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•
SYNC is powered and working properly
at the time of the incident and throughout
feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth®
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth® enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth® enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone connected to
SYNC, an icon displays on the status bar. Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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4. Press Lincoln Way Connect Reset.
5. Press
Reset All.
6. Confirm you would like to continue with erasing all Phone as a Key, Backup Start
Passcodes.
7. Press
Continue.
8. Confirm you are aware you are de-authorizing all authorized users and
Lincoln Way Connect settings.
9. Press
Continue.
Note: Please wait while the vehicle resets
all the Phone as a Key, Backup Start
Passcodes, Lincoln Way Connect Settings
and de-authorize previously authorized
users.
USING THE VALET MODE
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note: Have your Backup Start Passcode
completely setup before using Valet Mode. Note:
Once the system detects a valid Phone
as a Key, the temporary passcode displays
in both the touchscreen and mobile app. If
the system does not detect a valid Phone as
a Key, it prompts you to enter your Backup
Start Passcode. Once validated, the
temporary passcode displays on the
touchscreen.
3. Enter the first five digits of the passcode
on the keyless entry keypad to unlock
your vehicle.
4. Enter the eight-digit passcode on the touchscreen to start and drive your
vehicle.
To disable Valet Mode, press Exit Valet Mode
on the touchscreen. Once the system detects
an authorized Phone as a Key, it disables. If
the system does not detect a valid Phone as
a Key, it prompts you to enter your Backup
Start Passcode. Once validated, Valet Mode
disables. USING THE BACKUP START
PASSCODE
If you are unable to start your vehicle with
Phone as a Key, follow the steps below:
1. Press the brake pedal and the ignition
button. If the system does not detect a
valid Phone as a Key, a message appears
and the system prompts you for your
Backup Start Passcode.
Note: Make sure you have Phone as a Key
active on at least one phone to use the
previously created Backup Start Passcode.
Note: If the Backup Start Passcode screen
does not appear, it is necessary to press the
ignition button again.
2. Use the touchscreen to enter your Backup Start Passcode.
3. After entering your Backup Start Passcode, you must press Enter within
30 seconds.
4. Once the system validates the Backup Start Passcode, a message alerts you to
start your vehicle.
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5. Press the brake pedal and the ignition
button within 20 seconds to start the
vehicle.
6. If your vehicle does not start, repeat steps 1-5.
System Lockout
The system locks after five attempts of trying
to enter a Backup Start Passcode, resetting
a current passcode or entering an incorrect
Valet Mode passcode.
Note: The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again. PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app. What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car? Your phone ’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
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WHAT IS MYKEY
MyKey allows you to program keys with
restricted driving modes to promote good
driving habits.
MYKEY SETTINGS
NON-CONFIGURABLE MYKEY
SETTINGS
Seatbelt Reminder or Belt-Minder™
MyKey mutes the audio system until the front
seat passengers buckle the front seat belts.
Note:
If your vehicle includes an AM/FM
radio or a very basic audio system, then the
radio may not mute.
Satellite Radio (If Equipped)
Some Satellite radio channels have restricted
access to adult radio content. Early Low Fuel
The low fuel level warning lamp turns on
earlier.
Driving and Parking Aids
You cannot configure settings for parking
aids, blind spot information system, and cross
traffic alert. These systems turn on when the
vehicle turns on, and you cannot switch them
off with a MyKey.
You cannot configure settings for
pre-collision assist and lane keeping. These
systems turn on when the vehicle turns on,
but you can switch them off with a MyKey.
A new destination in the navigation system
can only be set using voice commands when
using a MyKey, and with your vehicle moving.
Note:
MyKey drivers may be able to switch
the lane departure warning feature off, but
this feature turns back on automatically with
every new key cycle. CONFIGURABLE MYKEY SETTINGS
You can configure the following settings after
creating a MyKey.
See Creating a MyKey
(page 83).
Speed Limit WARNING:
Do not set MyKey
maximum speed limit to a limit that will
prevent the driver from maintaining a safe
speed considering posted speed limits and
prevailing road conditions. The driver is
always responsible to drive in accordance
with local laws and prevailing conditions.
Failure to do so could result in accident or
injury.
You can set a speed limit for your vehicle.
Warning messages appear in the information
display and a tone sounds if your vehicle
reaches the set speed. You cannot override
the set speed when using a MyKey.
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Speed Minder
You can set a speed reminder for your
vehicle. Warning messages appear in the
information display and a tone sounds if your
vehicle exceeds the set speed.
Audio System Volume Limit
The audio system maximum volume reduces.
A message appears in the information
display if you attempt to exceed the volume
limit. Automatic volume control turns off.
Emergency Assistance
If you set emergency assistance to always
on, you cannot switch it off with a MyKey.
Do Not Disturb
If you set do not disturb to always on, you
cannot switch it off with a MyKey.
Note:
If a phone is connected using Apple
CarPlay or Android Auto while driving with
a MyKey, the driver can receive phone calls
and text messages even if the do not disturb
restriction is on, and if the vehicle comes
with satellite radio, there is no restriction on
the adult content.
Traction and Stability Control
If you set traction control or stability control
to always on, you cannot switch it off with a
MyKey. CREATING A MYKEY 1. Place the remote control in the backup
slot with the buttons facing toward the
front of the vehicle.
2. Switch the ignition on using an admin key.
3. Press Settings on the touchscreen.
4. Press
Vehicle Settings.
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MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES
Description
Message
Displays when trying to create a MyKey and the admin key is not placed in the backup position.
See Creating a MyKey (page 83).
Place Key in Backup Location
Displays when trying to create a MyKey with a key already designated as a MyKey.
Key is Already a MyKey
Displays to confirm that the key is restricted after you switch the ignition off.
This Key restricted at Next Key Cycle.
Label Key as MyKey
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DOORS AND LOCKS AUDIBLE
WARNINGS
Door Ajar Audible Warning
Sounds when a door is not fully closed and
your vehicle is moving.
DOORS AND LOCKS –
TROUBLESHOOTING
DOORS AND LOCKS – WARNING
LAMPS
Door Ajar Warning Lamp It illuminates when you switch the
ignition on and remains on if any
door or the hood is open.
DOORS AND LOCKS – INFORMATION MESSAGES Action
Message
Displays if a door is open. Fully close the door.
Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
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SECURITY – TROUBLESHOOTING
SECURITY – INFORMATION MESSAGES
Action
Message
The system has not detected a correctly coded key.
No Key Detected
The system has malfunctioned. Have your vehicle checked as soon as possible.
Starting System Fault
Displays when the alarm has been triggered due to unauthorized entry.
Vehicle Alarm To Stop Alarm, Start
Vehicle.
Alarm Announcement
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