2022 MERCEDES-BENZ EQC SUV towing

*
N
N O
OTE
TE Damage from automatic braking If one of
thefo llowing functions is activated,
th eve hicle brakes automatically in cer tain sit-
uations:
R Active Brake Assist
R Active Distance Assist DISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese systems in thefo llowing or similar situa-
tions: #
During towing. #
In a car wash. *
N
NO OTE
TE Damage due tounsuitable car wash #
Before driving into a car wash make sure
th at the car wash is suitable forth eve hi-
cle dimensions. #
Ensu rethere is su1cient ground clear-
ance between the underbody and the
guide rails of the car wash. #
Ensure that the clearance width of the
car wash, in particular the width of the
guide rails, is su1cient. To
avo id damage toyour vehicle when using a car
wa sh, ensu rethefo llowing beforehand:
R Active Distance Assist DISTRONIC is deactiva-
te d.
R The HOLD function is switched o..
R The 360° Camera or there ve rsing camera is
switched o..
R The side windo wsand sliding sunroof are com-
ple tely closed.
R The blo werfo rth eve ntilation and heating is
switched o..
R The windsc reen wiper switch is in position g.
R The key is at a minimum dis tance of 3 m away
from theve hicle. Otherwise theta ilgate could
open unintentionall y.
R For car washes with a con veyor system: -
Neutral iis engaged.
- Ifyo uwo uld like tolea vetheve hicle while
it is being washed, make sure theke y is
located in theve hicle. The park position
j isotherwise automatically engaged.
% If, aTer the car wash, youre mo vethewax
from the windscreen and wiper rubbers, this
will pr event smearing and reduce wiper noise. Inf
Inf
or
ormation on using a high-pr
mation on using a high-pr essur
essure cleaner
e cleaner &
W
WARNING
ARNING Risk of an accident when using
high-pressure cleaners with round-spr ay
nozzles
The water jet can cause extern ally invisible
damage.
Components damaged in this wa y may un ex-
pectedly fail. #
Do not use a high-pressure cleaner with
round-spr aynozzles. #
Have damaged tyres or chassis parts
re placed immediatel y. Maintenance and ca
re
309 309

Obser
vethe no tes on charging the high-voltage
battery (/ page 167). Risk of
explosion. Fire
, naked 0ames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte or battery acid is cor
rosive.
Av oid contact with the skin, eyes or
clo thing. Wear suitable pr otective
clo thing, in particular glo ves, an apron
and a face mask. Immediately rinse
electrolyte or acid splashes o. with
clean water. Consult a doctor if neces-
sar y. We
ar saf ety glasses. Ke
ep children away. Obser
vethis Owner's Manual. S S
t
tar
ar ting assist
ting assist ance and c
ance and c har
harging t
ging t he 12 V batt
he 12 V batt ery
ery #
Only ha vestarting assistance provided by a
qu ali/ed specialist workshop, e.g. a
Mercedes-Benz Se rvice Centre. #
Only ha vethe battery charge d at a quali/ed
specialist workshop, e.g. a Mercedes-Benz
Se rvice Centre. R
R
eplacing t
eplacing t he 12 V batt
he 12 V batt ery
ery #
Only ha vethe battery replaced at a quali/ed
specialist workshop, e.g. at a Mercedes-Benz
Se rvice Centre. T
T
o
o w
w -st
-st ar
arting or to
ting or towing away
wing away Ov
Ov
er
ervie
vie w of t
w of t he per
he per mitt
mittedto
ed towing met
wing met hods
hods *
N
NOOTE
TE Damage from automatic braking If one of
thefo llowing functions is activated,
th eve hicle brakes automatically in cer tain sit-
uations:
R Active Brake Assist
R Active Distance Assist DISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese systems in thefo llowing or similar situa-
tions: #
During towing. #
In a car wash. Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rather than
to wing it away.
Fo rto wing, use a tow rope or tow bar with bo th
axles on thegr ound. Do not use tow bar systems. 324
324
Breakdown assis
tance

