WHAT IS VOICE INTERACTION
Voice Interaction allows you to control
vehicle features using conversational
requests.
SETTING THE WAKE WORD
1. Press the Settings option on the feature
bar.
2. Press the Voice Control button.
3. Switch on Listen for Wake Word.
4. Press Preferred Wake Word
5. Select a wake word.
BEGINNING A VOICE
INTERACTION
Say the selected wake word. Press the voice interaction button
on the steering wheel. VOICE INTERACTION EXAMPLES
General Examples Result
Command
The system resetsthe current voice interaction.
Start Over.
The system ends the
current voice interac-tion.
Cancel.
The system goes tothe next page.
Next Page.
The system goes tothe previous page.
Previous Page.
The system displaysa list of available
commands you can use on the current screen.
Help. Entertainment Examples Result
Command
The system plays theselected music.
Play The Beatles.
The system shows
the selected music.
Show music by The
Beatles.
The system tunes
the radio to 101.9 FM.
Tune to FM 101.9.
The system tunesthe radio to Sirius Channel 2.
Set the station to
Sirius Channel 2.
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ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than other
types of vehicles. WARNING:
Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death. WARNING:
In a rollover crash, an
unbelted person is significantly more likely
to die than a person wearing a seatbelt. WARNING:
Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel drive
vehicle may accelerate better than a
two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive at
a safe speed.
Utility vehicles and trucks handle differently
than passenger cars in the various driving
conditions that are encountered on streets,
highways and off-road. Utility vehicles and
trucks are not designed for cornering at
speeds as high as passenger cars any more
than low-slung sports cars are designed to
perform satisfactorily under off-road
conditions. THE BETTER BUSINESS BUREAU
AUTO LINE PROGRAM - UNITED
STATES OF AMERICA
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the claim.
If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, you
may participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator considers the testimony provided
and makes a decision after the hearing.
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Disputes submitted to the BBB AUTO LINE
program are usually decided within 40 days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information that follows, please call or write
to request a program application. You will
be asked for your name and address, general
information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that needs to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
reviews the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE a Division of BBB National
Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
For additional information, refer to the Better
Business Bureau website.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation. THE MEDIATION AND
ARBITRATION PROGRAM -
CANADA
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straightforward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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•
You agree to each of the following:(a)
Any use of the SOFTWARE while driving
an automobile or other vehicle in
violation of applicable law or otherwise
driving in an unsafe manner presents a
significant risk of distracted driving and
should not be attempted under any
circumstances;(b) Use of the SOFTWARE
at excessive volume poses a significant
risk of hearing damage and should not
be attempted under any
circumstances;(c) The SOFTWARE may
not be compatible with new or different
versions of an operating system, third
party software, or third party services,
and the SOFTWARE may potentially
cause a critical failure of an operating
system, third party software, or third party
service.(d) Any third party service
accessed by or third party software used
with the SOFTWARE (I) may charge an
additional fee for access, (ii) may not
work correctly, on an uninterrupted basis,
or error free, (iii) may change streaming
formats or discontinue operation, (iv) may
contain adult, profane or offensive
content; and (v) may contain inaccurate,
false or misleading traffic, weather, financial or safety information or other
content; and (e) Use of the SOFTWARE
may cause you to incur additional
charges from your wireless service
provider (WSP) and any data or minute
calculators that may be included in the
software program are for reference only,
are not warranted in any way and should
not be relied upon in anyway.
• When using the SOFTWARE, you agree
to be responsible for and assume the
entire risk to the items set forth in Section
(a) – (e) above.
Disclaimer of Warranty
YOU EXPRESSLY ACKNOWLEDGE AND
AGREE THAT USE OF THE DEVICES AND
SOFTWARE IS AT YOUR SOLE RISK AND
THAT THE ENTIRE RISK AS TO
SATISFACTORY QUALITY, PERFORMANCE,
COMPATIBILITY, ACCURACY AND EFFORT
IS WITH YOU. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE
SOFTWARE AND ANY THIRD PARTY
SOFTWARE OR THIRD-PARTY SERVICES
ARE PROVIDED "AS IS" AND “ AS
AVAILABLE” , WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND
FORD MOTOR COMPANY HEREBY
DISCLAIMS ALL WARRANTIES AND
CONDITIONS WITH RESPECT TO THE
SOFTWARE, THIRD PARTY SOFTWARE, AND
THIRD-PARTY SERVICES, EITHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED
WARRANTIES AND/OR CONDITIONS OF
MERCHANTABILITY, OF SATISFACTORY
QUALITY, OF FITNESS FOR AN ARTICULAR
PURPOSE, OF ACCURACY, OF QUIET
ENJOYMENT, AND NON-INFRINGEMENT
OF THIRD-PARTY RIGHTS. FORD MOTOR
COMPANY DOES NOT WARRANT (a)
AGAINST INTERFERENCE WITH YOUR
ENJOYMENT OF THE SOFTWARE, THIRD
PARTY SOFTWARE, OR THIRD-PARTY
SERVICES, (b) THAT THE SOFTWARE, THIRD
PARTY SOFTWARE, OR THIRD-PARTY
SERVICES WILL MEET YOUR
REQUIREMENTS, (c) THAT THE OPERATION
OF THE SOFTWARE, THIRD PARTY
SOFTWARE, OR THIRD-PARTY SERVICES
WILL BE UNINTERRUPTED OR ERROR-FREE,
(d) OR THAT DEFECTS IN THE SOFTWARE,
THIRD PARTY SOFTWARE, OR THIRD-PARTY
SERVICES WILL BE CORRECTED. NO ORAL
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(c) Small claims court. You may also litigate
any dispute in small claims court in your
county of residence or FORD MOTOR
COMPANY’S principal place of business, if
the dispute meets all requirements to be
heard in the small claims court. You may
litigate in small claims court whether or not
You negotiated informally first.
