging tar-
get are displ ayed,forex ample. #
Select Ignore. #
Select Ignore during this journey .
The charging station is remo ved from the cur-
re nt route. %
ATer selecting Details,the de tailed informa-
tion about thech arging station is displ ayed.
A
A dding a c
dding a c har
harging st
ging st ation
ation
If yo uwa nttodrive toach arging station earlier on
th ero ute, forex ample, you can sear chfor an
additional charging station. If thech arging station
is suitable forth ero ute, it will be accep tedby the
navigation with Electric Intelli gence. #
Select 4. #
Select a charging station.
% You can also sear chfor a charging station
using thew symbol on the digital map or
next toª Where to?.
Selecting a r
Selecting a r out
oute type
e type #
Select Zinthe navigation module
(/ page 330). #
Select Route.
The route is calculate d as afast route with a
short journey time. Trailer mode is available if
a trailer has been coupled with theve hicle. If
av ailable, you can select online routes. Tra1c
announcements forth ero ute are take n into
account via Dynamic route guidance r.336
336
MBUX multimedia system

Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect A
cedes me connect A ccident
ccident
and Br
and Br eakdo
eakdown Manag
wn Manag ement
ement
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer gency
call system (/ page 355)
If necessar y,the contact person at the
Mercedes-Benz eme rgency call centre for-
wa rdsth e call toMercedes me connect Acci-
dent and Breakdown Management. Forw ard-
ing the call is ho wever not possible in all coun-
tries.
R Breakdown assistance byate ch nician on
location and/or theto wing away of theve hicle
to the nearest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services.
R Addition tothe emer gency guide aTer auto-
matic accident or breakdown de tection
(/ page 345)
In theev ent of a breakdown or accident, fur-
th er vehicle data is sent which enables optimal
support bythe Mercedes-Benz Customer Centre and
the authorised service partner or
breakdown assistance.
R Addition tothe Mercedes me connect service
Te lediagnostics
Wi th th eTe lediagnostics function, speci/c
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clear lyinterpr eted and are available thro ugh
th e monitoring of components that are subject
to diagnostics.
If yo ur vehicle de tects a breakdown or thre at
of a breakdown, you may be prom pted via the
multimedia system tocontact the Mercedes-
Benz Customer Centre for fur ther help. This
prom ptinthe multimedia system only appears
when theve hicle is stationar y.
% These services are subject to technical
re strictions su chasthe mobile phone co ver-
age, mobile network quality and the ability of
th e processing systems tointerpr etthe trans-
fe rred data. In some circumstances, this can
re sult in dela ysorthefa ilure of the informa-
tion toappear in the multimedia system. More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
ta l: https://me.secure.mercedes-benz.com
Dat
Dat a tr
a transf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The data transfer red during a Mercedes me con-
nect call depends on:
R The reason for initiation of the call
R The service that is selected in thevo ice con-
trol system
R The activated Mercedes me connect services
Yo u can /nd out which data is transfer red when
using the services in the cur rently valid Mercedes
me connect term s of use and the data pr otection
information for Mercedes me connect. You can
/nd these in your Mercedes me user account. Ov
Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes me & Apps menu
cedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be available toyou. MBUX multimedia system
349
349

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Adaptive Highbeam Assist
Plus inoperative *A
daptive Highbeam Assist Plus is malfunctioning. #
Drive on
or #
Stop theve hicle in accordance with the tra1c conditions and restart theve hicle. #
Ifth e display message does not disappear: consult a quali/ed specialist workshop. #
Until then, operate the high beam manuall y.
Hazard warning lamp sys-
tem Malfunction *T
he hazard warning lamp switch is malfunctioning. #
Consult a quali/ed specialist workshop. Climat Climat
e contr
e contr ol
ol Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
&
inoperative High-voltage
battery charging incom-
plete *T
he high- voltage battery is charging. Pre-ent ryclimate cont rol cannot be switched on. #
Wait until thech arging process has achie ved a minimum charge. 434 434
Display message
s andwarning/indicator lamps

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
&
Inoperative Charge high-
voltage battery *T
hecharge ofthe high-voltage battery is too lo w.Pre-entry clima tecont rol cannot be switched on. #
Char gethe high-voltage battery (/ page 193).
&
Pre-entry climate control
via key available again
after starting vehicle *Y
ou ha veattem pted toswitch on pre-ent ryclimate cont rol more than thre e times with theve hicle switched o.. #
Start theve hicle forte n seconds.
Pre-entry clima tecont rol is operational again.
& Pre-entry climate control
via key inoperative High-
voltage battery low *T
hecharge ofthe high-voltage battery is too lo w.Pre-entry clima tecont rol cannot be switched on. #
Char gethe high-voltage battery (/ page 193).
When the high-voltage battery is su1ciently charge d, pre-ent ryclimate cont rolwill be operational again. Display messages and
warning/indicator lamps
435 435

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
è
Charger cable connected *Y
ou cannot pull away while thech arging cable is connected. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connector cann otbe remo ved from thech arging station's soc ket. #
Press the EMERGENCY OFF switch on thech arging station.
If th ech arging cable connector cann otbe remo ved aTer that: #
Request service personnel from the operator of thech arging station via the emer gency call button or the emer-
ge ncy numbers attached tothech arging station.
Vehicle not currently being
charged Charging station
fault *A
malfunction has occur red in thech arging station or the RFID card is not recognised. #
Start thech arging process at a di.erent charging station.
or #
Have the RFID card checkedto ensure it is functioning.
Charging fault Please
change charging method
See Owner's Manual *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a di.erent charging station. Displ
aymessages and warning/indicator lamps
439 439