If
yo u notice that theve hicle has lost coolant, do
not ha veitto we dawa y.Ha ve theve hicle transpor-
te d ins tead.
* N
NO OTE
TE Damage totheve hicle due to tow-
ing awa y incor rectly #
Obser vethe inst ructions and no tes on
to wing away. P
P
er
er mitt
mitt edto
ed towing met
wing met hods
hods All v
All v
ehicles
ehicles
Bo th axles on the
gr ound Ye
s, maximum 50 km
at 50 km/h, only for-
wa rds with the driver
in the cockpit
Fr ont axle raised Yes, maximum 50 km
at 50 km/h
Re ar axle raised No T
T
o
o wing t
wing t he v
he vehicle wit
ehicle wit h bot
h both axles on t
h axles on t hegr
he ground
ound #
Obser vethe no tes on the permitted towing
me thods (/ page 324). #
Make sure that the 12 V battery is connected
and charge d.
Obser vethefo llowing points when the 12 V bat-
te ry is disconnected or dischar ged:
R the drive system cannot be star ted
R the electric parking brake cannot be released
or applied
R the transmission cannot be shiTed toposition
i orj
In thefo llowing situations, only transporting the
ve hicle is permitted:
R ifth e transmission cannot be shiTed toi
R ifth e 12 V battery is disconnected or dis-
ch arged
R ifth e display in the inst rument cluster is not
wo rking
R ifth eá Towing not permitted See Own-
er's Manual message is displa yed R
ifth e+ Top up coolant See Owner’s
Manual message is displa yed
R ifth ed Stop Switch off the vehicle mes-
sage is displa yed #
In such cases, transpo rttheve hicle
(/ page 327).
* N
NOOTE
TE Damage due to towing away at
ex cessively high speeds or over long dis-
ta nces The driv
etra in could be damaged when towing
at excessively high speeds or over long distan-
ces. #
Atowing speed of 50 km/h must not be
ex ceeded. #
Atowing dis tance of 50 km must not be
ex ceeded. Breakdown assistance
325
325

&
W
WARNI NG
ARNI NGRisk of accident when towing a
ve hicle which is too heavy
If th eve hicle tobe tow- star ted or towe daway
is heavier than the permissible gross mass of
yo ur vehicle, thefo llowing situations can
occur:
R theto wing eye may become de tach ed.
R theve hicle/trailer combination may
swer veorove rturn. #
Before tow- starting or towing away,
ch eck if theve hicle tobe tow- star ted or
to we dawa yex ceeds the permissible
gr oss mass. If a
vehicle must be tow- star ted or towe dawa y,its
permissible gross mass must not exceed the per-
missible gross mass of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle identi-
/cation plate (/ page 350).
T
T o
o wing awa
wing away t
y the v
he v ehicle
ehicle #
Fitth eto wing eye (/ page 328). #
Fasten theto wing device.
* N
NOOTE
TE Damage due toincor rect connec-
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 80). #
Do not activate the HOLD function. #
Deactivate tow- awa y protection (/ page 95). #
Deactivate Active Brake Assist (/ page 216). #
ShiT the transmission toposition i. #
Release the electric parking brake. #
Remain in the cockpit during towing and
obser vethe display messages. #
Do not switch o. theve hicle while it is being
to we d. #
Do not open the driver's door or front
passenger door; the transmission will other-
wise automatically shiT toj . &
W
WARNI NG
ARNI NGRisk of accident due tolimited
saf ety-re lated functions during theto wing
process
Saf ety-re lated functions are limited or no lon-
ge rav ailable in thefo llowing situations:
R theve hicle is switched o..
R the brake system or po wer steering system
is malfunctioning.
R the energy supply or the on-board electri-
cal system is malfunctioning. #
In such cases, do not tow theve hicle. #
Transpo rttheve hicle (/ page 327).
* N
NOOTE
TE Damage tothe drive system due to
incor rect towing The
vehicle may not be towe d in thefo llowing
situations:
R theve hicle is switched o..
R the brake system or po wer steering system
is malfunctioning. 326
326
Breakdown assistance

