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MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES
Description
Message
Displays when trying to create a MyKey and the admin key is not placed in the backup position.
See Creating a MyKey (page 83).
Place Key in Backup Location
Displays when trying to create a MyKey with a key already designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch the ignition off.
This Key restricted at Next Key Cycle.
Label Key as MyKey
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MYKEY – FREQUENTLY ASKED
QUESTIONS
What is an admin key?
An admin key is a key that you have not
created as a MyKey. See Creating a
MyKey (page 83).
Why am I not able to create a MyKey? You have not placed the admin key in
the backup position.
See Creating a
MyKey (page 83). The key used to
switch the ignition on is not an admin
key. The key used to switch the ignition
on is the only admin key. There has to
be at least one admin key. You did not
switch the ignition off after creating the
last MyKey.
Why am I not able to program a MyKey? The admin key is not inside your vehicle.
The key used to switch the ignition on
is not an admin key. You have not
created any MyKeys.
See Creating a
MyKey (page 83). Why am I not able to clear the MyKeys?
The admin key is not inside your vehicle.
The key used to switch the ignition on
is not an admin key. You have not
created any MyKeys.
See Creating a
MyKey (page 83).
Why is the MyKey distance not
accumulating? The key used to start the engine is an
admin key. An admin key and a MyKey
are inside your vehicle. You have not
created any MyKeys.
See Creating a
MyKey (page 83). You have cleared the
MyKeys. See Clearing All MyKeys
(page 84).
Why am I not able to start the engine with
a MyKey? An admin key and a MyKey are inside
your vehicle. The system recognizes
only the admin key when both are
present.
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OPERATING THE DOORS FROM
OUTSIDE YOUR VEHICLE
UNLOCKING AND LOCKING THE
DOORS USING THE REMOTE
CONTROL
You can only use the remote control when
your vehicle is stationary.
Unlocking the Doors
Press the button to unlock all
doors.
Locking the Doors Press the button to lock all doors.
One short flash of the turn signal
lamps confirms that your vehicle
has locked. UNLOCKING AND LOCKING THE
DOORS USING THE KEY BLADE
If there is a power door lock fault you can
use the key blade to lock and unlock the
doors.
Turn clockwise to lock.
Turn counterclockwise to unlock.OPERATING THE DOORS FROM
INSIDE YOUR VEHICLE
INDIVIDUALLY UNLOCKING AND
LOCKING THE DOORS USING THE
LOCKING BUTTON
The power door lock control is on the driver
and front passenger door panels.
Unlock.
A
Lock.B
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KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft
(1 m) from the front door handles and the
tailgate.
The system could not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues with
the remote control frequencies.
• The remote control is too close to metal
objects or electronic devices, for example
keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On and Off
1. Switch the ignition on using an original key that has not been created as a
MyKey.
2. Press
Settings on the touchscreen. 3. Press
Vehicle Settings.
4. Press
Locks.
Reprogramming the Unlocking
Function
You can enable two-stage unlocking function
allowing you to unlock only the driver door
when you touch the unlock sensor.
Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking.
If you program the unlocking function so that
only the driver door unlocks, you can unlock
all of the other doors from inside your vehicle
using the power door lock control. You can
unlock individual doors by pulling the interior
door handles on those doors. USING KEYLESS ENTRY
Unlocking the Doors With the remote control within
3 ft (1 m) of
your vehicle, touch the unlock sensor on the
back of the door handle for a brief period
and then pull on the door handle to unlock,
being careful not to touch the lock sensor at
the same time or pull on the door handle too
quickly. The system requires a brief delay to
authenticate the remote control.
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With your passive key within 3 ft (1 m) of your
vehicle, touch the outer door handle lock
sensor for approximately one second to lock,
being careful not to touch the unlock sensor
on the back of the door handle at the same
time. After locking, you can immediately pull
on the door handle to confirm locking
occurred without inadvertently unlocking.
Opening the Liftgate with the Remote
Control Press the exterior liftgate release button
inside of the liftgate handle. The liftgate
unlocks and opens. See Opening the
Liftgate From Outside Your Vehicle (page
98). KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLY
ASKED QUESTIONS
Why does the keypad not accept the access
code?
If you enter the access code too fast on
the keypad, the unlock function may not
work. Slowly re-enter the access code.
Why does the passive key not work? The system deactivates passive keys
left inside your vehicle when you lock
it. You cannot switch the ignition on
using a deactivated passive key. Press
the unlock button on the remote control
to reactivate a passive key.
Why does the keypad not function? The keypad goes into an anti-scan
mode if you enter a wrong code seven
times. The anti-scan mode disables the
keypad for one minute and the red light
flashes.
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WHAT IS THE KEYLESS ENTRY
KEYPAD
The keyless entry keypad allows you to lock
and unlock your vehicle using the keypad
on the window trim.
KEYLESS ENTRY KEYPAD
LIMITATIONS
The system may not function if:
•
The vehicle battery has no charge.
LOCATING THE KEYLESS ENTRY
KEYPAD
The keypad is near the driver window and
illuminates when you touch it. KEYLESS ENTRY KEYPAD MASTER
ACCESS CODE
Unlocking the Doors
Enter the factory-set five-digit code or your
personal code. You must press each number
within five seconds of each other.
•
Press 3-4 within five seconds to unlock
all doors.
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Locking the Doors
Press and hold 7·8 and 9·0 at the same time
with the driver door closed.
Note:
You do not need to enter the code
first. KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES
Programming a Personal Entry Code
1. Enter the five-digit master code.
2. Press 1·2 on the keypad within five
seconds.
3. Enter your personal five-digit code. You
must do this within five seconds of
completing Step 2.
4. Press 1·2 on the keypad to save personal
code 1.
The doors lock then unlock to confirm that
programming was successful.
To program additional personal entry codes,
repeat Steps 1 through 3, then for Step 4:
• Press
3·4 to save personal code 2.
• Press
5·6 to save personal code 3.
• Press
7·8 to save personal code 4.
• Press
9·0 to save personal code 5.
If your vehicle comes with SYNC, you can
also program the system with a personal
entry code. Hints:
•
Do not set a code that uses five of the
same number.
• Do not use five numbers in sequential
order.
• The five-digit master code works even if
you have set your own personal code.
Erasing a Personal Code
1. Enter the five-digit master code.
2. Press and release
1·2 on the keypad
within five seconds.
3. Press and hold
1·2 for two seconds. You
must do this within five seconds of
completing Step 2.
All personal codes erase and only the
five-digit master code works.
Anti-Scan Feature
The keypad goes into an anti-scan mode if
you enter the wrong code seven times. This
mode turns off the keypad for one minute
and the keypad lamp flashes.
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The anti-scan feature turns off after:
•
One minute of keypad inactivity.
• You press the unlock button on the
remote control.
• You switch the ignition on.
• You unlock your vehicle using keyless
entry. USING THE KEYLESS ENTRY
KEYPAD
Unlocking the Doors Enter the factory-set five-digit code or your
personal code. You must press each number
within five seconds of each other.
•
Press 3-4 within five seconds to unlock
all doors. Locking the Doors
Press and hold 7·8 and 9·0 at the same time
with the driver door closed.
Note:
You do not need to enter the code
first.
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