(d) Binding arbitration. If You and FORD
MOTOR COMPANY, do not resolve any
dispute by informal negotiation or in small
claims court, any other effort to resolve the
dispute will be conducted exclusively by
binding arbitration. You are giving up the
right to litigate (or participate in as a party or
class member) all disputes in court before a
judge or jury. Instead, all disputes will be
resolved before a neutral arbitrator, whose
decision will be final except for a limited right
of appeal under the Federal Arbitration Act.
Any court with jurisdiction over the parties
may enforce the arbitrator’ s award.(e) Class action waiver.
Any proceedings to
resolve or litigate any dispute in any forum
will be conducted solely on an individual
basis. Neither you nor FORD MOTOR
COMPANY, will seek to have any dispute
heard as a class action, as a private attorney
general action, or in any other proceeding
in which any party acts or proposes to act in
a representative capacity. No arbitration or
proceeding will be combined with another
without the prior written consent of all parties
to all affected arbitrations or proceedings.
(f ) Arbitration procedure.
Any arbitration
will be conducted by the American
Arbitration Association (the “ AAA”), under its
Commercial Arbitration Rules. If You are an
individual and use the SOFTWARE for
personal or vehicle use, or if the value of the
dispute is $75,000 or less whether or not
You are an individual or how You use the
SOFTWARE, the AAA Supplementary
Procedures for Consumer-Related Disputes
will also apply. To commence arbitration,
submit a Commercial Arbitration Rules
Demand for Arbitration form to the AAA. You
may request a telephonic or in-person
hearing by following the AAA rules. In a dispute involving $10,000 or less, any
hearing will be telephonic unless the
arbitrator finds good cause to hold an
in-person hearing instead. For more
information, see adr.org or call
1-800-778-7879. You agree to commence
arbitration only in your county of residence
or FORD MOTOR COMPANY’S principal
place of business. The arbitrator may award
the same damages to you individually as a
court could. The arbitrator may award
declaratory or injunctive relief only to you
individually, and only to the extent required
to satisfy your individual claim.
(g) Arbitration fees and incentives.
•
I. Disputes involving $75,000 or less.
FORD MOTOR COMPANY will promptly
reimburse your filing fees and pay the
AAA’ s and arbitrator’ s fees and
expenses. If you reject FORD MOTOR
COMPANY’S last written settlement offer
made before the arbitrator was appointed
(“last written offer”), your dispute goes
all the way to an arbitrator’ s decision
(called an “award”), and the arbitrator
awards you more than the last written
offer, FORD MOTOR COMPANY will give
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ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects or
mount equipment on or near the airbag
cover, on the side of the front or rear
seatbacks, or in areas that may come into
contact with a deploying airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a
crash. WARNING:
Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING: Keep antenna and power
cables at least
4 in (10 cm) from any
electronic modules and airbags.
Note: We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start,
Bluetooth® connectivity or satellite
navigation. Note:
Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the following
illustrations and table. We do not provide
any other special provisions or conditions
for installations or use.
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Adjusting the Luggage Compartment
Divider..........................................................343
Adjusting the Luggage Compartment Load Floor..............................................................342
Adjusting the Map.........................................518
Changing the Format of the Map....................518
Zooming the Map In and Out...........................518
Adjusting the Pedals......................................113
Adjusting the Seatbelt Height
.....................56
Adjusting the Seatbelts During Pregnancy......................................................55
Adjusting the Sound Settings
...................489
Adjusting the Steering Wheel.....................112
Adjusting the Volume..................................489
Aid Mode.........................................................301 How Does Aid Mode Work...............................301
What Is Aid Mode................................................301
Airbag Precautions
.........................................63
Airbags...............................................................61
Front Passenger Sensing System....................65
Air Conditioning See: Climate Control..........................................158
Air Conditioning System Capacity and Specification................................................475
Alert and Aid Mode.....................................302 How Does Alert and Aid Mode Work............302
What Is Alert and Aid Mode............................302 Alert Mode
......................................................301
Adjusting the Steering Wheel Vibration
Intensity.............................................................301
How Does Alert Mode Work............................301
What Is Alert Mode.............................................301
AM/FM Radio.................................................490 AM/FM Radio Limitations.................................490
Selecting a Radio Station..................................