R
the energy supply or the on-board electri-
cal system is malfunctioning. #
In such cases, do not tow theve hicle. *
N
NO OTE
TE Damage due toexcessive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slo wlyand smoo thly. Loading t
Loading t
he v
he vehicle f
ehicle f or tr
or transport
anspo rt #
Obser vethe no tes on towing away
( / page 324). #
Connect theto wing device totheto wing eye
in order toload theve hicle. #
ShiT the transmission toposition i.
% The transmission may be loc ked in position
j intheev ent of damage tothe electrics. To
shiT toi , pr ovide the on-board electrical
system with po wer (/ page 324). #
Load theve hicle onto the transpor ter. #
ShiT the transmission toposition j. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* N
NOOTE
TE Damage tothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi-
cle. T
T
o
o wing ey
wing eye st
e st or
orag
ag e location
e location To
wing eye1 is under the load compartment
0oor.
Depending on theve hicle equipment, theto wing
ey e may be located at a di.erent position in the
load compartment. Breakdown assistance
327 327

F
F
itting and r
itting and r emo
emo ving t
ving t heto
he towing eye
wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. #
Screw intheto wing eye clockwise as far as it
will go and tighten. V
V
ehicles wit
ehicles wit h a tr
h a trailer hitc
ailer hitc h:
h:vehicles with a trailer
hitch do not ha veare ar brac ketfo rth eto wing
ey e. Fasten theto w bar tothe trailer hitch. #
Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* N NOOTE TE Damage totheve hicle due toincor-
re ct use of theto wing eye or trailer hitch When a
towing eye or trailer hitch is used to
re co ver a vehicle, theve hicle may be damaged
in the process. #
Only use theto wing eye or trailer hitch to
to w awa y or tow start theve hicle. #
Do not use theto wing eye or trailer hitch
to to wtheve hicle during reco very. T
T
o
o w
w -st
-st ar
ar ting t
ting t he v
he vehicle
ehicle #
Ifth e drive system does not start, ha vethe
ve hicle transpo rted toaqu ali/ed specialist
wo rkshop, e.g. a Mercedes-Benz Se rvice
Centre. #
The drive system cannot be star tedby tow-
starting theve hicle. Do not per form any
attem ptsto to w-start theve hicle. Electr
Electr
ical fuses
ical fuses N
No
ot
tes on electr
es on electr ical fuses
ical fuses &
W WARNING ARNING Risk of accident and injury due
to ove rloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher amper-
age, the electric line could be overloaded.
This could result in a /re. #
Alwaysre place faulty fuses with speci-
/ed new fuses containing the cor rect
amperage. *
N
NOOTE
TE Damage due toincor rect fuses Using incor
rect fuses can result in damage to
electrical components or systems or their
functions being considerably restric ted. 328
328
Breakdown assistance

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
&
Pre-entry climate control
(via key) inoperative HV-
battery low *T
hecharge ofthe high-voltage battery is too lo w.Pre-entry clima tecont rol cannot be switched on. #
Char gethe high-voltage battery (/ page 167).
When the high-voltage battery is su1ciently charge d, pre-ent ryclimate cont rolwill be operational again. Dr Dr
iv
ive syst
e syst em
em Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
v
Towing not permitted See
Owner's Manual *T
he drive system is malfunctioning. #
Have theve hicle transpo rted only using a transpor ter or trailer (/ page 324). Display messages and
warning/indicator lamps
371 371

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
If th e message appears while theve hicle is switched on, this indicates an on-board electrical system malfunction. #
Consult a quali/ed specialist workshop.
d
Malfunction *T
he drive system is malfunctioning. The output of your vehicle is restric ted. #
Consult a quali/ed specialist workshop.
d
Stop Switch engine off *T
he drive system is malfunctioning. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. Do not con-
tinue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a quali/ed specialist workshop.
d
Malfunction Visit workshop *T
he drive system is malfunctioning. #
Consult a quali/ed specialist workshop. 378
378
Displ
aymessages and warning/indicator lamps