491
Ambient Lighting
...........................................132
Adjusting Ambient Lighting..............................132
Switching Ambient Lighting On and Off........132
Anti-Lock Braking System..........................233 Anti-Lock Braking System Limitations...........233
Anti-Theft Alarm System.............................106 Arming the Anti-Theft Alarm System..............107
Disarming the Anti-Theft Alarm System........107
How Does the Anti-Theft Alarm System
Work...................................................................106
What Are the Inclination Sensors....................107
What Are the Interior Sensors.........................106
What Is the Anti-Theft Alarm System.............106
What Is the Perimeter Alarm............................106
Anti-Theft Alarm System Settings.............107 Setting the Alarm Security Level.....................107
Switching Ask on Exit On and Off...................107
What are the Alarm Security Levels...............107
What Is Ask on Exit.............................................107
Appendices......................................................611 Applying the Electric Parking Brake........236
Applying the Electric Parking Brake in an
Emergency..................................................236
App Precautions
............................................513
App Requirements........................................513
Apps..................................................................513
Audio System................................................488
AM/FM Radio.......................................................490
Audio System – Troubleshooting..................496
Digital Radio..........................................................491
Satellite Radio.....................................................493
Audio System Precautions
.........................488
Audio System – Troubleshooting............496 Audio System – Information Messages.......
496
Auto-Dimming Exterior Mirror....................138 What Is the Auto-Dimming Exterior
Mirror..................................................................138
Auto-Dimming Interior Mirror.....................136 Auto-Dimming Interior Mirror
Limitations .........................................................136
What Is the Auto-Dimming Interior Mirror..................................................................136
Auto Hold
.......................................................244
Auto Hold Indicators...................................245
Autolamps........................................................121 Autolamp Settings................................................121
What Are Autolamps...........................................121
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Removing Your Vehicle From
Storage.........................................................436
Repairing Minor Paint Damage.................434
Replacement Parts Recommendation.......................................577
Replacing a Lost Key or Remote Control............................................................75
Replacing the Cabin Air Filter
....................165
Replacing the Front Wiper Blades.............116
Replacing the Rear Wiper Blades...............117
Reporting Safety Defects in Canada.......543
Reporting Safety Defects in the United States............................................................542
Reprogramming the Garage Door Opener..........................................................190
Resetting the Stopping Position.................112
Resetting Tire Pressure Monitoring System..........................................................455
Restarting the Engine
..................................207
Resuming the Set Speed............................276
Reverse Braking Assist Indicators...........240
Reverse Braking Assist Precautions.......239
Reverse Braking Assist...............................239 Reverse Braking Assist –
Troubleshooting..............................................241 Reverse Braking Assist –
Troubleshooting..........................................241
Reverse Braking Assist – Frequently Asked Questions.........................................................242
Reverse Braking Assist – Information Messages..........................................................241
Reverse Wipe
..................................................115
Reverse Wipe Settings........................................115
What Is Reverse Wipe.........................................115
Roadside Assistance
...................................390
Rollover Warning..........................................540
Roof Rack.......................................................339
Roof Rack Load Capacities..............................339
Roof Rack Precautions......................................339
Route Guidance............................................520 Adjusting the Guidance Prompt
Volume.............................................................520
Canceling Route Guidance..............................520
Repeating an Instruction..................................
520
Running-In See: Breaking-In.................................................385
Running Out of Fuel.....................................212 Adding Fuel From a Portable Fuel
Container..........................................................212
Filling a Portable Fuel Container.....................212 S
Satellite Radio
...............................................493
Locating the Satellite Radio Identification
Number.............................................................493
Satellite Radio Limitations................................493
Satellite Radio Settings.....................................494
Selecting a Channel...........................................493
What Is Satellite Radio......................................
493
Saving a Preset Position..............................185
Scheduled Maintenance
............................528
Seatbelt Extensions.......................................58
Seatbelt Precautions.....................................52
Seatbelt Reminder
..........................................56
How Does the Seatbelt Reminder Work.........56
Seatbelt Reminder Audible Warnings..............
57
Seatbelt Reminder Indicators............................56
Switching the Seatbelt Reminder On and Off........................................................................\
.57
Seatbelts...........................................................52 Automatic Locking Mode....................................
54
Seatbelt Reminder................................................56
Sensitive Locking Mode......................................54
Security............................................................106 Anti-Theft Alarm System...................................106
Anti-Theft Alarm System Settings...................107
Passive Anti-Theft System................................106
Security – Troubleshooting..............................108
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